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PlayerAuctions has a rating of 4.4 stars from 2,920 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch, and long time. PlayerAuctions ranks 1st among Virtual Goods sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 hours
I tried to buy an account from playerauctions. I paid via visa and tried to verify myself. They rejected everything and claimed I am fraud. When I am asking what went wrong I got everytime the same answer and preconfigured emails. I still don´t know what went wrong. So sad... Nevertheless merry christmas everybody
Products used:
online account
Date of experience: December 20, 2023
I tried using this website. They certainly did not hesitate to take my money. However, the verification process required to actually receive my purchase was completely ridiculous. It's actually easier to obtain a US Passport than it is to make a purchase with these guys.
They want copies of bank statements, copies of government ID's, copies of your credit card, proof of address documents, photos of you holding all of these things.
I even bothered to go through all of these steps, then they said some of the items in the photos were hard to read. Are you joking? Are already made a purchase. They already took my money, they already got copies of the documents, and then the documents themselves in the photos of me holding them are hard to read?
I'd rather give my business to any other website but these guys. They are a scam and a joke.
Date of experience: September 6, 2016
Best part is you're dealing directly with real players. They understand the market, what you need, and work with you to get you just that at some of the best prices I've ever seen. I don't even even need to look at any other sites now that I have playerauctions
Date of experience: November 12, 2016
No matter how many time i provide my "payment receipt" i get told to submit it even though i follow their request each time! I don't know how many time i have to give them my paypal screenshot with the exact page of what they want but this is ridiculous. Went to PlayerAuctions Help Center to see if i could get any help, but they only redirect me back to the email support telling me to follow their request even though i did not even get another email back from the email support after my last reply and i told them the issue.
Date of experience: November 9, 2017
Hi Charlie,
I am sorry for the inconvenience that this may have caused you, but I assure you that our Compliance team just want to get a good screenshot with all the details they'll need. Anyway, we sent you a PM. Please check on it as soon as you can.
Regards,
Krys
Encountered an issue where 2FA for the account didn't work. These guys resolved my dispute with a replacement and it was even better than what was originally ordered. Under these circumstances, I have no complaints at all and would even praise the seller and the support for the job well done.
Date of experience: December 19, 2022
Thank you so much for the appreciation. It's definitely our pleasure to be of assistance, Benison.
I sold 3 accounts on their website, they didn't let me payout my money. They are scammers. Buyers who bought my accounts were satisfied, when it came to paying out they scammed me. Dont use Playerauctions. 0 STARS
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 3, 2017
Hi Tom, this is Lei, Customer Support Manager at PlayerAuctions.
For the 3 accounts you mention, I would like to investigate this on your behalf, as it does PlayerAuctions no good if orders aren't successful. Can you please send me the Order IDs through private message?
I appreciate the time you have taken to let us know that your PlayerAuctions experience was less than ideal. I and my team would like to work with you to make things better.
I will investigate what happened and see what we can do for you.
Thank you!
Been a member of this website since 2012 and I loved using the site for Runescape gold purchases. Built a good reputation on the site and never did anything wrong. Then one day my account was suspended and I wasn't given a reason why. I've tried emailing their "Trust" department *******@playerauctions.com which specializes in these cases to no avail. I've tried their live chat and received no help, I was just pointed towards the trust department.
Bottom line, The site works great and the levels of verification are annoying but necessary to ensure smooth business. However, I am not a fan of the random suspension and the lack of transparency and will not be returning to the site (they make it impossible to make a new account because you have to verify your phone number and you can't use your phone number more than once).
Date of experience: December 26, 2016
This website has been used by scammers to scam many.
The website DOES NOT have customer service. So scammers use the site to do all that they want.
DO NOT use this site. There are plenty of legit websites out there.
Tip for consumers:
Complete SCAM!
Products used:
Gaming product
Date of experience: October 25, 2021
Hello Ki,
I inspected the chatlog of the order ID you provided. The argument with your seller was your insistence that he delivers 55k, but the order detail states it's 44k. Unfortunately, if the 55k is a discreet deal with your seller, we should have been informed: the offer amount should have been adjusted, or it should have been closed and a new one should have been placed.
PlayerAuctions is a middleman service and we follow what's written on the order description; in this case, it's 44k. The fact that you made a purchase for this means you accept it's 44k. If the seller didn't make a delivery, you could then cancel and get a refund, but in the end, you did receive the order and were complaining that it's short of the 55k your seller apparently claimed—a deal PlayerAuctions isn't part of.
