- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
PetCareRx has a rating of 3.7 stars from 652 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PetCareRx most frequently mention customer service, andrew singer, and peggie johnson. PetCareRx ranks 2nd among Pet Meds sites.
This company does not typically respond to reviews
I have contacted PetCareRx several times for wanting a particular toy for our dog. Gibbs LOVES the Zippy Paws 6 blaster caterpillar so much that he goes through them rather quickly. It seems that PetCareRx is the only site at this time which has this squeaky toy. I found Peggy to be so helpful in finding this elusive dog toy not once, but twice! She also informed me of the benefit of subscribing to PetCareRx for our pup's medical needs. I did sign up and look forward in receiving Gibb's flea and tick meds etc. The 40% discount is remarkable. I will enjoy dealing with PetCareRx in the future. Thanks Peggy, for your over-the-top help!
I purchased one item from this company back in 2023 for my dog and I had no plans to order from them again. Out of the blue, and over one later this company has attempted to take/withdraw $54.11 out of my bank account with out my authorization. They attempted this transaction twice and can be proven. Oh was I upset! I called PetcareRX and spoke with a representative. I explained my concerns and then she transferred me to who I presumed was a manager or supervisor. I believe name was Jackie. I asked why is this company making unauthorized transactions on my account. She refused to give me a straight answer as I asked twice why are they making unauthorized transactions on my account! I am upset at this point! She says something about a yearly subscription that I had no ideal of and certainly did not agree to keep my card on file that long and charge it without my authorization. Expressing my disappointment, she eventually said she canceled my subscription. WHAT SUBSCRIPTION? At this point I told her that I would like to make a complaint and can I speak with a higher power. As she fortunately says, there's no one available at this time. I told her that I would be making several complaints. These are average hard working people you're taking advantage of and this needs to stop.
My little pup was recently diagnosed with Congestive Heart Failure and I needed 2 Rxs (Vetmedin and Furosemide). I searched another company's website and their Vetmedin was out of stock. My pup had only enough meds given at the vet office to last a week, so I needed these meds ASAP. Upon a quick online search I found PetCareRx and was pleased to see they had the meds in stock.
I placed the order and also joined the PetPlus program as it surely appears to offer future savings. Each representative I spoke with was very knowledgeable, professional and above all else... courteous. I also had a detailed question about the Rxs, storing temperatures, etc. Since I became a PetPlus member, they put me in touch with their "Ask a Vet" department and my questions were answered efficiently and effectively.
I believe good customer service is incredibly important and PetCare Rx representatives were all top notch. My most recent communication was with Peggie Johnson and she was outstanding! Thank you PetCareRx for offering excellent products, pricing and customer service!
**Update: Took my pup to the cardiologist today and she added 2 more Rxs to our regimen. Called PetCareRx and spoke to Aaliya and she informed me that since the new medications are available at human pharmacies that I could take the paper scripts right to my regular pharmacy and it would be billed directly through my PetPlus program. What a convenience! Once again... OUTSTANDING customer service today while speaking with Aaliya!
Customer service non existent and no help whatever. They shipped me incorrect items and would not fix
Products used:
Customer service was totally unhelpful in fixing my order that they processed incorrect ly
Thank you for your feedback Casey. If we have made any errors on your order, we 100% will have it corrected. Please contact me directly at mmherzai@petcarerx.com so I can further look into this matter.
Gabriella was able to to graciously answer my 1,001 questions. She was so informative, helpful and kind. I appreciated her knowledge on the topic.
Thanks for your feedback Naomi. We are happy Gabby was able to answer all your questions!
Andrew called and explained benefits of petcarerx. Very pleasant to speak with and very helpful. I enrolled both my dogs in the discount program.
Thank you for your review Hugh! We welcome you to Pet Plus!
I always get my products on time and at a good price. Whenever I need assistance, the customer reps like Ashley Raghoo are wonderful.
Thank you for your review Devonna!
Jessica in Customer Serice rocks. She was able to modify my order midstream. I have always been happy with PetCareRX. I highly recommend!
Products used:
Dog supplies
Oneika was very friendly, efficient, and helpful! I would definitely speak with her again if I had more questions in the future.
Hi Jessica, thank you for your feedback and for taking the time to leave us a great review! We are very lucky to have Oneika on our team! Thank you, Michelle
I had a very positive experience concerning a billing issue. Very satisfied with Customer Care! They offer an excellent service.
