- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
PlayerAuctions has a rating of 4.5 stars from 2,816 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch, and long time. PlayerAuctions ranks 1st among Virtual Goods sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 hours
Got nervous at the beginning but thanks to the site's staff and the seller's replies I understood what was going on. Shortly after payment I also received the order. It pays to check the delivery times of sellers because this can be anywhere from 30 minutes to a full day. Partly my fault for ignoring that.
This website, and its staff, are liars and thieves. I have been a seller on the platform for 10 years and they are the most incompetent website Ive used. You are much better off going to eldorado.gg or g2g.com
Awful customer service, refused to cooperate with my sale. The support ticket manager was on a power trip and made things extremely difficult. I have never been treated in such a poor manner by any other rival sites. If you are forced to work with the agent, "Jewel", your results may be quite unsavory.
Tip for consumers:
There are plenty of other sites to use out there.
Products used:
E games
Easy to use and very fast customer service! Highly recommend for players who don't have time to grind all day with real life activities. It helps you stay ahead with your friends in different work fields
Thanks a lot for the wonderful review, Dunder. That's a very nice way to put it and I'm glad our service is able to do this for you.
PlayerAuctions accepted my payment but didn't deliver the WoW Account.
It has been 7 days now, customer support is very hard to reach and super slow to respond, I got one answer only.
Refund still didn't happen and no news froim their CS for the last 5 days.
Business should be smooth, not look like a scam.
Hello Arnaud,
Sorry for then confusion and inconvenience this has caused. The offer/order was closed because it was purchased by somebody else first when you were trying to buy it. If you are unable to get the refund yet, please write to our customer support your BTC refund address so our team can properly refund you. I checked, but there are no tickets for order 6472278 yet, so please get in touch with us. You will definitely be refunded and rest assured that this is not a scam.
Best regards,
Richard
Terrible site filled with scammers. 2 orders 'closed' and they make it so it doesn't show up on Paypal or HSBC. I will get my money back from them some way but don't put yourself in a situation like mine, just use somewhere else.
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello David,
We have checked and order 3934303 was already voided in our system. The funds should be with you very soon. We're very sorry for causing you inconvenience and cause for concern. If you have any questions, please let us know.
Best regards,
Richard
I had no problems. The verification can be overly strict but I'm still giving them a positive rate because the next order was much better completing in less than 30 minutes. Make sure to check the seller ratings carefully.
We're happy and honored by this; thank you so much for the patience, Owen.
I've used Playerauctions for a good amount of transactions, and keep using them because they're so customer focused and deliver (although I suppose that's down to the sellers!) But PA do a great job in managing security on both sides.
100% recommend to anyone.
Still waiting for responses. Starting to get frustrated and quite concerned about whether or not i am being refunded. Have been in contact with PA stating i would be paid within the next 3-5 days yet nothing has arisen after 2 weeks.
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello James,
We just wanted to check on this; We viewed on our logs and I can see that the refund took only 2 business days, it should be with you already. We sent you a resolution request to ask for a revision of the review if you are amenable in changing it. Thank you very much in advance.
Best regards,
Richard
Very cool website. Recommended to me by several guild mates and true enough the prices are insane. I actually spent 2-3 more $$ on an order with a higher rated seller and I have no regrets. The service was solid!
Thank you so much for the kind words, Jim. Enjoy your order and happy gaming!
Stay far away from this site, they don't utilize any of the standard visa or other safe pay systems.
If I could give - stars I would!
Payment authorization completed
Jun-20-2020 09:51:39 PM
Order closed by system - payment settlement failed
Jun-20-2020 09:55:07 PM
They don't give you any reason for why the order was closed!
Instead of verifying our user accounts like other reputable sites, they have some sort of risk assessment system in place that basically just takes you money and closes the order.
None of the other payment options work,
G-pay comes up with random errors
Apple-pay comes up with a link that cant be used.
Their resolution/ help center say go buy crypto currency and pay with that!
So basically they only want to be payed so their is no paper trail.
Use at you own risk!
Hello Chad,
Thank you for bringing this up. I was able to check on your order and the reason it was declined is because our system found security considerations on the transaction. You are paying a high amount of money for the order so the system decided to decline the payment for your safety. To retain the integrity of our system, I'm afraid we cannot divulge information as to exactly why the order was declined. I am really sorry for the inconvenience.
Crypto is only offered as a solution for users wanting to skip verification, since crypto already has their own verification process from their end. In your case, however, I wouldn't recommend trying on the same order and if you'd like to purchase again, my advice is to try after a few days but from a different seller and preferrably, one with a lower price point.
Best regards,
Richard
One thing I knew instantly upon completing my purchase is that I will be back here.
The service was excellent from payment processing to website design and to actual delivery.
The amount of offer variety is astounding its like walking inside an Asian thrift store and finding convenient deals you don't know you needed. :P
Thank you very much for the kind words and support, Piper. This means a lot to us. :)
Used for many successful sales in the past, but having an issue with an order on player auctions for over 10 days now waiting on a disbursement over $500. I really need someone to look into this! It's order/offer # *******. I've sent a lot of emails with evidence that buyer is happily playing on the account he bought from me, but my order seems stuck in mediation. Got lost maybe? Who knows. No replies after it was escalated to mediation even though the buyer just didn't see the email with the login info PA sent him. I have 100% rating on PA for satisfaction, and now can't even get a reply from customer service or mediation or... well... anyone. It's long past the time this should have been resolved and I get just no communication at all.
