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PlayerAuctions has a rating of 4.4 stars from 2,920 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch, and long time. PlayerAuctions ranks 1st among Virtual Goods sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 hours
There is always excuse to ask you provide documents and take for ever to process your order. One of the website i dont like to use
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 29, 2023
If you buy an account on this site you better pray they dont hack it back, as this happened to me weeks into having the account i filed account reclamation so i can get my refund from the insurance i bought with the acc. Its been three weeks now an I still dont have my refund, my seller got my cash an his account back and everytime I talk to live chat customer support which is 100 times now they say the same god damn "I understand... Im sorry for the inconveniance" wait for our mediation team to get back to you regarding your case". Goodluck with that they take WEEKS for a reply and when they do it goes to waste with them saying "update regarding your case weve contacted the seller and waiting for a reply". WHY WOULD THEY REPLY TO YOU IF THEY WERE THE ONES THAT HACKED IT? Horrible experience goodbye 160$
Date of experience: March 19, 2015
Got me a good selection of Fortnite skins that are no longer available. Sellet didn't say and I also got a bonus in the form of a BP for the Wild season. Roaring to play soooon!
Date of experience: June 15, 2023
Thank you so much for the kind feedback, Pietro! Happy gaming!
So i'm posting this hoping i can get the WHY you need all this personal info to verify a purchase when no one else needs any of this info. In fact brick and mortar store make you run your own card not for convience but so that their employees no longer have to verify your identity. Because the company then no longer liable. And any personal info on your server you are liable for. If you get hacked and all that info ends up sold. Your company guess LIABLE. So please some tell me the "security Reasons" why you think it's your companies job to verify Identity. PAYPAL and GPay and other such company literally provide the service of this so that your customers don't have to send their personal info to you over the internet. And AND it take the LIABLITY out of your hands of having all of the person info go through your systems. SO please EXPLAIN THE $#*!ING WHY!
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 5, 2021
Hi Zane,
Our verification process is in place to verify your identity with us and your authorization of the payment account being used. This prevents instances of fraud and theft. If you Google "KYC" (know your customer), it should give you an idea of how we operate and do things.
Your documents and information during the verification process are treated confidentially and professionally; they are never shared outside of PlayerAuctions and they are only ever used for verification. Further, once your ticket with us closes, after a few days your documents are deleted. We never keep them for very long. Moreover, our servers use data encryption.
The comparison with brick and mortar stores, actually even with other online shops, has no bearing on the matter, I'm afraid. We process hundreds of payments on a weekly basis and we have an ethical and lawful obligation to prevent fraud, and we can do this by knowing more about their customers and if they really own the payment account being used. Pictures of IDs, selfies, payment receipts, etc. are all to determine the buyer's ownership.
We never force anyone to send these information and buyers are free to cancel the order if they do not like this. PlayerAuctions also does not collect payment; the charge you see on your payment account is in reserved status so the amount of money involved can't be used on other purchases as a double charge. Your bank/provider only actually sends the full payment to PlayerAuctions when the transaction is approved, and only after 2-5 business days.
Hope this answers your doubts and inquiries.
Best,
Richard
I had over 20 purchases on this site. All previous purchases were successful.
OK before that everything was fine.
Then a week ago
Bought 2 lol accounts.
Received wrong login information.
Started dispute for account 1
Bought another (didn't notice it was the same seller)
Received wrong login information again
Started dispute for account 2
Seller said in resolution center that pointed I was trying to scam for two of his 5 dollars accounts. (for both case)
Playerauction asked me to provide proof.
The account information was wrong at beginning. How can I proof that?
THEY DONT EVEN VERIFY THE ACCOUNT BEFORE SEND IT TO YOU
Seller escalated two cases. Playerauction issued transaction to seller right after.
They will stand to the scammer side if you both not providing strong evidence.
Case ended up with paypal refunded me with no cost to seller.
Then it does not allow me to make payment with paypal anymore.
No one can tell if a seller a scammer. If you purchased from scammer, that was you responsibility.
But when you got scammed and the platform always stand by the scammer's side while you and the scammer are providing same amount of evidence.
Then the site is totally piece of $#*!.
