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  • Perfect Watches CN

Perfect Watches CN

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Overview

Perfect Watches CN has a rating of 2.0 stars from 231 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Perfect Watches CN most frequently mention customer service, credit card, and western union problems. Perfect Watches CN ranks 234th among Watch sites.

  • Service
    19
  • Value
    19
  • Shipping
    18
  • Returns
    8
  • Quality
    18
4
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How would you rate Perfect Watches CN?
Top Positive Review

“Great deals@perfectwatches”

Paul Z.
5/15/15

Hi guys let me tell you this is not a 5 stars website but I give them 4 because I decided to order from them 2 watches. First of all was very easy job look on site, choose the items, and purchase. Pay... send them an email because I was a little bit concern about my payment the answer was very prompt, wait 10 days and after that my watches arrives. Now, the quality is good everything works and looks ok not Perfect but reasonable one was $175 and the another one $199 but I paid only $298 so this is what I like about them. They have always discounts and great deals. Thanks Paul

Top Critical Review

“Shoddy products”

will m.
10/16/20

While the watches look good, they are poorly made. I have had several issues with this company. I recently ordered a "rolex". It came a month later as expected and immediately the crystal fell off the watch face. I emailed them over and over and finally got them to agree to send a new replacement. When it arrived, which took 9 weeks, it would not keep time and the second hand seems to keep getting stuck on the 2. I have emailed again 6 times thus far and they have now said I am out of warranty and to take it to a watch repair shop, lol. This is the 6th watch I have bought from them (they usually last about a year) and unfortunately it will be my last. The "junk" isn't worth the look anymore.

Reviews (231)

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customer service (37) credit card (20)
Thumbnail of user georgek93
New York
1 review
3 helpful votes
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November 5th, 2016

I purchased 2 watches. A replica Breitling and a replica Omega. Both look fake and thinks like the numbers on the dial don't line up, the clasp is misaligned, the crystal doesn't fit the bezel, etc, etc. Both watches do not work to keep time. One stopped completely. To send back to them costs $62. At USPS via the least expensive way. The customer pays. Wait on the phone for customer service and after 10 minute waits you are instructed to leave a message. Typical Chinese bull $#*!. Stay far away from these jerks.

Thumbnail of user feliciae4
Texas
1 review
3 helpful votes
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January 23rd, 2017

Sent me the wrong watch and it was broken. Now have been waiting on replacement for 3 and a half weeks, was given a tracking number that can not be found by US Post Office which mean "Fake"! I wouldn't tell my Worst Enemy to shop with this company. My only recores is my credit card company. So make sure you use a credit card so you can get your money back or just don't be a "Sucker" like me!

Thumbnail of user susang176
New York
1 review
1 helpful vote
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August 8th, 2017

My boyfriend ordered a very nice Audemars Piaget watch from them and it came 2 weeks later, just as expected... All good.
ONE WEEK LATER, I ordered a Rolex from them and after 2 weeks I got an email saying "we have an unexpected delay in our shipping - shouldn't take more than 2 weeks." Every time I called they insisted "the next 1-2 weeks..." They lied and said they were re-doing their website. Now the website is gone and pursevalley.com (their affiliate) was bopped / shut down for selling counterfeit. Scam;{

Thumbnail of user mattt18
South Africa
1 review
16 helpful votes
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September 11th, 2014

Herewith a quick review of perfectwatches.cn:

I placed my first rep watch order through perfectwatches.cn thinking this was the best rep watch dealer to go with. I have received all 3 watches. I paid $ 330.00 for 2 watches (Zenith and Mont Blanc) and received a third one free (Omega Seamaster). I must say they are poorly made and rather cheap. That is the reason they are able to offer so many discounts, like 20% when paying them through Western Union, 10% when buying 2 or more, a free watch when spending $300 or more, etc.

On top of that they sent me the incorrect watch MB watch. They now expect me to ship the incorrect watch back at my own expense as well as pay for a restocking fee OR a 20% discount on my next purchase. I'm really not pleased.

