PetCareRx

Ms Johnson was very cordial and solved 3 problems for me in one call. She was a pleasure to talk with and appreciate her attitude and desire to satisfy my needs. I thank her very much. WEE

I have worked several times with Christina on placing orders and she has been very helpful and efficient in completing requests. I am very happy with my experiences at PetCareRx!

Today I was ready to place my order for 6 months of Simparica Tria for our dachshund and pit bull. My vet has her own on line store; prices are fairly competitive. Although I must mail in an original vet scrip to PetCareRx to validate a prescription medication, simple time management assures that the 5-7 business day turn over does not jeopardize a smooth transition for monthly flea/tick application. About $40 is saved on two 6 month prescriptions.

Only two of my pets were in the Petplus program, so to take advantage of the savings, I added the dachshund to the program... that very day. Miss Peggie had to call me back with the needed information while a supervisor was on lunch. She called me as promised in a timely manner with a significant discount to add my third pet, which extended my membership one more year for all of them.

The information is always clearly spelled out so that the consumer may make an educated decision with truly no pressure. The more pets, the more savings seem inevitable.

Thanks, Miss Peggie, you made it very easy to upgrade and place my order. LMN

THEY ARE THIEVES, DO NOT EVER OBLIGAT YOURSELF TO THESE CROOKS WITH AUTOMATIC SHIPMENTS, THEY WILL NOT STOP THE SHIPMENTS I DON'T CARE HOW FAR IN ADVANCE YOU NOTIFY THEM AND IF YOU FIND YOURSELF WITH AN UNWANTED SHIPMENT, DO NOT, I REPEAT, DO NOT FOLLOW THEIR VERBAL INSTRUCTIONS TO REFUSE AND GIVE IT TO YOUR CARRIER. I HAVE BEEN TRYING SINCE 04/26/10 TO GET $129.00 BACK FOR MY FIXED INCOME 75 YEAR OLD MOTHER; WITH THE USPS BACKING ME UP WITH DOCUMENTATION THAT IT WAS RETURNED. I CANCELED THE AUTO-SHIP IN 02/10 THEY SENT IT ANYWAY IN APRIL AND THEN ATTEMPTED TO SEND YET ANOTHER ONE IN JUNE! THEY ARE A SMALL COMPANY OF AROUND 150 PEOPLE IN UP STATE NEW YORK. THEY ARE NOT VERY ELDERLY, PET, CONSUMER OR AMERICAN FRIENDLY. LET THE BUYER BEWARE, DO NOT DO BUSINESS WITH THIS HEARTLESS THIEVING COMPANY.

Costumer Service is a joke. Inept, rude, just of comedy of errors. I"ve been waiting for my dog's heart meds for6 days now and I paid next day delivery. Every reason why they state it has not arrived isn't the case but they just keep rattling off these reasons why they are not at fault. IMPOSSIBLE, FRUSTRATING! Its not treats people on the phone, ITS HEART MEDICATION! NEVER AGAIN

Keep 19th century bankers hours, post jibberish on order status, foyr days after they say its shipped., they send another cya email anout USPS habing received information from the shipper... they are the shipper who said it was shipped four days back... East Coast hours but cant reach them an hour ahead of theur posted closing time.

Maybe it's time to give her a nice BIG RAISE! I have ordered from her multiple times and she was probable one of the nicest customer service employee I have worked with! Deserves a nice big bump in salary and a Big Pat on the Back,,, THANKS

As a petcarerx member, I have been using this company for most of my pets meds for some time. They always have great customer service, but today, I had EXCEPTIONAL service from Theresa Robinson. She was helpful, efficient, friendly, professional and the connection was crystal clear. I felt so valued, it was unreal. Great job!
Petcarerx membership has been an affordable solution to purchase the meds our allergy-prone German Shepherd requires. The only thing that could be improved is the speed of shipping. As a member, it is free, but usually takes a full week. I would love to see 3 day shipping included with membership. Otherwise I have been pleased with petcarerx and although the annual membership is $99/yr, we save more than that annually. If you are just needing heartworm and flea/tick meds, I believe it is more cost-effective to pass on membership. Also, we do have to purchase our Duoxo shampoo elsewhere. Petcarerx does not carry every item we rely on. Yet. All in all, I highly recommend petcarerx.

