PetCareRx

I have been ordering from PetCare RX for years. Recently they started this thing where they try and trick you into a membership (with fee) to lower costs. I did not go for it, BUT every time I place an order they call or email that they have questions about my order when in reality they are simply trying to sell me the membership. Once I exhaust my current pup's prescription refills with them I am going to use another company. PetCareRX -- what happened to you?

$100 mysteriously missing from our checking account. We bought Rx meds for our dogs in 2015 from them. Now all of a sudden, $100 charged and we didn't buy anything. We had to cancel our check card for this.

Peggy Johnson customer service rep was very kind, assisted me in placing my order that was in my shopping card,.

Peggy was so professional and cheerful, such a pleasure to chat with her, a real asset to your company

I ordered my pet's medicine on Thursday and told them I needed it sent Federal Express. I said I was leaving on vacation Monday. They said they provided one day UPS service. I expected it on Friday given one day service or Saturday at the latest. It came Monday after I left. When I called them about the $20 that I paid for delivery they said, after talking to a manager, that they would refund half the delivery charge. They were not even sorry my pet did not have her meds. I will be moving my dogs prescriptions.

Gabriella was informative and very efficient. I appreciated how she was able to quickly help me renew my PetPlus membership and place an order. She spoke clearly and was easy to understand. Thanks. A great experience.

I placed an order online after business hours. I called the next morning with my questions. The customer service rep was very nice and helpful and took immediate care of my issues that I called about.

PetCareRx is wonderful. My dog Buck has a prescription drug he takes daily and will take for the rest of his life. I was having to go to the Vet every month to get the prescription refilled as they would not refill for more than 30 days at a time. It was not convenient at all because of both location and how busy their office always is. Then I found PetCareRx and it has been fantastic. They are so nice to work with. Everything was SOOO easy to set up and now I don't have to do anything or even think about it. The refill shows up in the mail automatically every month. Especially now with the added stress of Covid in our lives. I don't even have to leave the house! Thank you PetCareRx!

Placed an order online late Tuesday evening. Got a call from Alicia the next morning. She told me about wholesale pricing available by becoming a PetCare member. The savings are phenomenal. I almost became a member when I placed my online order but it cost $65 PER pet. I couldn't afford that. So PetCare told me they would give me a two pet memberships for the price of one. Alicia was super nice and knew her product extremely well. Great customer service.

We have been very pleased with the service. Quickly contacts our VET for prescriptions and eliminates that hassle for us. We had originally chosen to not become a member because of the age of our dog. Andrew walked us through the process and explained the savings we could see. He could take our savings back to our most recent order plus the current. Huge savings plus he is able to follow the pets health status.

My suggestion is to order elsewhere. Don't get caught up in their 'club' pricing. Previous consumer review hit that correctly. I ordered 2.5 weeks ago & still no receipt after several emails and calls. Was told couldn't fill part of the order due to shortage. They should have known that when entering the order. The other lbs I ordered apparently is in stock but never received that order either. I have cats that are due REVOLUTION. They've chosen to ignore my last 2 emails sent 5 days ago. My suggestion is to not get caught up in this frustration with a company terrible in customer service and support. Take your business elsewhere. My vet suggested chewy... Vetsource...

When I first called customer service, I was feeling very anxious and not a happy camper. Gabriella came on the line with a voice that was eager to help me and that is what she did. By the time I was finished with the call, I had a smile on my face! Thank you so much for the "eager to please" help that you happily gave me! :)

This service really knows how to take care of their customers. They're very kind and want you to get the most out of what you're getting. Cristina Flores was amazingly helpful. She helped me save money on my pet's medication and told me about the perks of being a part of PetPlus. I'm greatful for the help. And it was very fun talking about Chineae Crested with her!

I had a problem with establishing my first Vet prescription with your company because my Vet's office could not find the correspondence you had sent them requesting the prescription. I talked to Michelle Mherzai who was very helpful in getting the issue resolved. She stayed on a phone call with me so that I was able to contact my Vet simultaneously & get the problem resolved. She made me feel like a valued customer! Thank you!

This was the third time I had the pleasure of speaking with Peggy J. She is a wonderful rep. She cannot do enough to help you with your order, if you ask her about a product she is right on the ball to answer your question.

It was a bit hard to get ahold of a rep via email or live chat, but I was able to speak to a rep on the phone. My shipment got lost in transit and he was nothing but helpful in getting me a replacement overnighted at no extra cost. They also have a great program that someone getting monthly shipments can take advantage of. Overall, I've had a great experience with this company and would recommend others.

My title sums up the awesomeness of Ms. Gabriella. It's inconceivable to me that service rendered to a very concerned customer could possibly be better than what Miss Gabriella provided to me. She immensely brightened my morning

Andrew was very helpful showing me how I can save money. He handled my order promptly and was very patient with me. Rare to find in Customer Service these days. I became a member because of him... and to save money.

We had a membership for one year and at least twice they shorted us the medication we ordered for our dog. They do not honor replacing the medication they steal from you but did give a refund which is nothing when you need the medication for the pet. We have had several problems with company and they are rude when you have to call to try and get it corrected. We are also concerned about the quality of the medication also as our dog is acting like it is not working at all. Also they keep your credit card information on file even after you cancel your membership. That is unethical and I wonder why(?) they do this.

It was a pleasure ordering from petcare rx. Andrew Singer, called me shortly after i placed an order for my dogs medication. Explained to me the benefits about becoming a member and it was a no brainer since the meds I ordered for my dog has to be for the rest of her life and I got it significantly cheaper than anywhere else I've seen. I also am going to start purchasing her food from them as well, since it's more than 50% cheaper here! Thank you for making it such a pleasure and so convenient to get my dog the stuff she needs.

Non existing customer service, they do not reply to emails and their online "chat" is never available (maybe its the time zone? I'm in california, but they still never reply to emails).
Also their discounts and pricing are very odd. They more you buy the more you pay per product!, if you try to leave the site, they will offer you a better pricing. Feels like a market in morocco, nor offence to the market in morocco. Terrible. I paid for pet plus, so i will continue ordering from them, until the "discount" they offer has paid that pet plus fees, than never again. Such a dishonest way of doing buisness, its awful.

I lucked in to reaching Oneika French one day, she made up for all horrid agents I dealt with in the past. She knows true great customer service, and this comes from someone who worked in an airline call center for 18.5 years.

I ordered over $100 worth of pet food. I received an email offering a better discount, stating they could not reach me by phone. I called but the person who sent the email wasn't available. I was told that since my order totaled more than $100 I was eligible for a free one year membership, and they needed a card on file, I was assured that my card would not be charged until next year at the renewal rate. I woke up to a $48 charge. They had no record of who I spoke with that promised the membership, and claimed that the person who sent me the email was the one who offered the membership at a discount, not free. I cancelled the membership that was supposed to be free, and cancelled my order. I can't do business with a company that charges my card at whim, or doesn't tell me beforehand exactly what they are charging and why.

PetCareRX does not stand behind mission statement. "We understand that pets are family and we prioritize your pet's safety and well being"

Barkworthies Elk antlers did not come individually packaged as shown on PetCareRX website. The antlers I received were thrown in a box and were different than what I ordered. Quality control and customer care is horrible. Requested a FULL refund and was declined. Will not order from PetCareRX in the future.