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PDFfiller

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Overview

PDFfiller has a rating of 3.7 stars from 5,069 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PDFfiller most frequently mention customer service, small business, and good experience. PDFfiller ranks 1st among Business Documents sites.

This company responds to reviews on average within 18 hours

Positive reviews (last 12 months): 72.2%
Positive
13
Neutral
0
Negative
5
10
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How would you rate PDFfiller?
Top Positive Review

“Folder sharing links”

Rayon E.
8/6/24

The folder sharing link is great. The folder can be shared in the email as well, once persons are invited but i hope that persons who are not invited can still access my folder in their email too, in the future via a link through email and social media apps

Top Critical Review

“Scam "free trial" can't cancel, will continue to charge your CC”

Ray S.
9/18/24

I am not subscribed for anything other than the free plan. No way to cancel anything that I'm not subscribed to, but they keep billing my Credit card $144/month. Even after canceling the card, they are still able to keep charging me anyway? Subscribe if you think they are worth it, but FORGET ABOUT FREE. I do not have proof as my bank already flagged it as a fraudulent charge.

Reviews (5,069)

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pdf filler (941)
Thumbnail of user woodysw
1 review
3 helpful votes
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July 31st, 2017

Why don't they tell you upfront they want $$$$$ for this service? I suspected such but it's hidden well until you get to the end. I don't care for devious methods. It might be useful if you did a lot of this stuff. But for once a year or less, no!

Thumbnail of user kevinb565
1 review
0 helpful votes
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September 3rd, 2018

This service is good for making paper work paperless. It has all needed options to make all processes fast and sufficient.
At the same time, it becomes complicated use it without manual guides at the first.

Thumbnail of user angryc36
1 review
9 helpful votes
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June 14th, 2016

I want to delete my account. This is a useless site, because you spent time to fill out a form then find out the form you just did can't be printed or saved. This is a dumbest thing I have ever done in my life. If anyone would like to create a PDF file, you can use a regular word editor, then save as ". Pdf" file format. It's free and more effective.?#@*&%!

Thumbnail of user nehav2
PDFfiller S. – PDFfiller Rep

Hi,

I'm sorry that you feel mislead and have had a bad experience with PDFfiller. We’d like to make it up to you by offering you a 1 month of PDFfiller service for free to compensate you for the frustration. You can reach out to me directly at neha@pdffiller.com, so that I can add a free subscription for you.

Please let me know if there is anything else that I can do for you. You can also join our live chat support here http://www.pdffiller.com/en/support.htm or give us a quick call at 6178704200 for any questions or concerns.

Thank you for the feedback, and we hope you’ll give us another chance.

PDFfiller Team!

Thumbnail of user brandonc79
1 review
1 helpful vote
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April 25th, 2018

Like other reviewers, they don't let you know until you've done a bunch of work and try to save it that it costs money to use. By that point you've spent a ton of time working on whatever and you're stuck deciding whether you want to spend $20 per month or lose the time and the document you were working on. Garbage.

Thumbnail of user nikkatrad
1 review
7 helpful votes
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April 11th, 2016

Actually, they do not make their pricing clear on their website and advertising. It says "Try it for free" so I tried it. What they don't tell you is that you cannot access anything you try until you pay a ridiculous amount.

Now watch as I get the standard "sorry for the misunderstanding" spiel from their auto response that so many other of these one-star reviews got. If so many people do not realize that "try it for free" means "try it and then pay or lose everything" then your advertising and website are not as clear as you claim. In fact, your website and advertising are downright misleading.

On the plus, for anyone who thinks the money is worth it, I did not think the program was difficult to use. It did everything I needed. I would have been willing and happy to pay a one-time use fee or even open an account and pay a by-use fee of a couple of bucks but $20 for something I will likely never touch again? After claiming I could try it for free? Ridiculous.

Thumbnail of user nehav2
PDFfiller S. – PDFfiller Rep

I'm sorry that you feel mislead and have had a bad experience with PDFfiller. We’d like to make it up to you by offering you a 1 month of PDFfiller service for free to compensate you for the frustration. You can reach out to me directly at neha@pdffiller.com, so that I can add a free subscription for you.

