I ordered engine parts for BMW engine. Pelican sent me an invoice and billed me for the parts. The next day they sent an email saying the part was discontinued. This has caused great turmoil with my engine builder as other parts from another supplier were ordered at the same time.
I checked Pelican's website and they have already removed the parts I ordered from their advertising. Too bad for me a day late.
Pelican deserves lower than 1 star for not having their inventory current and purged of long-ago discontinued parts.
I give Pelican two bags. (for those who understand what scores below zero)
Ordered parts and paid for priority shipping so I can receive the second day, oh well they decided to cancel the order after payment. Why! Because they can only ship the to the address on the bank card. I never heard of that in my life. So my promise date was compromised. I purchased the parts from the dealer at a much cheaper price. And less aggravation.
Hey Dean,
Thanks for taking the time to leave a review. I am sorry we did not live up to expectation on your most recent order with us.
Cyber fraud is increasing on the rise. Fraudsters get more and more creative in ways to commit credit card fraud. At Pelican we are aware of this and take every precaution to keep our customers safe.
We currently take into consideration several points of information to verify the security of a transaction. If we are able to verify enough information we can ship to any address a customer requests. On occasion our customer protection team has an order that for several reasons they cannot be validated back to the credit card holder. Cases like this are extremely rare as 99.71% of all of our orders are processed without any issue. That includes orders not shipping to the billing address. If for some reason information cannot tie back to a card holder our team may ask if you would like to ship to your billing address or other additional information to help verify an identity. This helps us to protect card holders and ensure that it is a legitimate transaction. This is for our customers protection in the event that a credit card may have been compromised. I can fully understand how this can be frustrating. Unfortunately, in these times we must take every precaution to ensure transactions are safe. I hope this explains a bit on why our team asked if we could ship to your billing address. My apologies again.
I am glad you have been able to source your parts and get your car back on the road. If you are willing to give us another opportunity to earn your business please reach out. I would be more than happy to assist you personally and make sure all goes smoothly. I hope other than this experience your Friday is going well. I wish you and your family a great weekend.
Take Care,
Michael Morita | Vice President of eCommerce
Pelican Parts LLC.
1600 240th Street | Harbor City, CA 90710 | USA
Office: 310-626-8765 x320 | Fax: 310-626-8764
Email: mmorita@pelicanparts.com
This store has a fantastic range of parts and brilliant customer service. I have sourced parts from them multiple times and will continue to do so.
Always able to find what I need at Pelican and really appreciate the fantastic customer service, fast shipping, their blogs and having the parts I need for my old 911 Porsche's.
They sent me the wrong part that did not fit but they do not care because they still made money. In order to receive free shipping i ordered things that i did not need, and o have to pay for that, scam scam scam
UPDATE 10/3/22
Warren I haven't heard back from you but wanted to let you know I"m still here if you need anything.
MM
Original Reply 9/27/22
Hey Warren,
Thanks for stopping by to leave a review. I’m sorry about the part not fitting your application. We certainly would like to figure out what went wrong here. We do offer free shipping on all orders over $99.00. If you don’t need enough parts to get to the free shipping threshold, we do offer several very reasonably priced paid shipping options.
If you don’t mind please send me an email when you have a moment. I will work with you and see what we can do to assist.
Take Care,
Michael Morita | Vice President of eCommerce
Pelican Parts LLC.
1600 240th Street | Harbor City, CA 90710 | USA
Office: 310-626-8765 x320 | Fax: 310-626-8764
Email: mmorita@pelicanparts.com
Pelican Parts is my parts supplier for my Mercedes Benz and my Porsche. When you speak to one of their representatives you are speaking to a parts expert. They are very skilled and knowledgeable. Intelligent and friendly - always helpful.
I go on line and the website goes down, it happens. I call and get "Bob" after a short wait. He starts researching what I need and he goes down... it happens. I tell him it's less than urgent and I'll call back. He ask if I'm a customer (I'm expecting an order tomorrow from them) and then says hey don't call us back let me call you! WOW - that's great service!
