Personalization Mall

Greetings to all. I received a personalized pen as a gift from my wife. The pen is horrible. It is a twist mechanism and every time I twist to open it, it rubs against the body of the pen causing damage. I slowly twists shut as I write. The box was a wooden box with no protective liner, so it ruins the pen further since the pen rattles around in the box.

I told customer service about the problem and their basic response was "Sorry I cannot help you".

Buyer beware... do not waste your time or money!

The customer service. Long story short I paid for rush shipping and it wasn't rushed. Talked to a very rude lady that didn't seem to care. They refunded me the amount for the rush shipping but the attitude was so bad. Other than that one time I have always loved everything I have ever ordered from there. Just hope I never have to deal with the customer service again.

I I ordered a frame online. When I proofread the inscription, it was correct. When I received my order, the date was missing. When I contacted them about it they told me I could purchase another one for 50% off. It was not my error but, hour generous of you to only charge me half price for your mistake. No thank you. Buyer beware!

Weve ordered at least a couple dozen items from Personalization Mall and so far, weve been very happy with the products and their quality. They always have some specials or deals available and while some of the items seem ridiculously overpriced, they do have a good selection of gifts that are great quality and inexpensive, especially when compared to other stores that sell similar products. Last Christmas we ordered a custom printed sign that turned out crooked when got it, so we contacted customer service and they sent a replacement without a charge. Overall, its a great place for gifts, especially if youre not sure what to get someone.

Plus, if you need them customer service is amazingly friendly and helpful! Whenever I need to call them I am always satisfied with the results. They really do try to make the customer happy. Great company!

I had bought some stone coasters and uploaded an image as suggested for Valentines Day gifts. The picture was printed on the stone and was done so poorly that my daughter's teeth looked blacked out and the gray lines in the stone caused a veining look that really made her look creepy- very disappointing. When I contacted customer service, they said it was manufactured correctly and there wasn't anything they would do about it! I was a long standing customer and after them not willing to do anything to make this right, I rather move my business somewhere else. I'm so disappointed!

Ordered an item that never got delivered. They said they could resend/remake the item but I had to pay 6.99 for shipping. They didn't have proof they received the returned item and only offered me a portion of the reimbursement. Not to mention their customer service reps are very rude! They lied stating no supervisor was on site but after arguing for almost 20 min with Keisha, she put me through to a supervisor and that's how I got PART of my money back. Very sad that this company takes advantage of their customers. Stay away. They suck!

So apparently, I'm not the only one. I ordered two easter baskets for my children and the products were never received- the post office claims they delivered them, and the company refuses to do anything about it, even with a police report. No refund, no apologies, nothing from this awful company other than a "you shouldn't have chosen economy shipping." What a TERRIBLE COMPANY! Talk about terrible customer service. Trust me, spend your money elsewhere.

I bought golf balls, and had them personalized. I received them fast. They were personalized as I wanted. The problem was that the lettering was very small. In fact it was so small that it was difficult to make out. I'm not saying that that this company is not worth doing business with, but unless you have superman vision the personal inscription will be difficult to see.

Not thrilled. Ordered a magnet for the outside on a stake. My fault I ASSumed if you buy a magnet the stake would come with or how else would you use the item? Even if the stake came up as a separate item suggested that would spark your attention! Poor marketing and deceiving. I called customer service and they said that they are sold separate so you can change out the magnet (who does that) unless the magnet is not made to last?

I received a product in the wrong color. They were just calling it the wrong color from the beginning. They were going to send me the exact same product again. I explained that I didn't want another product that was called one color and really another. Obviously whoever labeled the color was color-blind. The emailed and said I had to call them to get a refund. The agent was very rude. I understand mistakes, but poor customer service is unacceptable. I have used this company many times before. I had no idea that when I had a problem I would be treated like I was an idiot and like the problem was my fault. This agent was obviously insecure about her own knowledge and decided it would make her feel better to insult my intelligence. I will NEVER purchase from this company again!

Told it should be here within 2 Weeks. I have tried calling repeatedly and email and I have not received anything back from anyone. I ordered 12/4/20 and I have no update since 12/5/20. I do not recommend ordering from them if you want your items.

I received my custom picture frame with no picture in that I had ordered. They told me it was never uploaded. I have proof that my image number came through to the order and that I actually viewed my picture in the frame. I offered to pay the extra bucks if they would still print and send me my picture. They flat out REFUSED. Just look at most of the other reviews and you'll see they won't do whatever it takes to please the customer. No satisfaction guaranteed with this company!

I ordered a necklace for my sister as a memorial necklace for the loss of her son and I was charged almost $50 for JUNK! The enclosed "gift card message" was printed on my receipt that was printed on a printer that needs a new cartridge because it is barely readable! I paid with PayPal so they will be refunding my money! They should be shut down.

I ordered items the week before Thanksgiving and I still have not received my item. (12/17) I have been trying to contact Customer service by email and phone and noone seems to answer. I am upset and irritated at this company.

Placed an order for a Father's Day gift on 05/04/20 of course immediately the business takes payment but does not ship your item at the expected delivery date and an estimated date between June 15-20th for my shipment to arrive but today is June 28th and still the order has not been processed. I will never buy from this company again.

I ordered a very expensive item on December 7th, guaranteed for Christmas and was told it would ship in 5-7 days. Still not delivered, no shipping info and can't reach anyone thru phone and sent numerous emails! No response! This happened last year snd I swore to never use them again and here I am again this year with no gift!

I have ordered several things in the past from here but will NEVER do that again. I had ordered something that I never received. I followed up on and was told that someone would call me back... they never did. I called again several months after the order was placed and was told that it was too late. They could not contact UPS. I understand that. They could not ship me a replacement item or give me any credit to use at their site. I was polite and trying to find a way to fix the situation. The woman on the phone told me I need to read the small print and that she could no longer stay on the line... she hung up on me. I cannot believe that there are companies still in existence with that type of customer service. I will take my business elsewhere. I encourage you to do the same. I will also encourage everyone I know.

The blanket I ordered turned out so good! I love it and I know it's going to make an amazing gift! I ordered it for my 3 year anniversary and I used senior pictures that my boyfriend and I got done back In the summer and the colors came out so good. You guys did a great job!

I've ordered my items on November 10,2020. It says ships within 2-4 business days. Today is December 21,2020. And I haven't received anything yet. Ive email them twice and no one contact me back. I'm not even getting a update on anything. I've ordered these items for Christmas gifts. I've emailed them and ask them can they refund me my money. No one cares to respond. This is ridiculous! Where's my order? Or refund? I've ordered again on November 17th and have received that order. But not November 10th order. Could someone tell me why is that?

Ordered a ornament for our neighbor. It was a clear Christmas Tree with very light letters. They want me to take a picture of it and email it to them. I have been ordering with them for many years and I'm not about to prove to them that the ornament will not be sent.

The ornament I ordered looks a little cheap... it was cheap I can live with that. But why does my ornament stink like fire/smoke? I had to throw away the pouch it came with... serious smoke smell... I MEAN STINK! Nobody else had this issue?

I placed an order on December 8th and it has been sitting in York PA since December 10th. I sent an email and have tried calling their customer service line. I am told that there is a wait time of 30 minutes, even when I have waiting the 30 minutes! I also tried to call using their direct line, and no one answered. These were supposed to be Christmas gifts! At least be responsible and let us know what is going on.