Please let me know if there is anything else that I can do for you. You can also join our live chat support here http://www.pdffiller.com/en/support.htm or give us a quick call at 6178704200 for any questions or concerns.

Thank you for the feedback, and we hope you’ll give us another chance.

PDFfiller Team!

Thumbnail of user larsg7
1 review
6 helpful votes
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February 15th, 2018

I spent a little time working on creating and editing my document, but in the end I could not print it.
Gladly that the support team quickly responded. I realized that I must save the document before printing.
UI needs some work

Thumbnail of user mattf51
1 review
0 helpful votes
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April 30th, 2017

These guys have nailed the UX. If people are complaining about this being not user-friendly then I hope I never have to develop software for them. Sure, it would be nice if it was free, but wouldn't all decent software?

Thumbnail of user alejandroh60
1 review
4 helpful votes
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March 26th, 2022

13 months after checking their program, I get a charge for somethinf I didn't agree to. Reached out to customer service to get some understand and I basically got a "sorry you got charged for something you didn't use, but we can't do anything about it" Highly disappointed. Don't recommend.

Tip for consumers:
Don’t use the site

Products used:
I was charged for an “enterprise “account

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Thumbnail of user darynap
Rina P. – PDFfiller Rep

Al hi! The money-back guarantee period is indeed 180 days. We are very sorry you've noticed the charge after more than a year. Unfortunately, I would have to confirm that Support answer was correct.

Thumbnail of user ashanton6
1 review
1 helpful vote
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July 4th, 2023

I was trying to end my subscription and in makes you go to your account, find the cancel button at the bottom of subscriptions asks you to confirm by picking "cancel" after you have clicked cancel. THEN brings to a page to try and give you a discount instead. Where there is a final cancel button down the page, that it does not prompt you to click.

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Thumbnail of user darynap
Rina P. – PDFfiller Rep

Aiden hi!
Many thanks for your feedback on user experience and apologies for any confusion incurred! This was just a brief experiment, actually.
If you are not sure whether your subscription has been canceled and/or you have other concerns, please email support@pdffiller.com, we'll reply on a same day.

Thumbnail of user mikes346
1 review
5 helpful votes
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January 1st, 2016
Verified purchase

I am not pleased that I had to subscribe to this service merely to get a print out of my tax filing. In the past I've gone on line with the IRS, completed the 941, printed and mailed it. Due to time constraints, I went ahead and paid your fee just to get the filing in the mail by the end of the year.
I think that your high jacking of the site is unscrupulous and I plan to cancel immediately.

Thumbnail of user susanl68
109 reviews
444 helpful votes
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November 15th, 2016

Pdf filler claims that you can fill in statutory forms and print FOR FREE. It's a total lie! After you've spent an hour filling in the form and are ready to print, the truth comes out. You have to pay for the printing, or you cannot print. Despicable Liars.

Service
Value
Quality
Thumbnail of user randalt2
2 reviews
2 helpful votes
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June 7th, 2017

First I bought it for my tax forms and usability impressed me very much. I didn't know how to send my forms but support service helped me in few seconds! Now I am trying use pdffiller in my business and I can say that it is really awesome tool.

Thumbnail of user miked227
1 review
1 helpful vote
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December 28th, 2016

So, all this software represents is a thinly veiled attempt to extract money from you. Anything you want to do won't be free. And anything you pay for likely won't work.
Don't bother with companies that don't provide costs up front and don't support their software.

Thumbnail of user samm1397
1 review
0 helpful votes
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October 27th, 2022

This company charged my card for something I never signed up for and then for some reason I was able to log into an account that is not mine. I was charged $144 for some thing I never signed up for and it's absolutely ridiculous and I will let my credit card company know about this regardless because this is fraudulent and whoever is doing this is awful.

Tip for consumers:
BEWARE OF SCAMS.

Products used:
FRAUD. I NEVER USED THE SITE IN MY LIFE!

