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PlayerAuctions has a rating of 4.4 stars from 2,915 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch, and long time. PlayerAuctions ranks 1st among Virtual Goods sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 hours
One thing I knew instantly upon completing my purchase is that I will be back here.
The service was excellent from payment processing to website design and to actual delivery.
The amount of offer variety is astounding its like walking inside an Asian thrift store and finding convenient deals you don't know you needed. :P
Date of experience: November 1, 2022
Couldnt even sign up for an account, tried using several friends phones to receive the SMS and it would never send... Pretty sure this site just exists to get your email/info. I go to contact support and no help, but i see they are busy replying to peoples reviews instead XD
Date of experience: October 23, 2017
Hi Laurent,
We're terribly sorry if you haven't received the PIN yet for the registration. We have sent you a private message that contains some potential solutions to this issue. Please rest assured that any and all email and phone number information we receive are strictly confidential and treated professionally; we never share those with persons or companies outside of PlayerAuctions.
In case you have any other concerns or issues, please do not hesitate to write back to our PM to you.
Kind regards,
Richard
Stay far away from this site, they don't utilize any of the standard visa or other safe pay systems.
If I could give - stars I would!
Payment authorization completed
Jun-20-2020 09:51:39 PM
Order closed by system - payment settlement failed
Jun-20-2020 09:55:07 PM
They don't give you any reason for why the order was closed!
Instead of verifying our user accounts like other reputable sites, they have some sort of risk assessment system in place that basically just takes you money and closes the order.
None of the other payment options work,
G-pay comes up with random errors
Apple-pay comes up with a link that cant be used.
Their resolution/ help center say go buy crypto currency and pay with that!
So basically they only want to be payed so their is no paper trail.
Use at you own risk!
Date of experience: June 21, 2020
Hello Chad,
Thank you for bringing this up. I was able to check on your order and the reason it was declined is because our system found security considerations on the transaction. You are paying a high amount of money for the order so the system decided to decline the payment for your safety. To retain the integrity of our system, I'm afraid we cannot divulge information as to exactly why the order was declined. I am really sorry for the inconvenience.
Crypto is only offered as a solution for users wanting to skip verification, since crypto already has their own verification process from their end. In your case, however, I wouldn't recommend trying on the same order and if you'd like to purchase again, my advice is to try after a few days but from a different seller and preferrably, one with a lower price point.
Best regards,
Richard
Never had any issues with the site. Services perform admirably and the security portion is top notch. They take payments seriously perhaps a little too seriously but I appreciate it just the same. More deals to come good sirs!
Date of experience: January 31, 2023
This is very kind and we're honored — thank you so much, Melvin!
Using PA.com few years doing well but got some issue currently, i am on rage by now.
My money stuck at PA.com side then they still did not refund.
Live customer support broken, no respond support ticket, their phone number useless. And PA.com keep saying that "please contact through to my twitter and facebook".
A company doing 15 years still in garbage like this.
What should i do now?
Date of experience: May 9, 2017
Hi Jummer,
Can you send me a private message with your Order ID so I can check your payment/refund status or why it got stuck?
Actually, we don't encourage contacting support through social media like Twitter or Facebook; we would love to help you out through our Help Center and email. Currently, we don't offer phone or chat support, but we will be looking into these in the future.
I hope to hear from you soon,
Lei
Customer Support Manager at PlayerAuctions
I have bought and sold on playerauctions for years and have never had any issues. Purchasing through reputable sellers is a must as they do not want to give up their reputation over a messily $50. It's about smart purchase and selling, don't go and buy an account over 100$ with someone who has 5 feedback. Be smart.
Date of experience: July 13, 2016
I discovered playerauctions a long time ago, back in original Everquest days, over a decade ago. I've used them a number of times since, with good results. In particular, lately I've had amazingly fast response and effortless transactions, good communication from the users. I like that you can get a variety, not just gold but items as well. One feature I like is the security -- the money is held until the buyer and seller confirm successful transaction, which alleviates any worries about fraud or charge-backs.
Date of experience: June 20, 2014
Not my first order, have bought several times from them and I'm happy to say that transactions were are all flawless. It's a useful site to bring together gamers and be able to do trades in peace. ++++
Date of experience: October 19, 2022
Thank you so much for the trust and continued patronage, Dan!
Always had successful orders on this site. I did have an account compromised at one point and they were kind enough to refund this back - they could've quite easily decided against this... so very much appreciated from a customer point of view which has actually led to me spending more on the website.
Date of experience: November 5, 2020
Thank you very much for the kind words — I'm grateful for your acknowledgement and appreciation of our efforts, Luke. We hope you continue to enjoy all your future transactions with us! :)
Never had any issues and communication was amazing. I do not mean this in a bad way but the seller was not a native english speaker but that was what made it awesome as his efforts were really impressive in asking me if I wanted to get it directly or via mail. He was super polite until the end. You can bet I'll be ordering from him again.