Tim from Maine
In regards to Pelican Auto Parts (pelicanparts.com) I have been using them for the past 8 years without any problems. While in Alabama we had the first Mini Cooper there. I would try scheduling work and the first question would be "what's a Mini"? Thanks to Pelican Parts and their videos I was able to do most of the work myself. When we had the Transmission rebuilt and it failed after 3 months, the mechanic refused to honor his own warranty, I bought a "Re manufactured" transmission from Pelican Parts, this was 5 years ago and the Tranny is still working as good as new. Without Pelican Parts I would be up the creek, without the proverbial paddle! Thanks for your help!
If you are looking for a Porsche parts this is the place to get it and it will be the wright part the first time. I have used them for a long time for parts and have never had a problem, The staff will work with you on your project what ever it may be and help you find the parts that you need.
I always always recommend Pelican Parts on when I talk to people on Facebook, Twitter or Reddit. Been a customer for years and not once has there been an error with order or the wrong parts. Once I ordered stuff and one of the reps called ME to verify it was the right parts. A friend needed help with his Mazda and we ordered parts from the largest auto parts online vendor. Not a single part in the order was right. Not one part. I only order from Pelican.
Overview
Pelican Parts has a rating of 4.1 stars from 80 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Pelican Parts most frequently mention and customer service. Pelican Parts ranks 37th among Auto Parts sites.
• We offer the most extensive and competitively priced selection of Genuine, OEM and aftermarket parts in the industry with over a million part numbers to help with maintenance, upgrades and hard-to-find parts.
• We provide a comprehensive selection of accessories including specialty gifts like keychains, posters and other fun stuff, car care, interior/exterior style finishes, garage gadgets, and thousands of tools.
• We produce and manage thousands of “how to” tech articles to help the DIY (do-it-yourself) enthusiast with their car projects. Our founder is a well-known published author of several car DIY books.
• Our sponsored community is one of the largest 500 communities in the world with tens of thousands of car enthusiasts visiting daily to help one another out, post their own cool projects, stories and classifieds.
We at Pelican believe the automobile provides wonderful opportunities to exercise our independence and spirit, to channel our creative expression working with our hands and minds together, even in this increasingly technological world. Everything we do is designed to give the car enthusiast an empowering and fulfilling experience to pursue their (and our) love of cars.
Specialties:
Engaging and empowering the community in the fulfillment of their automotive pursuits! We have committed to our customers to provide a platform that contains every technical resource, countless amounts of parts and accessories, and a community to socialize about our passion and yours.
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- Harbor City, CA
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SSM,
I would like to apologize that we did not live up to expectation on your last order. I wanted to see if you have sorted everything out or if I could be of assistance. I also wanted to provide you with a bit of color on what transpired on your last order.
We list many parts in our catalog that are special-order from Porsche BMW, Mercedes. About 95% of the time these parts are readily available to ship within a few days. Sometimes they take longer, and sometimes they are only available from Germany. In your case it the products where “no longer available” by the OEM manufacturers. We do mark these parts NLA in our catalog with the latest updated information we can get from the manufacturers. Occasionally this information is unreliable and spotty. That makes us look bad. Unfortunately, the only solution to the problem is to not carry or list all of the parts.
We have made a business decision to continue to list and attempt to acquire these parts for our customers. Most all of our competitors have elected not to offer this service. There are rare occasions when we go to place the order we are told by the manufacturer that a part has now been made NLA (no longer available). This happens less than 1% of the time with these parts. We do attempt to message this information to our customers. When any of these parts are added to the shipping cart, we display the following message:
NOTE: In some cases, a Genuine Porsche/BMW/Mercedes part must be imported from German warehouses -- which requires longer shipping times and an additional "Germany shipping" surcharge. If this is the case, we will contact you prior to processing and shipping your order. Occasionally, a part is out of stock worldwide or no longer available. In either case, we will let you know.
I hope this helps to clarify the situation a bit. If we can still assist please feel free to contact me directly. All of my contact information is listed below.
Michael Morita | Vice President of eCommerce
Pelican Parts Inc.
1600 240th Street | Harbor City, CA 90710 | USA
Office: 310-626-8765 x320 | Fax: 310-626-8764
Email: mmorita@pelicanparts.com