PetCareRx has a rating of 3.2 stars from 653 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PetCareRx most frequently mention customer service, andrew singer, and peggie johnson. PetCareRx ranks 4th among Pet Meds sites.
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I have contacted PetCareRx several times for wanting a particular toy for our dog. Gibbs LOVES the Zippy Paws 6 blaster caterpillar so much that he goes through them rather quickly. It seems that PetCareRx is the only site at this time which has this squeaky toy. I found Peggy to be so helpful in finding this elusive dog toy not once, but twice! She also informed me of the benefit of subscribing to PetCareRx for our pup's medical needs. I did sign up and look forward in receiving Gibb's flea and tick meds etc. The 40% discount is remarkable. I will enjoy dealing with PetCareRx in the future. Thanks Peggy, for your over-the-top help!
I purchased one item from this company back in 2023 for my dog and I had no plans to order from them again. Out of the blue, and over one later this company has attempted to take/withdraw $54.11 out of my bank account with out my authorization. They attempted this transaction twice and can be proven. Oh was I upset! I called PetcareRX and spoke with a representative. I explained my concerns and then she transferred me to who I presumed was a manager or supervisor. I believe name was Jackie. I asked why is this company making unauthorized transactions on my account. She refused to give me a straight answer as I asked twice why are they making unauthorized transactions on my account! I am upset at this point! She says something about a yearly subscription that I had no ideal of and certainly did not agree to keep my card on file that long and charge it without my authorization. Expressing my disappointment, she eventually said she canceled my subscription. WHAT SUBSCRIPTION? At this point I told her that I would like to make a complaint and can I speak with a higher power. As she fortunately says, there's no one available at this time. I told her that I would be making several complaints. These are average hard working people you're taking advantage of and this needs to stop.
I purchased one item from this company back in 2023 for my dog and I had no plans to order from them again. Out of the blue, and over one later this company has attempted to take/withdraw $54.11 out of my bank account with out my authorization. They attempted this transaction twice and can be proven. Oh was I upset! I called PetcareRX and spoke with a representative. I explained my concerns and then she transferred me to who I presumed was a manager or supervisor. I believe name was Jackie. I asked why is this company making unauthorized transactions on my account. She refused to give me a straight answer as I asked twice why are they making unauthorized transactions on my account! I am upset at this point! She says something about a yearly subscription that I had no ideal of and certainly did not agree to keep my card on file that long and charge it without my authorization. Expressing my disappointment, she eventually said she canceled my subscription. WHAT SUBSCRIPTION? At this point I told her that I would like to make a complaint and can I speak with a higher power. As she fortunately says, there's no one available at this time. I told her that I would be making several complaints. These are average hard working people you're taking advantage of and this needs to stop.
I have contacted PetCareRx several times for wanting a particular toy for our dog. Gibbs LOVES the Zippy Paws 6 blaster caterpillar so much that he goes through them rather quickly. It seems that PetCareRx is the only site at this time which has this squeaky toy. I found Peggy to be so helpful in finding this elusive dog toy not once, but twice! She also informed me of the benefit of subscribing to PetCareRx for our pup's medical needs. I did sign up and look forward in receiving Gibb's flea and tick meds etc. The 40% discount is remarkable. I will enjoy dealing with PetCareRx in the future. Thanks Peggy, for your over-the-top help!
The items i ordered arrived in 4-5 days, everything looked great. Their prices are in-line with other providers, but they ship right to my door. They have a great selection, and i'm able to kill fleas on all my pets effectively. They sell quality products at reasonable cost. Very satisfied.
Tip for consumers:
Fast shipping, no prescription required, excellent quality, saves $$.
Products used:
Flea meds for cats and dog
PetCareRx has been a lifesaver for my 5 Maltese over these last many years, enabling purchases of high quality prescriptions and other supplies. Three lived long, healthy lives before passing away of old age. My 2 current Maltese are healthy and happy. Just now dealing with age-related supplements. So thankful for PetCareRx. Encourage all pet owners to become members!
Tip for consumers:
Get your vet to authorize prescriptions. My vets are supportive. They were shocked by your $ savings.
Products used:
NUMEROUS: Prescriptions, Supplements, Treats and more...
My doggie's meds were shipped right away, however, they were never delivered and appear to be "lost in the mail"! It is imperative he takes this every day, so I reached out to Cristina Flores and she immediately placed a replacement order for me with free expedited shipping! What a relief to know my pup won't have to be without his meds! We both thank you, Cristina! PetCareRX has always given me excellent customer service!
I called at the end of the day to get an order for the last refill of Metronidazole processed and shipped for our dog.
