• Peapod

Peapod

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Overview

Peapod has a rating of 1.4 stars from 114 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Peapod most frequently mention customer service, credit card, and many times problems. Peapod ranks 207th among Grocery sites.

  • Service
    16
  • Value
    12
  • Shipping
    10
  • Returns
    8
  • Quality
    12
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
3
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How would you rate Peapod?
Top Positive Review

“FROM BEST TO WORST”

Bev S.
2/7/20

This is very sad because Peapod used to be the best delivery service in my area. Slowly customer support became nonexistent and their policies are suspect and what I mean is that when an item is on sale they do not deliver saying it is out of stock even though it is still on their website as in stock. I think they want to substitute with a cheaper item but I don't allow substitutions. You can never reach them by phone and they do not reply to emails. The drivers are nice thus the two stars UPDATED 2/28/2022 Everything is back to normal and things have changed dramatically for the better so all is well that ends well.

Top Critical Review

“Horrible Employees should be FIRE!”

Diane and Larry T.
2/27/24

My husband, myself and daughter are sick. We ordered 3 times and we're no shows. They lied on us and used a number I changed personally 4 years ago. They've used the right number in the past. I have never wanted people fired before now! No compensation was offered as well. Shame on them!

Reviews (114)

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customer service (24)
Thumbnail of user dianeandlarryt
Connecticut
1 review
0 helpful votes
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February 27th, 2024

My husband, myself and daughter are sick. We ordered 3 times and we're no shows. They lied on us and used a number I changed personally 4 years ago. They've used the right number in the past. I have never wanted people fired before now! No compensation was offered as well. Shame on them!

Products used:
I ended up getting neighbors to pick up my groceries at the store. I didn't want to take a chance on the 4th time!!!

Service
Thumbnail of user douglasm401
Maryland
1 review
13 helpful votes
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April 23rd, 2020

Waited twelve days for a delivery but received less than half of what I ordered, even though each item was in stock and I had enabled Substitutions. Unfortunately I needed the missing items to make meals with the few that actually arrived. Also, basic staples like milk, butter and frozen vegetables were not sent. But when I physically went to the store they had plenty of milk, butter and other stuff they omitted! I suspect that the order pickers simply avoid heavy items like Dairy and Frozen. Still, I gave a good tip because I heard some people were entering large tips for preferential treatment and then taking the tip away. You simply cannot count on Peapod; you wind up going to the store to buy everything they decided not to send.

Thumbnail of user wb74
Massachusetts
1 review
10 helpful votes
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April 11th, 2020

Over $100 of missing items that we were charged for on the delivery followed by 90 minutes on hold to get most of them refunded (I missed 4 items costing about $12. Life is too short to call back. The guy delivered them in plastic bags. I can tell from the order that they were in 2 or 3 bags that he either delivered to someone else or were left in his truck.

Unlike Instacart, there was no way to call the delivery guy to get the truck to return when we discovered it 5 min. After he left. SOLUTION IS EASY! Pack them in paper bags, put the last 2 or 3 digits of the order on each bag as he checks out, and avoid a very unhappy customer like me. Hope whoever got our Easter rack of Lamb enjoys it (and that they are needy). We'll be eating hamburgers. (Items we were charged for but not received are highlighted in turquoise.

Thumbnail of user alii44
District of Columbia
1 review
1 helpful vote
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August 29th, 2022
Verified purchase

I waited several hours only to have the delivery person dump my groceries in front of my door without even ringing the bell. And to add insult to injury, a whole bag of groceries was missing. Finding the number ti complain is like looking for a needle in a haystack. And then the only solution is a refund. So much for convenience. Anthony - worst delivery in NW DC. I'll be using something different next time.

Thumbnail of user davidd1398
New Jersey
1 review
11 helpful votes
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January 2nd, 2020

Drivers are rude and always late. The produce comes rotten or if not, it goes bad 2-3 days later. You can never get through to customer service, the wait time is 20 minutes or more. There are so many food delivery sites these days, don't waste your money on Peapod. I was a loyal customer for years but unfortunately, they are out of chances.

Thumbnail of user paulc1011
Pennsylvania
1 review
16 helpful votes
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February 17th, 2020

If you enjoy wasting your time cultivating an online order, only to see cart pricing surge for no apparent reason, Peapod may be what you are looking for... I recently spent 35 minutes putting together an order for pick up. One of the items, diced onions and celery was part of a meal deal promo... was advised store was out with no substitute. Upon hitting ok button, order refreshed, price jumped nearly 20 dollars... was not able to ascertain why pricing jumped... was unable to add bonus card in at the checkout stage... eventually i just went to the store to do my shopping... lo and behold, there was approx 15 tubs of the celery and onions... not ready for prime time... never again!

Thumbnail of user shawnc265
Massachusetts
1 review
12 helpful votes
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April 11th, 2020

Not happy. Nothing in my order showed out of stock. They did there own substitutes that we can't eat so now we have wasted money we can't afford. No slip to tell me what I actually received vs what was delivered. Very disappointed.