Long story short: Do not buy from them, they are crooks. Sign up at www.repgeek.com and find some TD's (trusted dealers).

Thumbnail of user annh101
Australia
3 reviews
2 helpful votes
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July 9th, 2017

Firstly this company is the same as Purse Valley so beware. Company advertises as Express shipping to Australia which I assume is 7-10 days. It was 3 days after I ordered and received email/ and a call to confirm delivery address and was told it would be 2-3 days before it would be shipped from China. 7 days later I got an email to say it had just been shipped. (10 days already up). I tried to contact company (? Californian phone number). I was disconnected several times and so left my number, several times, as a message promises they WILL get back to you. They never responded. Long story! They offered me a refund as the watch was returned to them... undeliverable. I cancelled and tried ordering thru Perfect Watches>>> SAME COMPANY. Finally the watch did arrive after 3 weeks. Looks like they have a serious problem with what the customer writes as their address and where they try to send it. I will NEVER order from this company again.

Thumbnail of user mattr85
Massachusetts
1 review
8 helpful votes
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March 28th, 2016

I placed an order conferred my order for $245 when they sent me the confirmation e mail it was $270. When I asked to be called the Indian on the phone said they were in California and the caller ID was WA. He would not listen to what I had to say. Said there was no manager working. I started getting loud and poof there was a manager. He told me it was on there and I have a screen shot of it. They did not want to hear it. This manager also designed the website and made it very clear it has been up for a few weeks there in no chance there is an issue because he designed it himself. I told them to place the order and they said because of my tone I can not place the order unless I do a money gram I can not use a credit card. This is because with a credit card you can dispute the transaction. This company is a fraud. Try calling the number they gave me to the manager *******452.

Thumbnail of user karimm8
Sweden
1 review
21 helpful votes
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July 21st, 2015

I don't know why are these all bad reviews here about this company. First of all the site clearly indicates everything they sell are replicas, to get a good replica is always hit and miss because there is hardly any quality control in what these people do.
Someone wrote here that the pics are stolen from real site :)) please take a closer look. I really believe that this all bad reviews are from the same person with different addresses.
If I was a pissed costumer I upload some pics with my $%^^# watch that everybody to see it The Disaster!. Also my order number maybe the company read this reviews and verify my order and they would like to contact me to resolve the problem.
So people don't believe in all those reviews!
Hope that SiteJabber will post my honest opinion

Thumbnail of user scottt81
Pennsylvania
1 review
3 helpful votes
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May 24th, 2017

Stay away! Ordered 3 watches from them. The payment completed. Then comes the BS. First they email you that your payment hit a snagged. Mind you it has been cleared and posted. Then they called you about reorder and using another form of payment. Stay far far away.

Thumbnail of user biancag9
1 review
3 helpful votes
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August 24th, 2017

I purchased a Rolex Daytona for my husband three weeks ago from perfectwatches.co.za and received it today. When I asked them about closing the other website they mentioned they are not the same company as perfectwatches.cn. I received the watch in good order. Very good quality and the packaging was lovely. If you havnt been scammed by perfectwatches.cn yet and lost all your money then I would recommend buying from perfectwatches.co.za

Thumbnail of user malcolms22
Gibraltar
1 review
8 helpful votes
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January 18th, 2015

These people are crooks! I agreed on a watch I wanted to buy and sent my money via a bank transfer using RBS and Bank of China. Despite the fact that Bank of China confirmed that the the money was deposited in Perfect Watches bank account they denied ever receiving the funds. When I told RBS to claim back my money bank of China said they refused to give them my money. This was a complete scam do not enter into any negotiations with these people under any circumstances. I am now down nearly $400 and seem to have no redress! How do you get money back from a bucket shop in Hong Kong or China!

Thumbnail of user ea987
New Jersey
1 review
15 helpful votes
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November 28th, 2014

Horrible customer service. I was called a "greedy son of a $#*!" by one of their customer service reps for canceling an order. This was after ordering several products from them, including one defective product, which they would not replace.