Knowing the virus likely has the employees working from home or laid off, I expected a bit of a wait. I think my wait was about 4 mins. But as the saying goes, "Good Things Come to Those Who Wait." And it was good, because I was connected with a very professional, courteous, sincere and friendly service person in Peggie Johnson. She got right down to business checking the system for my account, outstanding scripts and did her due diligence to get me to consider a membership without being too pushy. If I owned a business, I would want this person working for me. SHE is an asset and makes PetCareRx look awesome. I will say my past experience has been fine, but not as pleasant or professional. So kudos for the great service and care I received. And yes, I did purchase a membership.
Thanks for your review Connie! We are lucky to have Peggie and really appreciate your review on her and PetCareRx. We will continue to do our best to make you and other pet parents happy!
Got a call to let me know my package had shipped, which was great because I didn't know if there would be any difficulty getting the rx info from my vet. Not only was it all handled and on its way, Andrew recognized the meds as indicative of a chronic liver situation and did the math to demonstrate the value of a Pet Plus enrollment for my dog. I appreciated the savings and the empathy regarding her wellbeing.
Thank you for your feedback Lori and we are happy to help! We hope your fur baby is doing well. Thanks for sharing the photo, adorable!
Tanya was very helpful over the phone today, I could tell by the way she spoke that she was willing to do whatever it took to have my order concerns addressed... and she did. Very professional and she even took the time to pronounce my last name correctly.
If you have multiple pets as we do, 2 dogs and 2 cats, I would highly recommend you becoming a Pet Plus member. It seems like the yearly cost is a bit high, but when I compare how much I spend on products + here, the savings are astounding, even taken into account that the retail price quoted for comparison seems to be the highest retail price ever found for the product, lol. Also, becoming a Pet Plus member, you get access to 24/7 vet care by phone. I have used it on a Sunday night as my older cat was having a reaction to some food. Very comforting to be able to speak with an actual vet during off hours. It always seems that pets get sick on off days or hours. Funny! I am very pleased with PetCareRx!
Products used:
Arm & Hammer litter - 40#
Fancy Feast wet pate cat food
Bravecto
My first order a can broke open and their customer service agent made me send her other cans that were all dented and cover with food. Never had any of this with chewy. You sent them a picture of a broken can in the case and they overnight a replacement. Can't wait for Chewy to get my item back in stock
I always shop my dog's meds. The last place I got the pills wanted too much money and gave me a 10 percent discount code which did not cut it. I found Petcarerx.com was running 25 percent off and then after a search found a promo code for 30 percent off. They will contact you by email or phone to give you the opportunity to get a subscription with them for discounts but I am not loyal to anything but the best price when I need something so I passed on it. Ordered the stuff on a Tuesday and it arrived at my doorstep on Friday. Very pleased.
Products used:
Dog medication
In an age when most businesses really don't care about customers ( especially online businesses)because they can just replace you with the next customer. It was refreshing working with CS Rep Andrew Singer! He was so so helpful! I have not received my CoCo's meds as of yet, but we definitely are off on the right foot! Thanks, PetCareRX and Andrew!
Thank you for your review Tina! Adorable fur baby, thanks for sharing!
Having the right customer service representative can make all the difference during a purchase and for me, that was Selina. She worked for 3+ days to secure and ship a medication for my 15-year-old Chocolate Lab that is hard to find, yet imperative to keep Scout comfortable and her tumor at bay. This is the kind of help you want when caring for a beloved member of your family, which is what our pets are. Thank You, Selina and PetCareRx!
Thank you for your feedback Leigh! As pet owners ourselves we know how important your fur baby is to you and your family and we will do everything we can on our end to help you keep your fur baby healthy and happy.
This was my 1st experience ordering from PetCareRX, and I was pleasantly surprised by a few things. The dog food I needed was not in stock elsewhere, but I received it within just a few days of ordering it. (Thank you ~ I did not want to have to switch my dog's food with his sensitive stomach!) And the customer service was fantastic. I didn't have a problem, but they contacted me when they realized I could have saved more money by using their Pet Plus Membership, at a discount! I will be a repeat customer for sure!
Thank you for your review Sandy! We are glad you found us and were able to get your fur babies needs!
I recently had occasion to call the call center; I had made an error in my typing of my vet phone number. I was lucky enough to get Miss Peggy on the line. She was so professional, courteous, upbeat and helpful. She fixed my issue immediately and made me feel like a valued customer; that is a rare feeling these days when one must call any call center. I so appreciate being treated so valued and will definitely be recommending PetCareRx. Miss Peggy deserves an extra paid day of vacation, a gift card and a trophy. She's a shining star.
