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PDFfiller

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Overview

PDFfiller has a rating of 3.7 stars from 5,069 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PDFfiller most frequently mention customer service, small business, and good experience. PDFfiller ranks 1st among Business Documents sites.

This company responds to reviews on average within 18 hours

Positive reviews (last 12 months): 76.5%
Positive
13
Neutral
0
Negative
4
10
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How would you rate PDFfiller?
Top Positive Review

“Folder sharing links”

Rayon E.
8/6/24

The folder sharing link is great. The folder can be shared in the email as well, once persons are invited but i hope that persons who are not invited can still access my folder in their email too, in the future via a link through email and social media apps

Top Critical Review

“Scam "free trial" can't cancel, will continue to charge your CC”

Ray S.
9/18/24

I am not subscribed for anything other than the free plan. No way to cancel anything that I'm not subscribed to, but they keep billing my Credit card $144/month. Even after canceling the card, they are still able to keep charging me anyway? Subscribe if you think they are worth it, but FORGET ABOUT FREE. I do not have proof as my bank already flagged it as a fraudulent charge.

Reviews (5,069)

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pdf filler (941)
Thumbnail of user frederickd31
2 reviews
0 helpful votes
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May 24th, 2018

I am using this product for a year and I can say that I had quite good experience with pdfiler editor. But I must say that it works perfectly on web version only. I am a bit sad that mobile versions are not reliable enough, but still I can say that it is one of the best editors I have ever used.

Thumbnail of user ralphl28
1 review
6 helpful votes
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June 23rd, 2015

Their site masqueraded as a US government site I inadvertantly used to fill out a passport renewal form. After filling out considerable personal info it turned out there was a fee to download the form. I cancelled, but what are they going to do with all my personal data?
Nothing good that's for sure.

Thumbnail of user goa11
1 review
2 helpful votes
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February 15th, 2022

1 star because -5 is not an option. Spent a fair amount of time researching data needed for a military retirement form; then was held hostage for a mandatory monthly enrollment before allowing to save work!
There are P L E N T Y of other pdf form fill software options... KEEP LOOKING before using this one.

Tip for consumers:
Stay AWAY

Products used:
None

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Thumbnail of user darynap
Rina P. – PDFfiller Rep

We are very sorry for the confusion caused!
Please note the difference between having a subscription and having a paid plan in pdfFiller.
Once you register with pdfFiller, our 30-day free trial period starts automatically, no charges applied whatsoever.
If you need PDF editing for your military retirement only -- our free trial will totally do the job! No mandatory payments at all.
Hope this helps!
If you have any additional questions regarding this case, feel free to email us at support@pdffiller.com. We can surely renew your free trial so that you can give pdfFiller a solid test drive.

Thumbnail of user robyk
2 reviews
18 helpful votes
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August 21st, 2017

I was looking for some tools for my pdf documents. I had a need to sign and edit my tax forms and really was bored to make it with pen and paper.
Searches gave me pdfiler and said that it is free. I really liked it but after editing they said that editor iis paid. And it was noted at their website.

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Thumbnail of user amandac73
1 review
0 helpful votes
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July 27th, 2015

This is honestly a good service, albeit a little pricy. As long as you are paying attention to what you are agreeing to, none of this should be a surprise. I started using this as a means to make resumes after I finished school, and continue to use it for my current job submitting letters and forms, as well as helping other employees. No regrets!

Tip for consumers:
Make sure to read everything before agreeing. They state everything clearly, but it's easy to miss in the wall of text. They have great customer service, so if you get charged wrongly contact them!

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Thumbnail of user jennifers397
1 review
6 helpful votes
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July 6th, 2017

Is anyone else concerned that this website is set up to steal your personal information? I sent them and e-mail with this inquiry when I became angry that I was tricked into thinking this was the IRS website and when I mentioned fraud, I got no response. Is this legitimate business?

Tip for consumers:
DON'T USE THIS SITE

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Thumbnail of user jaredr13
2 reviews
0 helpful votes
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March 16th, 2017

I am in business for 4 years and 5 months ago started use this solution to save some time for filing forms, sending invoces, completing and signing proposals.
I must to say that saved time I used for my work and it dramatically increased my productivity. And my staff.

