Peapod

So I am at home sick with Covid, and since they forgot my ginger ale actually suggested that I come to the store to get it. I ordered it this morning and now they are delivering it late tomorrow.

NEVER AGAIN

My wife and I are elderly -- and really count on delivery. We appreciate the driver and all of those who do the packing. However -- and it's a HUGE however:
1] We have gotten NO invoices either of the last two deliveries -- electronically or by paper. This is a particular problem when we asked for things and don't know if they were bungled or truly out. Were we charged? How do we know?
2] We recognize that there are shortages, and have been flexible. But two times in a row, there are NO onions? And we really wanted eggs -- and are fine with any eggs (we had flagged okay to substitutions)... were there really NONE?
3] Finally, in some despair and frustration, I called. I was forewarned there would be a 36-minute hold. I decided to gut it out. This is important. Food and money. After 77 minutes of crackly insipid music, the line was disconnected.
4] I have now written to Peapod on three separate occasions. They simply do not answer. They don't pick up their phones. They don't answer emails. EITHER OF THESE COULD EASILY BE DONE FROM HOME.

[[[[[[[[[[[[[[[[Could the company leadership be much worse?]]]]]]]]]]]]]]]]]]]

Twice I have taken a 3-10 time slot as that was all that was available. Both times it showed the order shipped and ready to go at like 12pm. Then their map app showed the truck 5 minutes away from my house around 5 pm. Did they make the delivery? Nope. They went an hour away from my house for the next delivery, then took another hour making deliveries out that way, then came an hour backwards to my house making my delivery at almost 9pm. Then they couldn't deliver to inside my house saying the stair was too slippery. I am in a wheelchair and handicapped and I had someone put rocksalt down at 5pm when I saw them 5 minutes from my house. Who expected them almost 4 hours later! WHAT! NEVER AGAIN.

I was told by the clerk at Stop N Shop that the best way to get what i need is to order through Peapod. First, Good luck getting a delivery date. I had to wake up in the middle of the night to get myself on the next avail. Delivery that is posted each night, since they all show unavailable VERY QUICKLY. My delivery date was more than two weeks away, but I had no choice. Minimum order is set at $60. I ordered way more than I needed because i DESPERATELY needed supplies that are not available in the stores due to everyone stocking up ON more than they need. All items showed AVAILABLE to order. Two weeks later I get my delivery and ALL the items I desperately needed were cut from the order! Now showing OUT OF STOCK. When you PLACE THE order the items are not allocated to your order, but it's hit or miss if you'll wind up with them. SO, I waited two weeks, paid $10 delivery, Tip for driver, wasted money and time for no reason at all. NEVER AGAIN. DON'T WASTE YOUR TIME.

I always use peapod. Last month my 24 box of soda when I used it was expired. I didn't even know soda expires. Only wondered why it tasted different and looked closely at the can. Anyway 24 cans down the drain. I thought oh I got a bad batch and thankfully didn't serve it to guests!

Now I ordered another set of soda boxes and the expiration date is around 30 days! Why would I buy boxes of soda that will expire in 30 days. I don't actually see that close of an expiry in the store when I go since now I check.

When I spoke to a peapod rep she said I can return it to the driver if I order again within 30 days. I said I just made a bulk order and won't be doing so. But that's all she can do she said. Won't even let me talk anymore. I had to politely say can I ask something for her to stop reciting. So I asked her to give me a free shipping for the next order for the return and I'll make a special order just to return the 4 cases I bought. She gives $5 only. When the cheapest delivery fee is $6.95 She said that's they policy and shipping fee varies. Huh? Never down to $5

Will I be using peapod again, most probably not for goods that expire. Which leaves little choices. So would the delivery fee be worth it? I'd rather order from Amazon or Walmart now.

Too bad since the Peapod driver in my area was supper nice!

Please be careful when using this service, they will overcharge you for an order, the amount you see on your confirmation email is an "estimate" and you can be charged more once you pick up your order or its delivered and you will be missing items--without the store saying anything. If that is not insult enough, you can be DOUBLE charged at any time (they will take no blame and INSIST that it's no on their end even after the bank has confirmed it was a SECOND charge)

I used Peapod for 3+ yrs beginning in 2016. I live in the midwest & felt good about giving business to a midwest grocery service even though I had never used this type of service before. Started out pretty well but declined over the yrs. Prices were not competitive, produce almost always near expiration, eggs usually broken, out-of-stock common even though website showed available, wait times for customer service outrageous, no callbacks ever rec'd., website became a horror to use & when reported always the same response-no problems on our end. About the only positive was drivers were consistently pleasant & respectful. Peapod dropped the midwest region with no notice to customers. I placed an order mid-February, order was confirmed & debit charge showed pending as usual. My order never showed up, was rescheduled for following day, never showed up & I never heard another word from Peapod. I found out about discontinuation of service on local news. Peapod senior management should be ashamed on how whole thing was handled. I would never recommend Peapod to anyone in the US.

