PictureFrames.com

I ordered two large picture frames and both arrived severely damaged due to insufficient packaging. A replacement order was shipped and the frame arrived broken in half. Customer service offered me the option of a refund or replacement, I selected refund because I'm not confident that they will be able to ship so the frames arrive in good condition. I have been waiting since February 25th for the refund, and it has not yet come through. Every time I call, Customer Service tells me the refund request remains pending. I ask to speak to a manager and am told all the managers are in a meeting, but they would pass along my information and a manager would call me back. I have yet to receive a call back from any manager, days later. I have also documented via pictures on email and followed up regularly, with no response. It is nearly $500 that is due in refund to me, and I am being stonewalled. As a last resort, I will have to dispute this charge with my credit card company.

This company has all the appearances of being responsible and consumer friendly featuring "Live Support" online chat etc but after they sent me the wrong frame, they asked me to supply photo images to prove it. After I provided such they emailed to say it could be as long as 3 days before they looked at resolution. They don't answer the phone, they don't return emails and they don't have Luve Support. I may be out of the $80.00 Inspent with them. DO NOT USE THIS COMPANY. IT MAY BE A FRAUD

Waste of money! I paid $160 for a gold frame and no matter how many times I put it together and tighten the screws, it just falls apart when u try to hang it. I'm so angry right now because I waited and waited for this to show up so I could frame this print and the frame is GARBAGE. On top of that the tension clips are loose and don't hold the print and the mat in place and the glare is terrible even though I ordered glare free. Live and learn. I lost $160 and I'll just go get it professionally framed like I should have in the first place. I should have read the reviews first.

I just received my pictures today. I must admit after reading the reviews i was apprehensive i spent a good chunk of change on what i wanted and happened to read reviews after my purchase.
I opened the boxes., which were packed and crated beautifully and to my shock
STUNNING.
The frames were high quality and exactly what i had picked. The stretched canvas pictures were gorgeous and the pictures i ordered with no glare glass perfect. The processing time was quick like... 2 weeks.
I did a great deal of "comparison shopping" and the 25% off coupon saved me a great deal of money for very similar frames and selections.
Would I do it again? In a heartbeat No complaints here!

I placed an order for 5 frames, after which I got an email saying they were back-ordered. Wait, why didn't you say that before I ordered them? I called, and they said they would be coming in 4 weeks. I called four weeks later, and they said they were not sure when they were coming. Meanwhile, I have a show coming up. They said I could order something else and then call the next day to see if the frames were in stock. Huh? I get supply chain issues, but how about letting the customer know what is going on? Like before you order.

Shame on me for purchasing from this site before reading the reviews. I never would have paid $100 for two frames that come without glass or backing! It is absurd to me that this is not more obvious when purchasing. When the package came (I did not have extreme delays that other people had), I couldn't believe how light it was and then, I realized it was because there was no glass! I don't even want to give this company more money by trying to get the matching backing and glass.

This was my first order with them and possibly my last. They had to do two replacement orders to me before I accepted the order. Even then, the quality was not what it should have been. I accepted the third shipment in order to be done with the ordeal. Certainly not what I expected from a company who touts "made in America" products. To their credit, I must admit that they do a really good job in how they pack the frames for shipping. If their quality matched their packaging that would be awesome.

I ordered a floating frame for a 16x20 canvas. After ordering I looked on this site and saw they had such a poor rating I was scared I had made a mistake. Boy was I wrong. Pictureframes.com worked within the time frame the had outlined on their site and kept me updated of progress each step of the way. I received my frame today and it was absolutely beautiful! I love it! I am so glad I did not look up the reviews prior to ordering. I will happily do business with them in the future.

I wish I had read the reviews before I placed my order. After waiting 2 weeks I received a completely different frame of what I ordered. I ordered a brushed gold frame and this is what I got. Horrible!

Ordered several times; but relevantly - about a year ago, ordered several frames. Unfortunately, one of those frames fell off wall hook last yr, badly bending the frame. I ordered its replacement several weeks ago and paid for it, of course - but from exactly the same PO, and when the frame arrived was off by at least 2" for both the width and height. I talked to their customer service this AM, and with agreement it was their mistake, in order to have a replacement sent, they made it as difficult as possible to proceed. To eliminate their annoying hassle, and get a replacement sent, it will be at my expense with all costs, taxes and shipping borne by me - and yes, it was their fault they couldn't properly understand the concept of frame size and send the right frame, so i wouldn't have to pay for this frame three times.

I ordered three metal frames with non-glare plexiglass. Total cost over $900. I got three frames that would not fit around the plexiglass that they cut and shipped me. I called the customer help phone number. I got a recording that told me to send an email. I sent an email describing the problem. I got a automated email response that someone would be in touch within five business days. Ten days later and no response. Think twice about doing business with this company.

I have been a customer of Pictureframes.com for at least 10 years (also Grafix dimensions). Always thrilled with their service and frames. I placed an order last month and have been used to receiving a quick turnaround. Not only have I not seen the frame (and my daughter had same problem) but they will not reply to request for more information, when frame will be shipped and they will not refund the no longer needed frame. I have not been able to get any information whatsoever. They are running all kinds of promotions and are not delivering product. I have already gifted the painting and my daughter missed her show. The charge remains on my credit card and I am moving in a few days and will not be able to receive the product should it ever ship. They used to have excellent customer service. Now they have none.

Placed a $233.00 order for a custom floating frame on June 29th and received the response of additional 14 business days due to Covid. Ok that's fine I'm understanding. Was told in the follow up email I would receive an email when it went into production and then shipped. Its now July 23rd and I still havent received any email update or answered on the phone when I called about my order.

I wish I had read this site as the reviews I'm reading here seem to all echo the same sentiment of an unprofessional business with terrible customer service. At this point I guess I'll have to dispute the charge and just go somewhere locally to get the frame.

Wowwww! I just read all the recent comments. Unacceptable.

I placed an order early morning on June 3rd. The email confirmation stated, "customers may experience a production time of up to 10 business days on orders." Ok, I'm fine with this information coming in an email but delays should also be stated on the website (apologizes if I am wrong on this but I didn't see any). My order is going into the 13 business day with no sort of email update and you can't contact customer service.

I understand we are in crazy times and things are going to be delayed but don't over promise and under delivery! That's a customer service 101 no-no. I rather be told up front that it's going to take X amount of time and then you over delivery.

When will I get my order?!?!?!?

I ordered three frames exactly a month ago. No response from customer care team through email about progress of the order and no access to live chat or phone representative during the hours they say they are available. No idea what happened to my order and seemingly no ability to get in touch to clarify what happened. Hoping for the frames or a refund! If the company wants to get in touch with me directly my email is *******@gmail.com