Personalization Mall

I ordered ornaments for family members after the loss of their father. When the products arrived, the ornaments, either had part of the heads cut away or they had stamped a hole in the heads pf people in the picture. The pictures that I sent them were within the parameters that they requested. When I contacted them, they responded by saying it's taking longer than expected to investigate my case. I wanted these present.s for Christmas. Didn't happen and hasn't happened yet. Would never buy from them again! The products were that great to begin with the price paid for them. Look elsewhere.

If I could give less than one star I would! I ordered a Personalized fleece blanket. It looks like a rag, puckered edges, personalization is off center, backing shows through the front. I think they make up the reviews because I don't see my one star review. They refuse refund as it is personalized but they put it on a defective blanket! Update: Just received another email from them telling me to mail the product back to them at my expense and then "Upon receipt we will notify you with our findings and resolution." So I'm supposed to spend more money to mail the defective product back with no guarantee of a refund. I shop a lot online and I rarely return items but this is a gift and I am too embarrassed to even give it. I'm spreading the word to as many venues as I can to not buy from this company.

I ordered early December, and it shipped next day. My tracking number doesn't work, and it's 2 weeks late. I have sent several emails to customer service to resolve the tracking number error. They basically just say " expect 12 days extra of shopping delays". Totally understand, but that's not what I asked. I asked for a working tracking number, and confirmation that it shipped. Now they just ignore my emails. Please don't use them, it's just awful customer service.

They responded to my complaint here and asked for my order number so that they could look into it for me. They keep apologizing for the tracking not being updated, but it is clear that the item never left their facility in the first place. There is nowhere I can reorder it locally and still get it in time for Christmas. The most recent response was that they were going to refer it to their customer service team and someone would be in touch with me. Well that hasn't happened. Again, I so wish that I had checked into their reputation before I placed the order. My grandson is going to be so disappointed that he does not have the gift to give to his parents. Nice way to break a little boys heart Personalization Mall.

If I could give this company less than 1 star, I'd do it. One of their customer service representatives named Mary, called me crazy during the call. I called to inquire about approximate delivery date of my order. Then I thought about it and since it was a gift but was not arriving on time, I called again to cancel my order which is when she said "Oh man! I had this CRAZY lady call me twice today!" and then hung up on me. How can a customer service representative abuse customers like this!

I'll never order from this company which employs idiots like this!

I have been using them for years. Always loved what I got. Recently bought a blanket for Mothers Day. My MIL got someone else's blanket and they got hers. Spoke with CS for over an hour. We laughed and joked about it because spit happens. Was told a new one would be sent. Fast forward 4 weeks and she didn't get the original one. Contacted CS again and was told they never got the picture of the wrong item delivered, which they did because the representative laughed about it with us. Now I was told after checking they will send a new one. I mean of course they will, they sent the wrong item. Requested a refund and was told no. I spend so much on this website it is their loss.

I ordered one of their personalized ammo cases. On their website they show the product engraved with clear white lettering though when it arrived all they had done was use a laser cutter to remove the dark green paint to reveal the dark metal below so any letter was barely visible. When I emailed looking for a return / refund they stated that they stood by the product and would only offer a 20% discount if I called a certain number between business hours. They state on the website they clearly state they will refund orders if you are not satisfied so that's clearly a lie. I wrote a review on the website to let others know before buying but they didn't publish the review.

Oh my goodness. Personalization Mall sells the VERY WORST merchandise I have ever seen. Don't waste your $ or your time with these folks. They have nothing of value in their line.
Personalized bath towel ($29.00) looks like the design was spray painted on. Just nasty.

Paid for my very special personalized family Christmas gifts. Took my $ on 11/26, claims it shipped on 11/30, status hasn't changed as of 12/2 stating that USPS still has not received the items. They are taking people's money and running.

Ordered invites with RSVP date printed. Going to have to text or call everyone to extend date. My delivery has not come yet. Tracking number says cannot be found or has been deleted on the UPS site. Paid $9.99 to receive it in 2-4 days. It's been 1 1/2 weeks. Called customer service and their response was "well It's coming up fine on my end". I asked if I'll be reimbursed or faster shipping with regular price on my next order or some discount. She said "no. Unfortunately UPS won't reimburse them so we can't reimburse you. It left fine on our end".
I replied, well thank you for no help really... She laughed and said "ok"...
I guess now I have to play the waiting game or try to hunt down my package with UPS myself... How fun

Their workmanship, their guarantee, and "their word" are all worthless. If you still choose to order something "personalized," you'd better send the recipient a magnifying glass to go along with it.

R. Stack

One star is probably too many. When my order arrived it was broken in 4 pieces. How do they think sending a breakable ornament in a thin bubble wrap envelope, tucked into a flimsy plastic bag isn't going to get broken in shipping. Really! I'm absolutely sure UPS and USPS know that this is breakable. Never again will I order from Personalized Mall.

