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PlayerAuctions has a rating of 4.4 stars from 2,918 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch, and long time. PlayerAuctions ranks 1st among Virtual Goods sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 hours
Been at it for over two weeks now trying to be paid through PayPal. Same story. A carbon copy response that the payment was declined. And you won't be informed of this unless you actually open a ticket and ask.
I checked my Paypal account. I've contacted Paypal. The account is fine. And there is NO indication of an attempted payment from PlayerAuctions.
So now, I've setup an account with Skrill to try getting paid through them. Player Auctions may be an okay place to purchase goods and services. But I will definitely avoid using it as a seller.
Date of experience: November 21, 2017
Bought an account, unfortunately the seller recovered it. Thankfully, I also purchased sale insurance, and was hopeful credit would be compensated for my loss. I submitted a reclamation form, and I waited for more than one month, and got no response from them. In addition, they also ended up closing my reclamation regarding the account, with no compensation whatsoever. So, my money is essentially gone. Also, the same account was relisted on the website as well! Unacceptable; terrible company and will never do business with them again.
Date of experience: February 23, 2017
Hi Scott,
I'm sorry you feel that way, I know the trading of accounts is a very big deal. I would like to see what I and my team can do for you.
With regards to "no response", could you kindly send me a private message with your Order ID and PlayerAuctions username so that I can look into it?
And if the account was re-listed, please let me know the URL of the new offer as well. We don't allow reclamation or unauthorized reselling, and if the seller has violated all these things (taking down our site's reputation in the process), then he should no longer be allowed to stay on PlayerAuctions.
I look forward to your PM and I hope you can give PlayerAuctions another chance!
Thanks,
Lei
Customer Support Manager at PlayerAuctions
Amazing service with Playerauctions.
They always deliver fast and to my satisfaction, they are fast and professional.
On top of that, their verification are intense and make me feel comfortable making future purchases.
10/10 will use again
Date of experience: May 18, 2020
Thank you very much for the positive feedback and for appreciating our verification process, Zach! We're really grateful and we hope you enjoy your order. :)
Good and dedicated service. Seller seemed to have run out of stock while working on the gold I needed (to be fair I needed a large amount). He couldnt send over the last 20% so we settled at 80 but he only wanted to charge 70. It's the principle that counts but they guy went above and beyond.
Date of experience: November 16, 2023
Thank you very much for sharing the smooth experience you had, Justin. We're very happy for you. :)
Have been a customer with playerauctions for almost a decade now and have been a verified member since the beginning. Trying to make an order with my verified credit card that I've been using for many years. These orders are being flagged for "verification" without any justification or reasoning. Then being stronghold-ed by their compliance team to jump through various hoops providing multiple pictures of IDs, facial pictures etc... They will continue to do this even though the account is already verified. This is suppose to be a one-time verification yet they will continue flagging your account then FORCE you to continue to send selfie pics, picture of IDs and credit cards and stronghold you. If you do not comply or play nice or question them in anyway they will immediately cancel the order and you'll be stuck with a pending transaction on your credit card.
Tip for consumers:
Unless you plan to use their payment options which do not require verification such as crypto but incur a higher transaction fee I strongly urge you to avoid as they will make you jump through multiple hoops requiring you to take multiple selfies, pictures of your personal IDs, credit cards multiple times without question.
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 26, 2022
Hi Alex,
I'm sorry if you had to go through verification multiple times. You are right that this should only be done once per payment account. The reason you are asked to do this again is because there is a change with the payment information. For example, even if you use the same card you used before to pay, but now it's behind something like Skrill, it is still treated as a new payment account so it will require verification.
I apologize again for the hassle. Please double-check your email/tickets for the same approved payment account and use that in the future. Kindly note that Google Pay creates a randomized number every usage so that doesn't apply. I recommend using card payment directly; once that is verified, you should be good to go.
Best regards,
Richard
Decided to buy a cheap account to test the waters and after having my payment approved, the order was communicated to me and through a few messages we finalized the email settings. I am now playing with the account. All told it took 1+ hour but delivery was much quicker (which is what their delivery guarantee could of been about anyway). Happy with the service and I am easily giving them 5 stars. Good day.
Date of experience: October 17, 2022
Thank you so much for the wonderful feedback and for the trust, Markie.
I advocate the need for sites like this because you no longer have to deal with anonymous people and risk your money being taken. Here sellers are just business oriented and will get what you need. When you need it. It honestly fantastic for a gamer like me who has lost so much time due to RL woes.
Date of experience: October 27, 2022
Many thanks for the awesome feedback, Steven; this is one of the things we set out to do and we're honored by your appreciation.
