Pigeonly

This is so crazy I'm about to call the BOP and everything on Monday because the prisons are the ones recommending these people I'll get a class action lawsuit I'm telling you they took money off all of my cards. I still can't even get in there no one emailed me back Their phones are disconnected. I am surprised that the prisons have anything to do with this, so I'm telling you come Monday I'm searching into this I'm making the proper moves to get this $#*! taken care of to get them out of here. It's all a scam and the prisons are allowing it. I am livid. They messed with the wrong one this time.

I signed up located my inmate but Pigeonly never sent the mail. I've been trying to call for 4 days but no one EVER answers their phone. I tried the chat feature and I can't even find a person and their email doesn't work either. I wasted my money. All of the reviews I have read are horrible. They seemingly take money out of your account no matter if you have cancelled it or not. If only I could review this site with 0 stars I would.

So I created a review on this website a little while ago and I am doing an update. I asked for a free profile and was going to pay at a later date. Well, I am seeing transactions for $24.99 and I did not approve of that even though I signed up for their website for free they're still trying to take money out without my consent.

I have tried multiple times to sign up and it says the payment system is configured wrong, I emailed multiple times and never received a response, I have called customer service multiple times and at an hour it automatically hangs up on you, the call back feature also does not work. I have sent regular mail to your facility and I sent it over 2 weeks ago and he has not received anything, it seems to me your services are completely useless and it's impossible to receive help.

Truly the worst experience I have ever had. I was charged incorrectly and have been battling to get a refund for months to no avail. Customer service is terrible and the company morals are disgraceful

This company is the worst my stepson is incarcerated he hasn't even been able to use their services and they have charged my checking account four times now for $34.99 each time and every time that I've tried to contact them I can't get a hold of anyone I'm put on hold forever and then the next time I call back they are closed for the holidays and every day that I look on my checking account almost there is another $34.99 charge at this company is stealing please everyone do not ever ever use this company

This service was meant to be helpful for the family communication. It is a scam, i was charge #34.99 every 7 days after I asked for the service to be cancelled. The customer service is a bunch of lies and run arounds. Do not use this service. It is not worth the headache.

I tried to delete my card information and it wouldn't let me. I called to cancel and the phone number was disconnected. Scam

Not a customer but I have read a number of the complaints on Facebook and Twitter and it sounds like they are exploiting people in a bad situation. They double and triple charge customers without a refund and then they are not paying vendors for services rendered. We have been waiting for over a year on $3,500 for services rendered. Did some work at their office on 2252 E Pama Lane in Las Vegas and after not getting paid for over 6 months, decided to hand deliver the invoices just to find out that the building was closed by the Las Vegas Justic Court!

Remember the word "fraudulent" you'll need it to dispute the extra charges you receive on your credit card.

There is NO FREE trial, I signed up for it… and it cost 34.99

Although signing up is easy… cancelling is next to impossible without reporting your card lost or stolen.

Don't waste your time calling the number they provide *******895). It transfers you to a robot sales pitch for some kind of medical scam.

They did provide the service they advertise, but it takes much longer than they claim, and you can't send your next letter, photo, or card until the previous one is delivered… which can take weeks.

I find it horribly ironic that a criminally ran service such as this is being allowed to prey upon, and profit from, desperate people that are down on their luck. Just another example of how severely broken our sad for-profit justice system actually is.

Pigeonly is guilty of multiple counts of fraud. They did not provide the inmate location service that I paid for (gave me incorrect information). Then they billed me several times a month randomly, for no particular reason (they just wanted more of my money, I assume).

They would not stop billing me, even after I told them several times by email and messages on their website to cease. That was in April-May, 2021. It continued until I had to cancel my credit card to get them to stop.

But WAIT - these guys simply won't give up with their scam!. Today I received notice from my bank that Pigeonly again tried to charge my cancelled credit card!

The people behind this fraud need to be in prison themselves.

I cancelled my account July 2021, From December 13 until Jan 4 2022 they have charged my card $39.99 fifteen times with two different names. That's $599.00 and change that they stole from me, I'm on social security and this is the account my monthly payment goes on, I didn't just miss out on Christmas, I'm totally broke, I don't get food stamps or any other assistance. From what I read here this isn't something that's happening because a one time update or computer glitch, this is out right theft! I will get an attorney and I will sue for the return of my money, and the pain, suffering and hunger I've had to endure because of there "gross negligence" I refuse to be a victim.

Highly disappointed that every single photo and postcard I sent got returned. What a crock of crap. They SHOULD know which jails and institutions accept their services. But instead they are greedy and just take everybody's money.

After having $80 worth of unauthorized charges to my credit card, customer rep told me to dispute charges as she was unable to help me. Check into owner of company, he is a former prison inmate who figured out while in prison for drug trafficking how to make money from the misery of other inmates. He makes over 3 million a year at our expense and misery.

DO NOT enter your credit or debit card BY ALL MEANS. This company will illegally charge you even after you cancel your subscription. Oh yeah…and you can't remove your card until the subscription is cancelled so they can continue to take money right out of your account as if you won't notice or something. Did not get a single email or notification for any of these fraudulent transactions. Will never be using this service and I hope it burns to the ground. This company takes advantage of people with incarcerated loved ones. Absolute scumbags.

Pretty cool. I don't like that I have to wait for something to fully process before I can send another message. Also I wish you could use a phone calling service for Shelby county through pigeonly.com.
But overall it's a neat way to stay in touch with incarcerated loved ones.

The picture printing service is only $5 a month for as many pictures as you want to send, which is awesome. The only drawback is that in the state of Texas, the offenders are only aloud to get 10 pictures per envelope and Pigeonly does not offer a way to split an order into multiple envelopes. So, when sending the pictures, I send 1 envelope with ten pictures and they do not let you place another order until the current order has been received by the facility. Is it really worth the $5 if my family member can only get 20-30 pictures per month?

I cancelled my subscription in February, and so far, I have been charged $100 for services I am no longer subscribed to. Customer service has been no help, and I am STILL being charged, despite having been in communication with them for two weeks over email and having spent hours on hold with their "customer service." I would not recommend using their services unless you have hundreds of dollars to spare for no service and hours to kill waiting on hold.

UPDATE: 7 Months later, Pigeonly is at it again. They have begun charging my account again, 39.99 three times within the last week. This is a criminal company and they should be prosecuted for their illegal behavior.

I went through pigeonly to send a birthday card to my son paid twenty four dollars the first time. Then I let them bill me 19.99 a month but then I look at bank statements they took 19.99 out of my account 19 times I have called the first two people told me my refund would take three business days, the third person said 3 to 14 that's when I ask for supervisor Kate the supervisor has given me a big run around had me email her supervisor with no response from her now when I call gorge or Chris tell me she is not there she will call me back no response call back she is on phone. I am 56 years old I can't afford to do with out this money. I have been very nice when calling this has gone on for two months now.