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  • Perfect Watches CN

Perfect Watches CN

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Overview

Perfect Watches CN has a rating of 2.0 stars from 231 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Perfect Watches CN most frequently mention customer service, credit card, and western union problems. Perfect Watches CN ranks 234th among Watch sites.

  • Service
    19
  • Value
    19
  • Shipping
    18
  • Returns
    8
  • Quality
    18
4
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How would you rate Perfect Watches CN?
Top Positive Review

“Great deals@perfectwatches”

Paul Z.
5/15/15

Hi guys let me tell you this is not a 5 stars website but I give them 4 because I decided to order from them 2 watches. First of all was very easy job look on site, choose the items, and purchase. Pay... send them an email because I was a little bit concern about my payment the answer was very prompt, wait 10 days and after that my watches arrives. Now, the quality is good everything works and looks ok not Perfect but reasonable one was $175 and the another one $199 but I paid only $298 so this is what I like about them. They have always discounts and great deals. Thanks Paul

Top Critical Review

“Shoddy products”

will m.
10/16/20

While the watches look good, they are poorly made. I have had several issues with this company. I recently ordered a "rolex". It came a month later as expected and immediately the crystal fell off the watch face. I emailed them over and over and finally got them to agree to send a new replacement. When it arrived, which took 9 weeks, it would not keep time and the second hand seems to keep getting stuck on the 2. I have emailed again 6 times thus far and they have now said I am out of warranty and to take it to a watch repair shop, lol. This is the 6th watch I have bought from them (they usually last about a year) and unfortunately it will be my last. The "junk" isn't worth the look anymore.

Reviews (231)

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customer service (37) credit card (20)
Thumbnail of user roberth368
Florida
1 review
0 helpful votes
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June 9th, 2017

In 2016 I bought 3 watches from PW. They came fast and the company even replaced a watch bracelet I damaged for free. One immediately answered phone call and the replacement arrived in less than 1 week. Did this company suck before and do a turnaround? I have nothing but praise for my entire experience.

Thumbnail of user ronnya5
California
2 reviews
8 helpful votes
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April 29th, 2015

Not only did I receive a defective Rolex, I was promised that I would receive a $200 Credit from them if I cleared up a billing error. I did what they requested and they have been giving me the run around for 4 months now, not following through on their offer, nor attending to the defective Rolex I received in the first place.

These guys are a total scam. Save your money.

Thumbnail of user kevinp109
California
1 review
0 helpful votes
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February 14th, 2017

Very pleased with the service and quality. Have bought several, very good quality and arrived timely from China (get the EMS tracking #), about ten days. If any complaint it would be watches with leather band. They could improve quality of this.

Thumbnail of user jamesm594
California
1 review
3 helpful votes
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February 22nd, 2017

I ordered the Rolex Air King... it is absolutely perfect in every way! The service was fantastic and the shipping was pretty fast (21 days total) overall I have had a great experience with perfect watches! Thank you!

Thumbnail of user tedf21
New York
1 review
12 helpful votes
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February 21st, 2016

Bought a Japanese movement Rolex. After clearing transaction via phone call and calling my bank to release transaction, got watch in about 5 days. The clasp was a little loose, so they sent out warranty replacement without any problem. Perfectwatches.cn was a pleasure to do business with. The watch I received matched exactly the pictures. No significant flaws, I am happy, in fact I ordered a second watch last week. Please read carefully, it says Swiss collection, not Swiss made. The only thing they claim to be Swiss is the movement, beyond that, you are paying for a higher attention to detail and working chronographs. My current replica keeps better time then my real Raymond Weil automatic.

Thumbnail of user katieb22
GB
1 review
10 helpful votes
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November 6th, 2014

We order watches from here at least twice a year (birthdays / Christmas etc) and never had a problem with it. We've got loads. We ordered two last night aswell. They've always arrived within 2-3 weeks which is what we expect and the watches themselves are AMAZING replicas - even the jewellers we take them to to get links taken off said he's never seen copies as good! I'm really surprised to see so many negative reviews from other customers to be honest. It's a great site with brilliant customer service, couldn't fault it :)

Thumbnail of user ireng
Norway
1 review
4 helpful votes
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August 14th, 2017

I too have been ripped off by these idiots... Bought a great watch from them a couple of years ago, so thought this was safe. Obviously it wasn't... I will happily join a common demand to get my money back, if that is even slightly possible...

Thumbnail of user alanw68
GB
1 review
0 helpful votes
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December 16th, 2016

Replica Bulgari B-Zero 1: clasp of bracelet failed after 7 months (poor design and vastly inferior to that on the genuine article). Perfect Watches refused to help: 'suggest you take it to a local watch repairer' was all they could offer. Guess what: no watchmaker would touch a replica watch because there is no spares availability whatsoever. My advice: buy the genuine article. Even second hand is still an infinitely better buy than a rip-off replica.

