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PlayerAuctions has a rating of 4.4 stars from 2,918 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch, and long time. PlayerAuctions ranks 1st among Virtual Goods sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 hours
This site is top notch! I been using Playerauctions for years and have not had any issues. Safe, secure and straightforward. No other site can compare to this one and they even offer account insurance!
Date of experience: November 30, 2017
As a seller, Playerauctions has always provided me with the best platform there could be. There is nothing more I can ask for. They are very fair with both sellers and buyers. I have been a seller here for years and they always disburse the right amount with minimal fees too! Their site gains a lot of traffic and you can be 100% sure you'll have buyers in no time. With their instant delivery, it has made my job 100% easier. All I have to do is post and when a buyer pays, it gets delivered right away - hassle free. It increased my profit 300% and improved my relationship with customers. Even when I am sleeping, I am making money. Their stable systems allow me to sell efficiently and communicate with my buyers easily. I don't think I can ever find a site as good as Playerauctions. Thank you!
Date of experience: July 9, 2018
They sold me a Steam account, and insurance. The account was reclaimed later, and they said I had no insurance. Then tried to scam me again.
Just got an email that someone had marked my rating of Playerauctions as "Helpful". Only problem is, I never posted a rating here before now. But sure enough, a positive rating in my name, siting Playerauctions as "Excellent" even, had been posted here without me knowing!
STAY AWAY!
Date of experience: July 13, 2014
Reading mixed reviews about this site made me scared to trust it. It sounded to good to be true. But after my first experience, I will most certainty return. My transaction was very professional and im very impressed. A+
Date of experience: April 10, 2016
This is my third purchase and this site is delivering exactly as it promises I'm so happy.The gaming community has never been more secured and we are safe to do what we love best. I'm thankful for Player Auctions
Date of experience: June 9, 2017
Your account has been temporarily locked. Please try again later. Story of my life. This happens everytime I try to log in. Worst Site ever please do not use. If your security is that bad please delete the site.
Date of experience: May 4, 2018
I have experience both user modes on this website and both have good functions.:)
1)As buyer they make sure I get my order correctly and with right price
2)As seller they make sure I get paid although seller experience require more patient because payout take 2 weeks
In spite any issues both experience are trustworthy. I am not very active but I planned to use it more!
Date of experience: March 26, 2024
Thank you for sharing your back-to-back experience buying and selling, Deniz. Much appreciated on this!
I just want to ask player auction that I'm a seller and if a buyer is using software hack and banning a legit account should that also be eligible for a refund when I had proof?
Tip for consumers:
Not Helpful.
Products used:
Accounts
Date of experience: June 4, 2024
Hello Anonymous G,
The ticket number led to order 12840517. This is a seller-provided warranty and the requirement for a refund is for the buyer to lose access to the account.
https://support.playerauctions.com/hc/en-us/articles/4402691743257-How-does-after-sale-protection-work
This policy supersedes the case so a refund was processed. The seller should lift the ban or provide a replacement for this scenario. We advised you on another reply that it may be best to remove the seller after-sale protection in case you do not want to provide this service.
Regards,
Richard
I have already bought 2 accounts and it is really very easy and fast. With one purchase I actually did not get what the seller sold, but thanks to the protection against scams of playerauctions I got my money back in the end. I also wanted to sell an account myself, it was very easy to set everything up but in the end I took it down again because I sold the account somewhere else first.
Products used:
Accounts
Date of experience: September 24, 2022
Thank you very much for appreciating our security features, Rayxc! I'm glad both orders turned out to be ok and in addition to being a buyer on the site, I'm happy you were able to use it also as a seller. Best wishes on your future trades!
Sold an item and delivered, buyer disputed and said i did not deliver. I have proof i delivered (screenshot) yet support is completely ignoring me and my emails. Im a verified seller btw with +97% delivery rating. Thanks playerauctions for the great support and rip $125.
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 31, 2017
Hi Galla,
Can you kindly send me a private message with your PlayerAuctions username and Order ID?