Thumbnail of user krams
New York
1 review
6 helpful votes
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January 30th, 2016

Peapod is a horrible service. Although it is convenient picking up your groceries and not having the shop, the way they packed the groceries cost more of your own time then just going grocery shopping on your own. I can't tell you how many times I've picked up my grocery and had chicken juice leaking all over the bags and all over my car and all over my house. One time my kids even got into it which even worse. Bottles and products are always broken and defective. These people clearly do not know what they're doing and need to seriously shape up. It's unfortunate since it is such a good service but poorly implemented. I highly recommend people to stay away from this, or you will probably waste more time than it save you.

Thumbnail of user micheleg247
Connecticut
1 review
1 helpful vote
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November 4th, 2020

StopandShop is only slightly better than PeaPod, but they still suck. They never bring a receipt, unless you ask multiple times, and items are always missing. I've concluded that this is a scam. After I asked multiple times for a receipt, I got a partial refund, but was still missing several key ingredients in my recipe. They bring it in those outlawed plastic bags and who knows how it was handled. I found 10 bags wrapped together, 2 items to a bag. Why not just do a Whole Foods pickup or order from FreshDirect, which is excellent.

Thumbnail of user junef302
Virginia
1 review
8 helpful votes
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April 18th, 2020

Horrible in every aspect. ZERO notice in a 7 hour delivery window of delivery, groceries were left outside in hot sun possibly for hours. They are supposed to alert & ring door bell / knock, yet they did zero. Ice cream was liquid, and was as warm as the milk. Customer service is horrible, IF you get thru. 1 hour 10 minutes waiting on phone just to get a woman who said, "sorry" in two seconds and later hung up. Did I mention every aspect was HORRIBLE?

Thumbnail of user margiec108
Rhode Island
1 review
1 helpful vote
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October 28th, 2022

The last time I use this company (10/22/2022), they were not only late they missed delivered my groceries, only to received them 4 hrs. Later from a neighbor, I had to throw all the meats out for safety precaution. The produce appears like the ones they would throw away, and they charge for things that weren't deliver. You're better off going on your own and taking an uber or Lyft to get your groceries home.

Tip for consumers:
Do not use this service, you are better off with someone else or going personally yourself and taking an uber or lyft back home with your groceries.

Products used:
cans and boxed goods

Service
Value
Shipping
Returns
Quality
Thumbnail of user kamiceem
New York
1 review
15 helpful votes
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April 12th, 2020

Imagine staying up until 6 am trying to secure a slot, getting that slot only to have the website cancel your order that same day.
Then imagine you do it again, finally get a slot, waited for 2 weeks only to have them deliver 2 out of the 13 items you ordered. Thanks, now I have tubs of butter and literally nothing else to feed my family.
Not to mention my rescue animals now have none of the necessary greens they need in their diet.
Peapod is garbage.

Thumbnail of user rickyh89
Pennsylvania
1 review
3 helpful votes
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July 7th, 2020

I tried using PEAPOd for first time ever. Do my order submit it and everything is fine. Then hour before they are to start they cancel order. Customer service is rude and of no help. They state there have been multiple accounts under my name with past due balances. I respond with I am not the o my person with that name. They state they won't help me. So I turn have file a co plaint with attorney general office and better business bureau.

Thumbnail of user bevs73
Pennsylvania
1 review
8 helpful votes
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February 7th, 2020

This is very sad because Peapod used to be the best delivery service in my area. Slowly customer support became nonexistent and their policies are suspect and what I mean is that when an item is on sale they do not deliver saying it is out of stock even though it is still on their website as in stock. I think they want to substitute with a cheaper item but I don't allow substitutions. You can never reach them by phone and they do not reply to emails. The drivers are nice thus the two stars
UPDATED 2/28/2022 Everything is back to normal and things have changed dramatically for the better so all is well that ends well.

Service
Value
Shipping
Quality
Thumbnail of user robertad65
Rhode Island
1 review
3 helpful votes
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August 1st, 2020

Today I looked out my door to find 9 bags of produce/groceries and 4 cartons of different types of drinks. Left, rotting in the sun! I had't ordered anything from Stop & Shop or Peapod. They delivered it to the wrong town. I called to tell them and when they called me back, over 6 hours later, I was told they only drop them off they don't pick them back up! What the H**L. The woman who called said she would turn the matter over to her manager... want to bet that it will still be there in the morning and I'll have to pay to have it taken away!?

Thumbnail of user mo156
New Jersey
1 review
8 helpful votes
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March 31st, 2020

I understand that they are extremely busy during this Corona pandemic, however, they did not deliver $67 worth of groceries that I still got charged for. I just called them (AGAIN) and there was an outgoing message saying that the hold time is exceeding 1 hour, which I completely understand. I was willing to wait for an hour or more, however, their system cut me off and the phone call was disconnected. I was debating on giving them 2 stars, however, my Italian guilt got the best of me. We have been using Peapod for years now, but I think our relationship has come to an end.