Thumbnail of user krithm
Australia
1 review
1 helpful vote
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June 2nd, 2017

A warning, never deal with Perfect Watches. I ordered a Rolex watch in December but when it arrived it did not work so I returned at my expense They sent another which had the same problem. After many emaile they offered a credit for postage costs against any future orders. You can buy from others for similar goods which are possibly from the same manufacturer at much lower prices.

Tip for consumers:
Do not buy from Perfect Watches. There are others which are cheaper and give better service.

Service
Value
Quality
Thumbnail of user frankf78
Florida
1 review
3 helpful votes
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May 23rd, 2017

Never got the watch depite receiving two delivery confirmations. The item was still in China! Oh, also I did not get my refund either. I have tried to talked and chat with them but nothing happened. I have notified my credit card company, lets see what happens. In my opinion, this is a pure scam.

Thumbnail of user mr698
California
1 review
9 helpful votes
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August 4th, 2016

I bought Rolex submariner "swiss Movement" It stopped working after 7 months. You would think this might be an unusual event and the vender would be willing to replace such a defective product. It did cost $700.00 They offered a $50 store credit to by more inferior product from them. I now have 7 month old rolex replica paper weight. Don't waste your time or money. Don't be fooled by the 800 number. This is not a legitimate business.

Thumbnail of user petee7
GB
1 review
13 helpful votes
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January 8th, 2016

Lets face it, the site looks great and so do the watches on the site. Paid buy visa for a Rolex Submariner,. Had an email through to confirm the details. Then before i had a call from a foreign sounding guy [ not Chinese] in States *******820, to confirm debit on my visa was going to be actioned - i had read through these reviews on Sitejabber. I told him to hold this transaction and contacted my card provider to cancel my credit card. Just wasn't worth taking the chance but their web site looked genuine with user experiences pretty positive, lots of genuine looking pictures, positive reviews...! Sometimes i'll take a chance- but too many negative experiences here V 234 mostly positive reviews on their site.

Thumbnail of user jimm1431
Arizona
1 review
1 helpful vote
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June 21st, 2017

Do NOT deal with this business. They will take your money and run. I ordered a few watches on April 15th, and the package was seized in San Francisco by customs. They initially accused me of receiving the package and claiming I never received it! I had to prove to them I didn't receive it by involving USPS. Then they finally said that they got a notification from Customs that they are receiving the package back. Now they are refusing to give me back my money that I paid via bank transfer in order to get a discount. Every customer service rep I speak to says "wait until Monday for an email, etc etc". They avoid you. Again, if you don't want to throw your money and time away, do NOT deal with this scam of a business.

Thumbnail of user rayr28
New Mexico
1 review
6 helpful votes
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July 6th, 2015

My wife and placed an $870.00 order on-line and the next thing you know I have a fraudulent charge for $902.00 on the same card from a hardware store less than 30 minutes later. Perfectwatches sends me an email stating the card was declined so either they can't figure how to charge a visa card OR its a total scam.
Wells Fargo canceled the card and I have the new one in front of me now. I was going to attempt the order again until I found this site and read the reviews.
Bottom Line:
Keep on looking and don't order for this place unless you want to throw your money away and end up having your personal data sold on-line!

Thumbnail of user brianf113
Nevada
1 review
2 helpful votes
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March 9th, 2017

Got duped in to signing up for their website. Thank God that's all I did. Now I'm getting nothing but endless emails about them wanting to sell me worthless pieces of crap. Been trying to unsubscribe from their stupid emails and webpage won't let me do it. I emailed the company explaining the whole ordeal in detail what is happening and one of their stupid techs tells me exactly to do what was not working in the first place! I tried calling customer service and what a major joke that is. Nobody answers calls and automated voice constantly kept on telling me I was next in line for someone to answer. The automated voice then tells you to leave a message. Not wasting anymore time with this joke of a company! Please don't waste yours.