I apologize if you feel you've been neglected by Customer Support, but we are doing our best to address all our support tickets, and I'd like to make sure we haven't overlooked yours.
Thanks and looking forward to your message,
Lei
Customer Support Manager at PlayerAuctions
Had a power level service. Was crazy worried they might run off with the account but it got back to me safe and sound and there were even many small bonuses to the service. What's more my account info is intact, I was able to place 2FA again and we parted ways in a good way. Good and legit stuff, thanks.
Date of experience: March 6, 2024
Happy to hear about the smooth and trustworthy experience you had; thanks a lot for this, Kris.
Bought gold for a game, turns out the gold was generated and caused me and many others to get our accounts permanently banned. When i sent a ticket demanding for my 100 dollars back, they just banned my account. So yeah, don't trust their support system for $#*!. They ain't paying you back a dime.
Date of experience: June 11, 2017
Hi Andrew! We appreciate the feedback you gave to us. I am sorry for what happened and we would like to dig deep regarding your concern. Could you please provide the Order ID so we can check the status and what we can do about it. And regarding to your suspension, as per our User Agreement, PlayerAuctions may suspend members if they violate any of our policies. I assure you that before we suspend account, we investigate it thoroughly. I encourage you to email our Trust department so that they can explain the details of your suspension and assist you in reactivating it.
Kindly send us a private message together with the Order ID or any information relevant to your case.
Thank you in advance. Have a good day!
Regards,
Melissa
PlayerAuctions Customer Support
The trade process through PlayerAuctions is excellent. There is no way for the seller to scam you because he doesn't even get paid until YOU confirm that the order was complete!
A great and reliable way of getting your in-game gold and items quickly and safely.
Date of experience: October 26, 2014
PA is very great marketplace and I happy to use it. It helps me a lot in short terms when I need it anytime.
Before placing order, I can always communicate with seller using personal messages to clarify his online status, available amount in his stock, conditions of delivery and terms if I need faster delivery than stated.
After I tried PA, I don't use any another marketplace site.
I can do my purchases using my payment card and it is really fast and convenient even with a small fee.
Once I've declined order with sufficiently big sum because previously I didn't clarify order details with seller. PA made a credit to my payment card in a few days and all my worries gone.
Actually, I'm only a buyer, not tried to sell anything thru PA yet. However, according to my experience as buyer I'm pretty sure any seller will not have any problems to develop own business using PA.
Date of experience: June 24, 2014
While this time my transaction is good past transaction in regards to other games is dicey at best. PA will do everything they can to not refund you even if it is their fault so do be careful otherwise they are better then most other places.
Date of experience: October 4, 2019
Hello Thomas,
Thank you for the positive review. I am sorry if you feel this way, but I'd like to point out that we have always made it a point to process payments and refunds according to how disputes turn out, which is also based on evidences we receive. If proof is compelling, we have an ethical obligation to process refunds or payments to the user. We have never held any refund or payment against a user, provided that the same user was able to give us substantial proof or evidence.
If you have any questions or concerns, please use the Q&A function here in SiteJabber so I can assist you.
Best,
Richard
They cancelled our account and took all my Mom's information. I had to convince them for 20 days to tell them how safe it was and had to pressure wash 50 houses to get the money. I don't know why it didn't work maybe we put our rental's address or my name instead of my Mom's. Truly am devastated to see all my hard work and torcherous hours under the scorching hot sun for nothing.
Date of experience: December 23, 2023
Hello Melissa,
(For clarity and uniformity, we provided the same response to your question here)
We're extremely sorry for the inconvenience. However, our verification process determined that the account owner is not of legal age — due to our processing requiring valid government IDs, we need the user to be aged 18 or above. This is explained under item 1.4 here: https://www.playerauctions.com/about/agreement/
Further, your parent's payment account was used; we may not accept payments if they are in another person's name. We need the PlayerAuctions user info to match the payment account.