Couldnt even sign up for an account, tried using several friends phones to receive the SMS and it would never send... Pretty sure this site just exists to get your email/info. I go to contact support and no help, but i see they are busy replying to peoples reviews instead XD
Hi Laurent,
We're terribly sorry if you haven't received the PIN yet for the registration. We have sent you a private message that contains some potential solutions to this issue. Please rest assured that any and all email and phone number information we receive are strictly confidential and treated professionally; we never share those with persons or companies outside of PlayerAuctions.
In case you have any other concerns or issues, please do not hesitate to write back to our PM to you.
Kind regards,
Richard
Never had any issues with the site. Services perform admirably and the security portion is top notch. They take payments seriously perhaps a little too seriously but I appreciate it just the same. More deals to come good sirs!
This is very kind and we're honored — thank you so much, Melvin!
I have used Player Auctions numerous times and always had a great experience. Transactions are quick, easy and their interface intuitive to use. Glad this site is as strong as it was the day I joined back in 2003.
Always had successful orders on this site. I did have an account compromised at one point and they were kind enough to refund this back - they could've quite easily decided against this... so very much appreciated from a customer point of view which has actually led to me spending more on the website.
Thank you very much for the kind words — I'm grateful for your acknowledgement and appreciation of our efforts, Luke. We hope you continue to enjoy all your future transactions with us! :)
I have bought and sold on playerauctions for years and have never had any issues. Purchasing through reputable sellers is a must as they do not want to give up their reputation over a messily $50. It's about smart purchase and selling, don't go and buy an account over 100$ with someone who has 5 feedback. Be smart.
Using PA.com few years doing well but got some issue currently, i am on rage by now.
My money stuck at PA.com side then they still did not refund.
Live customer support broken, no respond support ticket, their phone number useless. And PA.com keep saying that "please contact through to my twitter and facebook".
A company doing 15 years still in garbage like this.
What should i do now?
Hi Jummer,
Can you send me a private message with your Order ID so I can check your payment/refund status or why it got stuck?
Actually, we don't encourage contacting support through social media like Twitter or Facebook; we would love to help you out through our Help Center and email. Currently, we don't offer phone or chat support, but we will be looking into these in the future.
I hope to hear from you soon,
Lei
Customer Support Manager at PlayerAuctions
Not my first order, have bought several times from them and I'm happy to say that transactions were are all flawless. It's a useful site to bring together gamers and be able to do trades in peace. ++++
Thank you so much for the trust and continued patronage, Dan!
I discovered playerauctions a long time ago, back in original Everquest days, over a decade ago. I've used them a number of times since, with good results. In particular, lately I've had amazingly fast response and effortless transactions, good communication from the users. I like that you can get a variety, not just gold but items as well. One feature I like is the security -- the money is held until the buyer and seller confirm successful transaction, which alleviates any worries about fraud or charge-backs.
The service provided was top notch. One minor complaint is that the price can be unreliable between sellers so if your new, make sure you do enough research so you don't end up buying an expensive offer.
Thank you for the pro-tip and for the kind feedback, Joe! Much appreciated.
PlayerAuctions provide a good platform for trading electronic game accounts, items. However, there are some dodgy sellers. It is best you check seller feedback carefully and do as many checks yourself as possible. Always best to avoid the dispute resolution process (it can be a very long process).
This site is full of scammers. They're very fast in charging your bank account or credit card but will take centuries to return your money back. Also, they're selling stuff like game accounts and gold non legit from non-original owners. Be careful and good luck if you still buy to this site...
I bought an account paid the insurance next day player took account back. Filed a dispute with pictures and email communication confirming. Bought insurance, no matter what information you have it will never be enough to claim on the insurance. SCAM save your money do not deal with this company. Horrible support
Hello CH,
I'm truly sorry but upon checking with our support team, the evidence you sent was insufficient. Even with insurance packages, we still require buyers to prove their claim with compelling evidence or correspondence from the game publisher in order to make the process fair to the seller as well. I'm sorry for how this turned out, but if there's anything we can do for you, CH, please contact us by writing a message through the Q&A form here.
Best regards,
Richard
Super good! The site has so many deals so you can always find a price and setup that suits you. Just be careful there are some bad apples sending fake messages - dont give in! Use the site's valid ordering pages. Good luck!
Thank you so much; I'm glad you were able to use the site extensively, Kevin. Many thanks for the tip!
PlayerAuctions feels extremely safe and has a great policy to ensure that you get your product from the seller, and vice versa. There are thousands of sellers and affordable products. My only concern was the slow phone verification when starting my account.
Gain trust and grow your business with customer reviews.
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.
Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.
At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.
Hello Houston,
I'm sorry if you didn't like the process. I checked and our agent, Jewel, was not power tripping. She was merely explaining that we needed to have revised documents. As for canceling the order, we cannot do this on the customer's behalf on a normal basis — we have to ask customers to do it as it's an expression also of intent to actually cancel the order. We just want to customers to have control over their orders.
Since the order is now canceled, rest assured you will be automatically and fully refunded.
Regards,
Richard