3 weeks without my dogs meds now, Now I have to wait another week. Get it together or I'm gone. Geez
Thank you for your feedback Theresa. I would like to further look into this so I can understand why there is a delay so we can fix this, please reach out to me directly at mmherzai@petcarerx.com.
Andrew Singer helped me to find the right products at the best price. I'm really glad I chose PetCareRx!
We are glad you did too Jessica! Thank you for the review.
Had a wonderful experience - the Customer Care representative Oneika French was a delight to speak with, very knowledgeable and helped me with all I needed - she is an asset to this company for sure!
Thank you for your feedback Daina! We are very lucky to have Oneika on our team and you as a happy customer!
LACK OF COMMUNICATION:
They didn't notify me that they were unable to get my vet to respond to their requests for a prescription. For a week, while my dog suffered in pain, I was thinking her pain meds order was in process. I had to call PetCareRX to check the status of my order, which is when I found out that my vet had not responded to them. PetCareRX could've informed me, especially as I had signed up with their PetPlus memberhip ($99).
SERIOUSLY SLOW FREE SHIPPING (21 DAYS):
Ordered ear mite and worming tablets on March 2. It's now March 20 and I'm still waiting for them to arrive. Tracking details tell me eta is March 23. I don't expect Amazon-like shipping speed, but if something is going to take the best part of a month to get to me, I believe they should inform me. They didn't. I've had to go buy ear mite/dog worming tablets from Pet Smart, which is what I should've done in the first place. Now, I have products arriving from PetCareRX that I no longer need, because THEY forced me into a situation where I had to find an alternative solution because they couldn't get product to me in less than 21 days.
Horrible experience. I regret signing up for their Membership. Don't do it, until you've had a good experience from them first, would be my advice.
I know I can kiss goodbye to my $99, but that's the price I have to pay for trusting what they said.
Tip for consumers:
Don't do it.
Products used:
Still waiting for them to arrive (shipping time 21 days)!
Peggy was very polite and helpful. She updated my account, reviewed my order for accuracy and informed me of new services being offered
Thank you for your feedback Pauline!
Provides good prices and personal customer service, thank you! Andrew called after I placed my first order and was extremely helpful and personable.
Thank you for your feedback Krys!
Telephone customer service was excellent. Appreciate the attention to detail to our phone calls. Thank you.
Thank you for your review Bruce!
PetCareRx is an excellent service that leaves me more time to spend with my Doggies than having to go see a vetenerian at the clinic.
Tip for consumers:
I got Nothing
Products used:
Trifexis
Thank you for outstanding customer service today. Rep was very informative and helpful. Thank you, Gabriella (I think that was her name).
Thank you for your review Christina! What an absolute doll your fur baby is! Thanks for sharing these photos, we love them!
Excellent customer service willing to work with me on pricing for membership I would definitely recommend this pet care RX to a friend
Thanks for your review and for spreading the word Marion!
I could've payed much more money, but because they care about customer service and the pets, they actively sought me out to give me the best deal.
Hi Jack, thank you for your feedback. We are really happy to have reached you and helped you with the best option available for you and your pet!
Tonight I had the privilege of speaking to Tamara Tello. Not only did she resolve an issue I was having but she was very professional and kind.
Thank you for your feedback Sandra! We are glad everything was resolved and you received great service. We look forward to helping you in the future and keeping your pet healthy!
Best prices, best service, called me and pointed out they were able to discount and save me money.
Above and beyond helpful.
Thanks so much!
Gabriella helped me with my pets needs and got me exactly what I needed. Thank you for putting my worries at ease
Thank you for your feedback Jordan! We are happy to hear Gabby was able to get you everything you needed.
It is so hard to find the medication I need for my Maddy. Thank you Cristina. They are lucky to have you.
Thank you for your review Regina!
Cathy was friendly and efficient. I appreciate her assistance. I will return to purchase meds for my nine cats and one dog.
Thank you for your feedback Mary! We are here and ready to help for all your fur babies!
Gain trust and grow your business with customer reviews.
Get the top-selling pet meds and pet supplies. With high-quality pet medications, food and more, PetCareRx is your personalized answer for happier, healthier pets.
Thank you for your feedback Nicholas! We are so happy to hear about your experience! We hope your pup is doing well and we look forward to continuing to keep you as a happy customer and your pup healthy! We are glad your taking advantage of the membership benefits!