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PDFfiller

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Overview

PDFfiller has a rating of 3.7 stars from 5,069 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PDFfiller most frequently mention customer service, small business, and good experience. PDFfiller ranks 1st among Business Documents sites.

This company responds to reviews on average within 18 hours

Positive reviews (last 12 months): 72.2%
Positive
13
Neutral
0
Negative
5
10
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How would you rate PDFfiller?
Top Positive Review

“Folder sharing links”

Rayon E.
8/6/24

The folder sharing link is great. The folder can be shared in the email as well, once persons are invited but i hope that persons who are not invited can still access my folder in their email too, in the future via a link through email and social media apps

Top Critical Review

“Scam "free trial" can't cancel, will continue to charge your CC”

Ray S.
9/18/24

I am not subscribed for anything other than the free plan. No way to cancel anything that I'm not subscribed to, but they keep billing my Credit card $144/month. Even after canceling the card, they are still able to keep charging me anyway? Subscribe if you think they are worth it, but FORGET ABOUT FREE. I do not have proof as my bank already flagged it as a fraudulent charge.

Reviews (5,069)

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pdf filler (941)
Thumbnail of user lauriea21
2 reviews
7 helpful votes
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October 22nd, 2016

This company will steal from you! Used them one time last year, and now, a year later, they charged $80 to my PAYPAL account again without my consent. Can't get charges reversed. Stay away!

Thumbnail of user allang17
5 reviews
8 helpful votes
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October 21st, 2015

A decent company would be upfront, in your face, that you will need to pay (even if it is only $6) BEFORE you fill out the form. Slimy way of doing business. 10/20/2015

Thumbnail of user nehav2
PDFfiller S. – PDFfiller Rep

Dear User,

I am sorry about the misunderstanding. We would like to inform you that we clearly show the pricing on our website and in all our Google ads as well. We never charge our users without their permission and also provides 100% money-back guarantee if the users are dissatisfied and request a refund within 30 days of their subscription.

Also, if you ever need to use our service in the future, please send us an email and you will receive 30 days of free service. Please let us know if there's anything else we can do for you.

-Regards,
PDFfiller Team

Thumbnail of user markd534
2 reviews
0 helpful votes
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September 28th, 2018

I had a need update my data, but customer service responded after one day. I can't say that my problem was too urgent for solving and editor is just amazing! Worth of 5 stars

Thumbnail of user richardg511
3 reviews
4 helpful votes
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July 2nd, 2018

I had lot of issues before the first use and made some mistakes during using editor. Their customer support reacted quite fast and provided really good help for making my stuff done. Good job!

Thumbnail of user christianh67
Christian H.
1 review
5 helpful votes
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February 12th, 2018

Literally, the opposite of free, would not recommend at all. Suggest PDFfiller creator sticks a pencil in each nostril and slams his or her head down on a hard surface.

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Thumbnail of user homerk11
1 review
2 helpful votes
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October 30th, 2017

I have quite long experience with PDFfiller and always it worked good enough. But some time ago after updates it stopped working on my tablet.
Waiting when they will fix that. Very disappointing.

Thumbnail of user donatanc
1 review
4 helpful votes
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September 29th, 2017

Well, I can't say that tools and options are needless. Yeah, today you don't need scanning and send to sign thing. But that may be handy tomorrow! They really worth of 5 stars.

Thumbnail of user patricf1
1 review
0 helpful votes
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August 12th, 2018

I can say that product much increased my working performance by organizing tools and saving time for working with documents. Definitely worth of it's price.

Thumbnail of user christopherc618
1 review
0 helpful votes
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February 26th, 2019

I hate using customer support service but in this case I had issues with billing, so didn't have other options. I was surprised how fast and friendly they are! Keep going, guys.

Thumbnail of user haroldv5
2 reviews
0 helpful votes
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November 8th, 2017

I am really fond of their support team. They are very friendly and provide all help the can. But that's not enough for good product. Support can't fix bugs or make it good for tablets. Try harder.

Thumbnail of user rickg73
2 reviews
0 helpful votes
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November 8th, 2017

Their product has some bugs and works not properly after updates. But they are fixing stuff quite fast and support really interested in solving issues.
Really like it.

Thumbnail of user craigs103
1 review
12 helpful votes
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May 14th, 2017

Look at the poor reviews listed here. After inputting hours of information on your document, you are informed that to save, send or print, you have to buy the membership. Misleading and deceptive!

Thumbnail of user kiers
1 review
8 helpful votes
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January 6th, 2020

Free trial but it's confusing to unsubscribe. I used it once and try to unsubscribe. Customer service would not answer emails or refund my money. RUN AWAY!

