PetMountain

My wife found PetMountain several years ago when shopping for some dog treats. Over the years our children have had a lizard, hamster and I recently installed a waterfall & pond in our backyard. To my surprise, PetMountain always had the best prices for our pets and my new pond. They ship fast and free and never had an issue. If this is your first time shopping with PetMountain we highly recommend signing up for their coupon emails to save even more money.

Bought Some antibiotics for my koi. Their offices are only 120 miles from me. It took 5 days to get to me. If you have sick pets I would definitely go somewhere else. Your shipment will take too long to get to you. They only ship ground. Took six days

Pathetic!

I recently stumbled upon petmountain.com while looking to buy more pork chomps for my dog (she loves them but we are trying to stay away from stores right now due to the corona virus). Her chomps were only $16 on this site, instead of the usual $25-$30 I usually pay at the pet store... which was awesome! After reading the reviews on this site, I was a bit worried about what the heck I was going to receive but everything arrived in perfect condition about a week later. I inspected everything and checked all the dates on the packages. Everything was great. I'm so happy I found pet mountain. I will be ordering from them again once my Trixie Mattel runs out of her treats!

Doesn't always get what you ordered, if damaged, claim there are sending you another only to find a credit instead... ok happy to have the money back but was waiting on the order...
Shipper leaves your order in the driveway... can't get it to the door less than 3 feet away... so it can be stolen. I Will never, ever order from this place again and I was ordering monthly. Chewy here I come.

Wow. I'm totally appalled at the terrible customer service at petmountain! I'm sure you all noticed the price increase at petstore.com so I tried petmountain. I paid for faster shipping on two orders and both were delivered late. Not only did they not refund my shipping but I was flat out called a liar! Petstore.com would NEVER do this. Petstore.com has always bent over backwards to right even the smallest error!

Pet Mountain was a great company to buy my flea treatments for my 6 dogs and 14 cats back when I first started using them, but in the last year or so they've almost tripled their prices and most of the time I have to piece my orders together from what they have in stock, causing me to pay more than the bulk price for 18 doses. The last order I made on April 1st hasn't been shipped yet and it's already 5 days in.
Being on a fixed income, I can't afford to pay almost 3 times the normal price for my supplies.

Tried to put in an order the other day, would not go through. Tried putting it through several times to no avail. Called the number listed, and after being on hold for almost 10 minutes, I was disconnected. Tried again and now got a recording saying to leave a message - you guessed it, no one called back. So they will never get an order from me. Stay away, don't waste your time.

We ordered $80 worth of dog treats and an aquarium filter and everything arrived sooner than expected. Petmountain had the best prices and we didn't have to pay tax like all this big box websites out there. We will definitely be back for more dog chews and fish food.

I ordered several items for my snake. When I got my order something was missing. I was charged but did not receive this one thing. Everyone makes mistakes, so I informed them of my missing item, expecting it to just be shipped out and taken care of or refunded. Nope. No call back, no email, no response at all, I'm just out of luck. Guess I should have read reviews before I ordered. Unless you have money to hand out, I recommend you find a different company to order from!

I purchased $70 of parrot toys. I received them opened box the smell was horrible, I put whole thing outside knowing I was returning them. It cost me $53 to return in either 30 or 60 days depending on which page you read it's either 30 or 60? I sent in for a return they said I could use whatever delivery I wanted (I have that in writing). I had to replace flimsy box and packaging. After months of trying to get my shipping costs refunded because of defective products they say because I didn't call them first they will not refund. It has taken months because they don't return calls or texts! I even gave them the opportunity to give me credit for dog items, NO they don't do that! HORRIBLE customer service, never again!

I will NOT be using Pet Mountain again! Horrible shipping experience. They say "shipping on orders before noon" FALSE-waited over 24 hours before they even requested a tracking # from Fed Ex. Another package was sent to LA when both of us are in San Diego and should only take 1 day. It's going on 4 days! Oh yeah, don't even bother trying to get a hold of someone through customer service. Ha!

I ordered a pond filter that was shipped. Exterior shipping box was not damaged, interior box was. Parts inside missing and broken. I call them, and I got the last one (Junk parts, in a damaged box, returned, used, whatever). No substitution for anything else. I spent 6 hours cleaning my pond and need filtration NOW! Stupid me to assume a box I received with a NEW product inside would actually be NEW, and ready to use.

