Peapod

Imagine staying up until 6 am trying to secure a slot, getting that slot only to have the website cancel your order that same day.
Then imagine you do it again, finally get a slot, waited for 2 weeks only to have them deliver 2 out of the 13 items you ordered. Thanks, now I have tubs of butter and literally nothing else to feed my family.
Not to mention my rescue animals now have none of the necessary greens they need in their diet.
Peapod is garbage.

I tried using PEAPOd for first time ever. Do my order submit it and everything is fine. Then hour before they are to start they cancel order. Customer service is rude and of no help. They state there have been multiple accounts under my name with past due balances. I respond with I am not the o my person with that name. They state they won't help me. So I turn have file a co plaint with attorney general office and better business bureau.

This is very sad because Peapod used to be the best delivery service in my area. Slowly customer support became nonexistent and their policies are suspect and what I mean is that when an item is on sale they do not deliver saying it is out of stock even though it is still on their website as in stock. I think they want to substitute with a cheaper item but I don't allow substitutions. You can never reach them by phone and they do not reply to emails. The drivers are nice thus the two stars
UPDATED 2/28/2022 Everything is back to normal and things have changed dramatically for the better so all is well that ends well.

I understand that they are extremely busy during this Corona pandemic, however, they did not deliver $67 worth of groceries that I still got charged for. I just called them (AGAIN) and there was an outgoing message saying that the hold time is exceeding 1 hour, which I completely understand. I was willing to wait for an hour or more, however, their system cut me off and the phone call was disconnected. I was debating on giving them 2 stars, however, my Italian guilt got the best of me. We have been using Peapod for years now, but I think our relationship has come to an end.

I understand that every one of us are facing hardships due to the global pandemic. Many supplies are hard to come by. With that said, I can't understand my failure to secure a delivery slot despite making over 200 attempts in 6 days. With items assembled in my cart for the past 6 days, I visit the delivery schedule grid multiple times per hour 20 hours out of a 24 hour day. Several times, I go to the grid, where there are no openings, visit 5 minutes later, and see a new day added with the slots completely sold out. Day after day after day. Are there others like me who are doing the same thing but are more tech savvy than me or do they visit twice as many times as I've visited? Love to know the answer. Can't ask Peapod; they disconnected their email option for the present time.

Tim was today's driver. He was the nicest young man I've met in a long time. He was extremely helpful! After bringing in the groceries, he took a half case of water out of the fridge and put it in my garage. He then put the turkey on a cookie sheet and put it in my fridge! He knew I didn't really have the strength to do this. All without my asking! What a fine and considerate fellow. Kudos to him! Please commend Tim for his consideration of an elderly customer!

I used to love Peapod--who doesn't want groceries delivered their door? But they have some problems. Firstly they don't operate everywhere so when I'm visiting my family I can't use them. Secondly, I've found the produce and vegetables to be not that fresh compared to a farmers market or even a Whole Foods. So I only really use them for non perishable groceries. But then I realized I could get a lot of that stuff from Amazon with Amazon Prime and that ended up being cheaper oftentimes. So Peapod is OK but it really needs to get better.

Today I looked out my door to find 9 bags of produce/groceries and 4 cartons of different types of drinks. Left, rotting in the sun! I had't ordered anything from Stop & Shop or Peapod. They delivered it to the wrong town. I called to tell them and when they called me back, over 6 hours later, I was told they only drop them off they don't pick them back up! What the H**L. The woman who called said she would turn the matter over to her manager... want to bet that it will still be there in the morning and I'll have to pay to have it taken away!?

How hopeless are Peapod currently. Ok i understand that we are in a pandemic but when I place my order it clearly states what is out of stock. On arrival we receive no invoice, no chicken, mince, detergent or toilet paper. Since they do not leave an invoice like they used to, they say to look for it online, and of course it cannot be located online. So it is necessary to call and be on hold for 40 mins to be told the items wer out of stick and that I would be emailed an invoice which naturally they did not. Hopeless

Twice I have taken a 3-10 time slot as that was all that was available. Both times it showed the order shipped and ready to go at like 12pm. Then their map app showed the truck 5 minutes away from my house around 5 pm. Did they make the delivery? Nope. They went an hour away from my house for the next delivery, then took another hour making deliveries out that way, then came an hour backwards to my house making my delivery at almost 9pm. Then they couldn't deliver to inside my house saying the stair was too slippery. I am in a wheelchair and handicapped and I had someone put rocksalt down at 5pm when I saw them 5 minutes from my house. Who expected them almost 4 hours later! WHAT! NEVER AGAIN.

Our order was scheduled for a window of two hours. After the window passed, we contacted Peapod and they said it was running late (we had to call to find this out) and would be to us within the hour. Another 90 minutes later, we called again and this time we were promised AGAIN within the hour. It showed up almost three hours later. Seven hours late by the end and they could not be bothered to notify us or do anything about it. We've been long-time customers. This is shameful. These are people's groceries. You need to notify people of hold ups.

They do not have an inventory management system. That means partial orders are standard. I got fed up with this when I received another partial delivery today. I did not accept the order. Peapod called me right away because they were not happy. Turns out it was my fault because I did not call them to complain every time I got a partial orde. My mistake I guess. Their ONLY job is to deliver groceries and they cannot do it reliably. Don't waste your time with them. Place your order with Instacart. They deliver in 2 hours rather than 2 days.

Way cheaper than Instacart, delivery drivers much more professional, and food packed better (things not crushed and food is grouped by freezer/refrigerater/room temp). Driver also wears mask, which isn't always the case with Instacart. Finally, Peapod keeps food cold, unlike other delivery services. Selection is excellent, plus Peapod now lets you select substitutes if you want to. Really great service delivering a wide range of grocery products.

Peapod is a super service. They have a wide range of products including a branded product that's great for stocking up on staples. In 3 1/2 years I have never had a major issue with this company. The drivers are the friendliest people imaginable. Any small issue with a missing item has always been dealt with one point of contact, no arguments or long explanations necessary. Lots of promotions so you can usually get free delivery. Even in the dead of Winter when the walkways are tundras of snow and ice... the Peapod guys make it through with your order. That's five star service to me.