Thumbnail of user jod138
Connecticut
1 review
3 helpful votes
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December 22nd, 2020

Peapod not only charged me for items that they never delivered and when I told the driver items are missing he shrugged and took off. To top it off the dairy items are all smashed and the cake I ordered was not sent but a totally different smashed caked was in its place. But even worse is they took
It upon themselves to charge my card a 20.00 tip... Twice! Customer service hung up on me 3 times after I started to explain what happened and when finally the 4th person said I was owed 58.15 and my card would be credited, I asked for his name and a confirmation number and he said you will
Be emailed and of course... I never was! Pathetic!

Thumbnail of user connieb323
Maryland
1 review
8 helpful votes
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May 20th, 2020

How hopeless are Peapod currently. Ok i understand that we are in a pandemic but when I place my order it clearly states what is out of stock. On arrival we receive no invoice, no chicken, mince, detergent or toilet paper. Since they do not leave an invoice like they used to, they say to look for it online, and of course it cannot be located online. So it is necessary to call and be on hold for 40 mins to be told the items wer out of stick and that I would be emailed an invoice which naturally they did not. Hopeless

Thumbnail of user mem142
Rhode Island
1 review
7 helpful votes
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February 17th, 2017

Our order was scheduled for a window of two hours. After the window passed, we contacted Peapod and they said it was running late (we had to call to find this out) and would be to us within the hour. Another 90 minutes later, we called again and this time we were promised AGAIN within the hour. It showed up almost three hours later. Seven hours late by the end and they could not be bothered to notify us or do anything about it. We've been long-time customers. This is shameful. These are people's groceries. You need to notify people of hold ups.

Service
Value
Shipping
Returns
Quality
Thumbnail of user debbiem91
Illinois
1 review
6 helpful votes
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July 22nd, 2016

They do not have an inventory management system. That means partial orders are standard. I got fed up with this when I received another partial delivery today. I did not accept the order. Peapod called me right away because they were not happy. Turns out it was my fault because I did not call them to complain every time I got a partial orde. My mistake I guess. Their ONLY job is to deliver groceries and they cannot do it reliably. Don't waste your time with them. Place your order with Instacart. They deliver in 2 hours rather than 2 days.

Thumbnail of user michaelm8330
Connecticut
1 review
0 helpful votes
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December 15th, 2021

I ordered groceries online for delivery on 12/3 and a hold was placed on my credit card for the total. I was subsequently charged on 12/6 for the order. However, the hold was never released. This caused serious issues as I needed those funds for other authorizations. I constantly emailed and called the folks at Peapod to try to resolve the issue. I even went to the Store Manager. On 12/10 I was told I would get a call back from someone in billing within 48 hours. After 48 hours and no callback I called again each day with no success. It has been over 10 days and my credit card hold is still not released. This is unacceptable.

Tip for consumers:
Never use unless you are okay with double charges until hold is released on your card which can be several weeks

Products used:
Online Delivery

Service
Thumbnail of user lynno63
Virginia
1 review
0 helpful votes
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July 26th, 2020

Way cheaper than Instacart, delivery drivers much more professional, and food packed better (things not crushed and food is grouped by freezer/refrigerater/room temp). Driver also wears mask, which isn't always the case with Instacart. Finally, Peapod keeps food cold, unlike other delivery services. Selection is excellent, plus Peapod now lets you select substitutes if you want to. Really great service delivering a wide range of grocery products.

Thumbnail of user heatherw316
Rhode Island
1 review
3 helpful votes
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November 25th, 2019

Tim was today's driver. He was the nicest young man I've met in a long time. He was extremely helpful! After bringing in the groceries, he took a half case of water out of the fridge and put it in my garage. He then put the turkey on a cookie sheet and put it in my fridge! He knew I didn't really have the strength to do this. All without my asking! What a fine and considerate fellow. Kudos to him! Please commend Tim for his consideration of an elderly customer!

Thumbnail of user deniseb643
Maryland
1 review
1 helpful vote
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May 11th, 2020

Peapod was unable to bring all the items that I ordered, but they did not give me an itemized list of what they delivered and what they billed me for- nothing on the website and nothnig sent with the order. I sent them an inquiry about the billing, but have received no response.

Items that were delivered were as requested and in good condition.

Thumbnail of user bostonhollya
Massachusetts
4 reviews
2 helpful votes
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June 14th, 2020

Since PP's Website is a nightmare to navigate for a tech savvy person like I am, I cant imagine how awful it wd.be for a senior starting out. I haven't used it in 1--2 years but am a bit desperate and had hoped for better results. Three hours later with only $115 in my cart, $15 fees, charges, taxes... I gave up. Lost a full afternoon with nothing to show for it. I needed $12 more for gas points, having been robbed of 200 points forced to STAY HOME for 3+ months, I am on zero in tank. Gas prices have soared again. No gas no food no pet food and I must start all over again bc PP cant manage a website, nor anything close to customer care if you are not considered essential.

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1.4
114 reviews
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