Thumbnail of user darynap
Rina P. – PDFfiller Rep

Dear Kier, we are sorry to read you find our unsubscribing process confusing. Please, let me know the ticket number you've filed with us (in a private message, of course). If you don't have that - please, note that we also have live chat support which is working directly on our site, 24-7! Here is the link: https://www.pdffiller.com/en/support.htm Sorry, since I don't see your last name or email here, on Sitejabber, I can't help you settle this case directly here.

Thumbnail of user timl59
2 reviews
4 helpful votes
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February 18th, 2016

PDFfiller are CROOKS! I never heard of or registered w/ this company. Somehow their customers' "annual fee" was charged to my Paypal account. Had an extended period of time w/ PDFfiller's online customer support and was feed a bunch of BS. Then once I stated that what they were doing was illegal and that I reported it to Paypal security, then PDFfiller credited my account back ASAP.

Thumbnail of user nehav2
PDFfiller S. – PDFfiller Rep

Hi Tim,

We apologize for the inconvenience caused. It appears that you cancelled your auto renewal as the transaction was already in process. Since we have already refunded the last transaction, we apologize for the inconvenience. We’d like to make it up to you by offering you a 1 month of PDFfiller service for free to compensate you for the frustration. You can reach out to me directly at neha@pdffiller.com, so that I can add a free subscription for you.

Please let me know if there is anything else that I can do for you. You can also join our live chat support here http://www.pdffiller.com/en/support.htm or give us a quick call at 6178704200 for any questions or concerns.

PDFfiller provides 100% money-back guarantee if the users are dissatisfied and request a refund within 30 days of their subscription.

PDFfiller Team

Thumbnail of user robertaf143
1 review
0 helpful votes
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February 24th, 2023
Verified purchase

Having come from an Adobe house, it is difficult to learn and the biggest disappointment is that there is no AI so everytime I need a new form next day, next week, I have to re-type the same information. Adobe had AI that when I started typing it would give me options (like Google).

Thumbnail of user chrish650
2 reviews
2 helpful votes
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August 14th, 2018

If there is a need to fill out form instantly and send it without wasting lot of time - it's a tool you need. Storage, editor and organizing abilities are just awesome.

Thumbnail of user ronaldw68
1 review
0 helpful votes
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March 29th, 2017

I saw the video on youtube about completing form and was amazed how easy it can be! It is not free of charge, but I think price is good enough for amount of provided tools.

Tip for consumers:
Guys, good products can't be free. Read pricing section.

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Thumbnail of user anoushs
6 reviews
7 helpful votes
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October 7th, 2020

The format is easy to understand and quite intuitive. Very quick loading times. My only problem is that text boxes do not align correctly to the pdf that I am editing - they are too high.

Thumbnail of user alexanderb76
1 review
5 helpful votes
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February 20th, 2017

I really like PDFfiller because of ability to use my document and file taxes without need go back to US, when I have a need to travel. It helped me a lot during this tax period and I did everything when I had to.

Tip for consumers:
Anyway, better for this price than services provided by competitors.

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Value
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Thumbnail of user oliverr34
1 review
0 helpful votes
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May 17th, 2018

It has tons of issues, especially with e-signatures, so I am using another service for signing. But I can say that it is just awesome toolkit for paperless document workflow.

Thumbnail of user keithj109
2 reviews
0 helpful votes
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May 22nd, 2019

Very polite and responsible customer support. The editor is very complicated for newbies but it took less than hour to figure out things are working there.

Thumbnail of user stevenh500
1 review
1 helpful vote
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April 4th, 2019

2nd day of using the software... and its off line / mot available.
Infuriating when you are under time pressure to get a job done quickly.
But great when it does work.

Thumbnail of user scottf258
2 reviews
0 helpful votes
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March 14th, 2019

Pdffiler is awesome editor. I have purchased premium 2 months ago, but sometimes it has errors. But customer service and their developers patch things pretty fast.

Thumbnail of user pagee1
1 review
1 helpful vote
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August 5th, 2019

I've been using PDFfiller for over a year. It's a great tool that made my life a little easier. Great customer service. Quick response and very helpful. Highly recommend.

Thumbnail of user tommyv10
1 review
1 helpful vote
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October 17th, 2017

I have seen some editors like this but I didn't see the real all-in-one editing software.
I can say that Pdfiler provides complete solution for making workflow paperless.

Tip for consumers:
Check all sections of website and don't forget to see the pricing. Engines say that it is free but it is not free at all.

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Company Representative

Thumbnail of user darynap
Rina P.
Typically responds within 18 hours

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