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Thumbnail of user aliz91
1 review
0 helpful votes
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January 12th, 2022

This is fraud. Million time fraud and misleading website, firstly, they tell you to write your email, only then you wil be able to tranfer your word file to pdf, then they tel you you, have sign for a year or monthly basic, they should have told us that in order to transfer file, you need to give your email and sign up for a year or month. Toal scam, avoid,

Tip for consumers:
they wasted my time by misleading information

Products used:
they wasted my time by misleading information

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Thumbnail of user darynap
Rina P. – PDFfiller Rep

Ali hi! We are sorry for any confusion caused!
Account registration is indeed required in pdfFiller. Having a paid plan is not a must though.
Please note that prior to any of our paid plans there is also a 30-day free trial period.
If you need PDF editing and eSigning for a bunch of documents only, not on a regular basis -- our free trial would totally do the job, no charges applied whatsoever.
Hope this helps!

Thumbnail of user ericah159
1 review
8 helpful votes
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April 7th, 2020

I thought it was a great website. Very easy to use, great tools, great software. Until I finished and found out that I had to pay just to turn in my assignment to google classroom. I couldn't even copy the link to the document without it asking for my card

Thumbnail of user frankp79
1 review
9 helpful votes
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June 22nd, 2016

I which I have read all the reviews and done some research. This site is a SCAM and False Advertisement. Paid the annual fee of 120 because I thought is was the better deal however, I could not view the form I received from my customer. Therefore, I was told I need to upgrade to the 180 dollar Plan I did. Just to view the form. Now, I was told that they don't provide any forms even though their site says "Search for Fillable Documents Search PDFfiller's library of over 10 Million forms by name or description and begin editing, signing, and sharing the documents you need!"

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Thumbnail of user nehav2
PDFfiller S. – PDFfiller Rep

Dear user, we apologize for your unpleasant experience with PDFfiller. We have 3 tiers of services and it appears that the feature that you were looking for required a business level subscription, while you had initially purchased the professional level access. Our service levels with feature sets can be found at the checkout page here: http://www.pdffiller.com/en/services.htm

Also, PDFfiller has an index of over 10 Million forms. I apologize that the form that you were looking for was not listed. We have gone ahead and issued a full refund and we are sorry for this inconvenience.

Regards,
PDFfiller Team!

Thumbnail of user jessicaj38
1 review
1 helpful vote
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July 30th, 2015

I needed something that allowed me to fill in pdf forms. Through googling I found PDFfiller. It allowed me to drag and drop my files in under a minute. And I used their huge database to find other forms I needed. I am impressed by how simple it is to use. And the 5.99 monthly fee doesn't hurt my wallet either. Now I use it all the time.

Thumbnail of user robertk220
1 review
0 helpful votes
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April 20th, 2017

I use pdffiller daily as a sales manager. I can have my customer sign the contract anywhere as long as they can access their e-mail or use their mobile phone. I also use the pdffiller API inside my management system and receive a signs, notifications when pdfs are viewed or completed. Very useful!

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Thumbnail of user thomasw2907
1 review
0 helpful votes
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July 6th, 2023
Verified purchase

I have been pleased with PDFfiller. It not only helps me to sign documents, but to mail or fax them while I am traveling the globe. Also, when I don't have the program to open some files, PDFfiller can open them and saves the day!

Thumbnail of user alfredk22
1 review
6 helpful votes
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October 8th, 2017

I needed a W-2 form quickly. The filling-in took awhile. Once I completed the document, their "print" program kept listing a printer I have never owned and I could not change the default printer it selected. It would not use any other printer. Tried it on a friends computer and it did the same thing. Also, I was never advised that I would have to pay a fee until the document was completed. So, I paid the fee and then it wouldn't print. Free?

Thumbnail of user georgeb196
1 review
0 helpful votes
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April 13th, 2017

I am owner of small business and work with tons of papers and other services. Their integrations and API greatly increased performance of my business. My clients also pleased that they can avoid using papers for contracts and bills.