Date of experience: April 27, 2018
Hello Zhan,
Thank you for sharing your side of the ordeal. I'm very sorry to hear that there were problems with your two orders, and as per checking I can see that you have already disputed the orders. I know it might have been difficult for you, but we require buyers to prove their claim by submitting compelling evidence. This is to validate a user's claim and to also make the process fair to the seller --- otherwise, anyone on our website can claim anything. We have a disclaimer for that when purchasing an insurance package, and you might have missed it: https://i.imgur.com/xuvAhYo.png
Second, we'd like to tell you that we are NEVER preferential when it comes to users. This is what our mediation is about, and we actually process a lot of refunds on a daily basis. But like any process, we do have to follow protocols and this comes in the form of accepting valid and compelling evidence. As for sellers being scammers, unfortunately this is beyond and outside our control and this is why transactions will always entail some form of risk. This is what the insurance system is for, to mitigate the mishaps but a necessary component of that is as I've said earlier --- compelling evidence.
Sincere apologies for the hassle, Zhan. If there's anything else I can help you with, I'd be happy to oblige.
Best regards,
Richard
Ok so i got scammed for more than 80$ on league of legends accounts the customer service says itll take 5days to get a response from "ANOTHER DEPARTEMENT" and they just keep putting the blame on someone else and they say i cant get a number to call them and they say the only thing i can get is their email and they dont even answer.
Date of experience: August 15, 2015
Extremely usef service to boost your game without any hassle. Anything you can think of to boost your game from levels to gold are sold even reputation lmao its insane.
Date of experience: November 1, 2022
Thank you for appreciating the availability of offers on the site, Adam.
Definately a nice experience for me finding and buying on this site. Gold ingame really makes things more fun & easy :D
Date of experience: May 26, 2024
Thanks a lot for the wonderful feedback, Nathan.
Purchased a Warframe account from Plat4buy 6 months ago in hopes of enjoying the game with a friend of mine. After doing an account login a week ago i received a message from Warframe that the account had been suspended until 2035. I reached out to the seller to inform him that i wanted to use the account insurance to at a minimum recover the funds i had lost purchasing the account. I sent him proof from the account management page that the account had previously been suspended before he had sold it to me. Warframe also noted that the account email was permanently locked. I sent supporting documentation to prove that the account was permanently shut down. The seller acted like a 12 year old and keep telling me to prove it and to stop scamming him. This seller even lied to Warframe and pleaded that the account had never been sold(He sold it to me!) I escalated the dispute to PlayerAuctions and they said the information would be reviewed and they would make a decision in 72 hours. PlayerAuctions sent me a response and said the Seller won the dispute but yet they provided no findings to back up why he won the dispute. Purchasing anything from this site is an extreme risk and they support the crooked sellers on here.
Date of experience: August 26, 2019
%100 Scam!
Okay so, I have found the cheapest pubg in here, which is 21$. And the I paid for it and I added the ICQ number in the product description. He did not want to sell me pubg but I was already paid! When I ask for refund to playerauction, they said you have to wait 3 days! Its true! 3 DAYs! So simply, this company create cheap products, and then ppl pay for it. With that way, they are keeping money in their hand for 3 days. %100 Scam
+ I have sent them 3 tickets and they DID NOT ANSWER FOR 2 DAYS! AND THEY SAY THEY HAVE 7/24 SUPPORT LOL
I did not cancel my order just because of I want, I cancelled it because seller did not deliver cd key in promissed time.
Tip for consumers:
Never use it! NEVER!!!
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 22, 2017
Hello there, Utku,
First off, let me assure you that this order has now been refunded on the 2nd day out of the 3 days we committed to you.
I'm terribly sorry for the trouble you experienced with purchasing a key. Our team was able to respond efficiently, and the order was closed with your cancellation. However, since the order transpired just this Saturday, then the refund amount had to be processed on the first business day, since we only release payments and refunds on business days to coincide with how most banks are open during those. I have also sent a private message to you about this.
Hope this resolves the issue, Utku. If you have other concerns we can help you with, please feel free to reply back to my PM to you.
Best regards,
Richard
Refund received for a canceled order. Seller asked because he didnt have stocks no more. Came back to order again and things completed the 2nd time. Tnx for the honest service.
Date of experience: February 1, 2023
Thank you very much for taking the time to write us a good review, Lucius.
If u guys develop Android app it'll be lot more efficient cz if I'm outside then I can't use lappy or PC to access website And reply... Accessing heavy website through Android is bad idea...
Date of experience: August 29, 2018
Hello Shubham,
Thank you for the android app suggestion. Our development team is working round the clock to continuously improve our services and find ways for our community to access our marketplace. However, this presents additional security considerations, especially if we are going to expand our visibility for the android front.