My online order was $130 and the store over charged me $152. Sorry But $22 is a big difference
Call the store and assistant manager John McLean had a bad attitude and addressed me by yelling at me instead of explaining why I was over charged. I called Corporate and they are as useless as the assistant manager. I WILL NEVER SHOP HERE AGAIN. YOU STOLE MY MONEY BUT THIS IS THE LAST TIME. ALSO REPORTING PEAPOD TO THE BBB. SADLY DISAPPOINTED

I'm 71 and compromised so I can't go out so I placed an order (my 1st time) on 3/18/20 and had a delivery slot that was on 3/31/20. I compiled a cart that was $120 and increasing every time I added items to the list. The last update email I received was on 3/23/20 even though I continued to add items after that date. I checked my cart constantly on 3/31 to see if any items were dropped. There were only 5 items listed as out of stock which I thought wasn't bad. However, when I received my delivery, there were only 4 items: bananas, 1 onion, 2 tomatoes and sweet potatoes. My credit card was billed $18.76. I tried calling Customer Service and held on 1 1/2 hrs. No one answered. I don't believe they have anyone answering phones, just a phony recording saying that wait times are longer than usual and your wait is 72 mins. Don't waste your time and money using this phony service... it stinks! They are totally taking advantage of people in this difficult time. Sorry, can't get the photo to fit the required dimensions.

This service is horrible! I got notified of out of stock when I could not change anything, the delivery person never texted or emailed as requested and all my stuff was left sitting there! Eggs cracked and spilled out of the bag. To top it all off I was CHARGED FOR ITEMS I NEVER RECEIVED AND CANNOT GET MY MONEY BACK. This delivery service is not worth a dime. Please NEVER use this service.

We placed an order for hand sanitizer and disinfecting wipes 2 weeks ago, and had to add items to make up the $60 minimum for delivery. I checked in every day to see if the items in my cart were still in stock, and my order was complete up to the cutoff for any shopping cart changes last night. After waiting a long 2 weeks for these items, my order finally showed up today with NONE of the items I really needed! All I got were a few bags of frozen corn and I was still charged the $10 delivery fee!

It is frustrating to wait for 2 weeks only to get none of what I really needed. To make matters worse, these items that are "out of stock" are still showing up as being available on the Peapod website for new orders! Also, I can't get through to customer service because the line is too busy (they won't even let me hold on the line...) and there's no email contact. The level of dishonesty and lack of transparency is really appalling. They may have seen better days, but they are really treating their customers VERY badly during these difficult times. STAY AWAY!

I had my first experience with Peapod at Giant grocery store & it will be my last this past Saturday. After I picked up my purchase I had a 2nd charge, I called Saturday, Sunday & finally reached them Monday after a 40 minute wait. They told me they put a hold & it would be released Tuesday morning. It's Tuesday & I now have a 3rd charge. One day before Christmas & they're cleaning out my account. DO NOT USE THIS SERVICE. I'll be contacting my bank as soon as they open to report fraud.

Stop & Shop has taken total control of Peapod and it is a vast improvement.

They have gone above and beyond during this pandemic.

It is a genuine pleasure using this service, especially now.

First the good news, you will receive a portion of your order.
Now the bad news, no accurate list of what you did receive. No itemized bill. No idea if they overcharged, undercharged. Maybe they charged me for the paper towels I never received and sold them to someone else. I pick an item "in stock" 10 minutes before the deadline and don't receive it. The software chooses your alternative selection so you have to open each item and check because their alternate items are not good. You have to either refuse any alternates or pick theirs. Items are packed horribly. I was upset one delivery because half the eggs were crushed. I regretted being upset because the next delivery I received no eggs. There is no one to complain to. You are on hold forever to eventually talk to a surely person who couldn't care less. You would think a service whose sole job is to deliver groceries could do a better job. Go somewhere else. I think that Instacart is great! On Instacart the shopper picked the wrong item, I pressed a button and literally 30 seconds later I was refunded the money.

I placed my 1st order using a $25 off $75 purchase yesterday, sat. 6/22/2019. My order confirmation email receipt had a total of $48.89

OK so I pick up my purchase and 3 items were removed, just not at all listed. Not on the substitution list nor the out of stock. Completely removed, Giant says they received the order as is although my email order confirmation lists those 3 items which totaled $6.50.

It is ever so convenient that the $6.50 brought my order total to $70.40 therefore making the $25.00 off coupon no longer applicable.

Fast forward, after holding for CS for half an hour I put in my number to get a call back - NOTHING. I called back on Sunday only to experience a "higher than normal wait time" of 60+ minutes, entered my number and again no call back. Sent, two emails, as of today did not receive a response.

