• PetCareRx

PetCareRx

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Overview

PetCareRx has a rating of 3.7 stars from 652 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PetCareRx most frequently mention customer service, andrew singer, and peggie johnson. PetCareRx ranks 2nd among Pet Meds sites.

  • Service
    110
  • Value
    106
  • Shipping
    99
  • Quality
    74

This company does not typically respond to reviews

Positive reviews (last 12 months): 64.3%
Positive
9
Neutral
0
Negative
5
71
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How would you rate PetCareRx?
Top Positive Review

“Peggy rocks!”

Estelle C.
4/11/24

I have contacted PetCareRx several times for wanting a particular toy for our dog. Gibbs LOVES the Zippy Paws 6 blaster caterpillar so much that he goes through them rather quickly. It seems that PetCareRx is the only site at this time which has this squeaky toy. I found Peggy to be so helpful in finding this elusive dog toy not once, but twice! She also informed me of the benefit of subscribing to PetCareRx for our pup's medical needs. I did sign up and look forward in receiving Gibb's flea and tick meds etc. The 40% discount is remarkable. I will enjoy dealing with PetCareRx in the future. Thanks Peggy, for your over-the-top help!

Top Critical Review

“Thieves”

DR R.
6/12/24

I purchased one item from this company back in 2023 for my dog and I had no plans to order from them again. Out of the blue, and over one later this company has attempted to take/withdraw $54.11 out of my bank account with out my authorization. They attempted this transaction twice and can be proven. Oh was I upset! I called PetcareRX and spoke with a representative. I explained my concerns and then she transferred me to who I presumed was a manager or supervisor. I believe name was Jackie. I asked why is this company making unauthorized transactions on my account. She refused to give me a straight answer as I asked twice why are they making unauthorized transactions on my account! I am upset at this point! She says something about a yearly subscription that I had no ideal of and certainly did not agree to keep my card on file that long and charge it without my authorization. Expressing my disappointment, she eventually said she canceled my subscription. WHAT SUBSCRIPTION? At this point I told her that I would like to make a complaint and can I speak with a higher power. As she fortunately says, there's no one available at this time. I told her that I would be making several complaints. These are average hard working people you're taking advantage of and this needs to stop.

Reviews (652)

Rating

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Other

Reviews that mention popular keywords

customer service (307) andrew singer (39) peggie johnson (33) credit card (26) cristina flores (17)
Thumbnail of user drr222
1 review
0 helpful votes
  • Send Message
June 12th, 2024

I purchased one item from this company back in 2023 for my dog and I had no plans to order from them again. Out of the blue, and over one later this company has attempted to take/withdraw $54.11 out of my bank account with out my authorization. They attempted this transaction twice and can be proven. Oh was I upset! I called PetcareRX and spoke with a representative. I explained my concerns and then she transferred me to who I presumed was a manager or supervisor. I believe name was Jackie. I asked why is this company making unauthorized transactions on my account. She refused to give me a straight answer as I asked twice why are they making unauthorized transactions on my account! I am upset at this point! She says something about a yearly subscription that I had no ideal of and certainly did not agree to keep my card on file that long and charge it without my authorization. Expressing my disappointment, she eventually said she canceled my subscription. WHAT SUBSCRIPTION? At this point I told her that I would like to make a complaint and can I speak with a higher power. As she fortunately says, there's no one available at this time. I told her that I would be making several complaints. These are average hard working people you're taking advantage of and this needs to stop.

Thumbnail of user estellec58
1 review
0 helpful votes
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April 11th, 2024

I have contacted PetCareRx several times for wanting a particular toy for our dog. Gibbs LOVES the Zippy Paws 6 blaster caterpillar so much that he goes through them rather quickly. It seems that PetCareRx is the only site at this time which has this squeaky toy. I found Peggy to be so helpful in finding this elusive dog toy not once, but twice! She also informed me of the benefit of subscribing to PetCareRx for our pup's medical needs. I did sign up and look forward in receiving Gibb's flea and tick meds etc. The 40% discount is remarkable. I will enjoy dealing with PetCareRx in the future. Thanks Peggy, for your over-the-top help!

Thumbnail of user ANGIEGRIMA
1 review
0 helpful votes
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February 9th, 2024

I'm not sure why people think this place is great. Every order, EVERY SINGLE ORDER, is a ball of knotted yard with these people. A million emails, a million texts, and it takes too long to receive the order. They have driven my vet crazy with their demented customer service. I am an extremely patient person but I just can't stand dealing with these idiots anymore. I do NOT recommend these people and I'll say it one more time: you have to wait forever to receive your order and it is an absolute clown show for them to get it straight. Save yourself. Go somewhere else!