Service
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Shipping
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Thumbnail of user darynap
Rina P. – PDFfiller Rep

Sam hi! Sorry to hear about the confusion incurred! Please note that all accounts in pdfFiller are password-protected and verified. You can log into one only if you know the email login and the password, actually.
If you have no intentions to maintain this account and would like to get a refund, please email support@pdffiller.com. We will arrange account termination and the refund as soonest.
Hope this helps!

Thumbnail of user jimj64
1 review
4 helpful votes
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August 4th, 2015

For a cloud based service as useful as PDFfiller, $5.99 isn't a bad price to pay whatsoever. It flip real estate and often have dozens of PDF documents to fill out when I close houses. PDFfiller saves me hours of time when it comes to fill those out.

Thumbnail of user erino196
1 review
0 helpful votes
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July 14th, 2023
Verified purchase

I am truly greatful for finding this app! Though it is something as minor as a pdf filler, it has made my life so much easier recently because I started online school yesterday & have also been apartment hunting so I n the last 2 weeks I have had form after form after form to l full out & I am really truly greatful! Thankyou for making such a helpful, all-in-one app!

Thumbnail of user santheepant
1 review
5 helpful votes
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March 28th, 2017

I used their website which offered the conversion for which I spent 2 hours editing my document. At the end, you must pay to get your document without their watermark. There was no or very small/unreadable prior warning that I would have to pay to access my document.

Very disappointed and shocked

Thumbnail of user chloec22
1 review
0 helpful votes
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March 13th, 2017

I am using this tool for 5 months and must say that electronic papers dramatically save my time in creating invoices, bills, contacts and paying taxes. It is paid, yes, but my time is much more expensive and this tool definitely helps to save it!

Thumbnail of user shaonet
1 review
1 helpful vote
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July 20th, 2015

First off about the payment system and the bad reviews.It's not free. Such a premium service with thousands of forms and ease of use, there's no way this service can be free unless it was bogged down with ads.

As for the service, I found it helpful in every aspect of filling out PDFs online, and it never slowed anything down. Very helpful!

Thumbnail of user giacomop2
1 review
3 helpful votes
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June 30th, 2017

I had a need to fill few documents and used pdffiler for that in search engines. I was thinking that it is really free but after filling they required a payment. After charge I have contacted customer service and said that I don't need it anymore to cancel my subscription. And they refunded all my money back! Very good impressions about this company.

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Thumbnail of user dannyc122
1 review
0 helpful votes
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October 27th, 2018

This program works great, but cooooonstantly refuses to load (even if left for 10+ minutes with 100mbps internet).

Freezes quite often, the Open With Google Drive function does not work, support had no solution for it.

If you don't mind dealing with a brutal amount of bugs, go for it, but be warned this software is chalk full of them and will likely waste hours of your time trying to find work arounds.

Thumbnail of user rickardog
1 review
5 helpful votes
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October 25th, 2017

I give them 5 stars because that wasn't their fault that Google says that they are free. I think, that's some engine issues.
Anyway, the product is very useful and has very big amount of tools for working with almost any document. Not only with pdfs actually.

Tip for consumers:
Please, check their website before using. Don't flood internets because of yours ignorance.

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Thumbnail of user faken5
1 review
0 helpful votes
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May 22nd, 2018

No, i'm not a meth head, and this extension makes downloading one of your own docs from Google drive next impossible without buying something. Super annoying.

Get it for a one and done home use, then log into setting and at the bottom of your account settings is the delete button. F these dorks.

Thumbnail of user suec88
1 review
0 helpful votes
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March 22nd, 2017

They said that it is paid and I must to say that price is good enough for amount of granted tools and possibilities. Yeah, they have some technical issues sometimes but I see that they work hard on improvements.

Thumbnail of user whraithb
1 review
7 helpful votes
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December 4th, 2015

Business is paying for its positive reviews through Amazon Mechanical Turk. Very Shady practice and invalidates any positive review posted as you cannot prove if it was a real review or one that they paid someone to post. This is also a violation of Amazon mTurk's ToS. Link to image showing the paid review request: http://i.imgur.com/VoR78qm.jpg

Tip for consumers:
Don't believe the positive reviews, they are paying for their reviews. They are also paying for BBB reviews.

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Thumbnail of user darynap
Rina P.
Typically responds within 18 hours

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