PetMountain

I wanted to be sure to write a review for this company as I was a little leery ordering from them. I usually order from Petco or chewy and wanted to give these guys a try, but was a little bit worried based on a few reviews I read. I do want to recommend them. Their prices were better than anywhere else and the shipping was quick from West Coast to East Coast. Was very satisfied, and would order again.

Doesn't always get what you ordered, if damaged, claim there are sending you another only to find a credit instead... ok happy to have the money back but was waiting on the order...
Shipper leaves your order in the driveway... can't get it to the door less than 3 feet away... so it can be stolen. I Will never, ever order from this place again and I was ordering monthly. Chewy here I come.

Tried to put in an order the other day, would not go through. Tried putting it through several times to no avail. Called the number listed, and after being on hold for almost 10 minutes, I was disconnected. Tried again and now got a recording saying to leave a message - you guessed it, no one called back. So they will never get an order from me. Stay away, don't waste your time.

I recently stumbled upon petmountain.com while looking to buy more pork chomps for my dog (she loves them but we are trying to stay away from stores right now due to the corona virus). Her chomps were only $16 on this site, instead of the usual $25-$30 I usually pay at the pet store... which was awesome! After reading the reviews on this site, I was a bit worried about what the heck I was going to receive but everything arrived in perfect condition about a week later. I inspected everything and checked all the dates on the packages. Everything was great. I'm so happy I found pet mountain. I will be ordering from them again once my Trixie Mattel runs out of her treats!

Pet Mountain sent me a defective light unit with a used bulb (dark bands on ends)- neither worked. I called Pet Mountain and learned of their irritatingly inconvenient return policy. I guess I eat $60, an expensive lesson learned: NEVER ORDER FROM PET MOUNTAIN AGAIN! Shipping took super long only to be totally dissatisfied.

I was hesitant to order from this site based on the reviews, but I've received three orders (and just made a fourth). Great prices, exactly what I expected, and fast (free) shipping. I really have no complaints with this company.

Last year I wrote a review that was very critical of Petmountain. I was very upset because I had not received my complete order. Petmountain did send me the rest of my order. Since then, I have had no problems with any of my orders. I buy for my dogs and tortoises. I usually try to buy bulk when it is in stock. Petmountain has the best prices. They beat all the competition. Oh, btw, I just received an order. Thanks, folks. I know in my heart that one order was an aberration from the great customer experience I usually receive from Petmountain. Thanks, again and have a good day.

I ordered several items for my snake. When I got my order something was missing. I was charged but did not receive this one thing. Everyone makes mistakes, so I informed them of my missing item, expecting it to just be shipped out and taken care of or refunded. Nope. No call back, no email, no response at all, I'm just out of luck. Guess I should have read reviews before I ordered. Unless you have money to hand out, I recommend you find a different company to order from!

This has to be one of the worst companies I have ever had to deal with when it comes to customer service and products they send. Pay attention because they send expired items - I mean REALLY EXPIRED - like by A YEAR. They also don't reach out to you if there is a problem with your order. It just never arrives and you are left wondering what happened. If I could give them ZERO stars, I would. I just read a few reviews from other customers and I agree, they do steal from customers by not providing the proper amount in the refund process.

I purchased a ZooMed Reptifresh screen cage through this company. When it arrived, one of the screens had a small hole. Received it on a Friday evening. So, I called them, first thing Monday morning. After reading so many negative reviews, I was a little worried. Well, not sure why so many bad reviews. I personally had a GREAT experience with them. They immediately sent me a return label and another cage. Im extremely happy with their customer service!
Great customer service & great prices!

Order poop off and they charged my card
That day
No tracking no communication
Then I tried to contact them by phone
Sat om phone for a while then they said
Leave a message
Then I tried email and then responded that package
Was ruined in shipping and they were out of it
So no help whatsoever
This is what you get from them
Buyer beware!

Couldn't get the dog treats on Amazon any more. Found em for $5 less and free shipping. Jessica and Jules love em. Thank you

The best price I can find anywhere for my cat's food. Shipped quickly and order was accurate. I I plan to order again.