I called again today and finally spoke with someone who said there was nothing that could be done, I asked to speak to a manager, another woman picked up & said the same, nothing could be done then offered to transfer me to a manager. I said I had already asked to speak to a manager and was told that you were one, I shouldn't be surprised but she hung up on me.

Decent food. Never on time. Eggs always broken. Decent food. Never on time. Eggs always broken. Decent food. Never on time. Eggs always broken. Decent food. Never on time. Eggs always broken.

Their product offerings were always limited but it has become a complete joke. Do not waste your money on this service. Half the things you want or need won't be listed to buy.

I tried to put an order with peapod bye using my snap card and I had enough money on my snap card but they also put a $20 hold on my checking account which I didn't have and they cancelled my order, WTF the reason am on snap is because am poor and don't have any money

So my first order at peapod and my last. I placed my order online and had an authorized hold for $11 more than my total. My delivery was supposed to be on Friday (3 weeks after I placed the order). So I decided to add items to my cart for maybe the next shopping trip but I never hit purchase or update cart. Delivery day came and some of the items I added after I placed my order was delivered. I called them and got a rude representative that said well you should've never added anything to the cart. I ask to speak to a manager but was told a manager was going to call me back. After about 5 weeks of callings and complaining that I had items that was not purchased but just placed in the cart, a manager called back. I made more than 10 attempts to get to a manager. The manager was absolutely no help. He basically said being COVD- 19 there is nothing we can do for you. You either pay for the items or go to collections. No returns. SO WARNING: If you add the items to the cart, you automatically purchase them. This is not stated in any of the agreements. Also the items are nonrefundable even if they are not what you want. You will have a hard time getting customer service. They will try to avoid giving the manager the phone Even if you ask 5 times to speak to one. Some are extremely rude and talk over you. Others just don't want to give the phone to the manager. This is not a place of business to shop at online. Avoid if you can.

TL; DR Mold in produce, 1.5 hour in the parking garage waiting. Never again.

I understand these aren't normal so I didn't mind when they called me to change the pick up time to 2 hrs later. I arrived and called the number on the parking area. They told me my order will be there in shortly (no one asked parking space number so first bad sign). I waited about 15 minutes and called again. Someone answered and hanged up on me. Called again. They said the order was almost ready. After about 15 more minutes, I called again. Whoever answered said they'll transfer me. Nothing. I decided to go to the store and they said they were working on my order. Back in the car decided to watch tv. One entire episode later - nothing. By now I had been there for more than 1.5hrs. Someone was on the parking area getting names and got mine. I decided to go to the store to check again. Finally got my stuff. I got home to mold in my produce and the cans had dents. Some people don't mind the dents in the cans but no one will buy produce with mold.

RECEIVE 1/2 OF MY ORDER THET BILLED ME FOR THE WHOLE AMOUNT DUE. I CALLED THEM TO GET MY OTHER ITEMS MISSING THEY REDELIVERED. THEN BILLED ME AGAIN FOR THOSE SAME MISSING ITEMS. HOW DARE THEY JUST TAKE MY MONEY FROM ACCOUNT WITHOUT MY AUTHORIZATION OR NOTIFICATION. NO COMMUNICATION. NO EXPLANATION AT ALL. NOTIFY MY BANK AS FRAUD ACTIVITY. THEY RETRIEVED THE MONEY BACK I TRIED CALLING PEAPOD NO ONE ANSWERS ON HOLD FOR LONG PERIODS OF TIME. NO RETURN PHONE CALL LEFT MESSAGE WITH GIANT PEAPOD RCEIVABLES, NO COURTESY TO CALL ME BACK. TERRIBLE SERVICE. THEY STILL COULD NOT EXPLAIN WHY THEY TOOK FUNDS WHEN I FINALLY TALK TO SOME. DID NOT APOLOGIZE. DISAPOINTED WITH THEIR SERVICE. I AM ALONG TIME VALUE CUSTOMER. SHAME ON THEM.

To whom it may concern,

On 7/13 my mother-in-law was to have received a dozen roses for her 90th Birthday along with the goodies I usually send her through Peapod. She did not get them. On 8/14, I spent hours on hold with multiple phone calls trying to get her the flowers to her on her birthday! IT WAS HER 90TH BIRTHDAY! I was assured that it was "impossible" to deliver them on Friday but that she would get them on Saturday. SHE NEVER GOT THE ROSES! I can't describe how angry and disappointed I am in your company. I am about to write a seething review and post it on every website I can. I have been a long time customer, as originally a CT native, Arizona transplant, I have always used you to take care of my mother in law. You have lost my business. I don't even want the measly 10 dollar discount your employee just gave me off the order. I expect a written apology to be mailed to my mother in law at the address on my account. You only turn 90 once and not only did you guys mess up her gift, you messed up the opportunity to make it right.

Even if specified in delivery hints. Driver delivers wherever the hell he feels like it and I had to call my bank. Awful experience.