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    PlayerAuctions

PlayerAuctions

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Overview

PlayerAuctions has a rating of 4.4 stars from 2,918 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch, and long time. PlayerAuctions ranks 1st among Virtual Goods sites.

Proactively asks for customer feedback

This company responds to reviews on average within 12 hours

Positive reviews (last 12 months): 98.3%
Positive
623
Neutral
0
Negative
11
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Reviews (2,918)

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Reviews that mention popular keywords

player auctions (143) credit card (69) customer support (74) customer service (149) phone number (24) game accounts (38) trading site (26)
Thumbnail of user rickg436
New Hampshire
1 review
4 helpful votes
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December 20th, 2020

The seller himself actually responded extremely promptly. Unfortunately, the PlayerAuctions support team is garbage and made this such an unbearable experience I could not even get through it with them to receive my order.

Poor sellers on this site. I wouldn't bother working for them, they are doing you a disservice and losing you money with their terrible customer service.

Date of experience: December 19, 2020

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hello Rick,

I'm sorry for the concern you had with our payment processing. I'm afraid the documents you sent didn't pass our requirements and since you've canceled the order now, the refund will be processed in 2-5 business days. This isn't instant, I'm afraid, and payment providers require 2-5 business days to clear the funds back to you.

If you have anything you need help with or have further questions, please write back to the same ticket thread you had with us or use SiteJabber's Q&A form so we can help you:
https://www.sitejabber.com/reviews/playerauctions.com#questions

Best regards,
Richard

Thumbnail of user domr23
Philippines
1 review
0 helpful votes
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October 26th, 2022
Verified purchase

I love the security and assurances it provides in terms of ensuring you receive your order. The help desk answered my questions. A bit late for my taste but ofc still passable. Nice service I'm coming back for more.

Date of experience: October 26, 2022

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Thank you so much for this, Dom. We're grateful for your trust and patience.

Thumbnail of user nathine
Missouri
1 review
3 helpful votes
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January 6th, 2020

He reclaimed the runescape a month later and im out 260 bucks I had 2 step on the account and every thing the don't even respond to your messages they just ignore you costumer support is $#*! stay away from this website for account buying

Date of experience: January 3, 2020

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hello Nathin,

I was able to check, and unfortunately, the evidence we received is insufficient. Please note that even with insurance, we still require users to send compelling proof to validate their claim, as stated in our disclaimer: https://i.imgur.com/xuvAhYo.png. Due to this, I'm afraid we won't be able to issue you any refunds.

As a way of recompense for this, we have now permanently suspended your seller, and he is no longer allowed to create any new accounts on the site. Kindly note that there are no incriminating evidences of his offense, but since he is unable to respond to this matter, we have decided to suspend him.

Please email us again if you have any further inquiries or questions.

Best regards,
Richard

Thumbnail of user alvarom15
Texas
1 review
3 helpful votes
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November 26th, 2017

The site only ensures your items are delivered as described. If a seller decides to dispute a transaction with their bank, they can do so and PlayerAuctions will NOT punish them nor refund you in any way.

This is just one of many claims they make that they don't live up to.

I suggest you avoid using this website 100%, unless you want to be scammed.

* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Returns
Quality

Date of experience: November 26, 2017

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hi there, Alvaro,

We have sent you a PM regarding this issue/order. I'd like to sincerely apologize for your experience with your purchase. As stated by our agent, I'm sorry but we cannot cover for item deletions done by the game publisher. Your seller even made an effort to replace it, and moreover the other half of the order stayed with you, proving that the order was successfully processed.

If you have other questions or concerns, please feel free to write back to us, and we'll be happy to help.

Best regards,
Richard

Thumbnail of user jackt467
Canada
1 review
2 helpful votes
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July 14th, 2021

Honestly I am not one to give companies bad reviews but this was truly a horrible experience. They asked for my banking details and photos of it, My debit card, My drivers License and even photos of myself. In addition to this after I paid for the game and sent in all this documentation I was suspended and was not able to use the cite and will not get what I ordered. Lastly I found out that I was never given a refund and was told to wait a week before I get my money back. The customer service was unsympathetic and did not treat me like a human being. Using the same copy and pasted super long and vague paragraph that was no help.