Service
Value
Shipping
Quality
Thumbnail of user kolleent1
1 review
0 helpful votes
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January 5th, 2024

The company renewed an annual membership for 239.95 (which is over double) the original membership fee, without any emails stating renewal was approaching.I have a few different subscription with other companies and emails are always sent reminding a charge is coming. She said it must have went to spam or junk, no it did not! My bank flagged the charge immediately and because I did not recognize it they flagged it as fraud. Canceled my card and had to issue a new one. I called customer service as soon as they reopened from the holidays. Was told money would be refunded in 3 to 5 days and I would get a confirmation email. That never happened. 4 days later I get a call they can't refund to a new card and check would have to be sent, another 30 day wait! Asked to speak to a supervisor to get check expedited, none were available, so she put me on a call back list. Still waiting. I have major doubts I will ever see any money returned!

Thumbnail of user sydneys95
1 review
0 helpful votes
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June 30th, 2020

My doggie's meds were shipped right away, however, they were never delivered and appear to be "lost in the mail"! It is imperative he takes this every day, so I reached out to Cristina Flores and she immediately placed a replacement order for me with free expedited shipping! What a relief to know my pup won't have to be without his meds! We both thank you, Cristina! PetCareRX has always given me excellent customer service!

Thumbnail of user michellem725
Michelle M. – PetCareRx Rep

Thank you for your review Sydney and for sharing your fur baby with us. Cristina has a fur baby too just like the rest of us at PetCareRx and we know how important it is to keep them on the medications to be healthy and comfortable. We strive to continue to give the best service we can to our customers and to ensure all fur babies and healthy and happy.

Thumbnail of user debrae419
1 review
1 helpful vote
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May 25th, 2022

PetCareRx has been a lifesaver for my 5 Maltese over these last many years, enabling purchases of high quality prescriptions and other supplies. Three lived long, healthy lives before passing away of old age. My 2 current Maltese are healthy and happy. Just now dealing with age-related supplements. So thankful for PetCareRx. Encourage all pet owners to become members!

Tip for consumers:
Get your vet to authorize prescriptions. My vets are supportive. They were shocked by your $ savings.

Products used:
NUMEROUS: Prescriptions, Supplements, Treats and more...

Service
Value
Shipping
Returns
Quality
Thumbnail of user maryk272
2 reviews
3 helpful votes
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November 13th, 2022

The items i ordered arrived in 4-5 days, everything looked great. Their prices are in-line with other providers, but they ship right to my door. They have a great selection, and i'm able to kill fleas on all my pets effectively. They sell quality products at reasonable cost. Very satisfied.

Tip for consumers:
Fast shipping, no prescription required, excellent quality, saves $$.

Products used:
Flea meds for cats and dog

Service
Value
Shipping
Quality
Thumbnail of user conniee68
1 review
1 helpful vote
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April 10th, 2020

I called at the end of the day to get an order for the last refill of Metronidazole processed and shipped for our dog.
Knowing the virus likely has the employees working from home or laid off, I expected a bit of a wait. I think my wait was about 4 mins. But as the saying goes, "Good Things Come to Those Who Wait." And it was good, because I was connected with a very professional, courteous, sincere and friendly service person in Peggie Johnson. She got right down to business checking the system for my account, outstanding scripts and did her due diligence to get me to consider a membership without being too pushy. If I owned a business, I would want this person working for me. SHE is an asset and makes PetCareRx look awesome. I will say my past experience has been fine, but not as pleasant or professional. So kudos for the great service and care I received. And yes, I did purchase a membership.

Thumbnail of user michellem725
Michelle M. – PetCareRx Rep

Thanks for your review Connie! We are lucky to have Peggie and really appreciate your review on her and PetCareRx. We will continue to do our best to make you and other pet parents happy!

Thumbnail of user lorin127
1 review
0 helpful votes
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May 16th, 2020

Got a call to let me know my package had shipped, which was great because I didn't know if there would be any difficulty getting the rx info from my vet. Not only was it all handled and on its way, Andrew recognized the meds as indicative of a chronic liver situation and did the math to demonstrate the value of a Pet Plus enrollment for my dog. I appreciated the savings and the empathy regarding her wellbeing.

Thumbnail of user michellem725
Michelle M. – PetCareRx Rep

Thank you for your feedback Lori and we are happy to help! We hope your fur baby is doing well. Thanks for sharing the photo, adorable!