I bought a $300 account through their website(Playerauctions). 1-2 months later the account was reclaimed and i started a support ticket with them. I had chats and conversations back and fourth from their "support team" for a good 1 month. The results: they said they would take "appropriate action against that seller" because he failed to follow up on my dispute. However, nothing happened. My $300 that i spent was not refunded and i was not given any credit either back onto my account. So i came out losing $300 and getting no account. "Worlds safest account seller and buying"? NOPE. STAY AWAY!
Date of experience: June 10, 2015
I have been doing business there for over 5 years now. I buy and sell accounts and game currency. They are completely legit. Problems can take longer to resolve than I would like but they do get resolved in a reasonable amount of time. Like less than a week. Don't know why they have such a low rating then they provide an outstanding service.
Date of experience: April 23, 2014
Player Auctions is a great website to buy game accounts and so much more. The buying process puts me at ease because they have various verification processes to make sure nothing goes wrong in between. If something does go wrong, you have a chance to dispute the situation as well. I would recommend this website to anyone looking to buy in-game currency or accounts.
Date of experience: September 21, 2018
Thank you very much for the detailed and well-thought out review, Bryson! This will be helpful for future buyers and sellers on our site. Have a good day! :)
Bought an account a few weeks ago and waited to do this so I can check if the services are really legit. So far it seems it is.:D
Hoping I can also sell here one day. I never asked your CS but do I need to pay anything when selling. Thanks for your attention.
Date of experience: February 12, 2024
Thank you so much for coming back to write us a review about your account purchase, Malek. Much appreciated on that.:)
Below you may find the fees for selling; please note that posting offers is free, it's when the offer gets sold when the fees are applied.
https://support.playerauctions.com/hc/en-us/articles/115008180648-What-are-the-fees-to-sell-
Kindly let me know if you have more questions about this.
Bought an account with insurance back at the start of June, it got recovered by the owner a week later. I have tried submitting cases with PlayerAuctions but not receiving any update. Very unhappy with the service, i'm now $55 out of pocket.
Date of experience: August 10, 2017
Hi Jack T.,
I am sorry to hear about what happened to your account. Due to the number of ticket and cases our Reclamation team are reviewing it may take time for them to respond.
I would like to help you with the issue. Can you please provide me with your Order ID thru private message so that I may check?
I will be waiting for your response.
Kind Regards,
Bernadette
I have had some problems with extra charges and not getting a refund but all in all it is a great place to buy accounts IF you choose a seller that sends the information instantly.
You also must make sure the listing isn't taken already or else you'll have to go through a head mess to get your payment back because it gets taken even though the listing has been sold already.
Date of experience: July 2, 2020
Thank you for the kind and detailed feedback, as well as for extending your patience with the system, Jack! We're really grateful. Thank you as well for sharing these tips, these will be of great help to any buyers reading your post. Much appreciated! :)
Overall, I've been very satisfied. The site has the best variety of league of legends accounts and reliable customer service.
However, the site can be very buggy at times (I often have to use multiple browsers in order to get certain features to work. Ordering with paypal doesn't work in chrome, sorting accounts doesn't work properly in firefox, etc.), grammar/spelling mistakes are common, and email formatting is often screwed up. I would love if these things could be improved.
Date of experience: June 4, 2014
Order placed and delivered in under 5 minutes. No hassles, no headaches. Only thing worth mentioning was the fact that I needed to give my mobile phone number to receive a PIN to authenticate my account, but it panned out just fine. Would recommend to a friend.
Date of experience: January 15, 2015
I was looking online to buy rs gold. Not a big deal online. 1st time using the website. Noticed that they dont allow paypal which was weird as paypal is the most secure payment method. Well decided to go with regular debit card. It charged me an pre authorization of 65 cents which its fine cause it was supposed to be made i understood. Then charged me 78.78 at the moment of contacting the seller he told me that i dont have an order. When i checked the status it was cancelled 1 min after the payment. Got in contact with support and all they said is to get in contact with my bank for a refund. No response after that 4 hours waiting also 3 hours after the payment it charged again 78.78 and 65 cents only that this time to a different commerce. Called bls i dont know about it but it was for the same amount. I hope this helps someone not to try using the website. Im reporting this website to all anti fraud places i will find. They will pay a lot for the 160 usd they took from me.
Date of experience: April 20, 2020
Hello Jean,
I've already written back to your ticket/Facebook message to us, we have already requested for your funds to be checked and refunded this includes any duplicate charges that were made). I am very sorry for the inconvenience and concern this has caused you.
Best,
Richard
Bought a league of legends account for 100 dollars which is quite the amount for a league account so decided to take insurance for another 5 dollars. This account got retrieved by its original owner so I contacted the support staff and provided them with all the information needed. They quickly closed the ticket when I didn't respond 3 emails later within 24 hours. Made another ticket immediately but never heard from them again.