We're truly sorry about this; we have to close your account as per our user agreement and, rest assured, you will be fully refunded on this transaction.
Sincerely,
Richard
Service was bonafide :) The seller was a joy to deal with
I've had many issues with terrible sellers on WhatsApp and I'm glad I found this. I know there are other similar platforms like this and I will probably try them too someday but this is a good one. :)
Date of experience: March 17, 2024
We're also glad that you found us. Thank you very much for the kind review, Jovan!
I'm seller on this site with 200+ feedback.
I'm selling something every day on this site.
Some of my buyer filed a dispute case against me and my disbursements was held.
I have contacted buyer and we solved the problem. Now support just ignore me and don't want to pay my money. I have 50+ orders with status "pending" and haven't received money from about half year.
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 17, 2017
Hi Omerak,
I'm sorry you feel ignored by Support. Let me see what I can do for you. It sounds like your orders have to be manually disbursed due to some open cases where buyers have reported game account reclamation. The best thing I can recommend is to address this issue first, so that there will be no issues moving forward. Can you send me a private message with your PlayerAuctions username, and the Order IDs of your pending disbursements?
Thanks,
Lei
Customer Support Manager at PlayerAuctions
PA makes seller experience comfortable and easy. They connect us to many buyers and although some payments failed, we are assure of legit buyers because of the security. Thanks and look forward to more sales!
Date of experience: March 17, 2024
Thank you very much for appreciating what the site does, Roid. :)
I purchased a game account from this site via Paypal. The site states the verification should take 5 minutes. I've purchased from this site like 20 times in the past, however this time the payment verification did not go through immediately. It's been HOURS and I sent an email via their instructions and still haven't heard anything. Mind you the payment is already reflecting on my bank account balance.
Date of experience: July 8, 2017
Hi Insightful B.,
I am sorry if we are unable to verify your payment within the time frame provided in our website. The 5 minute payment verification time frame only applies to automatically verified orders. In this case, I think we need to manually verify your payment.
I would like to assist you in this issue. Please send me a private message with your Order ID so that I can check what happened with the verification process.
I do hope you give us a chance to make it up to you. I will be waiting for your response.
Regards,
Bernadette
Had good experiences as a buyer but it was only now that I expeirenced being a seller
Sold the excess gold I bought to make some money because I overbought lol and it was super easy. Waiting for the money takes several days however but it was on point
Date of experience: May 6, 2024
Thanks a lot for sharing your back-to-back experiences, Spencer.
This site is great because it compares a bunch of different gold sellers and gives me accurate prices of the gold that i want to buy. If i want to talk to the seller directly, I can because of the messaging system that they have come up with. I've used this site a number of times and it hasn't failed me yet. Other websites don't let me use paypal because they 'lose' money but unlike them, player auctions does let me.
Would definitely recommend this site to anyone wanting game gold.
A+++ website
Date of experience: August 27, 2015
Selling on Playerauctions was a breeze. The platform provides a secure and reliable environment for sellers to connect with buyers. I was able to list my items quickly and easily, and I received multiple offers within a short period of time.
The payment process was smooth and hassle-free, and I appreciated the constant communication from the buyer. Definitely check out the site for those who have extra gaming stuff to sell.
Date of experience: July 9, 2023
Thank you very much for your continued stay as a valued seller, Gustavo; we wish you all the best in your future offers!
I spent 34 dollars to buy an account and I received an email with the supposed username and password but when i tried to log in, it said that the account username or password was incorrect, I then contacted a few people including the original account seller and he helped me out and gave me an ever higher rank account. He was super helpful and nice and I appreciate sellers like him.
Date of experience: July 26, 2017
I bought a game account on this website that I later found out was stolen. The account was supposed to be secure and accessible by myself only but someone else has access and is using it. Customer service won't do anything to help. They will only claim that you don't have accurate proof that your account is being used by someone else.
Date of experience: March 22, 2016
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.
Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.
At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.
Thanks for the well-thought out, detailed, and kind review, Louise! We greatly appreciate this!