Thumbnail of user bobw941
1 review
0 helpful votes
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October 11th, 2022
Verified purchase

Tanya was very helpful over the phone today, I could tell by the way she spoke that she was willing to do whatever it took to have my order concerns addressed... and she did. Very professional and she even took the time to pronounce my last name correctly.
If you have multiple pets as we do, 2 dogs and 2 cats, I would highly recommend you becoming a Pet Plus member. It seems like the yearly cost is a bit high, but when I compare how much I spend on products + here, the savings are astounding, even taken into account that the retail price quoted for comparison seems to be the highest retail price ever found for the product, lol. Also, becoming a Pet Plus member, you get access to 24/7 vet care by phone. I have used it on a Sunday night as my older cat was having a reaction to some food. Very comforting to be able to speak with an actual vet during off hours. It always seems that pets get sick on off days or hours. Funny! I am very pleased with PetCareRx!

Products used:
Arm & Hammer litter - 40#
Fancy Feast wet pate cat food
Bravecto

Service
Value
Shipping
Quality
Thumbnail of user deedlesp
1 review
0 helpful votes
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August 14th, 2023
Verified purchase

I always shop my dog's meds. The last place I got the pills wanted too much money and gave me a 10 percent discount code which did not cut it. I found Petcarerx.com was running 25 percent off and then after a search found a promo code for 30 percent off. They will contact you by email or phone to give you the opportunity to get a subscription with them for discounts but I am not loyal to anything but the best price when I need something so I passed on it. Ordered the stuff on a Tuesday and it arrived at my doorstep on Friday. Very pleased.

Products used:
Dog medication

Service
Value
Shipping
Quality
Thumbnail of user deborahb1670
1 review
3 helpful votes
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September 19th, 2021

My first order a can broke open and their customer service agent made me send her other cans that were all dented and cover with food. Never had any of this with chewy. You sent them a picture of a broken can in the case and they overnight a replacement. Can't wait for Chewy to get my item back in stock

Thumbnail of user tinal305
1 review
0 helpful votes
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April 10th, 2020

In an age when most businesses really don't care about customers ( especially online businesses)because they can just replace you with the next customer. It was refreshing working with CS Rep Andrew Singer! He was so so helpful! I have not received my CoCo's meds as of yet, but we definitely are off on the right foot! Thanks, PetCareRX and Andrew!

Thumbnail of user michellem725
Michelle M. – PetCareRx Rep

Thank you for your review Tina! Adorable fur baby, thanks for sharing!

Thumbnail of user leighn18
1 review
0 helpful votes
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February 23rd, 2021
Verified purchase

Having the right customer service representative can make all the difference during a purchase and for me, that was Selina. She worked for 3+ days to secure and ship a medication for my 15-year-old Chocolate Lab that is hard to find, yet imperative to keep Scout comfortable and her tumor at bay. This is the kind of help you want when caring for a beloved member of your family, which is what our pets are. Thank You, Selina and PetCareRx!

Thumbnail of user michellem725
Michelle M. – PetCareRx Rep

Thank you for your feedback Leigh! As pet owners ourselves we know how important your fur baby is to you and your family and we will do everything we can on our end to help you keep your fur baby healthy and happy.

Thumbnail of user sandyl255
1 review
0 helpful votes
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March 30th, 2021

This was my 1st experience ordering from PetCareRX, and I was pleasantly surprised by a few things. The dog food I needed was not in stock elsewhere, but I received it within just a few days of ordering it. (Thank you ~ I did not want to have to switch my dog's food with his sensitive stomach!) And the customer service was fantastic. I didn't have a problem, but they contacted me when they realized I could have saved more money by using their Pet Plus Membership, at a discount! I will be a repeat customer for sure!

Service
Value
Shipping
Quality
Thumbnail of user michellem725
Michelle M. – PetCareRx Rep

Thank you for your review Sandy! We are glad you found us and were able to get your fur babies needs!

Thumbnail of user joyceb521
1 review
0 helpful votes
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March 8th, 2021

I recently had occasion to call the call center; I had made an error in my typing of my vet phone number. I was lucky enough to get Miss Peggy on the line. She was so professional, courteous, upbeat and helpful. She fixed my issue immediately and made me feel like a valued customer; that is a rare feeling these days when one must call any call center. I so appreciate being treated so valued and will definitely be recommending PetCareRx. Miss Peggy deserves an extra paid day of vacation, a gift card and a trophy. She's a shining star.

Products used:
Pet meds and treats.

Service
Thumbnail of user michellem725
Michelle M. – PetCareRx Rep

Thank you for your review Joyce! We look forward in continuing to service you and appreciate your kind words, Peggie has been with us for some time now and she is truly a gem.

Thumbnail of user aries26
1 review
3 helpful votes
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March 21st, 2022
Verified purchase

Very poor service, they list many items they don't have in stock, I enthusiastically signed up and only 50% of my orders were shipped. The others were cancelled without a notice.
Very poor customer service as well.
They tried to sign me up for some kind of annual membership and give me back additional discount on orders that were never shipped and cancelled without any notice

Stay away, look for other real suppliers.

