PhotoAffections

I should not have given them a low review just based on shipping time alone. I first sent a photo to Walgreens to have Christmas cards made. When I went to pick them up, the photo was grainy, the cards must have been printed on a perforated page, then torn out. The edges were ripped. I got a refund and ordered these. I should have ordered sooner. The cards are great quality! I am impressed! I would use them again. Just order sooner. The packaging is a gift box. Not just an envelope. The envelope printing was great as well. It was a few bucks more than Walgreens, but it is so much better!

I've ordered and been quite happy with my purchases until I had an issue with a missing item... if you have an issue they with an item they don't care to respond. I ordered 2 mugs only 1 came but they say the were shipped and delivered together. I only received 1 mug. No one will respond to numerous attempts to resolve this! So now I don't have a Christmas present for my Dad and I'm out the cost of the mug! I won't order from them again!

Our cards arrived two weeks after the date and we were constantly told they were in route. They offered to reduce the price, we did not need that. They offered to reprint and send expedited and did not do it. Cards looked fine when they finally came, but now people won't receive them until 2021. The customer service people were not problem solvers and struggled with basic communication skills while reading a script. Would not use it again or recommend it. Too many other companies would have fixed the issues.

The company failed to send envelopes after paying expedited processing and shipping. The envelopes will arrive will be after the holiday, so it will be super late. I wanted to return the card because of Photo Affections mistake and they will not take them back.
I paid extra, did not get what is needed/paid for and they only compensated 20% for cards I can't use. It was not my fault they didn't pack the envelopes. The rep said I should have called yesterday when I received them. Calling the very next day after delivery does now make me late. I am frustrated and disappointed. Will not use them again.

I placed an order of Christmas cards. Throughout the entire order process, I was led to believe the order will be "delivered within 2-4 business days". On Day 6, not having received the cards, I tracked the delivery, to find out that the order will not be delivered until Day 9. I would have never made this purchase if it had been clear in the ordering process that it would take 9 days for the cards to be delivered. When I reached out to Photo Affections seeking to cancel the order and get a refund, I was told it was not possible. The reason given was: processing time has to be added to shipping time. Yet, time for processing order was never disclosed as separate from shipping time frame. Thus, customers are led to believe that the "estimated shipping date (e.g. 2-3 business days)", highlighted in red, is the date order will be received. It is not fair and this business should be flagged and held accountable for deceptive business practices.

We purchased Christmas cards and I have emailed twice regarding my complaint, I then called and I've been told it would take 5-7 business days for a specialist to review my messed up Christmas cards that look distorted and photoshopped. 5-7 business days for a review, is what we were told? They will then decide (specialist team) if it's worth contacting the seller after they review your photo. At this point we have waited long enough and it's complete BS. We have been ordering for the past 4 years and this is the first time we have encountered this kind of service. I've yet to hear back; therefore, I would not recommend ordering Christmas cards from this place.

Been using photo affections for the last few years. Ordered on 12/9 and still didn't receive and it's 12/20. They shipped 1 card out of my 71 cards. I even ordered priority shipping. After speaking to the 5th rep, they agreed that it was not all shipped and they would rush processing with overnight delivery. I log in to look at the status 2 days later and they still weren't printed! So I called again and it took a 6th rep to actually put everything into motion. Now I won't get my cards until 12/21. Ridiculous for ordering on 12/9!

Very disappointed in the customer service I got from Princess P. At Photo Affections today. I purchased a groupon to get 70 cards for $27.99. Because I mistakenly choose the card that can be 2 sided, I was charged $70.74! This is even though my second side was blank as I never intended to use the back side (I like to handwrite a message there). I am getting what amounts to a $4.00 refund. Not a happy camper. I used to tell all my friends about Photo Affections, but will not be recommending them again.

I have used Photos Affections in the past and never had an issue until this year. The photo I uploaded to our Christmas card printed in awful quality and I was told "it is the way the photo prints on Matte paper." The photo made all our teeth look black! I would think the company would see this and at least contact the customer before the cards were sent out. I was offered a $13 discount on my Christmas cards - not even worth it. Unfortunately, I won't be ordering again from this site.

I ordered 2 blankets for Christmas and they never came. The company uploaded a tracking number but never actually shipped the merchandise. They simply created the shipping label. When I called their customer service, I waited for almost an hour to get through. When I spoke to a representative, they tried to lie and say that the blankets had been shipped. The USPS tracking doesn't like. They never shipped my merchandise, just created shipping labels. Such a waste of time and money. Now I don't have the Christmas presents I ordered. Stay away!

I ordered a photo product and was willing to pay triple the cost to get the item shipped in 2 days, but 2 separate customer service representatives told me it was impossible and recommended standard shipping. The pillow was shipped the next day, and I was stuck with standard shipping and a late, untimely gift because of their poor recommendations. I spoke to the supervisor and they told me they were not able to help me or resolve the problem. Poor customer service. I would never recommend this company. They do not know their products, shipping, and manufacturing information.