Bad service package was delayed and they can't do nothing about it because they wrote the address wrong now I gotta wait another week just for the stuff. Over all good prices

Terrible customer service, shipped us a bulk bag of incorrect turtle food. Kept telling us it was the correct item even though the tag indicated it clearly wasn't. They finally processed a refund, but only after we had to open two complaints on the BBB to get them to reply to any calls or emails. Their customer service line never allows you to speak to a real person and either goes directly to voicemail or places you on hold for 5 minutes and then sends you to voicemail. We left several messages which were never returned. Additionally email messages were ignored. The only thing that actually got them to reply was opening a complaint on the BBB, after which they responded the same or next day. After shipping it back, we heard nothing for almost a week with no replies to any emails or calls until we opened another complaint after which they replied immediately. It's readily apparent this company is predatory and will take advantage of people by just ignoring customer service lines. Will never use again and highly advise against ordering from this company.

UPDATE TO RESPONSE:
Your company is a joke. Your customer service line is fake and the only way we could ever get you to reply was by opening a BBB complaint, after which you replied immediately. I hope you go out of business so you can't scam more people online with your garbage service and customer service line that goes to nowhere. Stop trying to save face online and actually pick up your phones when people call.

My wife found PetMountain several years ago when shopping for some dog treats. Over the years our children have had a lizard, hamster and I recently installed a waterfall & pond in our backyard. To my surprise, PetMountain always had the best prices for our pets and my new pond. They ship fast and free and never had an issue. If this is your first time shopping with PetMountain we highly recommend signing up for their coupon emails to save even more money.

Best prices, giant selection, fast shipping and friendly customer service. We highly recommend shopping PetMountain.com. Never had a problem over 5 years.

I am first time customer to this company and have been less than pleased so far. My order arrived damaged and I tried for days to reach the company after waiting on hold 20 -30 minutes and being told that I am next in line was then sent to leave a message? WHAT? I left 2 different messages with no response! I then sent an email about how disappointed I am with this company and that I wanted to send everything back. After 3 days I finally received and email from someone named * with no apology about the damaged products or apology at all. Only sent me a label to send it back. I sent the products back and it shows that they received them 3 days ago and yet I still have not received a refund? I have sent 2 additional emails asking where my refund is with no response! I have of course tried to call customer service again and it goes to a busy signal then disconnects... HORRIBLE COMPANY!

*Personal information redacted by admin

I strongly discourage anyone from doing business with Pet Mountain. Recently, I purchased some pond filters that were advertised as "12 count (6 x 2 pk). What I received was 6 single packs. Pet Mountain tried to claim that I misunderstood the ad, yet within an hour after I contacted them about the problem, they changed the wording to "6 count (6 x 1 pk). They refused to provide me with the missing items and refused to refund 50% of the purchase price. And don't even try to call their customer service number... you will be on hold for 10 minutes and then sent to voicemail. And you will never get a return call. I filed a complaint with the BBB and was not surprised that many have done so before me.

I've seen so many bad reviews but my experience has been quite good, i ordered a T8 UVB light fixture from them and it came earlier than scheduled. I opened it up and it was working fine but when I went to turn it off the light started flickering and burst. I emailed them and they responded the next morning and are sending me a new one. On top of that their prices are almost half of Petco or pets-marts I highly recommend them to anybody

We love shopping at PetMountain for our African Gray Willow and McCaw Bella. They have the best prices on Zupreem bird food and we always get free shipping and no sales tax. Thank you for 15 plus years of great service.

I chose to order from Pet Mountain because they had what I needed and at fairly good prices. I decided to checkout through PayPal because I am unfamiliar with Pet Mountain. I tried THREE times through PayPal but Pet Mountains website said "Order placement unsuccessful" all three times. I checked my card info on PayPal, and my shipping info and everything was correct. After that I thought, "screw it" and Just used the checkout system on their website. All went well until I checked my bank account. I saw that I was charged for those 3 attempted "unsuccessful" orders. Sure enough I checked my email and I also have order confirmation emails for all 3 orders. I have tried emailing Pet Mountain 3 separate times, calling 4 times, and tried to do their "live chat" on their website to no avail. It had been 3 days and I have not had a response from any of those forms of contact. I am extremely disappointed with the lack of customer service. When you call their number, it just has you leave a voicemail then hang up. I have NEVER called a company and had that awful method of service. I suspect that I will have to wait for the products arrive, then ship them back which is a huge pain, when this all could have been solved with a simple reply.

We had a hard time finding Hikari wheat-germ for the winter in our town. Went online and could not find it on Amazon so we searched online and found it was cheaper so we ordered a bag. It shipped the same day and arrived in 2 days. I was so happy I placed several orders since with no problems. Highly recommend you try PetMountain out!