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Platinum Health Supply has a rating of 3.8 stars from 135 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Platinum Health Supply most frequently mention fast delivery, and customer service. Platinum Health Supply ranks 3rd among Medical Supplies sites.
3,388 reviews
Thank you to the team at Platinum. You have constantly and thoughtfully kept us informed about the inevitable delays being experienced during this bizarre time of exceptionally high demand. Keep the faith everyone - Platinum always deliver as swiftly as they possibly can.
They will happily process an order (and take money) with no ability to actually provide the product. Phones do not answer, emails and DM's rarely responded to. They cannot tell you whether the order has shipped or when it will ship, just a constant 'we are doing our best', 'we are overwhelmed', possibly 5 business days (which you will hear multiple times - standard response). The reality is, they created a situation where they could take maximum orders (and money), with no consideration that they did not have the processes in place to facilitate the delivery of those orders. And if you want a refund - that will be 10 business days. Check their social media, they have multiple disgruntled customers.
Great communication thank you
Received items with a week of ordering. Product is fantastic and well packaged
Thank you for your brilliant communication. Much appreciated. Keep up the good work! Stay safe. Cheers
Outstanding buying experience and then such speedy delivery. Super impressive. Great email communications also.
Good service - Easy to use website, quick delivery and product is of high quality at a reasonable price.
Thank you James for your rating.
We hope to do more business with you and kindly let us know if there is anything we can improve on at customercare@platinumhealthsupply.com.au.
Easy check out with shop pay, fast shipping despite public holidays and Christmas/ New Years period.
Placed order 4 weeks ago and still hasn't arrived.
Emailing & calling met with automated response..
Hi Saimon,
We genuinely apologise for you have not received your order and for not receiving appropriate responses to your emails.
The latest spike of COVID cases has caused an influx of orders and customer inquiries that we were not able to foresee. This has led to a code red in retail due to staffing issues businesses similar to ours have been trying hard to deal with. Logistics also have been struggling for staff causing a great number of delays in shipment of orders and stock. Due to this, we also have been having problems replenishing stock. Kindly understand that this is a nationwide issue and we did not mean to give you any inconvenience.
We have hired more than 20 additional staff and are working around the clock to make sure orders are processed and delivered, customer inquiries are answered on time. However, we have not caught up with its high volume so we ask humbly for your understanding.
Your rating is very much affecting our family-owned business's reputation so if there is anything we can do to resolve your issue, we will. If you still are having problems, please send us an email at customercare@platinumhealthsupply.com.au or call us at 03 6407 7001 and rest assured your issue will be resolved.
Thank you.
Easy to use & order however had to accept substitution rather than preferred item
Only company found with available kits
Needed to travel to Tasmania
Easy site to buy from very quick to arrive pleased with price and product
We are delighted to hear we have met your expectations.
Hope to do more business with you and may you recommend us to your friends and family.
Very efficient. Kept me up to date as to what was happening with my delivery. Very satisfied.
Quick and easy to order and a trustworthy company unlike many others.
Hi Ashley!
Thank you so much for taking the time to do a review. We greatly appreciate it.
Have a lovely week ahead!
Was quick and easy,as I needed,as I had used my other till it was falling apart.
Hi, Nicole.
Thank you for your positive review, It is much appreciated.
We hope you recommend Platinum Health Supply to your friends and family. Have a great day ahead!
Best place to shop easy polite and always ready to help
It always arrives earlier than it said and in good condition.
Hello Bonnie,
Your feedback is very much appreciated. Your satisfaction is what we always aim for and we look forward to doing more business with you. Please do not forget to recommend us to your family and friends.
Thank you so much!
Pretty easy. It could be better if I can still adjust the order quantity at the check out.
I like the idea of also having the opportunity to support a charity.
Awesome Products, Awesome Company. Ease of transition and very speedy delivery.
Great trusted Company
I knew it would be great
Easy. Fast, good price. Can't get over the fast delivery.
Quick and easy and when I made an enquiry I was answered straight away
Hello Lynere,
Your positive feedback means much to us. We hope to do more business with you in the future and may you recommend us to your friends and family.
Stay safe and take care.
Seamless Ordering and Goods delivered promptly and intact.
Good and quick response. Good product. Good service
Easy, seam free purchase. Thank you
Quick delivery, very suitable for purpose, great packaging
Very easy ordering process, good communication & arrived sooner than I expected. Will shop again!
Gain trust and grow your business with customer reviews.
We're a proudly Australian owned and operated business that aims to provide a high level of service within each and every purchase. We aim to take every client and future customer through a journey that explores the widest range of PPE products to meet any type of organisations needs.
Platinum Health Supply is more than just your one stop shop for all things PPE, but a trusted adviser that knows how to keep your organisation health & safety compliant.
Hello Stephen,
Your positive feedback means much to us. We hope to do more business with you in the future and may you recommend us to your friends and family.
Stay safe and take care.