Date of experience: August 16, 2023
Thank you so much for the wonderful feedback for your seller and the transaction, Domee. If you could, please take the time to leave him feedback on the site as well, we're sure it will mean a lot to him.
PlayerAuctions provide a good platform for trading electronic game accounts, items. However, there are some dodgy sellers. It is best you check seller feedback carefully and do as many checks yourself as possible. Always best to avoid the dispute resolution process (it can be a very long process).
Date of experience: December 7, 2016
The service provided was top notch. One minor complaint is that the price can be unreliable between sellers so if your new, make sure you do enough research so you don't end up buying an expensive offer.
Date of experience: October 19, 2022
Thank you for the pro-tip and for the kind feedback, Joe! Much appreciated.
This site is full of scammers. They're very fast in charging your bank account or credit card but will take centuries to return your money back. Also, they're selling stuff like game accounts and gold non legit from non-original owners. Be careful and good luck if you still buy to this site...
Date of experience: December 25, 2015
I bought an account paid the insurance next day player took account back. Filed a dispute with pictures and email communication confirming. Bought insurance, no matter what information you have it will never be enough to claim on the insurance. SCAM save your money do not deal with this company. Horrible support
Date of experience: August 29, 2018
Hello CH,
I'm truly sorry but upon checking with our support team, the evidence you sent was insufficient. Even with insurance packages, we still require buyers to prove their claim with compelling evidence or correspondence from the game publisher in order to make the process fair to the seller as well. I'm sorry for how this turned out, but if there's anything we can do for you, CH, please contact us by writing a message through the Q&A form here.
Best regards,
Richard
PlayerAuctions feels extremely safe and has a great policy to ensure that you get your product from the seller, and vice versa. There are thousands of sellers and affordable products. My only concern was the slow phone verification when starting my account.
Date of experience: July 14, 2016
Offers are legit and they have a nice community of sellers. Communication is generally fine you will stumble into some vague details every now and then best to just move on and find a different offer.
Date of experience: December 19, 2022
Thank you so much for the kind review and for sharing this tip, Danilo.
Have had to place two different orders, had to cancel first order because it was stuck at verification despite all instructions being followed and am yet to receive a refund for this attempted purchase, created a new order and now I'm back at square 0, having payed twice as much as intended just to receive nothing, would not recommend, doesn't work properly and receive uninformative automated responses which just make the experience even more frustrating.
Date of experience: December 28, 2017
Hi,
I apologize for what happened and I'd be glad to explain the delay with payment verification The secure order verification process is often completed within minutes. In some cases when the volume is high, it may take longer. Since they're handling payments, they are carefully reviewing orders to avoid fraudulent transactions. I sent you a private mesage with more information about your concern.
The other order that you are talking to has already been refunded. We appreciate your patience and understanding.
Regards,
Krys
Its very secure website to trade.
I have been a member for about 2 years now but I have never had problem with player auctions.
There are quite large number of buyer and sellers meaning seller must compete with each other leading to low price.
Great website.
Date of experience: June 4, 2014
Awesome site! I use Player Auctions every day and I am 110% satisfied 7 days a week! You'll find many offers and orders for your virtual goods and their customer service is also great! 100% recommended!
Date of experience: June 4, 2014
As stated above. In addition to that, the staff was very rude and they claimed to have "Investigated" the retrieved account claim. Will never return, and now that I've found a better gold/account selling rates. PA isn't anything more to me than just an abbreviation of the state 'Pennsylvania'.
-Steven G
Date of experience: June 20, 2016
Super good! The site has so many deals so you can always find a price and setup that suits you. Just be careful there are some bad apples sending fake messages - dont give in! Use the site's valid ordering pages. Good luck!
Date of experience: November 21, 2022
Thank you so much; I'm glad you were able to use the site extensively, Kevin. Many thanks for the tip!
I have had nothing but great experiences here. Most of the time you're just dealing with other players of the game, no large secret companies that make the majority of their gold by mass botting and hacking accounts. Cannot recommend enough.
Date of experience: December 17, 2016
Thoroughly impressed by the large list of offers they have. There's so many it sometimes hard to pick the best one since each offer is better than the last xD but yeah I did end up getting one that I like
Date of experience: October 23, 2022
Thanks a lot for the awesome review, Dmitry! Hope you enjoy your purchase. :)
Both sellers and staff are amazing at what they do
Offers are vouched with feedback and always available
Best of all is that security is top notch you will check the order as a buyer and get to confirm it first
Date of experience: July 20, 2023
Thank you so much for the very kind review, Jonathan!
Their fees is 10% of sales + more... quite heavy for a middleman service that provides little support. Another thing would be how obsessive they are with your identity; requiring you to send in extensive personal details. Not sure what they're doing with it - which is the scary part! To add on, they would message my paypal email address instead of the registered email I supplied to them to be used as contact. All in all, as legitimate as they sound and say they are, I suggest steer clear.
Tip for consumers:
Stay away unless desperate and fearless about identity theft...
Date of experience: January 27, 2015
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.
Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.
At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.
Thank you very much for the kind words and support, Piper. This means a lot to us. :)