PetCareRx is an EXCELLENT Online Pet Medication Company! They are a Certified Veterinary Pharmacy and the customer service is GREAT! Cathy Addonisio helped me with my order and she is so very kind and professional!
Thank you PetCareRx for helping me take care of my pets! G. Smith, Morehead City, NC

The only question I still have about this organization is it FRAUD or TOTAL INCOMPETENCE?
Joined the club to take advantage of lower priced heartworm meds and for the last three weeks have spent countless hours and phone calls trying to get the charges corrected while being assured it will be taken care of, with unfulfilled promises to return calls with no result. I can only hope to warn others before they get the PETCARE RX TREATMENT!

They charged $135.84 for 6 nexgard chewables. Pet bucket cost is $81.95 and Canada pet care is $58.45. Do not use this company. Can't return meds either

Ayesha Amen was very helpful and patient when i had to call Because I could not understand website. Prices were excellent and I could not get some meds from local drugstore so this was great.

Dealing with Cristina for my first order and setting up my Membership went well. All got set up easily, no snags, no hassle at all.

I look forward to dealing with PetCareRx in the future!

My dogs had a neurological reaction to Trifexis. Hard to get in touch with and No compensation. Rude, and very disappointing. Dont buy from them EVER or Trifexis!

I had to order meds for my cat. I am happy to say that through excellent communication, the process was completed successfully. I am very pleased. I highly recommend this company

I innocently subscribed to PetCareRX to buy my 3 old rescue dogs' heartworm meds and my blind cat's eye antibiotic. After one year I thought I had FRAUD on my credit card when I was charged $439.95, so I closed it.
Then I got an email that my cat's repeating Rx was cancelled. When I called to ask why, I was told that the reason was that I had refused to pay the $439.95 "ANNUAL FEE"! When I expressed shock at this amount, the rep explained that my 1st years membership was a "Reduced fee" and that my 4 pets amounted to this "regular' annual fee! I told her that I believed this was a DECEITFUL practice, and I felt that a reputable company would not have to use such a TACTIC!

Cristina Flores was very helpful filling my order for Previcox for my older female greyhound. She explained the benefits of your program and helped me include my male greyhound in this offer.

This company is a shady scam and they don't care about their customers or their pets. I ordered this product on January 10,2019. I had been assured by customer service it would be shipped over night, despite stating it was free shipping. It did not arrive. Days passed and I heard nothing. I reached out to customer service and they said it was out of stock and that they usually have something in place to contact people when that happened, but they checked and for some reason I was not contacted. I was given an in stock date of the 22nd of January. My elderly cat in renal failure was already going without her pills by then but I was hopeful the 22nd would not be too late. 22nd came and went and I was told a date of the 28th. They offered no compensation and even more delightfully, they've deleted my account. I can still check the status of my order with the order number and my last name, so I don't know what they're trying to accomplish. They are condescending and rude in their customer service emails and very obviously just want me to go away. DO NOT ORDER HERE. It is worth it to pay a few more dollars for your precious pets and not support people who do not treat human beings and their pets with any sort of respect.

Appreciate the attention and thoroughness of the membership option. Helpful to understand the benefits from a Rep than navigate solely through the site.

Ayesha answered all my questions and was super polite and nice! She explained everything and I am a detail person. I hope I get her every time I call! Thank you Ayesha!

I place an order. They deleted 3/4 of my order and raised the price of the dog food they shipped by $5.00. Tried to cancel order and they told me "no". I will never use them again.

Spoke with a sweet gentleman. He was very friendly, and was able to answer my questions. He had great communication skills and showed concern about costs and my pet!

Miss Peggie Johnson's customer service is unparalleled! She answered the phone upbeat & with a smile on her face! Her energy was electric! Her sunny personality equaled her product knowledge & compassionate care she has for the customers she serves! Her kindness, love, & joy she brings to work should be the standard in customer service everywhere regardless of industry! WOW! Keep up the great work Miss Peggie Johnson ~ you are a true inspiration!

As for the reason of my call: We rescued/adopted a sweet 2 year old chihuahua a few months back & the foster mom had the shelter vet order all her pet meds through PetCareRx. Today was my first time calling to set up my own account & add our own vet info etc. Miss Peggie Johnson was extremely patient & even asked if I wanted to save 75% off my order by joining as a member. She presented the offer without any added pressure ~ SO refreshing! I'm a numbers gal, so it was a total no brainer when the membership + the meds I needed to order was LESS than the full-price of just the meds. BONUS: My membership status lasts for a year so all future meds needed in the 12 months are at a 75% off rate! Yay!

Team PetCareRx: You have an incredible employee in Miss Peggie Johnson! NEVER take her for granted!

Miss Peggie Johnson: Keep on being your amazing, stellar, & awesome self! The world is better because of YOU!