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Thumbnail of user pilarr
1 review
5 helpful votes
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February 16th, 2016
Verified purchase

So I was able to edit a document and couldn't save it without signing up. So I signed up. Wanted to make additional changes to the document and now it's telling me I have to upgrade to the next level. That is just WRONG and very bad business practices.

Thumbnail of user nehav2
PDFfiller S. – PDFfiller Rep

Hi Pilar,

I'm sorry that you feel mislead and have had a bad experience with PDFfiller. We’d like to make it up to you by offering you a 1 month of PDFfiller service for free to compensate you for the frustration. You can reach out to me directly at neha@pdffiller.com, so that I can add a free subscription for you.

Please let me know if there is anything else that I can do for you. You can also join our live chat support here http://www.pdffiller.com/en/support.htm or give us a quick call at 6178704200 for any questions or concerns.

Thank you for the feedback, and we hope you’ll give us another chance.

PDFfiller Team!

Thumbnail of user cindyb1605
1 review
1 helpful vote
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January 2nd, 2023

Do not try this app! I wanted to use the 7-day FREE trial and had to give my credit card number. I then cancelled within 24 hours. HOWEVER, they charged me for a FULL YEAR. I filed a case but they would NOT refund me! What a scam!

Tip for consumers:
Don't use free trial unless you intend to pay for it! It's NOT free!!

Products used:
PDFFiller app

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Thumbnail of user darynap
Rina P. – PDFfiller Rep

Cindy, hi again! Like we've already mentioned on another site, since you've purchased our app on App Store by Apple, you need to claim refund through Apple. We are very sorry if this is inconvenient or bothering, but this is how it work with all mobile apps on Apple devices, we can't really go against this rule.
Please find our subscription in your Apple account and proceed from there. Claiming refund is super simple and takes literally a minute. The money is normally refunded within 24-48h.

Thumbnail of user paula319
1 review
0 helpful votes
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June 18th, 2018

I spent a few hours completing a fillable form. The online program kept indicating that is was being saved. When finished, I clicked on Done, which saved it earlier (I completed a portion of the form before lunch and then returned to completing it) but this time when I went to open the form, it was the blank template that I had originally seen. Everything I had entered was gone. When I contacted online support, the representative kindly tried to find it for me by sending me a couple of links, but the filled form was still gone. I'm surprised that one of the older saved documents wasn't available somewhere in the company's system. So very frustrating!

Thumbnail of user lisam3267
2 reviews
0 helpful votes
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July 12th, 2021

You do have to give your credit card to use their service. And then you get a free trial. I forgot to cancel it and surprised to find a $96 charge - my fault. Online it appears that, of course, I could cancel, but it would be effective one year from my initial billing! I went through the online cancellation, which at that point, they offered me to stay at a rate of approx. $24. It actually seemed like a good price, but the wording was a little strange. I wasn't sure if they meant they would reverse the $96 charge, then charge me $24. Or did they mean $24 at the renewal next year. Anyway, I continued with the cancellation and then a customer service pop-up came on. I explained I forgot to cancel and I would like a refund with a pro-rated cancellation. They wrote back to me instantly and said they would refund my money! I received a credit on my Visa a short while later. I couldn't believe the customer service and would 100% recommend them.

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Thumbnail of user michellet521
3 reviews
30 helpful votes
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May 12th, 2020

I just spent half an hour completing a long PDF that was advertised by PDF Filler to be a free service. Then, when I got to the end, the only way to do anything with the PDF is to pay them. Avoid this service like the plague. Absolute scam artists and a company I've reported to Google Chrome and asked them to remove it from their service.

Thumbnail of user darynap
Rina P. – PDFfiller Rep

Dear Michelle, we are sorry to hear you are so upset! Obviously, there is some confusion here. First of all, if you are trying to use our Chrome add-on, you need to have an already registered account with pdfFiller, then it will be free for you. We are sorry if this is not obvious!
Secondly, for all first-time users, there is ALWAYS a free trial. We NEVER ask for payments on Day 1, you have plenty of time to test and make sure you need our service. BUT yes, you need to register a personal account with us. This is done for documents' security only.
Hope this clarifies!

