• PlayerAuctions

PlayerAuctions

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Overview

PlayerAuctions has a rating of 4.5 stars from 2,816 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch, and long time. PlayerAuctions ranks 1st among Virtual Goods sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 hours

Positive reviews (last 12 months): 97.8%
Positive
576
Neutral
0
Negative
13
301
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How would you rate PlayerAuctions?
Top Positive Review

“Some concerns at the start but all went well.”

Russell S.
10/17/24

Got nervous at the beginning but thanks to the site's staff and the seller's replies I understood what was going on. Shortly after payment I also received the order. It pays to check the delivery times of sellers because this can be anywhere from 30 minutes to a full day. Partly my fault for ignoring that.

Top Critical Review

“Scammers liars and theives”

Corby R.
6/2/24

This website, and its staff, are liars and thieves. I have been a seller on the platform for 10 years and they are the most incompetent website Ive used. You are much better off going to eldorado.gg or g2g.com

Reviews (2,816)

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Reviews that mention popular keywords

player auctions (142) credit card (69) customer support (74) customer service (149) phone number (24) game accounts (38) trading site (26)
Thumbnail of user vladislavb5
Saudi Arabia
1 review
2 helpful votes
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April 17th, 2017

I do not recommend this site to anyone. Not only that there are crazy prices so they also throw. Live chat with support does not work, support through the mail does not answer. I sold my account a week ago and did not receive anything.

Thumbnail of user garethj13
GB
1 review
0 helpful votes
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March 27th, 2019

These guys did a great job and the site offered great clarity for my purchase. Very precise and accurate listings and received my currency within 10 minutes of purchase. First time I've used these guys before and will be using them in the very near future again too!

Thanks guys!

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hello, Gareth. Thank you so much for the wonderful review! We are so happy to hear that you've enjoyed using our platform to get currency for your game. We're happy to have you on the site, and if you ever need help, just email us at support@playerauctions.zendesk.com. We hope you continue to enjoy using our website for your game trading needs! :)

Thumbnail of user stibeny
Indonesia
1 review
0 helpful votes
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October 23rd, 2019

Very simple design of the web make it easier for the customers to find things easily. The best thing about it is how protected the buyers and sellers are from getting scammed. Would recommend this for my friends.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

We're ecstatic to hear about this. Thank you very much for the kind feedback and recommendation for us, Stiben!

Thumbnail of user shiob
Switzerland
1 review
4 helpful votes
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December 12th, 2016

Asking for a refund since August, still no refund despite the fact they have all evidences in hands. Don't trust them! I send them reminders per Email each week with all evidences each time, never get an answer.

Thumbnail of user om157
Massachusetts
1 review
0 helpful votes
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May 2nd, 2020

Transactions from high-rated sellers were quick and easy. Sometimes the payments will fail, so I have had to keep track of pending transactions in my bank account. They disappeared on their own. I have no experience buying accounts or buying from low-rated sellers. I suggest to avoid both.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Thank you very much for the kind feedback, OM. And we agree with your pro-tip to be on the lookout for our seller's feedback, it's a good gauge on who to buy from but the good thing is there should be a lot of them to choose from. Thanks again, and we hope you enjoy your purchases! :)

Thumbnail of user mariod110
South Africa
1 review
0 helpful votes
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August 18th, 2020

I have been waiting three days for a payment to be verified. I have now provided Player Auctions with the necessary proof in an effort to get the transaction moving forward, Still there seems to be issues with the information I provided. The payment has been transferred from my bank and I used Google pay which I have used several times before with no issues. Why now do I find myself struggling to get the transaction completed. This is by far the worst online purchase experience I have had. Please stay away and save yourselves the headache and frustration.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hello Mario,

Thank you for explaining what happened with your order.

I was able to check on the ticket thread for your order regarding payment verification, and I would like to express my heartfelt apologies due to the inconvenience caused by this. You were trying to purchase the order in a timely manner and the order didn't make it on time — for that, I am really sorry, Mario.

Please note that the payment verification isn't due to mismatched nationalities and currencies; we serve customers worldwide. This process is done on all orders from first-time customers or returning customers who have been inactive. As for asking documents to be in a particular condition and state, our reason for this is to eliminate instances of photo manipulation because we've had several cases in the past where fraudsters attempt faking their identities. I'm really sorry if you feel mistreated and the reason you stated is absolutely not what we have in mind.

Right now, the order is still open. You may still proceed with this if you can send the documents the team requested. If you'd like to cancel the order, please login at PlayerAuctions then go to your Dashboard (upper right icon). Click on Orders there and find the order ID, then on the order page itself, please click on Cancel. You will be refunded in 2-5 business days.

If you have any other questions or concerns, please use the Q&A form here on SiteJabber so I can send you a response and be able to assist with anything, Mario.

Sincerely,
Richard

Thumbnail of user chrish128
Florida
1 review
2 helpful votes
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December 17th, 2014
Verified purchase

Very clean and simple website to look at and navigate through. Security is top notch from what I can tell. I really enjoy the ability to view different sellers and buy with comfort from reputable vendors, as well as the protection the website offers is really good so no one gets burned. Overall a very pleasant experience for a first-time buyer.

