Personalization Mall

Loved the Birthday banners for my mom's 85th birthday. I received it so fast I could believe it. Waay better than Amazon and the clarity is awesome

Could not have asked for a better product or better customer service and communication. Easy to order fast shipping and very good communication about my order status. Would highly recommend to anyone looking for something like this to honor a loved one will definitely return for other products.

I ordered this flag with low expectations because I had never used this company before but I was pleasantly surprised! It came quicker than the expected delivery date and I chose the least expensive one. I would definitely order again!

I bought my neighbors a wind chime from Personalization Mall, it was well made, and absolutely gorgeous! They recently had to put their dog to sleep and this was the perfect gift! Thank you so much!

Ordered custom books for my grandchild with a guarantee delivery before Christmas. Did not recieve and I reach out to the company no less than 7 times to inquire why they were not shipped. Never did get an answer. Company ruined Christmas! If I could give 0 stars I would.

Searched all over for the perfect mug to say "Thank You" to a professional colleague. Was so excited to find this classy one that allowed me to not only personalize the name and profession but the message, as well as have it arrive by Christmas. I ended up purchasing four of them and they all loved them. Personalization Mall stands in a category of its own far above any other company for personalized gifts in quality and customer service. I have used them for years with confidence and pride in their products. This mug was a another hit! Thank you once again PM!

Like many others, my order says it shipped on 12/4. How're, the USPS tracking shows only the label was created, and it has not shipped. Today is 12/17. I'm doubtful I'll get it by Christmas. I gave emailed customer service, but have not received a response. Buyers beware!

I've been trying to get a hold of someone through the numbers provided on the website but no one picks up, and the machine keeps repeating itself. Messaged them on Instagram and emailed but no response there either. I got my order later than scheduled and when it came, it was broken. The item was a wedding present. Sigh. Will be the first and last time buying from these people. Oh and I will also call my bank and dispute charges. Who wants to pay for a broken item that I can't even gift to the wedding couple? Nobody deserves that. What a shame.

If I could give them zero stars I would. Their customer service is the absolute worst! They said grey isn't an option for their ornaments…oh really, see the attached. They screw up and won't send the correct item unless I pay $10 to ship it again yet they screwed. Bye!

Currently waiting for a retirement keepsake for my stepmother. I have called and emailed, item says it has shipped via email but FedEx doesn't have the package? I've seen multiple scenarios like this on the reviews... starting to worry it won't make it on time, even after paying for express shipping.

I purchased the "Large Print Bible" from personalization mall because I am 80 and needed something with larger print and easier to read. Well this writing was similar to newspaper print. Nowhere near "Large". Likely an 8-10 pt font. I just purchased a 16.5 pt font bible from amazon for less $$. AND Personalization Mall will only give me a credit and not my money back although I am sending the item back in original packaging only 4 days after receiving it. Deceptive practices for senior citizens.

Placed an order that supposedly shipped with no way to try it. Called customer service and the phone never rings, just tells you to try back later. Sent an email directly from their website with no response. Sent an email to them from my order confirmation and heard back about three days later. When I requested a refund after they gave me the option of reordering or getting my money back of course they didn't respond. I have never had this issue with Personalization mall before but I will definitely never order from here again!

I have been a repeat customer of personalization mall for several years. I have never been disappointed. My recent purchase, for etched 'made in Italy' champagne flutes was probably the most beautiful gift I have ever seen. I was overwhelmed with joy when I opened the box and saw how wonderfully they came out. I cannot wait to give this to one of my best friend's and her husband to be! Over the top customer service, shipped ASAP and the quality is outstanding. I am beyond happy with my purchase. And, the price was amazingly generous.

One of those days when the wife nagged me to buy something and I didn't check out the vendor first. personalizationmall.com produced a garbage product and refused to take it back. Custom lettering looks terrible and that material the blanket is made of was damaged.

They charged me $25.00 to ship a 12x16x2 box that weighed 3 pounds! They said it was "heavy" so they had to charge more. Their ads state 20% off "site-wide" with coupon, but since almost everything is "on sale" they coupon doesn't really work! I'll never order from them again and wouldn't have ordered this time but needed it for a special occasion. In my opinion - total rip off.

If I could give zero stars I would! Ordered 14x14 pillow. Absolutely worst "pillow"! The image was okay, the actual pillow - um NO! It's not even 1/2 inch thick…. That's not a pillow! More like a mouse pad. NOT worth the $42 I paid

HEED THE WARNING and Stay clear of the "pillow"!

Image is pillow after opened, as it says shipped "vacuum packed".

I ordered a personalized Christmas ornament to honor my husband of 30 years who passed away this year. The choices available were wonderful, the prices reasonable and the work they did was amazing. The ornament is beautiful, and I received it so quickly, in less than a week. It will be a family keepsake for years to come. I highly recommend PersonalizationMall.

The words on my mug were printed using a font size that was barely readable. The text was bleeding(smudgy edges) and you had to hold it up close to your eyes in order to read it. When I displayed a clear disparity between the final product and what they advertise on their site they said it was my fault. I explained to them that there was no option for me to choose the font size. Yet, here I am. I have attached the image in case you were wondering.

YAY! I got my personalized frame! It is perfect and I got it super quick! Reading reviews, I was pretty hesitant to purchase through them but I took a chance and I'm so happy I did! I think I placed my order Monday night (1/25/2021) and received it in the morning on Thursday (1/28/2021)! If I ever need anything like this again I will definitely buy from Personalizationmall & I will recommend them to my family & friends! :)

I have ordered from Personalization Mall for several years, many items! The quality is top notch, the ordering process is very easy, and the service can not be beat. I am a school teacher and love giving personalized gifts to my colleagues and our staff. The students also are excited to see such fun memo cubes on different teacher's desk. I love given the photo mugs to friends and family. I have given my girl trip friends mugs with a picture of our group. I have given friends and family members picture mugs of loved ones that have passed away. My daughters are both professionals with offices. I have given them memo cubes, mouse pads, mugs, and other office accessories for their offices. This is something they ask for every other year or so when they are ready to make changes to their office areas.

I was nervous about going with this company for some Christmas ornament gifts, but figured they don't cost a ton, so let's give them a shot. The ornaments came a few days after I ordered them and they look great! I got the matte finish. I love that I could switch around the names until the fit the way I thought was most visually appealing.

Reading other reviews, I consider myself lucky I did not have to deal with the customer service. However, I am not less disappointed.
Personalized cell phone valet was meant to be a present for my son's birthday. Not only that it got stalled on export customs (presumably due to a word 'Cell') so it came almost a moth after being ordered, but the inscription piece was 3/4 peeled off when I just opened the parcel.
I did not expect this to be exclusive quality, but neither an expensive, worthless stuff.

Doormat insert too small for rubber tray and not secured so it moves. Letters are weirdly smeared and not like the sample you have to approve before ordering. Def not quality worthy of the $95 BEFORE the express shipping added to total $132. Wish I would have read all the bad reviews prior to ordering