Peapod

That's it! I've given him more chances than they deserve!, Last time we sat and waited for 4 1/2 hours for our delivery!, After several calls we find out that someone cancel our order along with four other orders and nobody could give us an answer! Obviously that's why they got a 1.4 star rating should've been -1.4 they're so pathetic! This time they were two hours late of their delivery time they said between 11 AM and 1 PM Sunday the seventh so once again our daily routine has been interrupted by the pathetic service Peapod gives you! What's the census asking for special instructions like his duly noted come to the back door our kitchen is in the back of our house but no once again ring the doorbell and there's a bunch of bags sitting on the front porch, maybe they just can't read? I refused to pay $10 for a lousy delivery service and it's not the $10 they brag about their fantastic door to door delivery but I can't even get the right door multiple times late I just don't understand how they're still in business I'm better off just putting my order in and go pick it up curbside! Constantly misleading on their delivery time even with a three hour window they just still can't get it on time to us, you would think with the multiple complaints they would try to make their company better but instead they're just slipping away every order, it's a shame they cannot provide a good service of just simple delivery!, Maybe it's just me?! ‍‍ And I don't like when they break my cookies! Or the gashed cantaloupe which now has to either be eaten unripened or just thrown away again, well I hope my review is helped other people not waste their time and again I hope I'm not the only one complaining but from the other reviews obviously I'm not! So this is my formal goodbye to Peapod!

They scheduled time and changed it 3 times in one day. You have to sit and wait all day for them to come. The won't even reschedule

My order was cancelled for not reaching the minimum cost, BEFORE REACHING THE CUT-OFF TIME. I had planned to add to it but no chance to do that. Of course, I also lost my delivery date and time.

We waited 2 hrs for a pickup at the scheduled time and then only got a small part of our order. We never got a receipt!

Terrible service. Every order is missing something. If it is available on Website then it should be delivered.

Items are always out of stock even after the selection was available at the time of selection purchase.

No delivery before a holiday because the driver didn't have GPS? Customer Service Terrible. Horrible

6 weeks, 5 orders, 5 reservations, 5 reservations disappeared. Only confirmation of a reservation is the banner on the Peapod order page saying date and time range of delivery... it disappeared over and over. Reschedule, have a reservation which shows on the Peapod order page, then it reverts to "Select a time". By that time there are no more reservation slots which are not "sold out" for the next 2 weeks. SOMEONE PLEASE EXPLAIN WHY MY RESERVATION WAS LOST AND SOMEONE ELSE GOT A MY RESERVED SLOT. On hold waiting for Corporate half hour, they can't do anything but transfer you to Peapod customer service. Peapod customer service hasn't answered a call in weeks... hear a recording, then the phone hangs up. WHY SHOULD I CARE THAT PEAPOD IS WORKING HARD WHEN I CAN'T GET ANY GROCERIES, DESPITE TRYING OVER AND OVER? I wouldn't care if some things are unavailable. I can't get one thing because despite checking out immediately, the reservation keeps disappearing. Peapod: why don't you stop paying attention to coupons, and saying how hard you're working, and fix the reservation system?

3 nights on a row after 1:00AM EST I clicked on the only reserve time still available. It was accepted. In the morning I my reserved time was gone!

I get a peapod order every month since I got sick and had to stop working. Until my last order almost doubled I didn't realize a couple things until I talked to someone today an employee that doesn't want to be named told me to be aware of. When going through and placing my order I pay attention to sale items and only purchase those items for my family as I'm given an allowance bi-monthly to spend. When I went to input my order I was informed that I used my allowance in the last order but I couldn understand how as my last order was only $6 over the budget. Now when I received that order I was also upset. I ordered 3lbs of grapes on sale for $1.99 I received 3 huge bags of grapes all different brands totalling way over 3lbs. I ordered strawberries they were buy 1 get 2 free. I received 6 different types of berries organic, candy, Driscoll's, bubblegum, regular but 2 different brands. And these were just 2 different wierd things that I received that changed the price of my order drastically at no fault of my own. I also found out today from the employee they've ha alp of complaints because the peapod system doesn't recognize stop and shop sale items when they shop and ring the order out. On top of the fact the raise the prices for shopping his way you think they'd care about the orders and customers. I don't have the option or ability to shop at another store but ivi could I would bad enough the employees don't care what the produce looks like that their putting in your order and I have found it goes bad so much quicker than if I went in and got it myself. If this is how stop and shop and peapod treat customers regularly it's pretty disgusting. At 48 I've shopped at stop and shop my whole life and I love across the street I'm really reconsidering shopping right now. With the cost of food being high as it is my 178$ order ended up being 320$ and that's unacceptable to me.