Pelican Parts

Very easy site to navigate and to utilize... I found them and me and my two somewhat 'mature' cars - a 2003 Jetta TDI wagon and a 1973 Volvo 1800 ES - could not be more thrilled!

Their system makes it easy to get to the items that can work for my wheels, and lets me sort through them quickly... instead of searching the web and ending up at dead-ends for places that have essentially one part that fits either of my cars...

Thank you, Pelican Parts...

Glen

And as Arnold said in The Terminator, "I'll be back."!

I was having trouble finding a replacement turbo for my MK5 GTI. I found pelican parts on the third page of my search. All of the East Coast supplier we're out of stock, and I would have to wait three months for a drop shipment from Borg Warner. Pelican had my turbo in stock. My sales rep Gene worked with me to verify that the turbo was correct for my car. He was very patient and helpful and made sure I got what I needed. He also pointed out all the tech articles for working on my MK5. I received my delivery in four days which is way better than the two weeks it takes from the East Coast. I have since placed multiple orders for hoses and brake parts and I received the same great quality, service and fast shipping. Pelican is now my first stop for GTI parts I wholeheartedly recommend pelican parts for your European vehicles.

I have a 1997 993. I do much of the maintenance work myself. I recently needed the screw that secures the left rear taillight and was able to find it at Pelican. It's excellent that I can get not only "major/expensive" parts but also little OEM items like that screw. Pretty much everything that I have ever needed for maintaining my '97 993, I have been able to find at Pelican. I highly recommend them.

1st of all, I'd like to thank this company & ALL of it's staff for being there to help me out when I needed them! I'd like to thank Kenny & most of all Glenn for just being there! I've talked to both of these guys at length( Especially Glenn) & what a great resource for all of MY automotive needs. I would encourage everyone, & I mean everyone to at least try calling these gentlemen & see if you get the same results that have & will continue to get going forward. Has it been perfect? Mostly, yes... there have been some minor things, but again, I just called Glenn up & got it figured out. Don't be all pissed off if it doesn't go your way all the time & write a bad review about them online that you cannot be accountable for! Call & talked to these people & let them help you!

I order six items on Oct. 6,2020 and, while the shipment arrived on time, there were two problems.
1. My order for CHF 11S synthetic oil was not included, even though it said it was on the invoice.
2. I ordered 4 hose clamps 40-60 mm, what was shipped were 4 42-48 mm hose clamps.
I had to use my old clamps, and wanted to return the ordered clamps of the wrong size.
I called the toll-free number on thr bill of sale to complain, they said all well be taken care of.
Nothing happened,
I then emailed my complaint, and still nothing happened.
Then I got on this website and found The Vice President of eCommerce for Palican Parts LLC.
Michael Morita. I emailed my complaint to Michael. Now I got their attention.
I received an email from Michael saying Stacy Williams, the Consumer Service Supervisor, will take care of my complaint. She emailed me saying my CHF 11S fluid will be shipped and to keep the hose clamps.
I did receive my fluid promply.
Thank you Michael for your handling of this situation.
Ruben

My package has been stuck at customs because these "geniuses" wrote a different amount in declared value for customs from what I paid so when I sent the invoice to DHL because they asked for it it didn't coincide with what was declared. They wrote down a higher amount which means I will pay higher import fees! The only option for customs is to send them an invoice that has the same amount as the one declared. When I talked on the phone with Pelican Parts they just acted like nothing. Not even a sorry for the inconvenience! Word of advice if you care about customer satisfaction: in declared value for customs write down the amount that was paid including whatever discount that was given for whatever reason and don't include shipping and handling in the declared amount. If you don't do this you're making your client pay more! Import fees for Mexico are very high so thank you for screwing me and not caring about it.