Tip for consumers:
I highly recommend not using the account. It is very intrusive to your security and a scam.

Products used:
A online account but I never got the account just lost my money and ruined my day

Service
Value
Returns

Date of experience: June 14, 2021

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hello Jack,

We explained this in your ticket already that unfortunately, we found out that you're not of legal age and as such, cannot make binding contracts with us when it comes to the site's terms and policies. Another reason is we ask for government-issued IDs where the names need to match the names on credit cards. We declined your payment and we urge you to contact your payment provider about the refund. Payment providers or banks usually hold on to the charge made, assuming that the order is still happening. This gets canceled after a while and you are automatically refunded, but contacting them early usually expedites the process.

Best regards,
Richard

Thumbnail of user kb110
Illinois
1 review
7 helpful votes
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July 28th, 2016

I bought a clash of clans account changed all passwords/emails. After playing and doing many upgrades one month later the seller was able to take back the account by giving the original google email credentials. I submitted all screen shots proving that I no longer have access to the account I bought. Its been two weeks and no word from player auctions Game Account Reclamation department. I am not very optimistic and the seller has removed all items for sale in his store. I assume he is now operating under yet another name and stealing more money from unsuspecting players. This website will not protect the buyer at all. Stay away! If you get scammed, you have no way to get your money back.

Date of experience: July 28, 2016

Thumbnail of user kousukek
North Carolina
1 review
6 helpful votes
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March 1st, 2018

This site needs to work on their security verification process. I've been on the site for almost 4 years and I'm treated like a brand new customer when I want to buy a listing. There's no communication unless you contact them first. Player auctions used to be a really amazing site but their old school security works effectively as a wall to keep honest buyers and sellers out. I shouldn't have to verify myself every time I try to make a buy or a sell, especially as a long-standing member with absolutely no negative actions on my account. If you're willing to constantly verify yourself, then go for it. It's a great site. Otherwise, stay far away.

Date of experience: February 27, 2018

Thumbnail of user aleksandarv
Serbia
1 review
12 helpful votes
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December 28th, 2016

Been a verified seller on Playerauctions for more then a year with high rep and 100% delivery rate. On 21st of September a buyer complained that his account got "recovered" and since he had a 7$ insurance, they froze my payments and till now they are holding more then 40 payments so far. Communicating with Customer support is like talking to trained parrots - they just repeat the same phrases and say" plase wait further for updates on case". So far I had 0 updates in 100 days about my case and no help from support. If you plan to sell your virtual items skip PlayerAuctions since any scammer that buys cheap insurance can lock your account forever and you are powerless to do anything about it.

Date of experience: December 28, 2016

Thumbnail of user thuluk
Denmark
1 review
3 helpful votes
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June 30th, 2015

Their mediation team is to say the least absolutely horrible. I've been going back and forth with them for over a month now trying to resolve a simple refund.
I've been forced to take it up with Paypal and they have chosen to ignore me while I have been very friendly and tried to fix the matter at hand in a nice way.

Date of experience: June 30, 2015

Thumbnail of user playera2
Canada
1 review
2 helpful votes
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February 10th, 2014

Bought a League of Legends account with insurance, was recovered by the seller or original owner 2 days later.

Spent weeks going back and forth between the arbitration team and the seller when all the evidence was presented in the first two emails. The arbitration did literally nothing except act as a messenger between buyer and seller. They did not arbitrate $#*!.

The live chat operators are not helpful at all. They literally do nothing, and will spend 20 minutes making you wait just to tell you useless $#*!.

This site does not honor their insurance policies.

If you buy from this site, make sure you do it by credit card so that if you're scammed, you can charge back.

Will not go near this site ever again.

Date of experience: February 10, 2014

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hi Player,

If you could provide your order ID #, I'd be happy to look into this for you.

