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PetCareRx has a rating of 3.7 stars from 652 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PetCareRx most frequently mention customer service, andrew singer, and peggie johnson. PetCareRx ranks 2nd among Pet Meds sites.
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I have contacted PetCareRx several times for wanting a particular toy for our dog. Gibbs LOVES the Zippy Paws 6 blaster caterpillar so much that he goes through them rather quickly. It seems that PetCareRx is the only site at this time which has this squeaky toy. I found Peggy to be so helpful in finding this elusive dog toy not once, but twice! She also informed me of the benefit of subscribing to PetCareRx for our pup's medical needs. I did sign up and look forward in receiving Gibb's flea and tick meds etc. The 40% discount is remarkable. I will enjoy dealing with PetCareRx in the future. Thanks Peggy, for your over-the-top help!
I purchased one item from this company back in 2023 for my dog and I had no plans to order from them again. Out of the blue, and over one later this company has attempted to take/withdraw $54.11 out of my bank account with out my authorization. They attempted this transaction twice and can be proven. Oh was I upset! I called PetcareRX and spoke with a representative. I explained my concerns and then she transferred me to who I presumed was a manager or supervisor. I believe name was Jackie. I asked why is this company making unauthorized transactions on my account. She refused to give me a straight answer as I asked twice why are they making unauthorized transactions on my account! I am upset at this point! She says something about a yearly subscription that I had no ideal of and certainly did not agree to keep my card on file that long and charge it without my authorization. Expressing my disappointment, she eventually said she canceled my subscription. WHAT SUBSCRIPTION? At this point I told her that I would like to make a complaint and can I speak with a higher power. As she fortunately says, there's no one available at this time. I told her that I would be making several complaints. These are average hard working people you're taking advantage of and this needs to stop.
Cristina Flores was an awesome help working me through the process. She helped me save money! Super job Cristina.
My vet called Jan 29th to check on delivery time for a critical prescription for my 3 1/2 year old German Shepherd and was told I would have the prescription in a few days. I called on the 30th to finalize the order. Despite my vet having called, on the 2nd they asked for a faxed prescription, which they received on the 2nd per an email confirmation to me. They mailed the non-critical prescription on the 2nd and sent me an email indicating that "my prescription has shipped." The shipment arrived, and to my dismay, the critical prescription was no in the package. I called to learn that the critical prescription had been approved and sent to the pharmacy to be filled, but that "something had happened," and it hadn't been filled. I was then told that there was an issue with my having the prescription sent to a PO Box. They said they couldn't guarantee a quick shipment to the PO Box and needed a physical address. Apparently, because of a fear of a delay, they delayed the order FOR OVER TEN DAYS! They did not contact me via email. They did not contact my vet. In the mean time, my beautiful has suffered! I will never order from this completely irresponsible company again, and you should not trust them!
I was impressed by the friendly staff and the personal phone call from Cristina. I have never gotten that from Amazon. Great value on great products!
Thank you for your review Roland! Trusting us to fulfill your pets needs and wants is a big deal and we want to ensure there is always someone available to speak with for an concerns and questions.
Andrew Singer reached out to share some details about PetPlus program and was very helpful and informative.
Thank you for your review Jason!
Andrew called me after placing order and was helpful in getting order placed and received it very fast
Thank you for your review Stanley!
I came into an unexpected situation which involved my sick dog and little extra money. They worked with me and helped me resolve my situation.
Thank you for your review Maria.
It was a pleasure placing order with Peggy. She was friendly and checked mailing info etc. She did a very thorough job. She is exceptional!
Thank you for your feedback Valerie!
My Customer service rep was so helpful and nice! She didn't waste words and I was very happy with her service.
My customer service rep was awesome. I get a good price for my dog's meds. I am a Pet Care member for 5 years
Thanks for your review Bob!
I had no idea what type of discounts I can receive until Cathy Addonisio called and explained their membership-great value!
Thank you for your feedback Melissa! Glad you joined as the savings is pretty great sitewide!
Met with Cristina Flores. Very pleasant and professional manner. Answered all my questions. All in all a very good experience.
Thank you for your review Arlene.
Clear instructions, prompt response. Had good follow up, but order is not complete yet, so now so far, so good.
Hi Richard, thank you for your feedback! We are happy to hear you are happy with our service so far!
Thanks Peggie for your help yesterday with my order for Sammy. This was the only way I could leave a review for you... thanks for all your help!
Thank you for your review Christel! We hope Sammy is doing well!
Cristina was so nice and helpful to talk to. She was willing to help with the sensitivity if needed and is a Real person to call with a problem.
Thanks for your feedback Susan. Glad to hear you are happy with our service by Cristina!
Great customer service and very professional. Great products and prices. Been using them for years..
I was able to get the best price on the web with the discounts they have and additional ones the representative was able to give me the best rate.
Thank you for your review Elizaveta!
Nothing more than a scam to get you to join. Prices were good to join, then they double after you join. Nothing more than a SCAM
Thank you for your feedback Jan! Members pricing on the products only increase if the manufacturer prices increase, which would happen across the board. However, members are always guaranteed wholesale pricing with a savings guarantee by the end of the year. With Pet Food included on our membership now and free shipping on all orders, customers avg annual savings is well over $200 now. We hope you give us a second chance and if you give us a call at 800-844-1427 we can go over more details with you. If you decide you don't want to join, you can still shop on PetCareRx.com at retail pricing and utilize any available coupons for discounts.
Ayesha was very knowledgeable and informative. She explained the membership advantages. She was very pleasant to talk to
Hi Betsy, thank you for your feedback! We are glad you are happy with the service provided!
Customer service is amazing! Very attentive, accommodating & friendly! So happy I signed up with PetCareRx for all my baby's needs.
Thanks for your feedback Serena! Enjoy the great savings, happy to have you as a customer.
Appreciated them reaching out and explaining options to make my order cheaper. Very friendly service.
Thank you for your review Josh!
Theresa provided excellent and very personal customer service, went extra mile to complete my order!
Thank you!
Products used:
Pills
Thank you for your review Julia! Theresa is awesome. Glad to have you as a customer.
It's a scam site. Stay away from it. They changes prices once you add product into carts. False coupons code on home page. Horrible!
Hi there, I'm sorry you had a bad experience on our site. I'd love to get more feedback from you about this so we can further look into any concerns and have them fixed. The coupon available on our homepage is active and should work for you, please contact me at mmherzai@petcarerx.com.
Thanks, Andrew Singer, for patiently explaining this plan to me. Makes so much sense and saves money! Grateful!
Hi Chris, thank you for your feedback and we are happy to help you save!
I certainly appreciate Andrew reviewing our orders and sharing his knowledge to pass us great savings!
Thank you for your review Cathy! Enjoy the savings!
What a genuinely sweet customer service representative! Wonderful to deal with. Thank you. Happy Holiday!
Thank you for your review Tova! Happy Holidays to you as well.
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Thank you for your review John!