This is the "complete scam" you're speaking of when PlayerAuctions successfully processed the order for you. The accusation you're making is totally off and uninformed.
Regards,
Richard
The site was referred to me by a friend and the expectations were properly met
1) They ask for identification which I complied with
2) They do not sell and you have to pick a seller so choose carefully, new sellers have risk but some of them seem to be legit too
3) You have to check the order before you confirm
Bless my friend I think knowing these beforehand eased the process for me so I hope this helps you too (if anyone is reading...)
Date of experience: October 12, 2022
Thank you so much for listing down your expectations and I'm glad they were met amicably in your case, Jamir. Much appreciated.
My only complaint is the -1.00 charge to verify card as afterward I had to wait 10 minutes to be able to complete the transaction. If not for that definitely 5 stars.
The security is definitely a step above what I thought it would be.
Date of experience: August 9, 2014
The customer support is extremely slow, and I cannot get my credit/debit card to go through! I've never before had issues with this, and when I got a response they said to use crypto coin instead. I do not want to use crypto coin. I should be able to use my normal card. If there is any issues regarding my account I have said before that I am willing to work with them, but I still have no heard a response yet, and I fear I will never get one at this rate. I just want to purchase from your website, but I am being treated as if I am some scammer. I've never used your website before so this is a bad outlook for newcomers like me and others.
Date of experience: May 8, 2020
Hello Yunalesca,
Upon checking order 6110613, I saw you already requested for your account to be deleted after the payment was declined. Rest assured, you will be getting a full refund in 2-5 business days. The reason your payment was declined is because we picked up that you've used a screen name for your real name; please note that we need real names to be accurate and that they match real names on payment accounts being used. This is due to anti-fraud policies so we can ensure the payment account is being used by the rightful owner and this is actually aimed to protect users from any payment or account theft.
Best,
Richard
My disbursement time was 8 hours ago Now when i woke to check if my money was sent the site is now saying my money for a closed order is on. "Queued for immediate processing" and "Now being processed" like what? And no email response and i tried twitter no response either.
Date of experience: July 21, 2018
Hello Ezra,
Checking on the order, I can see from my end that there was a recently concluded dispute with this (your buyer had issues with the order). Because of that, the disbursement date was pushed. I have now escalated this to our finance department for a follow up, and rest assured that the payment will be with you soon.
Best regards,
Richard
Scammers! They will allow you to register on their site, let you selling and then ban you when you have money on the web and you can't do anything because user agreenment allows them to do it. ( Binding no explanation needed and it's legal) There's basically nothing you can do against it
Tip for consumers:
stay away from it
Products used:
selling
Date of experience: July 18, 2022
This site support is worthless. A seller left me a negative feedback after a year. No reason why. Live chat said it would be resolved. Over a year later, nothing. I refuse to use this site until they fix this. They don't care.
This isn't to mention how hard it is using this website.
Awful awful awful company.
Date of experience: April 9, 2016
Horrible experience, I tried to buy a game from this website, used Apple Pay, I got an email from them asking for government ID and credit card, are you kidding me! I am shopping online every day, nobody asked for ID, when I sent an email and said I'm not feeling comfortable to share my ID with you guys, I got another email offered me to pay by some weird crypto that I never heard! Are u legit! Forget about it
Tip for consumers:
Don’t use this site unless you are comfortable to share all your information, I’ve never seen any website ask for the picture of your ID and Credit Card, are they going to sell your info!!!! I don’t know but I don’t feel comfortable to shop from their website
Date of experience: December 21, 2021
Hi Al,
We totally understand if you do not wish to send any documents, this is your right and prerogative. You may go ahead and cancel the order so you can get a full and automatic refund.
Best,
Richard
Have had pending disbursments for over a week now, has just said "now being processed"
Word of advice, update your $#*!ing site and let people know what is going on.
It really is awful customer service. I had 2 tickets open and someone responded by saying they were going to combine the 2 tickets into one... how does that help me?
Cgull21 is my account name
Date of experience: July 16, 2017
Hi Chris,
I am sorry to hear that your experience with our support team is less than satisfactory. We'll keep your feedback in mind and continually improve our service.
With regards to your concern in disbursements, may you send me the specific order ID for this? I'd lie to check what went wrong and get some details for you.
Looking forward to resolving this matter for you as soon as possible!