Products used:
Pet meds and treats.
Thank you for your review Joyce! We look forward in continuing to service you and appreciate your kind words, Peggie has been with us for some time now and she is truly a gem.
Very poor service, they list many items they don't have in stock, I enthusiastically signed up and only 50% of my orders were shipped. The others were cancelled without a notice.
Very poor customer service as well.
They tried to sign me up for some kind of annual membership and give me back additional discount on orders that were never shipped and cancelled without any notice
Stay away, look for other real suppliers.
Cristina F. Was right on time with helping me with my problem. She was very kind, polite and very helpful. Thank you so much Cristina F. And the service I receive from PetPlus is always wonderful and great prices.
Thanks
Tim W.
Rock Hill, SC.
Thanks for your review Tim and for sharing the photo of your fur baby! Love seeing our fur babies happy. :)
Products are fine but customer service is horrible. Frankly, I am under no illusion that what I have to say is going to change anything at this company. However, after having been promised follow-up by "management" several times concerning an issue, it never happened. Clearly erroneous information being passed on doesn't instill confidence.
Thank you for bringing this concern to our attention Juergen. That is certainly unacceptable and I would like to personally assist you and further look into this matter. Please contact me directly at mmherzai@petcarerx.com. Thank you!
I'd been having an issue getting my vet to write a script and Ayesha Amen was incredibly knowledgeable and helpful in sorting it all out. On top of getting the right meds, she's saved me money from the get go! Thank you!
Products used:
Pet prescription, picked up at my local pharmacy.
Thank you for your review Ashley!
A number of times when I have called Peggy answers. She is always wonderful and remembers my dad's an asks how they are doing. Thank you for exceeding my expectations every time. Good job, keep up the good work.
Thank you for your review Kelly!
Super happy I found this site. They offer free shipping on orders over $50 which is really reasonable and they also always have a great discount code available. I'm usually able to order and receive 25% off.
Hi Traci, thank you for your feedback and for taking the time to leave us a great review!
Andrew assisted me in getting medication for my pet quickly and accurately. He was professional, knowledgeable and supportive.He made the entire process of making this order a very positive experience. Thank you!
Thank you for your feedback Jan! We are glad you were happy with your recent experience and we will continue to keep you as a happy customer!
Upon placing my order, I received a call from Andrew... after playing telephone tag, he was excellent at explaining the savings benefits of joining PetCareRx, as well as immediate discounts. After researching my current dog medications, it appears the membership should pay for itself and hopefully save me money going forward. Looking forward to seeing how it goes. Thanks Andrew!
Thank you for your feedback Debra!
Bought flea and tick topical medication for my cat and they sent me two doses that both expire in June 2018. Might be able to use one, but the second one will expire before I can use it. Beware of this company! They're cheap, because they sell you secondhand medications!
I first joined Pet Care RX in 2016. They are the only online service for pet medicines and food that offer wholesale prices. When my Hershey (dog/child) was recently diagnosed (at 15) with pancreatitis and recommended a special diet food ($$$$). Pet CareX plan saved me $10 a month with both Chewy and my vet's online orders. Also, customer service are working from home so it's a great experience to order order by phone. Or they offer autoship, at the same saving. Call them. You'll see. I am not a paid reviewer. Just an extremely loyal customer.
Thank you for your review Donna! We hope Hershey is feeling good on his prescription food.
I ordered medicine for my cat. Andrew called to find out more info about her and tell me about the PetPlus Plan. I asked a lot of questions and he gave me prices for things I use. I told him I needed to do due diligence and check it against what I have paid in the past, which he said was no problem. The prices are indeed better and free shipping helps tremendously! Andrew continues to follow up and answer questions.
The only thing I don't like is right now PetCareRX is having a site-wide 25% off sale and you can't use that on top of your member discount. Yes, the member discount is better, but we also don't get to use the same discount available to everyone else. Just saying...
Hi Lori, thanks for your feedback! We are glad Andrew was able to explain the full details and benefits of the plan to you. It really help our customers save a ton. The members pricing is at wholesale prices so there are no markup fees on anything. This is why we are unable to take any additional discounts on that pricing but as you said it is the lowest cost available. Hope that helps. Enjoy the savings!
Get the top-selling pet meds and pet supplies. With high-quality pet medications, food and more, PetCareRx is your personalized answer for happier, healthier pets.
Thank you for your review Sydney and for sharing your fur baby with us. Cristina has a fur baby too just like the rest of us at PetCareRx and we know how important it is to keep them on the medications to be healthy and comfortable. We strive to continue to give the best service we can to our customers and to ensure all fur babies and healthy and happy.