Thumbnail of user marky30
Connecticut
1 review
3 helpful votes
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June 4th, 2017

For a long time I have been contemplating purchasing some watches from them. But I was always very hesitant. I wish I listened to my hesitation. Just take a look at the reviews below, YES they actually take your money and run. What's unique about this scam, is the fact that they incentivize you to pay via bank account for a significant discount that you don't want to turn down. After that transaction, you never hear from them again. What's even worse, now that they know your number, they don't pick up for you anymore. So that stellar customer service you used to prior to purchase suddenly disappears. I'm jealous of the people below me who claimed actually got a watch that didn't work. At least you got something, a lot of us got nothing. We will make their lives hell

Thumbnail of user juham
Pakistan
1 review
4 helpful votes
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June 21st, 2015

My experience with perfectwatches.cn was really bad and now I have decided not to try each and every site out there. I was attracted with their prices because prices were looking good but I was not sure about the quality. As they offer cheap prices, quality of their watches is also cheap. I spend $300 there and their sent watch was not even worth $20. It looks like a toy watch and I never wear that watch till now because that is not of any standard to be worn. I want to say don't go after their prices because they are selling toys out there. Increase your budget a bit and go with some good site or manufacturer who offer good quality watches.

Thumbnail of user tobiasm15
Pakistan
1 review
7 helpful votes
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April 21st, 2015

I'd say once again that internet is full of scams after trying perfectwatches.cn. I am not very fond of purchasing from unknown sites but I needed a good replica watch so after searching in Google I came to know about perfectwatches.cn. I trusted the google and placed and order. Can you believe me, it is 15 days now and I am still not having a positive response from these $#*! guys about the shipping info of my watch. They were good in communication until they grab my precious money. There were responding well so I thought they'd be good in other areas of their customer support. Now As they are non-responding, I am thinking about filing a dispute and claim my money back. I advice you guys to beware of then and stay away from these bull$#*!s.

Thumbnail of user johns712
John S. – Perfect Watches CN Rep

A 100% customer satisfaction is our goal and we take very good care of our customers so I am not sure how that could have happened Can you please give me more details (like the order number, email address or full name) so I can check what happened with your order? Again, we apologize for the inconvenience.

Thumbnail of user sams155
New Jersey
1 review
4 helpful votes
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September 3rd, 2014

Scam website. Stay away. They do not send out products, just try to collect your money. The customer service center really only answers your call before you make payments. If you do get through (using diff nums), they'll just keep sending you in circles about the order.

Service
Value
Shipping
Returns
Quality
Thumbnail of user karih7
Pakistan
1 review
9 helpful votes
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May 22nd, 2015

What would you do when you pay for the product on time and didn't receive on time. The watch was delivered after 35 days and its not replica. A simple wrist watch in a printed fascinating box spoiled my expectations. Please avoid such products and do not make any deals with them.

Thumbnail of user ashrafm6
Canada
1 review
9 helpful votes
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August 24th, 2016

Don't waste your money.
Just bought a briefing watch $300 that lasted 3 days and stopped working!
Brought it to a watch store and they said they have no idea why it stopped.
Garbage! Last time I buy from them.

Thumbnail of user davids508
New York
1 review
6 helpful votes
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April 27th, 2016

I purchased a "Rolex" submariner two years ago. The watch arrived within a week and looked great. There was a rough edge on the clasp and they sent me a new band. I got the Japanese movement and I wound it manually each day. Within the warranty period the movement stopped working and the replaced the entire watch under warranty export for shipping and I received the replacement within ten days. I purchased a winding machine for the new model and I never manually wind. Over a year and a half later the watch still looks and runs great. I believe the key is not messing with the movement by winding it manually. As long as I use the winder daily it keep perfect time. I'm sorry to see so many negative reviews but I believe my $250.00 was well spent. If it dies at this point I'll just order another.

Thumbnail of user edm422
Illinois
1 review
13 helpful votes
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October 6th, 2015

Their customer service and follow-up was as good as I've ever experienced, and I buy a lot of things on line. The watch looks fantastic and keeps perfect time, and it arrived exactly as the website said. Perfect watches has my full recommendation.

Thumbnail of user zacm1
Pakistan
1 review
6 helpful votes
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April 4th, 2015

I am obsessed with Rolex Watches and so passionate about having all variants of them. In real life it is not possible to have authentic ones. I don't believe the prices of replica rolex watches at perfectwatches.cn and the price are insanely low. I doubt in the quality of their watches but considering the price, I decided to give it a try. My fears were right and after charging money from my card, it is almost a month that I hear lame excuses from them. Even it is almost a month and I didn't get the tracking code of my watch. Now from last week, they stopped responding my emails. Their customer support is worst and I fear the quality of watch too(if it will ever reach to me).

Service
Value
Shipping
Thumbnail of user jeffreyc20
New Jersey
4 reviews
99 helpful votes
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October 20th, 2015

I noticed that almost every negative review about this site is FAKE! I have ordered from this company three times and have always been satisfied. Their customer service is awesome and their replicas are impeccable. I did buy one Japanese version and it was still "decent" quality. If you have questions, feel free to ask me, a REAL CUSTOMER! ;)

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John S.

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