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Platinum Health Supply has a rating of 3.8 stars from 135 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Platinum Health Supply most frequently mention fast delivery, and customer service. Platinum Health Supply ranks 3rd among Medical Supplies sites.
3,388 reviews
Thank you to the team at Platinum. You have constantly and thoughtfully kept us informed about the inevitable delays being experienced during this bizarre time of exceptionally high demand. Keep the faith everyone - Platinum always deliver as swiftly as they possibly can.
They will happily process an order (and take money) with no ability to actually provide the product. Phones do not answer, emails and DM's rarely responded to. They cannot tell you whether the order has shipped or when it will ship, just a constant 'we are doing our best', 'we are overwhelmed', possibly 5 business days (which you will hear multiple times - standard response). The reality is, they created a situation where they could take maximum orders (and money), with no consideration that they did not have the processes in place to facilitate the delivery of those orders. And if you want a refund - that will be 10 business days. Check their social media, they have multiple disgruntled customers.
Quick and easy process. Good communication at all times
Good- simple and straightforward. Delivered on the date that I was advised to expect. Prompt.
Ordered and received my rats within two business days
Quick and easy. Will be happy to use again in the future
Thank you. I am very pleased with price and service.
On time, polite staff under a whole lot of pressure! Very happy
Great communication in a period of time where people are pushy
The service was timely, trouble free and efficient.
Price and quality
Recommended by a colleague
Fantastic. Very quick and reliable. Will definately buy from again. Thanks.
Searched online
Online shop was easy. Haven't received yet but when I do, an update will follow
Very easy and fast to order online as it was straight forward
Thanks for the fast response.
Quick services
Best regards
Ming
Near my house
Thanks for the fast response.
Best regards
Ming
Just great just great just great just great just great
Sale products
Good product, great buy
* Platinum Health Supply attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Very easy, good savings. Will wait to see how long delivery takes.
Thank you Dawn for your rating.
We hope to do more business with you and kindly let us know if there is anything we can improve on at customercare@platinumhealthsupply.com.au.
Stock available at a reasonable price, timely delivery
Hi Kerry,
We are so pleased to know we have met your satisfaction. It is in our best interest to serve you well.
Thank you for supporting our business and hope you recommend our products and services to your friends and family.
Easy to order, arrives reasonably quickly. Gloves run on the smaller side.
Because I wanted black latex free gloves and these were the cheapest I could find for a carton even though they are way more expensive than they should be. Glove prices are ridiculous thanks to Covid.
Because I have a latex allergy
Very helpful and fast responses. Excellent delivery swift.
Relatively efficient service overall, with fast delivery
Out of internet options
For reusable purpose
So far very good, easy to order and product come reasonably fast.
Will see when we fly. That's all I can say at this time.
Price and what we require.
We require them for this airline.
Fast delivery, fast delivery, fast delivery, fast delivery, fast delivery.
Hi John,
Your positive feedback means much to us. We hope to do more business with you in the future and may you recommend us to your friends and family.
Stay safe and take care.
Site easy to use and good range of products. Received promptly.
Colour, design and supporting Starlight Foundation.
I received my order promptly. Good service and recommended
Customer satisfaction
I work in the health sector
Dear David,
Thank you for your 5-star review and for choosing Platinum Health Supply. We are thrilled to hear that your experience with us was positive and we were able to exceed your expectations.
We understand that timely delivery and customer satisfaction is of the utmost importance. We pride ourselves on providing excellent customer service, high-quality products, and timely delivery. We know that trust is a key factor when it comes to healthcare products and we are committed to being a reliable source for our customers.
We are dedicated to providing comprehensive solutions for health-related consumables to a diverse range of industries and businesses and individuals. We believe that it is our responsibility to not only ensure that people have access to the necessary equipment and protection to maintain their safety and productivity in the workplace, but also to give back to the community and make a positive impact through our various social initiatives.
We believe the best form of marketing is word of mouth. Every bit of support helps, so thank you for taking the time to leave a review. Any referrals to your network, family and friends will be greatly appreciated.
If you have any concerns regarding any future orders, please do not hesitate to reach out to our customer service team. Thank you for your support, we look forward to serving you again soon.
PH: 03 6407 7001
Email: sales@platinumhealthsupply.com.au
Best regards,
Dylan Johnstone
Platinum Health Supply Group
Thanks for my order, came so quickly and exactly as I expected, well done
Hello Jacqueline,
Your feedback is very much appreciated. Your satisfaction is what we always aim for and we look forward to doing more business with you. Please do not forget to recommend us to your family and friends.
Thank you so much!
Personal Experience good, Nat, exceeded my expectations
Used them previously
That's what we use
Hi, Magnus.
We are happy to know we have/Nat exceeded your expectations. It is in our best interest to serve you well.
Thank you for supporting our business and hope you recommend our products and services to your friends and family.
The gloves purchased were out of necessity,
Most of the preferred gloves were out of MEDIUM sizes, which happens VERY FREQUENTLY
* Platinum Health Supply attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Gain trust and grow your business with customer reviews.
We're a proudly Australian owned and operated business that aims to provide a high level of service within each and every purchase. We aim to take every client and future customer through a journey that explores the widest range of PPE products to meet any type of organisations needs.
Platinum Health Supply is more than just your one stop shop for all things PPE, but a trusted adviser that knows how to keep your organisation health & safety compliant.
Hello Ballan,
We are thrilled to know you liked our products and services. We hope to have you again in the future and please recommend us to your family and friends.
Thank you!