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Pelican Parts Reviews Summary
Pelican Parts has a rating of 3.6 stars from 82 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Pelican Parts most frequently mention and customer service. Pelican Parts ranks 50th among Auto Parts sites.
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This store has a fantastic range of parts and brilliant customer service. I have sourced parts from them multiple times and will continue to do so.
Always able to find what I need at Pelican and really appreciate the fantastic customer service, fast shipping, their blogs and having the parts I need for my old 911 Porsche's.
Just wanted to thank you for the great service in supplying the throttle body to my overseas location this week. It arrived within about 36 hours of ordering it! I suspect the time zone difference worked in our favour but I was impressed nonetheless in how quickly you processed the order and shipped the item. Thank you also for the voucher and PelicanParts sticker - nice touch!
Thanks again legends, I'll be back!
I buy a lot of products from a lot of different online websites as I'm sure we all do. When i purchase from Pelican Parts I never worry if it's going to arrive on time or if it's the right part. Worry free and great info on the parts on your site. Always a please to deal with.
Comments = 10/10. Always able to find what I need, prompt order filling and quick delivery. Appreciate the site's ability to confirm that the part fits my vehicle.
They sent the wrong part and wouldn't refund my money because they could only refund it to the card that I used to purchase the part. But I lost that card, and canceled it, after paying for the part. Giving them the replacement card number wouldn't do. A curious business model.
I have been buying parts from Pelican Parts for decades. Always a pleasure and good service. Keep up and improving the service.
Pelican Parts was amazing. I had blown my head gasket in my 1989 Mercedes. The car is over 30 years old and I was not only able to get the parts needed, the ordering was easy and the service fast. I am totally 100% a big fam of Pelican parts.
My car is a Mini Cooper S R53.
I live in Japan, and if I can get the parts domestically, I don't have a problem, but if not, I often use Pelican Parts.
Pelican parts have a wide variety of products, and you can choose from genuine parts and aftermarket parts.
Shipping is fast, and it's a great help when I'm in trouble.
Also, the Pelican Parts website and YouTube explain how to replace parts, and I enjoy using them as a reference while maintaining my own car.
From my experience, I can recommend Pelican Parts.
Always friendly, and the expert advice is top notch! Great at recommending alternatives for older cars where parts might not be available! Thank you so much!
The Sales Engineers and Customer Service/Help Desk folks at Pelican Parts are great! Easy to work with, technically astute and completely up-front about their products and policies. They handled parts exchanges, shipping updates and advice on using the tools they sell, from the mundane (Brake Fluid management when bleeding the brakes on my Syncro Vanagon without a Helper to pump the brake pedal) to the esoteric (Proper sizing and bend radius on offset wrenches for ignition and fuel injection component replacement). These folks know their stuff!
The website said free shipping, and when I went to check out, the cart added 16.99 shipping. I called and they said I did not order enough. And if I did not like it to buy somewhere else! So I did. I feel like they tried to cheat me and really dont care... BAD customer service...
Hey Ron,
Thanks for stopping by to leave a review. My apologies for the confusion on our free shipping policy. We try and message our $99 free economy shipping program as clearly as possible. Currently we display it on the header of our website, catalog pages, and in every product detail page. You can also find more information about the program https://www.pelicanparts.com/support/pelican_parts_shipping_FAQ.htm under our “account info” tab.
The cost of shipping continues to rise year after year. We have tried to produce a program that is advantageous to the largest group of enthusiasts that visit our site. It sounds like for your review the items placed in your care are bellow the $99 minimum. That is why shipping was added at check out.
I would like to look at your order and see if there is anything I can do to help. If you are open to giving us an opportunity to earn your business, please reach out to me directly. My email information is listed below. I can personally assist you and see if there are any additional ways we can help.
Take Care,
Michael Morita | Vice President of eCommerce
Pelican Parts LLC.
1600 240th Street | Harbor City, CA 90710 | USA
Office: 310-626-8765 x320 | Fax: 310-626-8764
Email: mmorita@pelicanparts.com
Good product selection, competetive prices, fast shipping but most importantly superb team members - pure professionalizm
I have been a user of Pelican parts for my two early european cars for some time now. Over the years I have always experienced prompt and efficient service. This has covered tech queries, advice regarding left and right hand drive anomalies, and even using their tech knowledge pool for help on doing things. I am not one to right reviews but given the service has always matched what they said they would do 'on the box' I thought I would put my views into print. This has not always been my experience with online suppliers. I will be using Pelican for the forseeable future.
Excellent service. There's never a problem & the deliveries turn up on time, even from the other side of the pond! Always use them now.
They have delivered all parts in a timely fashion. I would recommend this website to all my friends and family. I now want to order parts for my 2003 Toyota and expect the same great results from my past orders.
I have purchased parts from Pelican for my 2002 Porsche 911 Turbo for years. Pelican is the the best!
Fantastic company and prices that no other companies can beat it, I've order original Mercedes-Benz filter and paid $16 when same exact filter sells on EBay in Italy and Germany for $500, thank you Pelican Parts.
Excellent service! Had a very hard time finding the correct part on my own so Sales helped me choose the correct part. Delivery was fast! Price was more than fair for Genuine Parts and I'm very glad I called Pelican!
I tried to take pictures of the installed part and the invoice- but there was a lame error about file size being over 5.
Engine light comes on and read what is wrong. One #2 oxygen sensor bad. Replaced #1+#2=both of them The parts are tons better than last car owner used. A+
From the business
Pelican Parts is THE destination for automotive enthusiasts seeking an engaging experience to fulfill their automotive pursuits. As the leading source of car parts for the European automobile industry, including Porsche, BMW, Mercedes Benz, Volkswagen, Audi, Saab, Volvo and Mini, we are committed to providing our customers with everything they need for their car project, including parts, accessories, technical resources and community.
• We offer the most extensive and competitively priced selection of Genuine, OEM and aftermarket parts in the industry with over a million part numbers to help with maintenance, upgrades and hard-to-find parts.
• We provide a comprehensive selection of accessories including specialty gifts like keychains, posters and other fun stuff, car care, interior/exterior style finishes, garage gadgets, and thousands of tools.
• We produce and manage thousands of “how to” tech articles to help the DIY (do-it-yourself) enthusiast with thei...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
UPDATE: 2/12/24
Kevin,
I haven't heard back from you. I'm still here if you need anything.
ORIGINAL REVIEW: 2/8/24
Hey Kevin,
Thanks for stopping by to leave a review. I could not look up your order based on the name of the review. My apologies for the confusion on your order. Unfortunately, we are only able to refund the credit card used during the purchase of the order. If you cancel the card used on your original transaction, the card issuer is still under obligation to return your refund to you. In many cases I have seen the card issuer provide a check for the refunded amount if the account had been closed.
Would you mind providing me with your order information or the email address used to place the order? I would like to see what I can do to assist.
Take Care,
Michael Morita | Vice President of eCommerce
Pelican Parts LLC.
1600 240th Street | Harbor City, CA 90710 | USA
Office: 310-626-8765 x320 | Fax: 310-626-8764
Email: mmorita@pelicanparts.com