This web site is a rip off. Cheap Chinese goods sold at a premium. But poor quality for the price is something I see a lot of businesses offer, far worse is the way they treat feedback about their products. When you post a review, the site is sure to inform you that your reviews are now owned by them once you submit. When I posted a bad review for a crappy product, I was sent an email asking me to send a picture to verify my problem and the email included the follow very disturbing statement: "It is up to our discretion to determine which reviews accurately describe the items ordered by our customers." WOW! This is exceptionally poor for any retailer or manufacturer. The item I purchased had 50+ reviews and nothing below 4 stars - now I know why! In my experience, even excellent goods at great prices will result in a few displeased customers.

I was excited to get this item as a Father's Day gift for my husband with pictures of him and our son. During the "preview" at check-out, I changed some pictures which apparently didn't save and I ended up with duplicate pictures on my cube. Don't make changes during the "preview" section. Customer Service was only willing to offer 30% off if I ordered another one, which is what they offer all customers who are unhappy with their product - this doesn't even cover shipping (which is quite expensive - even if you don't need it rushed). It would've been nice if a little compassion/customer courtesy would've been extended. The product would have been great if the correct pictures had been used. I'm more frustrated with the company as a whole and have decided to go elsewhere for future photo/personalized purchases.

I called them today because my package looks like delivered but I didn't receive it. The woman on the phone was rude and nasty. She told me that people living in apartments should give a home address or have a P, O. Box so these things do not happen. Totally dumb and did not even apologize and immediately cut me off the call.

I ordered a door mat for my clients as a gift ( I am a realtor). Cheapest quality I've ever see, absolutely useless, I think even 99 cent or Dollar Tree store will be ashamed to sell these product. Customer service is rude. Stay away from this site. If you really need some personalized gifts- go to Etsy.com- they stand for their service and quality.

I have ordered the personalized Christmas tree ornament as a gift for my friends (contained a photo of us together) before visiting them. The shipment was late, and the whole idea screwed. I did not even open the package since we came back
PMall policy: No returns, no refunds. You better read it before placing an order.
$43 down the drain.

Because there is no proof you do not see what the napkins will look until they arrive. My Santa with dancing reindeer was horrible completely unrecognizable. Also they were crinkled around the edges as if they had got damp. I called customer service as soon as I opened them. They asked me to send photos which I did and some days later they emailed me to say they can't see anything wrong with them and despite several phone calls they refuse to give me a refund. I reviewed the product on their website but they did not publish it which is probably why they only have good reviews on their site! I would never order from them again.

I ordered a holiday mat and when it arrived last week, it was full of red dye blotches all over the mat and on the white lettering. When I wrote their customer service department, and requested a replacement, I received a reply two days later, telling me this mat comes out like this in manufacturing, and there will be no refund nor replacement given. Now I am stuck with a mat that that will go in the trash because it looks so horrible and would be embarrassing to put down for guests! Do not order from this company if you want good customer service. Not happening! I now know this is the way they operate from reading numerous reviews on independent review websites.

I placed my order on 12/8 and they told me it was shipped on 12/10 which I thought was super fast for a personalized ornament. But it has sat at the Glendale Heights facility since then and USPS is still awaiting the package? (It's 12/18!) Something is not right here. Left emails and there was no response, customer service not taking calls. Won't use this company again!

Ordered two yoga mats (one for my self, another as a gift) and they both smell so terrible that after a week of airing it out - i cant even stand next to it. Tried contacting customer service - their response was "sorry you feel that way" and they hung up. STAY AWAY from this terrible business. If I could give it less than one star - i would!

I ordered a personalized photo frame for my sons Godparents for Christmas and I received an email saying it shipped, however the carrier doesn't have the package yet. I tried to call personalization mall but they have a message saying they're experiencing longer than normal wait times and to call back. Umm, really? No, I'm the customer, pick up the phone. I emailed them and am waiting on a response. This company merely creates a shipping label and says the item shipped. Guess what, the item doesn't "ship" until the courier has the item, and guess what FedEx doesn't have. That's right, my order. I'm so upset. I get Christmas delays but you can't blame your carriers being delayed when they don't have a product to ship in the first place. This is why people shop on Amazon. Zero hassle. I will never do business with personalization mall again.

I gave been ordering from them for at least 15 years. Baby gifts, wedding gifts, anniversary etc. Whenever I need something different. I love everything I purchased- ice bucket, towel, coasters, frames, ornaments etc. one time an ornament was broken and they resent with express shipping. I think many of these poor reviews are because of shipping issues due to COVID. The quality of the product is very high and things have always been carefully wrapped. I think they are cheaper then comparable sights.