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 22, 2018
Hello there, Tim,
We're very sorry for what happened with your LOL account. I have sent you a private message which contains a compensation for you. I understand that this has been incredibly difficult for you and even though we can no longer issue you an outright refund since the case is already lost, we hope we can make it up to you with the compensation we've just sent. If you have any questions, feel free to write back to my PM to you, and I'll happily oblige.
Kind regards,
Richard
This stupid site has so much security I entered the correct charge on my CC to verify I was the owner after sitting on the phone with my cc company for 15 minutes. The answer was not accepted because I did not enter a 0 before the decimal. So how many of there up to $1 charges do I have to eat before I am allowed to actually use their pay site? No thanks I'll take my business elsewhere. They want nazi security that makes it impossible to use or force me to spend half my day on the phone to check charge after charge... not for me. I just wish I could delete my account at player auctions.
Date of experience: January 12, 2018
Hello there, Curt,
I'm very sorry for the experience you had with our payment verification. The initial charge on the credit card was meant to validate the payment method, and the following steps were meant to establish your identity with us. We're very sorry if you found it to be too strict, but we do through that process for your security to ensure that nobody else can use your payment in the event of an account hijack.
In case you change your mind and decide to order again, let us know and we'll be more than happy to do what we can in order to make your transaction successful and hassle-free. I will be sending you a PM so you can write back to us for any questions or concerns. My apologies for the inconvenience, Curt.
Kind regards,
Richard
Had one successful account I bought a while back so I thought I would buy another two accounts. They straight up take your money but won't deliver accounts, excuses are given about them being sent to my emails but it has been over a day with no email sent. No support either on it.
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 24, 2018
Hello Tim,
I'm sorry for the inconvenience. I was able to resend the game account info for both orders; Could you please check from your end? If you were able to receive them, could I possibly ask for a bump up with your rating? Thank you. Please let me know if you have other concerns that I can help you with, Tim.
Best regards,
Richard
They will ask you for 100 pictures of yourself and your credit card and bank statement. Don't worry though, after sending it they will email you back 4 hours later saying they need more. Use G2G, it's more secure and 1000x faster. Playerauctions is a joke, I would give 0 stars if I could.
Tip for consumers:
Use G2G instead, these guys are a joke.
Products used:
In game currency
Date of experience: June 16, 2021
Hi there,
I'm very sorry for the inconvenience with this order. I checked and they needed more validation for the order. We need to go through this in order to establish the ownership of the payment account being used. In case you wish to try again, please look into Coinbase as that method skips this process entirely.
Best regards,
Richard
The site has allowed me to make a small business. The team is always very helpful with questions or cases. I always do my best to deliver accounts honestly and the team helps with that.
Date of experience: June 18, 2024
Thanks a lot for choosing us for your selling needs, Israt! We wish you all the best.
If you're expecting to just complete a purchase and receive your goods get ready to be let down! You will find yourself waiting for hours and checking emails wondering. I tried for days just to buy 1 item and when I FINALLY, after jumping through hoops for days, completed the purchase, the goods never came through. Complete scam and slowest response times ever. I actually had 24 hour periods between responses on my purchases and my tickets in customer service were simply never responded to.
Date of experience: May 20, 2020
The site is trustworthy and provides the necessary functions for you to be protected as a buyer. In case the order ends up being bogus, you have the chance to cancel and buy another offer. I know because I was already refunded. Somewhat annoying that the seller wasnt responsive but Im glad they came through for me.
Date of experience: November 27, 2022
Many thanks for appreciating what we do for our buyers. This is much appreciated, Jason.
I love this site because its insanely secure. It may seem like a lot but, it is all for your own safety. I really appreciate that a lot as there are many websites out there ready to scam you but, playerauctions has been very good to me and is probably the safest site i have used to purchase game accounts or in game gold. Thank you so much!
Date of experience: December 22, 2016
I've used these guys many of times to buy and sell. Typically a great service. The moment you get into the dispute they drop you like a fly, hold the account in question and the cash. This company is a huge scam and doesn't care about it's customers. NEVER use these guys because those times you get into a dispute it isn't worth it. I'm currently in a dispute battle that has been going on for a MONTH without contact from PlayerAuctions on the matter. It should take a matter of a couple of business days to get a result according to their website. Every time I contact them (daily) they say I will be contacted by a member of the mediation team (which you cannot directly contact outside email) and I never have. Save you money! Save your time! Buy elsewhere.
Date of experience: September 13, 2016
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.
Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.
At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.
Hello Joseph,
We apologize for the inconvenience that this has caused you.
I am positive that you'll be receiving your payment soonest and we'd be glad to assist you on making it happen. I sent you a PM on what we can do to get this sorted as soon as possible. I know how much this concerns to you that is why I am here to help you until this gets sorted.
We appreciate all your effort in contacting us.
Regards,
Krys