PetCareRx

PetCareRx Miss Michelle Mherzai showed incredible leadership and initiative to help my pet Gizmo's prescriptions be on track, after a little miss communication. She was patient, easy to work with and focus on the customer and meet its expectation. Gizmo's prescription will be filled by PetCareRx from now on. Love it. Sincerely a New Customer.

PetCareRX is a wonderful company to deal with. Even when the delivery carrier is at fault, they resolve the error immediately. It's comforting to know that my precious little JayJay (cat) will have his dietary needs met. This is the second time I had to contact them for a problem with delivery and they are so courteous and professional and really vested in my satisfaction. I couldn't love them more!

Customer Service Rep named Peggy told me about the benefits of signing up for PetPlus with PetcareRX. At first I hesitated, but after hearing the reduced cost of the 2 items I was about to order, and free shipping, I signed up! I have already gotten back my membership fee! I have used PetcareRX for many many years and have never had any issues with my orders or delivery. If my prescription renewal has run out, they contact the vet for me too! I see some negative reviews regarding the heart medication that is often out of stock. I have needed this product too for several dogs over many years. This is not a ploy with Petcare RX, this is a true issue with the medication manufacturer everywhere in the US. There is one supplier and MANY dogs are using it. We need alternate sources ASAP to alleviate the ongoing and constant shortages, but that is not PetcareRx's fault. Peggy also helped me clean up some outdated information in my profile while we were on the phone. Thank you Peggy!

I had the most amazing experience with Balfour Watkins today. I'd inadvertently selected the wrong medication for my dog (based on size). When fulfilling my order, Balfour immediately caught my mistake and reached out to me to confirm and he was correct. He immediately corrected and processed my order. Amazing!

I will continue to order from PetCareX and recommend to friends. The customer service
Was helpful and courteous and the prices on medication couldn't be beat. I even got the meds Murphy needed when my vet didn't have it.

This was my first time ordering from PetCare Rx and I made a mistake when I placed my order online. Peggie was first and foremost very friendly and professional. She was able to correct my mistake and told me about the special they were having on the membership fee. Guess it was a good thing I called in! Peggie saved me more money and she was absolutely lovely to work with!

These people lie about shipping and fill orders wrong!
Dont use them. They will ship wrong product and never answer phone. Always a 30 minute hold and supervisors never available. Threatened to sue them and got an overnight.

Time to do a class actioin lawsuit?

I have had nothing but wonderful experiences with PetCare they always make the call to my Vet and get my products in a timely manner. This last time I called my script in and received my meds in 2 days. Thank for the quick response.

I got a call to let me know that they got my order and they were calling my vet for confirmation for the medication. They also took the time to help me understand the membership and how much I could save so I signed up. Super helpful!

I was called by Andrew Singer after my first order and asked if I was interested in joining the club. Andrew was helpful, knowledgeable and knew the plan and products that he was presenting. Very professional. The club plan offered was reasonably priced and the benefits seemed to be of value. I did correct Andrew and told him I'm now in the clurb!

Andrew called me regarding the prescription I ordered for my pup. He told me about the yearly membership and explained rd all the benefits of it and I ceded up signing up for it. Very professional, knowledgeable, and pleasant to talk to.

Andrew Singer was fantastic. He helped me get the right prescription. So pleased with his help. I could not find the medicine I needed elsewhere. I found it here and Andrew helped me get the right amount at the best possible price.

I think they are wonderful I have had nothing but wonderful experiences every single time. The customer service is stellar, the prices are remarkable the website is easy in the whole experience has been outstanding

Enticed by an ad for 25% off and needing to buy dog food I went to PetCareRx.com. I found the food I wanted and saw just under the food name, "FREE SHIPPING!". I put the bag in the cart but when I got to Checkout I found a shipping charge of $20.11. I checked the site and found reference to needing $48 in spending after discounts to get free shipping so to be sure I added a few treats to get above $48 but the shipping charge remained. I called their "Office" number and after much I time and 2 calls with a nice rep I was told they don't have free shipping on dog food. She could have given me free shipping to keep a customer, especially since she herself thought I should have gotten free shipping and had to ask someone else about it. But no. Clearly a deceptive site so I won't be shopping there again. BEWARE!

The Website is difficult to maneuver, I cannot find anywhere to cancel my account online to do this and this will be the 2nd year that they have charged a $100 membership fee to me, no notification, it's just something that magically appears on my CC statement each year. I called the service number last year to cancel my account and thought I had this taken care of but to my displeasure I was again charged for membership which I have not used for any purchases for 2 years. Called the phone number for customer service and of course received the typical message stating "all are operators are currently busy" which really means "we're currently understaffed"... so... they give you an option to leave your call-back number which I did and to no surprise, no one called me back. Unfortunately I have to cancel my credit card so that I don't get charged again next year... this is a great concept, its just a shame that their customer service would be so unprofessional.

I placed an order and then decided to add additional items to it.
The customer service agent I spoke to was very helpful and able to add the extras and got me an additional discount going forward. She was also very pleasant to speak with.
Great customer service.

I used them for prescriptions for my Yorkie and when he died I had some medicine left over. They expressed sincere condolences and refunded me for the overage.

I have a second Yorkie and am now purchasing her food through them which is giving me a savings over purchasing through the vet.

They are very personable and easy to work with. I highly recommend them for your pet's needs.

They advertise certain foods but deliver the wrong food and will not issue a refund. They have pictures online of the right food but the stuff they send is not the same and is different from the one pictured that I ordered. I wanted to send it back but they would not issue a return slip. I donated it to a cat rescue and told them they said that was fine but I still have no refund from them. I would not buy from them again. I will always buy from Chewy's they are the best at customer service. These people suck!

Ashley R. Was very helpful. She was able to sort out what I was asking and gave me immediate answers. She was able to renew my dog's medication and handled everything with efficiency. It was a pleasure to speak with Ashley. She was also kind, professional, and knowledgeable.

My CSR, Peggie Johnson was very helpful. Peggie had to do some investigating to find out what happened with my order. She promised to get back with me due to the lateness of the day. Not only did she call me, but she also emailed me with updates until the order was shipped. She was patient and friendly and kept her word on the follow-up.

I was trying to do a price comparison yesterday and decided to have PetCareRx call me back since the wait time was said to be long. No one called me back. So I called again today and got Peggie. I am so happy I got her on the other end of the phone! She was able to reset my login email since I couldn't login to my account, she then updated my Autoship meds with my new vet, and then helped me understand the Pet Plus program again (I was a member and didn't know it!). She put a smile on my face that is still there 3 hours later. Thanks so much, Peggie!

After many rounds of trying to get my Vet's office to send over a prescription, Theresa of PetCareRx stayed on the phone with me while another representative called the office and spoke with someone to get the approval! They went above and beyond to make sure my pet had her necessary prescription food!

Ashley helped to understand all about PetCareRx. She saved me time, effort, and money. She signed me up for PetPlus Protection Plan so I would not have to worry about a shipping fee. Also she got me on AutoShip. Thank you Ashley for your excellent service!