Thumbnail of user tomj98
GB
1 review
3 helpful votes
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May 27th, 2016

They have literally scammed me even with an insurance package. Like most of the reviews on here, you can see what i am talking about, They say they take up to 7 days but they took over 20 days to reply, could you believe it? Absolutely disgusting company. I bought two accounts from respected verified sellers, and both got reclaimed. Sad really.

Stay away from this awful criminals (PlayerAuctions staff).

Thumbnail of user matthewv14
Belgium
1 review
1 helpful vote
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February 7th, 2017

Playerauctions themselves the support and their service is excellent. Although there are a 'Few' bad sellers who try to scam you. So watch someones reviews before buying generally what I do if his review is under 95% don't buy from him. :)

Thumbnail of user cliffi1
California
1 review
2 helpful votes
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June 11th, 2017

50+ sales, no problems
I don't know what these 1 star reviewers did to get so mad, but if you have an IQ over 70 you can't get scammed on this service. I've done business with them for years and they do it right.

Thumbnail of user michaels657
Missouri
1 review
1 helpful vote
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July 21st, 2017

Already sent a charge to my bank account to verify that I was the owner and now they want me to send pictures of my ID, card, and a payment receipt on top of that in an online document. No thanks. Going overboard. Probably just going to cancel my purchase. Seems now that I've already been charged even though I have not submitted that info. And it will not let me cancel my order nor have I received the gold.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hello there, Michael. The charge that you mentioned occurs when a member wants to use a new credit card on PlayerAuction as a form of verification. When our payment processor detects a new credit card, we will charge (less than $1) a small amount to your credit card. After that, please check your payment account online to get the value. That's a different verification from our payment verification.

We have the payment verification process for the safety of our buyers and sellers. We want to ensure that the payments we have received come from the account owners themselves. As a result, we may need to go through different verification steps depending on your order, payment method and account history. This request may be different from the previous order because orders are checked individually and independently.

Please note that from the time you check out, the payment will already get charged. If you ever, cancel this order. No worries, because refund will process soonest. If it does note let you cancel the order, please send an email to compliance5@playerauctions.com and then indicate the Order ID as your subject, attach a screenshot of the error message. Then they'll be the one who will cancel your order.

We do not want you to cancel this order and still hoping that this will be completed. If you decided to cancel it, we totally respect that. Hope I was able to answer your concern. We thank you for your patience and understanding.

Thumbnail of user floriand12
France
1 review
3 helpful votes
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November 7th, 2018

Bought an account Hearthstone with their "great insurance" (7$), 2 month later, the account was taken back and Player Auctions don't care & close my dispute. Their buyer protection is useless.
I lost 90$ thank you PlayerAuctions.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hello Florian,

I was able to check on your order; I'm sorry for the inconvenience that you experienced for this. Please note that even with insurance, we still require our buyers to submit compelling evidence during disputes, as stated in our disclaimer when buying an insurance for an order (shown here: https://i.imgur.com/xuvAhYo.png). Checking on the case, our team was unable to receive valid evidence from you during the dispute window; in order to make the process fair, we had to close the dispute in favor of your seller.

Best regards,
Richard

Thumbnail of user dominikh17
Croatia
1 review
0 helpful votes
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September 19th, 2018

Done about 20+ trades, 100% feedback with no problems never needed support interaction untill now, wanted to buy an account and my payment got denied through paypal for no reason whatsoever even tho i bought the same way dozens of times before, made a ticket but I just get automated answers like nothing is wrong so there is no way to contact anyone to help me apparently

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hello Dominik,

I'm truly sorry about this, but due to security reasons, we have to decline payments from accounts flagged for security reasons. We're sorry that the only option we can offer at the moment is GoCoin. Rest assured that for the order ID you provided, the refund will be processed automatically. Please let us know if there is anything else we can assist you with, Dominik.

Best regards,
Richard

Thumbnail of user carlos68
Philippines
1 review
0 helpful votes
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November 9th, 2022
Verified purchase

Extremely satisfied with the purchase I made. It was easy and everything is transparent from useful stats on the order page to constant email notifs. You can tell they been doing this for years and its really efficient.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Thanks a lot for the nice review for us; I'm glad you were able to peruse the site's functionalities really well, Carlo.

Thumbnail of user madisonw12
Washington
1 review
2 helpful votes
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July 5th, 2014
Verified purchase

Playerauctions has been great. I've made two successful sales on here and made plenty of awesome buys. Never had an issue and the fees for using their site aren't too high! I would recommend this website to all of my friends!

Thumbnail of user fraus2
Canada
1 review
1 helpful vote
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February 25th, 2015
Verified purchase

It's like an ebay pool for the nerds of the internet, everyone gets what they want out of a third party middleman that protects both parties from scam. It works perfectly and bares no risk. Absolutely perfect; prices, transactions, and delivery wise.

Thumbnail of user domr23
Philippines
1 review
0 helpful votes
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October 26th, 2022
Verified purchase

I love the security and assurances it provides in terms of ensuring you receive your order. The help desk answered my questions. A bit late for my taste but ofc still passable. Nice service I'm coming back for more.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Thank you so much for this, Dom. We're grateful for your trust and patience.

