Planet Fitness

They're okay. They charge too much. Very judged mental place to go to. But have a lot of different options for working out.

This company will took money out of your checking accounts without your knowledge.
It should be banned in canada and sue for flatulence.

I've been a member of pf planet fitness since 2013. Since then, I've been a member at 3 locations. The East New York location in Brooklyn has been the most distressing experience in my 33 years of existence. Why?
1. Poor data management
2. Inconsistent quality of customer service
3. Decentralized administration of the planet fitness corporation

Let's delve in.

1. Planet Fitness lost my banking information not once, not twice, but 4 times in the past year. Every time I have gone in, there's some issue with my membership. Now, I've had the same bank for about 5 years and certainly a 10 dollar membership is no issue. So why has it been that even speaking with the manager, providing routing and account number in addition to debit card not enough? How many people does it take to manage data? Not sure. But planet fitness needs to figure that out.

2. There seems to be no clear standard for customer service 2/3 locations were ok. However l, at the East New York location, their handbook must have different examples of what good customer service looks like. I was turned away from the gym one cold February day because of an error on their part. Not only was the employee dismissive and rude, she was borderline confrontational. The manager was polite and helpful-and the would have been effective if not for the fact that my payment information was still entered wrongly or the proper steps were not taken to link their system with my bank.

3. Having to only deal with your local planet fitness when they are the problem is a problem. Planet fitness has no centralized customer care, so it is difficult to report unsatisfactory experiences or locations. Why after providing planet fitness with my information 4 times this year has culminated to my receiving my mother's membership emails instead of mine, I'll never know. But now you all do and hopefully planet fitness headquarters too.

I wanted to rate planet fitness with the highest rate available! There's one near me that's awesome. Thank you

I was robbed yesterday $287 dollars inside Planet Fitness. My backpack with my wallet was inside the locker with a combination lock pad. I am busy but I needed to cancel all my credit cards and debit cards. However all my accounts have auto pay and due payments are now in the beginning of the month, I won't receive the new cards at least in the next 10 business days and I'll be traveling abroad this Wed 6/7 WITHOUT ANY CARD TO MAKE TRANSACTIONS OR WITHDRAWN MONEY FROM ATM! Planet Fitness ruined my life as all my accounts are blocked, I wanted to workout until the day I'll leave and I don't feel safe on their premises. I usually carry my computer and my expensive headphones in my backpack (luckily not yesterday!). I was planning to workout until the day of my vacation (going to the beach) but it's horrible to be in a place where everyone now is a suspect. I won't be able to start a new membership without cards or because of time. I have decided I don't want to be a member for sure anymore. And they have all the difficulties to cancel membership with 30 day notices etc etc etc. But I don't want to pay a penny extra to them. Choose wisely, this isn't a good place! They do not have AC and wifi! They say they do but they don't! HORRIBLE!

To whom it may concern,

I have been a customer for so many years. I have been wanting to cancel this account for a VERY long time. I have been giving you my money for free for many years! I have called trying to cancel my account and Planet Fitness has not made it easy to cancel. Unfortunately I travel for work and never seem to have the time to go in and cancel my membership like I was advised. I finally go in the facility and was encountered with a gentleman who was being very helpful to the best of his ability. He asked for assistance from the Supervisor Diego at the facility located at 819 E. Pioneer Pkwy in Arlington Texas. I was flabbergasted my the service received from this guy. That fact that his claims to be the supervisor is surprising. He didn't care for anything I had to say. I attempted to explain details to help him find my account and he spoke over me and was so RUDE. Now I'm to square one and unable to cancel my account. Im so upset for the way I was treated! To top it off it's so hard to reach these people! They don't make it easy at all! I WANT TO CANCEL MY ACCOUNT! Please reach out PLANET FITNESS!

Pissed who wants to be an EX CUSTOMER!

CANCELLING MEMBERSHIP EMPLOYEE IS VERY RUDE WOULD NOT LET MY FIANCÉ AND MYSELF WORK OUT OVER A $15.00 LATE FEE SUPER RUDE WILL GIVE EMPLOYEES NAME ASAP!

They do not allow you to end your membership online or over the phone. YOU HAVE TO GO INTO THE GYM OR WRITE A LETTER? How is it 2023 and it's this HARD to CANCEL? Never again!

I was a member of the Tallman, NY Planet Fitness club, which had to close down due covid. When they reopened, they expected all former members to come back as if there had never been a substantial lapse of service. I called and they gave me a month freeze to decide what I waned to do. Then during the month I called to say I didn't want to come back, that I didn't believe it was safe. They told me to either come in or send a certified letter. As scared as I was, especially being a senior, I came in to officially close the membership for my wife and me. They told me it was taken care of, and I then left in a hurry, since there wasn't any social distancing in the entry area where business is conducted. After some time, my credit card was charged $61.42. Why? Apparently the clerk cancelled my wife's membership but not mine. Okay, everyone makes mistakes; however, Planet Fitness refused to credit the $61.42. What a ripoff. And I had planned to rejoin after the virus. Please, don't do business with Planet Fitness in Rockland County, NY!

I normally use a different Planet Fitness but I have a black card so I decided to use the Cranberry location because I was adopting a cat in the area later tonight. I was at planet fitness at 430. My adoption appointment is at 630.
After I entered the gym I went straight to the ladies locker room. When I exited the ladies locker room I went directly to the stair machine in front of the ladies locker room. The third stair stepper closest to the entry of the gym.
I was on the stairs for about fifteen minutes before I was approached by and employee and asked to leave the store for not cleaning the exercise equipment between uses.
I was not on multiple machines. I was only on the stairs that they interrupted me on. I was asked to leave the store for absolutely no reason. I explained to the employee I had not used any other equipment he said that maybe he confused me with someone else. Which is a near impossibility due to my heavy tattoos and long blonde hair. I am 100% being discriminated against for having tattoos in Cranberry.
I have never ever been treated this way in the city of Pittsburgh. Pittsburgh is a loving community and I have always been treated with respect. This experience is shameful. In this day and age to be kicked out of an establishment because of the way that you look. There are cameras all over this gym. I can prove that I was on one machine for a few minutes before they kicked me out for not cleaning it. I cleaned it and left.
I am vaccinated. I am a social worker. I always treat my home gym with nothing but the utmost respect and would never not clean a machine. I was profiled and kicked out of this gym.
When I left I was in tears but spoke with a manager. He apologized but said he didn't have a corporate number and the only solution was to complete an online survey.