Cheers,
PlayerAuctions

Thumbnail of user tomb103
Hawaii
1 review
3 helpful votes
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June 7th, 2014
Verified purchase

Playerauctions is the best online game exchange service i have ever used i highly recommend everyone looking to buy or sell online game services to use playerauctions, there is no other company that i know that is more secure or user friendly out there. Weather your a buyer or seller you can rest assured that you'll always get a great deal with Playerauctions!^^

Date of experience: June 7, 2014

Thumbnail of user jaysonp9
Massachusetts
1 review
10 helpful votes
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January 10th, 2018

Trust able market place and 100% legit, I've purchased a lot of items through this store. I've been able to get into quick touch with many venders almost immediately and have had no bad experiences so far.

Date of experience: January 9, 2018

Thumbnail of user tonum
Finland
1 review
1 helpful vote
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September 14th, 2013

$#*!ty $#*!ing site. I made an account and tried to sell a diablo 3 account. After a day I got contacted by two scammers. Reported both of them. In a mix-up they banned my account. As a new policy they also wanted 150 USD and 300 USD deposit from me. 450 USD for THEIR mistake. Now, after 5 days and 20 letters later - they are still saying the same $#*!. "Looking into it".

What a $#*!ed up place. It's a scam site that extorts money from YOU.

Date of experience: September 14, 2013

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hi Tonu,

The fine you are speaking of is related to off-site trading. If there was indeed a mistake, please provide your user ID and I would be happy to look into it for you.

Cheers,
PlayerAuctions

Thumbnail of user jona1167
Massachusetts
1 review
2 helpful votes
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February 23rd, 2014

Safest way to sell virtual goods. No questions asked. Who the $#*! cares if they have $#*! customer service, try paypal customer service, it's very comparable. All of you $#*!es whining about losing your accounts or dropping thousands on an account you are $#*!ing $#*!s. This site fights chargebacks for the sellers, something that i have never heard of before on the internet. They are existing to help keep virtual good trading alive.

Date of experience: February 23, 2014

Thumbnail of user brians1190
Rhode Island
1 review
7 helpful votes
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June 12th, 2020

I have been waiting for an unreasonable amount of time for my purchase to be verified. The transaction has gone through my bank account, and the purchase hasn't been verified. It says 0-20 minutes, however, it's been hours. I will update my review once my purchase has been verified, and I have received what I've purchased. I got a reply from an agent on a different review website, and they said that they were going to look into my order, but hours have passed and nothing.

* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 16, 2020

Thumbnail of user daniela478
Louisiana
2 reviews
2 helpful votes
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December 1st, 2019

I tried four different credit cards with four different portals, all went through as charges to my bank but were denied by their payment risk portal, I'm talking Visa, Amex, and Master Card. Support could only say to set up a cryto account and jump through a bunch of hoops. Wasted two hours trying to give these people my money.

Date of experience: November 28, 2019

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hello Daniel,

I was able to check on your account, and the reason your orders were denied payment is because the price of the order is too high while several risk flags were found with the nature of the transaction. In order to protect buyers, we cancel and decline payments. BTC is still allowed because the payment structure is vastly different from credit cards. I'm sorry for the inconvenience and hassle; your refunds will be automatically processed. If you decide to purchase again, I'm afraid BTC payments are the only way to go.

Best,
Richard

Thumbnail of user joshb74
Ohio
1 review
6 helpful votes
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November 20th, 2015

If you are there to buy accounts, it is no safer than ebay. It has happened to me 2 times now that an account was taken back after the transaction is complete and they wolnt do anything about it. Dont use this site and give them money.

Date of experience: November 20, 2015

Thumbnail of user cojocarue
Romania
1 review
0 helpful votes
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September 13th, 2016

I've been trading account and items on PA since november, 3 years ago and i had no problems whatsoever. Fast transactions, friendly staff, coupon giveaways. I dont know what more could you wish for. Every trade went smoothly with no delays.
I 100% recommend this site if you want a trade to go well and no scam.

Peace! Haha

Date of experience: September 12, 2016

Thumbnail of user diogov
Portugal
1 review
3 helpful votes
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October 6th, 2014

Already sold 7 accounts and in what comes to security its excellent. But the fees they take from every sale are too high. If you sell an account for 100$ and use paypal as your patment method you ll end up with about 85$, in which 13$ are for the site. But probably a good price considering the professionalism

Service
Value
Shipping
Returns
Quality

Date of experience: October 6, 2014

Thumbnail of user gracen377
Malaysia
1 review
0 helpful votes
  • Send Message
March 26th, 2024
Verified purchase

They had tons of offers on items and different priced Gil. I place an order for some gil and though it took a couple of hours, it was delivered correctly as per the price. I plan to order for items next time xD

Date of experience: March 16, 2024

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Happy to hear about the order confirmation; thanks a lot, Grace.