Thumbnail of user hamishc1
Pakistan
1 review
14 helpful votes
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May 21st, 2015

If you want to hear my story, I’ll say avoid them at any cost. They are good for nothing. I purchased a limited edition Hublot in almost $800 and I’ll say what a waste of money I did. First I received my watch many weeks late and when it came, it was a toy watch. It can be identified as a fake from a distance and I can’t even like to wear it at home. I am a watch collector and I’ll say it is the worst watch I ever got from someone. It will be wiser to avoid them and purchase from other available companies.

Thumbnail of user markp150
Ohio
3 reviews
7 helpful votes
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August 15th, 2016

I ordered a replica Rolex from Perfect Watch and have been pleasantly surprised by the experience. I read a number of scathing reviews on this site so I want to share my more positive experience. The watch I ordered was a Rolex replica day date. It arrived in a timely manner and looks good for a $200 watch. In addition I've had it a few weeks now and it keeps time as well as my mid tier Oris watches that cost me considerably more. The one issue that occured was I ordered it in grey but got it in black. When I called customer service the agent was not very helpful but did explain I could return the watch for an exchange. I like it well enough I'll just keep it.

Thumbnail of user sidsela
Norway
1 review
5 helpful votes
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September 4th, 2017

Bought a watch that did not meet expectations. Reported on reply in email that I wanted to returned and raise the purchase. It was no probleme and that the amount would be refunded. Has sent photo of receipt receipt for confirmation on the shipment. The strange thing is that I was asked not to write that the package contained a bracelet watch. It is now over a month since the package was returned, still no money is refunded. Receives an error message when I try and contact the email address, which has been the link on the order. I will Report to the police that this is Fraud. Stay away!

Service
Value
Shipping
Returns
Quality
Thumbnail of user elies21
Florida
1 review
0 helpful votes
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November 7th, 2018

I ordered 2 watches, very bad quality not at all like the photo or description, so bad i have to put on the garbage
They ask me to return with tracking, they just try to complicate tou the things and spend more money

Thumbnail of user luism26
Pakistan
1 review
6 helpful votes
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April 9th, 2015

Perfectwatches.cn is top in the spam and bad quality. Beware of them they suck in every aspect of their business.

They are bad in customer support(after you pay them, they are excellent before the payment), quality of their product, delivery time and refund options. I'll say it is my bad I select them for the watch and that watch was intended to give as a gift to my friend for his birthday.

Now I can't give him this watch as a gift because it is so poor in the quality and now I'll have to arrange something else. I ordered this almost two month prior to his birthday and now I am in an awkward position due to these guys.

Thumbnail of user oivindk
Singapore
1 review
4 helpful votes
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September 2nd, 2017

I ordered a watch but have not received it. I FINALLY received a tracking number from my perfectwatches order on 8/10, but nothing happend.
I tried to follow up by sending an E-Mail but no answer.
This is an angry norwegian watchless customer.
I'm gone contact the police.

Thumbnail of user michaeld269
New York
1 review
0 helpful votes
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February 23rd, 2017

I am thrilled with my purchase I love my watch commend your customer service. I am fully confident in recommending your company to all who will listen
The quality of my Rolex surpassed my expectations

Thumbnail of user amandas79
Alabama
1 review
7 helpful votes
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April 5th, 2015

I bought 2 omega watches from this company. Very very poor quality. The time gets behind all the time. And the price is expensive for a replica and poor quality. I will never ever buy from this site again. Such a rip off!

Thumbnail of user badej
Saudi Arabia
1 review
8 helpful votes
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March 22nd, 2016

Once you've chosen the watch and paid for it. They need to call you to confirm the billing address?
Then they will tell that the transaction will be in different name than Perfectwatch.cn???
Then you will wait for the approval?
I ordered then I cancelled my order.
I found cheaper watches in different Chinese website using the same pictures even for the man's hand!
I really don't recommend buying using credit cards or money transfer

If you want to chat using order number or cancellation word you may will not get answered
Type new order they will answer quickly.