Service
Value
Shipping
Thumbnail of user timothyw374
1 review
0 helpful votes
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November 13th, 2020

Cristina F. Was right on time with helping me with my problem. She was very kind, polite and very helpful. Thank you so much Cristina F. And the service I receive from PetPlus is always wonderful and great prices.
Thanks
Tim W.
Rock Hill, SC.

Thumbnail of user michellem725
Michelle M. – PetCareRx Rep

Thanks for your review Tim and for sharing the photo of your fur baby! Love seeing our fur babies happy. :)

Thumbnail of user ashleyb768
1 review
0 helpful votes
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June 22nd, 2020

I'd been having an issue getting my vet to write a script and Ayesha Amen was incredibly knowledgeable and helpful in sorting it all out. On top of getting the right meds, she's saved me money from the get go! Thank you!

Products used:
Pet prescription, picked up at my local pharmacy.

Thumbnail of user michellem725
Michelle M. – PetCareRx Rep

Thank you for your review Ashley!

Thumbnail of user kellym1002
1 review
0 helpful votes
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October 26th, 2020

A number of times when I have called Peggy answers. She is always wonderful and remembers my dad's an asks how they are doing. Thank you for exceeding my expectations every time. Good job, keep up the good work.

Thumbnail of user michellem725
Michelle M. – PetCareRx Rep

Thank you for your review Kelly!

Thumbnail of user tracig6
53 reviews
434 helpful votes
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June 26th, 2019

Super happy I found this site. They offer free shipping on orders over $50 which is really reasonable and they also always have a great discount code available. I'm usually able to order and receive 25% off.

Thumbnail of user michellem725
Michelle M. – PetCareRx Rep

Hi Traci, thank you for your feedback and for taking the time to leave us a great review!

Thumbnail of user janb235
1 review
0 helpful votes
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July 29th, 2019

Andrew assisted me in getting medication for my pet quickly and accurately. He was professional, knowledgeable and supportive.He made the entire process of making this order a very positive experience. Thank you!

Thumbnail of user michellem725
Michelle M. – PetCareRx Rep

Thank you for your feedback Jan! We are glad you were happy with your recent experience and we will continue to keep you as a happy customer!

Thumbnail of user danw132
1 review
5 helpful votes
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February 5th, 2018

Bought flea and tick topical medication for my cat and they sent me two doses that both expire in June 2018. Might be able to use one, but the second one will expire before I can use it. Beware of this company! They're cheap, because they sell you secondhand medications!

Thumbnail of user christier31
1 review
1 helpful vote
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June 27th, 2019

My dog has a chronic condition that requires long-term medication and I prefer to place my orders online because of cash back promotions. One medication only comes in a week's worth of dosage so I have to order 4 boxes at a time if I want a month's supply. Each box is processed as a separate item so my vet gets one notification of a refill, okays it, then gets 3 more which they usually decline because they just approved the first one. I have to call and tell them - no it's just because PetCareRx makes each box go through individually rather than grouping it into an order of 4 boxes like I requested.
When I've called PetCareRx, I usually talk to Peggy who is so nice and helpful. That's the only positive to come out of my frustration with the online ordering process.

Thumbnail of user michellem725
Michelle M. – PetCareRx Rep

Hi Christie, thank you for your feedback! We are happy to hear you are happy with our service and thank you for bringing this matter to our attention! As a pharmacy we are required to attain a separate approval for each prescription being ordered even though it may be the same medication being ordered more then once. However, I can certainly understand the confusion here. I have passed this matter onto our development team so we may be able to find a solution to this so we can continue to attain approvals as needed following all pharmacy board requirements as well as make the process a bit easier and better to understand. Thank you, Michelle M.

Thumbnail of user nak4
2 reviews
2 helpful votes
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August 20th, 2019

I placed an order for an OTC pet supplement which I received a confirmation for and then I got an email asking me to call. I wasn't sure what it was but when I called, it was an up sell for their membership, which I declined. I actually hadn't ordered from them for years but found a good price on this product. After I got off the phone, I received another email but from a different person telling me my order had been canceled due to it not being available. I checked the website and it doesn't show that the item is out of stock, so I wonder if my order was canceled because I wouldn't join the club. I find this very strange.

Thumbnail of user michellem725
Michelle M. – PetCareRx Rep

Thank you for your feedback Na! You are not obligated to join our membership to shop with us at the retail price with any coupons or discounts you may have. If you can send me an email with your order number or the product ordered so that I can further look into that. If your order was cancelled then the item would no longer be available and on manufacture backorder with no soon expected date so it should be removed from the site as well. Thank you - mmherzai@petcarerx.com

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Get the top-selling pet meds and pet supplies. With high-quality pet medications, food and more, PetCareRx is your personalized answer for happier, healthier pets.

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Michelle M.
Typically does not respond to reviews

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