PetMountain

This has to be one of the worst companies I have ever had to deal with when it comes to customer service and products they send. Pay attention because they send expired items - I mean REALLY EXPIRED - like by A YEAR. They also don't reach out to you if there is a problem with your order. It just never arrives and you are left wondering what happened. If I could give them ZERO stars, I would. I just read a few reviews from other customers and I agree, they do steal from customers by not providing the proper amount in the refund process.

I needed a locking door for the dog house I'm building, and decided to use a replacement crate door. They were one of the very few places to even sell them, and the price was great. I wasn't too thrilled with the shipping prices, but I went with the cheapest option, thinking it would take forever to get here. I was pleasantly surprised later that day to receive an email indicating they had already shipped it, and it came within a few days! Very happy with the speed of shipping.

I placed an order for aquarium supplies. I needed everything but the aquarium. I saved so much money here it is hard to believe! I also received free shipping since I spent a lot. I have received my order and am very happy with it. This was my first time using this site and I have had a great experience. I would recommend it!

We love shopping at PetMountain for our African Gray Willow and McCaw Bella. They have the best prices on Zupreem bird food and we always get free shipping and no sales tax. Thank you for 15 plus years of great service.

I typed in cat scratchers made in usa and the Kong brand was among the choices listed. When I received them on the back it stated "Manufactured in China." Disappointing! Also, the only reason they were delivered was because I asked the Fedex delivery person if they had my package, which he did BUT he was about to return it because it has my name but no street address! Won't use them again.

Last year I wrote a review that was very critical of Petmountain. I was very upset because I had not received my complete order. Petmountain did send me the rest of my order. Since then, I have had no problems with any of my orders. I buy for my dogs and tortoises. I usually try to buy bulk when it is in stock. Petmountain has the best prices. They beat all the competition. Oh, btw, I just received an order. Thanks, folks. I know in my heart that one order was an aberration from the great customer experience I usually receive from Petmountain. Thanks, again and have a good day.

I have been shopping online over the weekend for a few different items and found PetMountain.com. I was able to find all the items I needed for my dog and reptiles at affordable prices. I added a few more dog treats to the order to get the Free Shipping at $75. I just received my order and the items are in perfect condition and I got my package before I expected it! 2 Thumbs WAY up!

I purchased a ZooMed Reptifresh screen cage through this company. When it arrived, one of the screens had a small hole. Received it on a Friday evening. So, I called them, first thing Monday morning. After reading so many negative reviews, I was a little worried. Well, not sure why so many bad reviews. I personally had a GREAT experience with them. They immediately sent me a return label and another cage. Im extremely happy with their customer service!
Great customer service & great prices!

A breeder suggested this website for supplies so I thought I give it a shot. You do need a min for the free shipping but that's alright. What bugs me is when the package came the the LID for the tortoise food BROKE and it's ALL OVER the box. I don't know who packed this but they did SUPER TIGHT, it's good and bad obviously. The other issue is there was just TOO MUCH food in that container so it was easy to just burst out.

Bad service package was delayed and they can't do nothing about it because they wrote the address wrong now I gotta wait another week just for the stuff. Over all good prices

Ordered 1600 Four Paws WEE WEE pads and they were shipped in two orders. I place the order on 3/12/19. The first order came, 4 boxes of 200 each taped together with no protection and all came on 03/20 destroyed. Pet Mountain sent FedEx on 3/21 to pickup packages and returned them to Pet Mountain. Friday 3/22 FedEx came with the other 800 shipped the same crappy way destroyed again. I refused to take delivery and FedEx had me sign a refusal due to damage which Pet Mountain could see right away in their system because Nick the Rep told me so. They total bill was $370.16. I waited till 3/28/19 to receive a $185.08 credit back to my card. I still am missing $185.06 and again this is for merchandise they screwed up I have not had since the 3/21 and 2/22. Nothing ever of their merchandise was at my residence. They are terrible and just using my money. I am disputing the charge with my credit card company now! This is the third time their shipping was crap and I will never buy from them again!

Order poop off and they charged my card
That day
No tracking no communication
Then I tried to contact them by phone
Sat om phone for a while then they said
Leave a message
Then I tried email and then responded that package
Was ruined in shipping and they were out of it
So no help whatsoever
This is what you get from them
Buyer beware!