Thumbnail of user anthonyp299
California
1 review
0 helpful votes
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January 26th, 2019

Playerauctions has the best security in trading accounts etc. Although for some like myself you can't even buy anything from the site because there is something wrong with their payment system, and the only option you have is to go sign up for GoCoin which is a complete waste of time lol. If paypal doesn't work, and entering your cards manually doesn't work either then why even bother... I'm just saying they need to fix the tech problems of the payment system.

Date of experience: December 16, 2018

Thumbnail of user ag401
New York
1 review
1 helpful vote
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June 21st, 2023
Verified purchase

If you end up getting scammed this company will not help you and will always side with the other individual no matter how much evidence you send. I sent countless screenshots of proof that I no longer had the account I spent 300$ on where as the seller said nothing and somehow he won the case over me. Please be smart and stay far away from this company and actually do research. Especially when buying accounts. The original owners will always be able to take their account back and playerauction will do nothing about it. Even if you buy a year of protection. Terrible company. 0/10. Would never recommend. Will be contacting my bank.

Edit: the customer support is just as bad. You will be going back and forth constantly with automated messages. They won't look at your review and abuses the consumer protection laws. Contact your bank immediately for fraud. You give them the proof they need and they will find every excuse.

Date of experience: May 22, 2023

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hi Andrew,

Please note that the evidence you sent is insufficient; it was a screenshot of the 2FA becoming deactivated and this doesn't point to the seller for being at fault. This was the only screenshot we received, just this one. Kindly note that for users to get a refund, we require compelling evidence and this is explained in the protection disclaimer which users agree to before the purchase: https://i.imgur.com/C632F9a.png

You have 217 days on your protection period; please contact us until then once you're able to receive substantial evidence so we can check on this again for a refund.

Best regards,
Richard

Thumbnail of user jbd1
South Carolina
1 review
0 helpful votes
  • Send Message
June 21st, 2017

Purchased 2 mobile strike accounts yesterday, both sellers held up their end and I held up mine with payment... both are going on 16+ hours of PlayerAuction Inspections with NO response from their customer service with my ticket. This company boasts legit and flawless transfer but in reality it is like going to the DMV. Horrible!... i hope they hurry up and fix this... already i would rather suck start a shotgun than ever going through them again to purchase an account(s).

Date of experience: June 21, 2017

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hi there! I appreciate your feedback and for bringing up the issue. We received your private message and have responded to it. That said, we thank you for the information, we were able to check the order that you are pertaining to.

No worries, we are continously making improvement on our process and service. After all that happened, we are still hoping that you'll continue your business to us.

Have a good one!

Best Regards,

Hayley
PlayerAuctions Customer Support

Thumbnail of user billyd301
Philippines
1 review
0 helpful votes
  • Send Message
February 1st, 2023
Verified purchase

Good purchase experience from these guys. I recommend them the site is a great place for accounts but be careful if somebody asks for your discord not worth paying them take it from me I could of got scammed that way

Date of experience: February 1, 2023

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Thanks a lot for the kind sentiments and for sharing your personal experience/tip, Billy.

Thumbnail of user victorial677
Philippines
1 review
0 helpful votes
  • Send Message
December 4th, 2022
Verified purchase

Got into an argument with a seller here who refuses to provide the correct email for the account. Wasted no time and disputed. Playerauction proceeded to refund me. I appreciate that a lot. Maybe the next one wont be as bad.

Date of experience: December 4, 2022

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Thank you very much for bearing with this, Victoria. Happy to know the refund process has started. We will be here if you need anything again with any order.

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From the business

PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).

Business History

PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.

Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.

At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.

Company Representative

Thumbnail of user playera1
PlayerAuctions T.
Support and Safety Management
Typically responds within 12 hours
Support and Safety Management at PlayerAuctions. Kindly send us an email at support@playerauctions.com for order-related and account-related concerns.

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