PlayerAuctions
Seems like a pretty good website with a few small glitches. I currently cannot pay for an account because something is not going through, I've never had a problem with paypal before. I think it the website has some glitches because I tried to buy an account and it cancelled the order for me randomly while i was trying to buy it...
Date of experience: August 18, 2017
Well One of the best place to trade game accounts, however be sure about the seller with most positive reviews and always opt for the Insurance package.
Have been scammed one time, but player auctions refunded me in full. Good luck Summoners
Date of experience: March 6, 2016
Filled out a signed e doc with all my info and then had to continuously resend same information and after 12 times guy tells me what specific thing is wrong. When i resend it they dont reply. 3 hours later still waiting for a reply f this never again. I have 53 total transactions. You would think after that many times i wouldnt have to send anything... honestly horrible staff please train people better. Very unhappy!
Date of experience: July 6, 2017
Hi there Carlos G.,
I apologize if you needed to repeatedly send the document to our Compliance team. Please know that they need to check and have everything clear and correct before they can pass an order and that might be the reason why they asked you to send the documents repeatedly.
I would like to assist you on this matter. If you could kindly provide me with the Order ID thru a Private message so that I can check on my end?
Again, I apologize on behalf of our compliance team. I will be waiting for your response.
Regards,
Bernadette
Username: Vrahmaster
My account was suspended after buying an account, they did not give me a reason, all my fields are filled in correctly on the website. It's been a day and they can't answer the simplest of tickets. They're by far the worse I've ever had to deal with.
They also always go "Oh first of all we're sorry that [We have terrible service] but please do understand that [we're just trying to make a lot of money, we don't care about custommers]"
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 16, 2017
Hi Vrahmaster,
I hope you understand that there are various reasons why an account might get suspended temporarily or permanently. PlayerAuctions is only after the safety each member as well as the marketplace.
In your case, I have forwarded your username to the Risk Management department and you should receive an email within 24 hours regarding the status of your account.
We appreciate your patience and understanding.
PlayerAuctions
Brilliant trading site, amazing for purchasing addons and currency for games at a reduced price to buying directly, also given the chance to interact with a wide range of sellers.
Acct got rejected when trying to order, a few times, but overall good.
Only criticism is that i think the support should have live chat functions and be 24/7
Date of experience: September 14, 2018
Hello Matthew. Thank you so much for sharing this, we appreciate the kind words. We're very sorry we no longer have live chat, but we support all kinds of complaints and requests on social media as well.
Please check out:
https://www.facebook.com/PlayerAuctions
https://twitter.com/PlayerAuctions
Let us know if you need anything. Have a good day!
Got an account from these folks and I'm happy to say that everythings good with it. I even got in touch with the same seller for some gold and he gave a discount. I probably wont be back as this is just for this one but I'm happy that the site delivered what they ought to.
Date of experience: October 5, 2022
Thank you so much, we're happy to hear about the pleasant experience you had with back-to-back orders from the same seller, Lucas.
I originally wanted to trade with my seller normally to get the gold, but they insisted we do not talk ingame and to ask me to sell something via the auction for a high price which he will then buy from me (to get me the gold). Not only did I think it was smart, it was also courteous of the seller to keep me safe.
Date of experience: March 10, 2024
Thank you for sharing the smooth experience/process you had, Amir.
I've used this website several times, and it can be great. However, I had an incident and am now coming up on my second week of waiting for it to be sorted out. PlayerAuction's customer service is arguably the worst that I have ever experienced. While this website can be quick and easy, do not be surprised if you never see your purchase and get ignored when escalating issues to their "moderation team".
NOTE: Don't purchase anything from the seller "kwen". He has no interest in sorting out any bumps along the way.
Date of experience: June 29, 2015
Everything went well untill i was supposed to be paid. I was going to get my money after the 1 week wait time. When it says my account has been suspended. I go create 7 different support tickets and none of them got any responds but all were marked as "solved"... so yeah... if youre going to sell something... do it somewhere else.
Date of experience: June 24, 2016
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.
Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.
At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.
Hello Max,
I'm very sorry but our process determined that there are security considerations with the payment. Please rest assured, you were never called "fraud" at any time during the ticket conversation — we would never do that. What our agent said is: "in order to review payment fraud we review individual orders to verify that you authorize the payment."
We apologize for the inconvenience. Thank you for the kind Christmas wishes; we wish you a merry Christmas, too, Max.
Sincerely,
Richard