PetCareRx

An excellent money saver... especially when you have 3 cats. The website is easy to use, products easy to find. When one of my items was out of stock, I was called the next day and I received an email as well. I would like to acknowledge Cristina Flores as the employee on the phone who gave me excellent service.

For the last eight months we have been ordering our dogs heart meds online and they were being delivered to us no problem. Last week the meds we ordered didn't show and we found they were delivered to our old address one hundred miles away. We called and said it wasn't their fault and that we would behave to pay for it again. The supervisor on Saturday would not help us and said the GM would call us Monday which never happened. Terrible customer service and no compassion at all for my sick dog. My bank has reimbursed us and will deal with these morons. Banfield Pet Hospital has refilled the meds and will be our supplier from now on.

Liz was everything one would want when ordering a product-patient,
Knowledgeable and understanding.
I signed up for your membership due to the excellent customer service I received.
Thank you Liz for taking the time to research several products for me and
Offering this service with a "Smile"! Sally

Be very careful when you order medication from this company. They will claim you signed up for a membership when you placed your order (cannot provide proof) and then charge your credit card the next year without your consent! What a scam! When you call, they will pick up if they think you are ordering but just try to get to membership. Indefinite hold...

I was called by Andrew Singer after my first order and asked if I was interested in joining the club. We kept missing each other on the phone but finally were able to connect. Andrew was very friendly and professional. I didnt feel pressured at all to join in their club, but really appreciated him reaching out to me to help me save money. As an added bonus, my order had already shipped by the time we finally connected by phone, so thanks for the quick shipping!

I spoke with Andrew who provided excellent service. He actually called me to discuss best options from a financial point of view. He also spent as much time as was needed to go through all different types of foods, as well as prescription plans. I was very pleased with the service I received.

This rep went the extra mile to help me today. Seeing to it that the RX for my dogs food was received and filled. Proving your company is only as good as those who represent it. Thank you agin Ayesha for going the extra mile.

Firstly, Andrew was phenomenal. Professional, knowledgeable and respectful.
I had just returned from PetSmart and spent $181.00 on wet and dry Science diet dog food and Andrew went through the pricing with me and I could have saved $40 (total) if I was a member of Petcare Rx. I signed up immediately, hard to pass this up!

I really love this site. I get better pricing on my pet meds and the customer support is awesome. Miss Peggie Johnson helped me set up auto delivery today on my dog's meds and was so helpful and fast.

I was very impressed with the ease of the process but most importantly they had the best price for my dogs medication. I was also pleased to have them reach out to me to offer me additional discounts. Very excited and appreciate Andrew's immediate responses.

I love petcarerx, they have great prices and I've called up their customer service two or three times in the past two years and each time they're very pleasant and helpful! They are in the same state as me too so I usually get my orders in 2 days! I couldn't ask for more.

A rep, Andrew Singer, contacted me after placing an order regarding the PetPlus program and was very professional and easy to work with. He clearly explained the details I needed and made the experience pleasurable.

I am absolutely amazed at this company, everyone I had the pleasure of talking and dealing with this morning were a great help and for the first time in the last 19 years of ordering my Pets supplies and Meds did I feel that I have found a home. I have never had anyone call and inquire and offer any special deals. They made me feel that my business was important to them.
Thanks Cathy Addonisio and Tiara for being there with me today and for all your help.
Tony

I initially called in upset because I was charged for a membership fee I didn't remember I joined last year looking for a refund but the agent I got on the phone said I can cancel for a full refund, no issues. Easier then anticipated. She then went over the details and savings with me that I had no idea about and got me to keep it. I wish I remembered her name but the membership really makes sense. I use them for my dogs food and prescription now and save so much in shipping alone!

So I made my first order and received a voicemail the next day to discuss it. Andrew left his direct phone # and I was able to reach him on the first try. He worked out a resolution to my original prescription on back order and saved me some money. So far pretty good service. I'll update if there's any issues later.

Great savings! Great people! Great company. Andrew was super nice and gave us additional savings by enrolling in the yearly program. Glad to find PetCareRx. Thank You Jesus for leading us to this great company!

We are super excited to be using PetcareRX. We have 3 dogs, 2 of which have significant health needs. Their pricing on food and prescriptions is going to save us a bunch! They called me personally and walked me through how this will benefit all 3 of my dogs to be a part of their PetPlus plan.

My representative was Andrew and he is very good at his job. I have not been able to get my fur baby Scrappy his heart meds until my niece found PetCareRx. Got a phone call from Andrew went over my order, said order was being filled, then said they were out of the medication. Andrew went over things with me and said he would call me tomorrow. Got an email saying the order was filled and would be on the way.

I just want to thank Aaliaya for her kindness and being so helpful! She got the answers to my questions right away, had a smile in her voice and made my day. You are lucky to have such a beautiful person representing your company! I have a membership for my two dogs, as well as a Group membership for the Jamesville Second Chance Canine shelter where I am Treasurer on the Board. Always great service!

Be very careful when you reorder with your $50/ 1 year membership. If you are a 'few hours late' they will not honor your membership unless you renew the $50. However, they did say that I didn't recoup the full garenteed discount amount from last year, so they will give that to me WHEN I rejoin for $50. This is surely 'underhanded'. Not good customer care. I did talk to two reps. They are holding strong on THEIR demands.

The Pet Care agent, Tamara, explained the Pet Care Plus program to me which is saving me a lot of money. She was pleasant, knowledgeable and professional. This was really appreciated after waiting about 3 minutes for PC to take my call.
As I buy the same meds for our dog at wherever I shop for pet meds, the price, service and ease are paramount. Pet Care and Tamara delivered in all three categories. Thank you.

My day started with spending hundreds on my dogs heart pills. Luckily for me, my pharmacy didn't have one pill I needed so I came across petcare. I contacted petcare and the employee helped me get registered and went through every pill (I had already purchased) to help me see if petcare was a better option! Wow was it! I saved over $200 just on one prescription and on my next months I will save much more! Thank you so much!

I was contacted by the company to make me aware of a way for me to save money on my order. I appreciate the fact that somebody wanted to help me save money. That to me is a sign of a good company that has the customer in mind instead of making a quick buck!