Stay tuned to our website though; we never know, and this might be included in the pipeline!
Have a good day.:)
Best regards,
Richard
He came online, added me. Went back offline. Came back a few mins later, we hooked up me shmoosed me had a meal concluded our buisness and he was gone!
Thank you!
Date of experience: October 21, 2014
Went through a difficult dispute process but was kindly rewarded for my time. These guys ensure the order to the end.
Date of experience: February 22, 2024
Thank you very much for the positive rating and for being extra patient with the dispute process, Larson.
Dont post ur selling on PA especially dont put ur password same example ur password on PA account is same with ur account password or whatever cos i have some hacked by PA itself i was trying to sell my account fill with gold inside and my password is same with my password PA account no one know my pass outhere and i never share it no anyone else beside myself and after i just post for 3 days suddenly all my gold on my account is gone and cant be retrieve it back believe or not this is scammer i lost total around $1500, thx PA
Date of experience: December 22, 2016
This is my first time purchasing off this website, and I was really excited I was buying COC acct it send my ordered canceled or failed, but I go to my bank and it took the money out twice the both times i charged it because it kept saying it declined, but took the money from me
Date of experience: November 12, 2023
Hi Kriss,
I'm sorry for the concern this has caused you. The payment to us was declined because we found security considerations with the payment information; we cannot disclose information about this.
Rest assured, your money won't be taken. It was in charged status at this point and it has been canceled on our end already. You will be receiving a full refund in 7+ business days or less. If you still wish to buy, we would need to ask you to use a different card and payment option.
Kindly inform us if you have any questions.
Best regards,
Richard
Got a fantastic deal on a LoL account. Went for something low key, cheap skins but more of it. Was not disappointed at all.
Date of experience: February 11, 2024
Thank you so much for the positive feedback, Alan. Happy gaming!
Gets the job done easily and on time. This was recommended to me by guild mates and I'm really glad they did!
Date of experience: February 11, 2024
Thanks a lot for the kind review (and for your guildmates' recommendation!) — Hope you enjoy the purchase, Nikolai. :)
THIS IS DEFINITELY A ONE OF A KIND, SLEEK, EASY TO USE AUCTIONING SITE. OFFERING A LOT OF OPPURTUNITIES FOR FELLOW PLAYERS OF FORTNITE!
I DEFINITELY RECOMMEND THIS SITE TO ALL WHO ENJOY PLAYING THIS GAME!
Date of experience: June 21, 2018
Thank you for the flying recommendation, Nathan! We're grateful for this!
They hold my pending disurbements for month and support wont reply me now for over 40days. There was live chat it was faster but now its removed and they wont reply.
Date of experience: July 12, 2017
Hello,
It saddens us to know that you have got no reply from PlayerAuctions regarding your disbursements. I am sure there is a good reason for the delay but for more definitive answer, provide me your PA username and order IDs through private message.
I'll be happy to check this out for you and hope to resolve as soon as possible.
Looking forward to your message.
Hesitant at first like many others but I was pleased with the speed and courtesy when it comes to handling the order.
Date of experience: January 29, 2024
Thanks a lot for the trust and kind rating, Jacky. :)
Tough to get down to one good deal since there's so many but in the end I found one that's small and cheap for a safe first purchase
Date of experience: February 12, 2024
Thanks a lot for sharing the positive purchase experience you had, Anthony. :)
Everything with my order was amazing from price to speed of delivery. I ordered something for ESO and they have a wide range of selection.
Date of experience: January 10, 2024
Thanks a lot for the positive review. Hope you enjoy your ESO purchase, Jimmy!
A very proper service: excellent communication, quick delivery and the best of all, the account was priced just right.
Date of experience: February 15, 2024
Thank you so much for the awesome review about your account purchase, Dustin. Enjoy and happy gaming!
Could of been a lil faster but ok in the I guess.
Got what I paid for correctly so theres that.
Date of experience: June 2, 2024
Thank you so much for the patience with your order, James.
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.
Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.
At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.
Hi Jimmy,
I am sorry if there were inconveniences. I checked and I found out you were only asked to verify once. This is a natural process on our site and will only be done once per new payment account; if there are no information or security changes, your payment account remains verified and we won't need to verify it anymore.
If you have any questions, please let us know so we can help you.
Regards,
Richard