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Platinum Health Supply has a rating of 3.8 stars from 135 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Platinum Health Supply most frequently mention fast delivery, and customer service. Platinum Health Supply ranks 3rd among Medical Supplies sites.
3,388 reviews
Thank you to the team at Platinum. You have constantly and thoughtfully kept us informed about the inevitable delays being experienced during this bizarre time of exceptionally high demand. Keep the faith everyone - Platinum always deliver as swiftly as they possibly can.
They will happily process an order (and take money) with no ability to actually provide the product. Phones do not answer, emails and DM's rarely responded to. They cannot tell you whether the order has shipped or when it will ship, just a constant 'we are doing our best', 'we are overwhelmed', possibly 5 business days (which you will hear multiple times - standard response). The reality is, they created a situation where they could take maximum orders (and money), with no consideration that they did not have the processes in place to facilitate the delivery of those orders. And if you want a refund - that will be 10 business days. Check their social media, they have multiple disgruntled customers.
Paid for a product and went to pick it up. Received a notification to pick up order. Apparently they didn't have it in stock and I was given a product that was valued less than what I paid for.
Tip for consumers:
I won’t be using again
Products used:
Covid tests and masks
We ordered and paid for the consignment on September 15 and received it today, a 3 week turnround is not a good advertisement for your advertised Fast delivery
After searching a lot of websites, I purchased some Covid Rapid Test from Platinum Health Supply hoping I would get them quick. I ordered Tuesday Morning and they were delivered to my house Thursday morning, I couldn't believe how quick and easy it was.
Thank you so much I have recommended to my family and friends and I will be buying more when they become available.
Products used:
Covid Rapid Test
Thanks for the personal email update & General email update RE delays. I appreciate it's tough at the moment but the honesty is much appreciated. Plus good to have my RATs! Thanks
Thank you for responding so quickly
You had supply
Because need them for work
You keep sending me emails to say you hope to ship within 3-7 days and would I like to order more stuff. I would like to know when you might be able to ship, realistically. Even if it is longer than 3-7 days
I have worked with this company on an auto- delivery for the last 6 months. I have found the general service and customer service team to be really outstanding and responsive,
Easy to order and great communication. Very honest about delays due to excess orders. Item arrived in great condition and arrived in great time even though I had been told it may be delayed.
We placed an order at 11 am on Tuesday the 4th of January. It has just arrived at our home at 1pm on Thursday the 6th January. Well done Platinum Health Supply. Great service.
…R Surace
Tip for consumers:
Don’t get angry if your experience is a little slower than mine. I got in early just as demand was starting to climb
Products used:
Covid RAT
Fantastic, on time delivery. Items are provided with all the major safety measures and precautions. All medical products are high quality and genuine. Impress with the customer service team.
Order *******, not sent, no received. Emails not returned (7) and one complaint to fair trade. Poor form
Tip for consumers:
Do not order through this company
Products used:
RAT
Hello Charma,
We sincerely apologise for not getting any information about your order and for not receiving a proper response to your emails.
It has been tough for businesses like ours to get orders out due to the code brown in healthcare and code red in retail. These were caused by the latest COVID cases spike that also lead to staffing issues. This has affected the whole country which includes shipping companies resulting in big delays in the shipment of orders and stock.
While we have recently hired additional staff to get orders processed and posted as well as answer customer enquiries, we are still coping with its high volume. So we ask for your kind understanding in this challenging time.
Your rating is of utmost value to our business's reputation which is why we ask for you to give us an opportunity to resolve your issue personally. Kindly email us at customercare@platinumhealthsupply.com.au or call us at 03 6407 7001 and rest assured we will resolve your issue in the best way we can.
Thank you so much.
The customer service is top notch. It's clear to the naked eye that professionals work here. I would definitely recommend it.
Really easy to access the products, straight forward checkout and the best thing is they offer paypal.
Very easy, reasonable shipping, keep up to date with supply throughout the whole order process very professional
We needed to add other items to an order placed online to get one delivery. The staff were very useful in fulfilling our request.
Hi Napoleon,
We are happy to hear your experience had been great and would love to hear from you again.
Your feedback is very important to us and we thank you for letting us know of your experience. We hope you recommend us to your family and friends and hope to do more business with you in the future.
So far everything has gone smoothly thank you. It's nice to know that my goods are on the way. Thank you.
Found the gloves & gloves I need for work, fast checkout & trusted website which I have used a couple of times before & will use again.
$23.95 for a single RAT test is clearly price gouging. This is shameful and parasitic behaviour during a national crisis.
Would prefer a choice on shipping as I feel that express shipping is far too much! For my next order I would appreciate a larger choice. THANKYOU VERA GREEN
Great help from the customer service operator very polite and has a great sense of humour.
Best buy and local company
Wish to protect myself and others from transmitting covid.
Would prefer a choice on shipping as I feel that express shipping is far too much! For my next order I would appreciate a larger choice. THANKYOU VERA GREEN
It wouldn't let me use the discount code that was emailed to me on checkout unfortunately. Am happy with the ease of use when ordering online though.
Hi Vicki,
Thank you for your feedback and we are sorry to know your difficulty in using the promo code. We would be happy to check it further and investigate if needed if you could reach out to our customer care team via customercare@platinumhealthsupply.com.au.
We hope to do more business with you in the future and may you recommend us to your friends and family.
Stay safe and take care.
Very pleasantly suprised by the knock on the door to deliver the goods that felt like I'd only just ordered on the web page!
Really happy with the way our order was handled. The process was super simple and we received the order within 2 business days!
They had the product that I needed at a really good price
Needed them for our Students and Academics
Delivery is quick. Thanks. Delivery is fast though we missed the first delivery but the Re delivery is good, he delivered it to our floor. Smart man
Very easy to found what I want it, quick checkout.It very quick to found, because I new what I was looking for.
Hi, Barbara.
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Please share the good news with your friends and family. Thank you!
Found our item easily, all the details included, quick and easy transaction - appreciate that very much!
Su
Easy ordering process with good follow up communication. Fast delivery given the current demand for rapid antigen tests.
Prompt delivery in what must be a difficult time for the company to fulfill orders.
Much appreciated.
Gain trust and grow your business with customer reviews.
We're a proudly Australian owned and operated business that aims to provide a high level of service within each and every purchase. We aim to take every client and future customer through a journey that explores the widest range of PPE products to meet any type of organisations needs.
Platinum Health Supply is more than just your one stop shop for all things PPE, but a trusted adviser that knows how to keep your organisation health & safety compliant.
Hi Peter,
We are truly sorry for the long delay in getting your orders out. We have been experiencing an increase in orders with the high demand for our medical supplies. Rest assured our team is working around the clock to make sure we get caught up and attend to all of our orders.
Your rating is very much important to our Australian-owned and operated business which is why we would love to rectify and resolve this issue. Kindly send us an email at customercare@platinumhealthsupply.com.au and rest assured your issue will be resolved.