PetCareRx

Amazing customer service and they truly care about your pet. I would recommend them to everyone. Huge savings on my pets meds.

The customer service rep Ashley R. Was very helpful. All of my interactions with PetCareRx has been easy and reliable.

Each time I call they are helpful, thorough and process my request with ease. Extraordinary customer service. Thank you!

01/07/2022 I ordered 6 cases of wet cat food from PetcareRX, they mailed 5 cases in one package, and 1 case in another shipment.The single case, came on 01/21/2022 was visibly damaged, one of the cans was so damaged it had cat food coming out, 8 cans had visible dents and the seals were compromised on the other 4 cans, air got inside the can.Its clear the cans had a hard impact. I then called Petcarerx and spoke with the supervisor. I provided photos and exactly what I discovered. The supervisor assured me I was getting a full replacement case shipped and an email about the new shipment in a couple days.It never happened, I wrote an email to them, but I was never answered. I had to call on 01/26/22, I spoke with another supervisor, I was told that the case was not being shipped and they will only refund me $13.00 claiming the photos did not show the peel top cans had unsealed, that they would only refund the visible damage. I asked her how she wanted me to prove it and she didn't answer, I said what she was asking of me wasn't possible. I got upset for being misled and treated like a liar, she used that opportunity to gaslight me and told me she won't speak with me if I act upset. I calmly told her that deserve a full refund or replacement. She then acted condescending and said in a chipper bubbly voice " would you like that $13.00 refunded to your card?". I pointed out that if they were refunding the visibly damaged cans, 13.00 only refunded the cost of 6, and I proved 8 cans had visible damage and 4 were no longer sealed and not usable,$13.00 was not ok.The supervisor lied and replied that the case was $19.00 and more than half the cost. I have the receipt and I was charged $26.24. I could not believe the way the phone call went and the way I was being treated, it was unreasonable.The case of food was $26.24 and haven't gotten the $13.00 refund. NutriSource Grain Free Lamb & Lamb Liver Select Canned Cat Food 5.5-oz, case of 12 $26.24/ea

I spoke with Theresa who was pleasant and efficient and articulate and helped me a great deal
Thank you so very much and on a Sunday too

Andrew saved me $ by properly scheduling my autoships. He was very helpful and courteous, and told me how to save more by joining up.

Couldn't place order online after many tries. Super nice Pamela in customer service made it happen..

Great service and Andrew was very nice and helpful! He knew a lot about the service and products. I plan on staying with PetRX for a long time!

I have ordered a specific brand of dog food on several occasions from this retail website. One bag had a strange stale odor but the expiration date was within normal range. I contacted PetCareRX about this issue as my dogs became reluctant to eat the food. They pretty much blew me off and said there wasn't anything they could do as the food was not expired. I thought that was pretty weak as I know all they would need to do is contact the manufacturer to get a credit for a replacement bag of food. I thought I would try PetCareRX one more time and ordered another bag of food. Once again, the dog food smells funny and there is no expiration date on the bag. I contacted the manufacturer and PetCareRX about the issue this time. The manufacturer looked up the lot number and said the bag was nearing expiration and sometimes the food can go bad early. They said it doesn't happen often but can occur. They suggested contacting PetCareRX for a new bag since I didn't but it directly from a brick and mortar store or their website to get a replacement bag. I contact Pet CareRX and PetCareRX has a supervisor call me back to say there is nothing they can do since the food is not past the expiration date and basically they don't really care if I feed my dogs spoiled food which will make them sick. The supervisor proceeds to tell me to contact the manufacturer directly, which I have already done, and gives me a wrong phone number for the manufacturer. I call the supervisor back and was told she was in a meeting and will call me back which I doubt will happen. Really stupid and inept customer service which burns customers! I will be writing reviews on this company on every platform possible as this kind of stuff should not happen!

Extremely friendly and helpful customer sevice. Efficient and expert at problem-solving, while showing care and concern for my pets.

Great prices and Service. If you need supplies or prescriptions you can't beat the price or service with the PetCarePlus membership.

Ayesha Amen was extremely helpful, she anticipated my questions and provided information I hadn't considered.

Totally fantastic very caring costumer service I explained my problem they help me out would recommend them to anyone

I have enjoyed all my interactions with Petcare Rx staff. They are prompt and do a great job making things work for me.

THANK YOU ALL FOR ALL THAT YOU DO TO HELP OUR FURRY BABIES!

KEEP UP THE GREAT WORK!

LOYAL CUSTOMER AND ANIMAL LOVER

I recently purchased some flea prevention medicine for my dogs through PetCareRx. The site was easy to navigate and I had no issues finding what I needed. I added the items to my cart and saw an option (on the right hand side of the cart screen there is a box you can check if you want PetPlus) for "PetPlus" I read over the program benefits and costs ($65.00) and decided it was not something I needed. I continued to checkout and paid for my items and thought all was well.

The next day I am looking over my credit card charges and PetCareRx has charged me for PetPlus! I used their contact us page and sent a message explaining that I specifically did not click the box to become a PetPlus member and requested a refund. I immediately received an email stating that they would get back to me within 24 hours. Two and a half days later I still have not heard back so I decide to call. The customer service rep was ridiculous. She said that I had to have selected pet plus to get charged. I went back and forth with her over this because I couldn't believe how she was acting when she released this gem of information. She said, "You probably signed up for it accidentally, because that happens all the time." WHY WOULD A COMPANY BUILD A WEBSITE WHERE YOU CAN ACCIDENTALLY SIGN UP FOR SOMETHING AT ALL, LET ALONE SOMETHING THAT CHARGES YOU $65?! Even after pointing that out, the conversation was going nowhere fast. She did cancel the membership and said my refund would be processed in 3-5 business days.

I can't in good conscious recommend this company. Charging my card without my authorization, not responding to customers in the appropriate time frame and rude customer service is not what I need or want when making a purchase. Also, I went back on their website and made a mock order. I got all the way to "Submit Order" and could not find any way I could have "accidentally" signed up for PetPlus.

I couldn't have had a more positive experience, the person I dealt with was more than helpful and pleasant, I wish I remembered her nsme

Very knowledgeable and friendly staff! They had exactly what I needed and filled my order promptly!

Andrews customer service was fantastic! He explained everything to me and saved me more discounts.

Extremely helpful and friendly, and knowledgeable... true professional... should be given a raise!

I was very happy with you rep. She was polite, spoke clearly, and followed through with my request.

Pet care RX customer service representative Ashley Raghoo Was helpful, knowledgeable, and very customer sensitive.

Great Prices! Better service! Enough said?

I guess not since this needs 100 characters.
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