Thumbnail of user jol353
Florida
1 review
6 helpful votes
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August 20th, 2017
• Updated review

Dear Tomatus, you just called our bad reviews Fakes. All the negative feedback in the past month members left are NOT FAKE. We are in fact victims of perfectwatches.cn whom stolen our hard earned money. I encourage everyone to visit perfectwatches.cn and you'll discover the site is gone. You can call perfect watches at their number at *******705 and you will see its disconnected. Fake reviews? Not at all! Fake perfect watches website and fake perfect watches toll free number... FACT!

Victim
August 16th, 2017
• Previous review

After the hour marker fell I called and phone is disconnected. Fact of the matter is I'm the idiot for thinking I'd be getting something of quality. I read the complaints and proceeded anyway so I'm calling myself out. There is to many legit watch companies that pay homage to Rolex at the same price point. I urge you to checkout steinhart watches. They're Swiss made with the steinhart brand on the dial and the best part is they're WATERPROOF. You can buy from steinhart directly and on eBay. Truth be told from a distance it looks every bit like a Rolex. I mean, whose going to grab your arm to read the watch dial. Never again buying replicas.

Thumbnail of user jessm77
GB
1 review
0 helpful votes
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August 30th, 2017

I received my watch today. Took five weeks. I only saw the reviews after ordering. I thought I wasn't going to receive my watch but found out I had ordered from a different company www.perfectwatches.co.za and not perfectwatches.cn. Thank goodness. Happy with the watch

Thumbnail of user biancac3
Pakistan
1 review
12 helpful votes
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April 25th, 2015

This is about couple of watches I ordered them for my boyfriend on his birthday and they ruined all of it. I'll declare them the worst company around and they are just frauds. I ordered them 3 different watches totaling $1k to have watches on time on birthday of my boyfriend and I ordered these almost a month ago before his birthday. After having my money, they thanked me and that's all. I requested them to send me watches early and if they have any fee for that I can pay it but all was gone in vain. I got the watches after 2 months and those are just looking toy watches. I arranged something else for my boyfriend and never told him about these frauds. I am writing this to save rest of the world from wasting their precious money and most important their special occasions.

Thumbnail of user bh424
Florida
5 reviews
5 helpful votes
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June 17th, 2017

Ordered 3 replica Patek Philippe watches. 2 shipped; 1 back ordered. The 2 watches were seized by US Customs. Hello Rolex, a related company, claims to know how to ship watches to get through US Customs. They then asked for $259 to reorder and try once again. They accepted NO responsibility for the confiscation of their shipment. They processed an additional change to my credit card. DO NOT DEAL WITH HELLO ROLEX.CN,. COM,. ME,. US, or any site with hellorolex or perfectwatches in its name.

Thumbnail of user mackv7
Arizona
1 review
10 helpful votes
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February 11th, 2015

They don't care about the buyer. They already have our money! I ordered 30 days ago and after numerous f*ck ups on their end with Western Union, they still haven't shipped my watch. It's only Feb. 11 and they're already on vacation so they still won't process my order until they come back after their holiday on Feb. 26th. That's 9 weeks from the day I surrendered my money to the time they'll think of processing my order. I'm not a smart man. If I was, I would stick with a Seiko Automatic from Amazon or eBay. Most probably, it would be better quality and DEFINITELY FASTER PROCESSING AND SHIPPING. Doing business with PerfectWatches.cn is like handing over $200 to a complete stranger, trusting he'll come back with it. It's sad and funny to me at the same time.

Oh, and they pick and choose the testimonials on their site. Anything lower than 3 stars is not posted. But what was I thinking? I told you I was stupid.

Tip for consumers:
Seiko 5 or Seiko Automatics are better alternatives to this POS.

Service
Value
Shipping
Returns
Quality

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John S.

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