Thumbnail of user carlaw10
1 review
9 helpful votes
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June 28th, 2015

I was trying to find and fill out a particular IRS form. I clicked on a link which looked like it was related to the IRS and up popped the form to be filled out. NOTHING said it was actually just a tease. When I went to print the form suddenly a subscription page popped up. There was no way to print or screen save the form. I feel this was a bait and switch. People spend hours on government forms and PDFfiller takes advantage of their need for the thing they spent so much time filling out.

I have no idea if the software is good or not, but such tactics have turned me off to the company. I went to the IRS site and found the actual form which can be filled out for free and simply redid it, but it meant I spent a lot more time on it than I should have thanks to PDFfiller.

Thumbnail of user sfloydbusiness59106
1 review
2 helpful votes
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September 25th, 2023

For those who don't know, there are many different ways to fill out a pdf for free instead of paying 20 dollars a month for something as trivial as a tool to fill out PDF's, for the record that is only the BASIC plan.

Consider using sejda if you want the same tools for free. I am not opposed to paying for software, though 20$ for a basic plan is upwards of 3 netflix subscriptions just to fill out PDF's.

Not to mention their shady tactics in which they only restrict access to premium users once you've completed the PDF, leaving you with the decision of "do I pay for it" or "do I find another site and start over".

Products used:
PDF Filler

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Thumbnail of user darynap
Rina P. – PDFfiller Rep

Apologies if any confusion incurred while trying to use our service, Sam!
You are absolutely right about the market segment overall, actually. There is quite a wide variety of both free and for-a-fee PDF editors out there. Please note however that each of these PDF editor has both general/standard features as well as quite unique one. And every user chooses something what's best fit for their specific purposes. This is totally up to the user, and we are never aggressive in our marketing, nothing of the kind.
Our monthly is 20$ if one chooses to pay month by month, and only 8$ per month in case of an annual commitment. This is more than acceptable for thousands of our business users who need PDF editing and eSigning on literally daily basis.
On a separate note, please mind that if you are first-timer in pdfFiller, there is always a free trial period of full 30 days. You would need to register an account, correct, but having a paid Basic or Premium is not a must at all. Especially if you need PDF editing for several documents only. The free trial would totally do the job.
Hope this helps!

Thumbnail of user marioh43
1 review
8 helpful votes
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March 19th, 2018

Only after I filled my passport renewal form ds82, did PDFfiller let it be known it is not a free service. I refused to be scammed, but now they have all my private information. If I am made aware of that I have sufffered an identity theft incident, I will certainly point my finger first to PDFfiller. I tried to retrieve the form I filled, but I am still waiting for the "verification number" they indicated was sent to my email address. I don't know if they still hold a copy of the form I filled with all my information in it.
As other many reviewers I feel that I've been scammed by PDFfiller, by their recourse to deceptive advertising. Beware.

Thumbnail of user davidm311
2 reviews
6 helpful votes
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September 5th, 2015

Looking for a California DMV form, PDFFiller was listed several levels above the dmv.ca.gov site and it had a link to "fill out form online". No where did they mention that all they would allow would be to fill it out; not to save, send, or print. Only when I had gone to the trouble of filling it out completely did they bother to mention that I couldn't do anything with it without paying them. This is blatant false advertising. No one needs PDFFiller. The free and reputable PDFXchange viewer does everything PDFFiller does and also lets you do anything you want with the result. For the same price as PDFFiller PDFXchange editor is a far more complete and capable program.

Thumbnail of user radonellsen
1 review
0 helpful votes
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April 1st, 2023

PDF filler offers a free trial service for a month. I cancelled before the month ended and after a month they charged my credit card for a FULL YEAR subscription. My bank caught it (thank goodness) and marked it as fraudulent and cancelled my card. DO NOT use this site.

Products used:
Free 30 day trial

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Thumbnail of user darynap
Rina P. – PDFfiller Rep

Dear Ruth-Anne,
Many thanks for reaching out! If there was a charge, that means the cancelation simply did not go through (this might have happened if the Internet was down for a minute, for example). Please email support@pdffiller.com, we'll make sure your subscription is fully canceled and there won't be any future charge attempts. Thanks!

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