Don't be a fool like me--- just buy somewhere else. These guys suck.

We had a hard time finding Hikari wheat-germ for the winter in our town. Went online and could not find it on Amazon so we searched online and found it was cheaper so we ordered a bag. It shipped the same day and arrived in 2 days. I was so happy I placed several orders since with no problems. Highly recommend you try PetMountain out!

I cant believe all the bad reviews so I am leaving this here. I order reptile supplies from them in bulk and they are amazing. I only had one problem, a cracked kritter keeper. They sent me a new one and even upgraded me to two day shipping. I contacted customer service through email and got a kind, professional reply within two days. They offer great prices, and even greater discounts! I will keep on shopping with them. Some shipments do arrive late, but thats the carriers fault. Im not going to take that out on them.

I have several animals so i am always looking for easier ways to get supplies. This is a great option, they have bundle deals to help save money (you really have to watch, some products are less expensive and some more). The shipping is always super fast and the hay quality was exceptional.

I wanted to be sure to write a review for this company as I was a little leery ordering from them. I usually order from Petco or chewy and wanted to give these guys a try, but was a little bit worried based on a few reviews I read. I do want to recommend them. Their prices were better than anywhere else and the shipping was quick from West Coast to East Coast. Was very satisfied, and would order again.

I've seen so many bad reviews but my experience has been quite good, i ordered a T8 UVB light fixture from them and it came earlier than scheduled. I opened it up and it was working fine but when I went to turn it off the light started flickering and burst. I emailed them and they responded the next morning and are sending me a new one. On top of that their prices are almost half of Petco or pets-marts I highly recommend them to anybody

I found myself blocked from their Fb page after I decided to check them out to make a purchase. Comment once on their page about stealing other people's work that they claimed to be their own and they block you apparently. Will not be purchasing from them after reading all the comments left here. That's a shame.

I am first time customer to this company and have been less than pleased so far. My order arrived damaged and I tried for days to reach the company after waiting on hold 20 -30 minutes and being told that I am next in line was then sent to leave a message? WHAT? I left 2 different messages with no response! I then sent an email about how disappointed I am with this company and that I wanted to send everything back. After 3 days I finally received and email from someone named * with no apology about the damaged products or apology at all. Only sent me a label to send it back. I sent the products back and it shows that they received them 3 days ago and yet I still have not received a refund? I have sent 2 additional emails asking where my refund is with no response! I have of course tried to call customer service again and it goes to a busy signal then disconnects... HORRIBLE COMPANY!

*Personal information redacted by admin

I strongly discourage anyone from doing business with Pet Mountain. Recently, I purchased some pond filters that were advertised as "12 count (6 x 2 pk). What I received was 6 single packs. Pet Mountain tried to claim that I misunderstood the ad, yet within an hour after I contacted them about the problem, they changed the wording to "6 count (6 x 1 pk). They refused to provide me with the missing items and refused to refund 50% of the purchase price. And don't even try to call their customer service number... you will be on hold for 10 minutes and then sent to voicemail. And you will never get a return call. I filed a complaint with the BBB and was not surprised that many have done so before me.

Received package minus an item ordered. Petmountain decided to refund me for half the cost of the item. Customer service refuses to make it right. I paid for the item. I want the item or the refund. I get neither. Stay away.

Ordered what I thought was a good deal on Tetra koi food from Pet Mountain. My koi will not touch the food. Every pellet was still floating on my pond the next morning. Thought my fish were sick so I took the food to my big pond - perch & catfish. The catfish will not eat the stuff. Tried to get Pet Mt to come pick up the food and refund. They want me to take the food to FedX. Since it is Pet Mts fault they should come get the food. They tried to tell me something was wrong with my fish they just dont like Tetra. My husband built our first pond in 1985 and for most of the years since we have used many Tetra products. Never had a problem. How can I make these crooks come out and replace the food? My fish need the food. Am feeding cheap catfish food to them now-dirties the water.

Pet Mountain sent me a defective light unit with a used bulb (dark bands on ends)- neither worked. I called Pet Mountain and learned of their irritatingly inconvenient return policy. I guess I eat $60, an expensive lesson learned: NEVER ORDER FROM PET MOUNTAIN AGAIN! Shipping took super long only to be totally dissatisfied.