Planet Fitness

I paid for the 25 membership so I wasn't locked into a plan and I was still charged the buy out fee of 59.00 when I shouldn't have been charged it literally states it online that I wouldn't be charged. This company still money and falsely advertises their gym saying that the higher membership has no commitments but in reality they will not let you cancel ur membership until a year from the first charge or pay the 59.00 buy out fee the same fee the annual 10.00 membership is charged! Not worth it and their customer service is a joke! Good luck trying to get them to answer you

I have no problem with the LGBTQIA's but for a transgender male to be in the woman's locker room with a child is disheartening. We can respect them but they need to also respect others. That child could have teams seeing a man in the woman's locker room. Get them their own locker room. No penises should be in a female locker room. They're not females they want to be one. Just disgusting! I hope they boycott all planet fitness. I don't want to give no stars but you have to give at least one

Planet Fitness is one of the worst gyms to ever get involved with. The facilities are decent but their billing practices are unethical at best and their customer service is non-existent. This is a money trap. You can sign up online but you have to cancel in person or via certified mail. Beware.

The gym has broken instruments water leaking from ceiling. Employees are rude they treat there customers like scrap. People playing loud music on there phones. Bathroom is flooded woman restroom not cleaned. Complain about it nothing been done for week as per employee. Bought a drink at the cooler bottle is already open. Told the employee take another one same thing. Mis managed at this place.

No trainer on site, haven't had a trainer in quite a while. Instructors just tell you to use the app, which has beginner workouts but no specific plans if you have certain goals. The staff is rude, hateful, and if you ask questions they don't like they will get mad and threaten you. I tried contacting corporate and emailed the owner about the staff's attitude but they have yet to respond or contact me about my concerns. I do not recommend this gym for anyone. Also thier perks, such as massage chairs, angel machine, and tanning beds are always broke.

Planet Fitness in general has great programs at reasonable prices, but this particular location has a management problem. She could care less about her customers. Her attitude is adopted by her employees. The owner of this location would do better by sending the staff to customer service training.
The music volume at the location is consistently so loud that I leave the location with my ears ringing.

If you are planning on joining, I highly recommend the Puyallup or Tacoma locations. If you are stuck going to this gym you may want to invest in ear protection or noise cancelling headphones.

This location should also be required to post a photosensitive seizure warning in their "relaxation" room. The lights flicker so badly that I where a sleep mask to avoid getting a migraine.

Would have appreciated even a few days of advanced notice to cancel a membership before backing my way into a contract I knew nothing about. $100 down the drain between my annual fee and early cancellation and I'm never going back. Don't believe their "no commitment required/$10 a month" marketing scam and learn from my mistake in the future.