Don't deal with this company awful customer service. Shipping shows as Fed Ex, but is via Smart Post - which takes forever. Don't waste your time and money with company!

I have purchased from this company in the past, but not too much, because their prices are not always the lowest. But on their sales, sometimes they have a great price that cannot be beat.

This Co is the only one I Would do business with tried Pet Co online once WHAT A JOKE Orded a parrot stand that said it was in stock after a week when I tried to check in the status it was still processing but was all ready taken out of my checking account. It took me 4 days to get in touch with Pet Co.! When I did they told me it had to be manufactured REALLY! So I asked for a refund it took 2 weeks after 8 calls for them to refund my money. DO NOT ORDER FROM PET CO. PET MOUNTAIN IS MORE RELIABLE AND HONEST... KrisAnn

Best prices, giant selection, fast shipping and friendly customer service. We highly recommend shopping PetMountain.com. Never had a problem over 5 years.

Horrendous customer service experience! I purchased a Co2 system through petmountain.com and the unit I received was defective. I contacted them to inquire about how I can go about getting a replacement/refund and they essentially refused to hear/help me out. Instead they insisted on me contacting the manufacturer of the product to try and troubleshoot with them. I refused because I didn' t want to waste my time on the phone trying to trouble shoot on a product that I knew was defective... I figured they should be the ones to do that, not me. Especially since I had just purchased the product like 10 days ago and was well within their 60-day guarantee. They finally budged and sent me a prepaid return shipping label... ONLY AFTER I FILED A CLAIM/CHARGE BACK WITH MY CREDIT CARD COMPANY. What a hassle! I will never do business with this company again. Stick with no hassle companies such as Drsfostersmith.com and Petsolutions.com. Even my experiences with Petco.com and Petsmart.com were far superior to my experience (In all aspects. I. e. Costs, shipping time, customer service, etc) with Petmountain.com. Avoid at all costs!

Terrible customer service, shipped us a bulk bag of incorrect turtle food. Kept telling us it was the correct item even though the tag indicated it clearly wasn't. They finally processed a refund, but only after we had to open two complaints on the BBB to get them to reply to any calls or emails. Their customer service line never allows you to speak to a real person and either goes directly to voicemail or places you on hold for 5 minutes and then sends you to voicemail. We left several messages which were never returned. Additionally email messages were ignored. The only thing that actually got them to reply was opening a complaint on the BBB, after which they responded the same or next day. After shipping it back, we heard nothing for almost a week with no replies to any emails or calls until we opened another complaint after which they replied immediately. It's readily apparent this company is predatory and will take advantage of people by just ignoring customer service lines. Will never use again and highly advise against ordering from this company.

UPDATE TO RESPONSE:
Your company is a joke. Your customer service line is fake and the only way we could ever get you to reply was by opening a BBB complaint, after which you replied immediately. I hope you go out of business so you can't scam more people online with your garbage service and customer service line that goes to nowhere. Stop trying to save face online and actually pick up your phones when people call.

I chose to order from Pet Mountain because they had what I needed and at fairly good prices. I decided to checkout through PayPal because I am unfamiliar with Pet Mountain. I tried THREE times through PayPal but Pet Mountains website said "Order placement unsuccessful" all three times. I checked my card info on PayPal, and my shipping info and everything was correct. After that I thought, "screw it" and Just used the checkout system on their website. All went well until I checked my bank account. I saw that I was charged for those 3 attempted "unsuccessful" orders. Sure enough I checked my email and I also have order confirmation emails for all 3 orders. I have tried emailing Pet Mountain 3 separate times, calling 4 times, and tried to do their "live chat" on their website to no avail. It had been 3 days and I have not had a response from any of those forms of contact. I am extremely disappointed with the lack of customer service. When you call their number, it just has you leave a voicemail then hang up. I have NEVER called a company and had that awful method of service. I suspect that I will have to wait for the products arrive, then ship them back which is a huge pain, when this all could have been solved with a simple reply.

The best price I can find anywhere for my cat's food. Shipped quickly and order was accurate. I I plan to order again.

Couldn't get the dog treats on Amazon any more. Found em for $5 less and free shipping. Jessica and Jules love em. Thank you

I'm very satisfied with the products. Exceeded my expectation. Would let me colleague know about this company. 3 words - I love it!

Worst customer service ever, phone is out of service, yet they act as if you can call them.