Thumbnail of user jackt467
Canada
1 review
2 helpful votes
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July 14th, 2021

Honestly I am not one to give companies bad reviews but this was truly a horrible experience. They asked for my banking details and photos of it, My debit card, My drivers License and even photos of myself. In addition to this after I paid for the game and sent in all this documentation I was suspended and was not able to use the cite and will not get what I ordered. Lastly I found out that I was never given a refund and was told to wait a week before I get my money back. The customer service was unsympathetic and did not treat me like a human being. Using the same copy and pasted super long and vague paragraph that was no help.

Tip for consumers:
I highly recommend not using the account. It is very intrusive to your security and a scam.

Products used:
A online account but I never got the account just lost my money and ruined my day

Service
Value
Returns
Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hello Jack,

We explained this in your ticket already that unfortunately, we found out that you're not of legal age and as such, cannot make binding contracts with us when it comes to the site's terms and policies. Another reason is we ask for government-issued IDs where the names need to match the names on credit cards. We declined your payment and we urge you to contact your payment provider about the refund. Payment providers or banks usually hold on to the charge made, assuming that the order is still happening. This gets canceled after a while and you are automatically refunded, but contacting them early usually expedites the process.

Best regards,
Richard

Thumbnail of user alvarom15
Texas
1 review
3 helpful votes
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November 26th, 2017

The site only ensures your items are delivered as described. If a seller decides to dispute a transaction with their bank, they can do so and PlayerAuctions will NOT punish them nor refund you in any way.

This is just one of many claims they make that they don't live up to.

I suggest you avoid using this website 100%, unless you want to be scammed.

* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Returns
Quality
Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hi there, Alvaro,

We have sent you a PM regarding this issue/order. I'd like to sincerely apologize for your experience with your purchase. As stated by our agent, I'm sorry but we cannot cover for item deletions done by the game publisher. Your seller even made an effort to replace it, and moreover the other half of the order stayed with you, proving that the order was successfully processed.

If you have other questions or concerns, please feel free to write back to us, and we'll be happy to help.

Best regards,
Richard

Thumbnail of user rickg436
New Hampshire
1 review
4 helpful votes
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December 20th, 2020

The seller himself actually responded extremely promptly. Unfortunately, the PlayerAuctions support team is garbage and made this such an unbearable experience I could not even get through it with them to receive my order.

Poor sellers on this site. I wouldn't bother working for them, they are doing you a disservice and losing you money with their terrible customer service.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hello Rick,

I'm sorry for the concern you had with our payment processing. I'm afraid the documents you sent didn't pass our requirements and since you've canceled the order now, the refund will be processed in 2-5 business days. This isn't instant, I'm afraid, and payment providers require 2-5 business days to clear the funds back to you.

If you have anything you need help with or have further questions, please write back to the same ticket thread you had with us or use SiteJabber's Q&A form so we can help you:
https://www.sitejabber.com/reviews/playerauctions.com#questions

Best regards,
Richard

Thumbnail of user nathine
Missouri
1 review
3 helpful votes
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January 6th, 2020

He reclaimed the runescape a month later and im out 260 bucks I had 2 step on the account and every thing the don't even respond to your messages they just ignore you costumer support is $#*! stay away from this website for account buying

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hello Nathin,

I was able to check, and unfortunately, the evidence we received is insufficient. Please note that even with insurance, we still require users to send compelling proof to validate their claim, as stated in our disclaimer: https://i.imgur.com/xuvAhYo.png. Due to this, I'm afraid we won't be able to issue you any refunds.

As a way of recompense for this, we have now permanently suspended your seller, and he is no longer allowed to create any new accounts on the site. Kindly note that there are no incriminating evidences of his offense, but since he is unable to respond to this matter, we have decided to suspend him.

Please email us again if you have any further inquiries or questions.

Best regards,
Richard

Thumbnail of user kb110
Illinois
1 review
7 helpful votes
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July 28th, 2016

I bought a clash of clans account changed all passwords/emails. After playing and doing many upgrades one month later the seller was able to take back the account by giving the original google email credentials. I submitted all screen shots proving that I no longer have access to the account I bought. Its been two weeks and no word from player auctions Game Account Reclamation department. I am not very optimistic and the seller has removed all items for sale in his store. I assume he is now operating under yet another name and stealing more money from unsuspecting players. This website will not protect the buyer at all. Stay away! If you get scammed, you have no way to get your money back.

Thumbnail of user kousukek
North Carolina
1 review
6 helpful votes
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March 1st, 2018

This site needs to work on their security verification process. I've been on the site for almost 4 years and I'm treated like a brand new customer when I want to buy a listing. There's no communication unless you contact them first. Player auctions used to be a really amazing site but their old school security works effectively as a wall to keep honest buyers and sellers out. I shouldn't have to verify myself every time I try to make a buy or a sell, especially as a long-standing member with absolutely no negative actions on my account. If you're willing to constantly verify yourself, then go for it. It's a great site. Otherwise, stay far away.

Thumbnail of user thuluk
Denmark
1 review
3 helpful votes
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June 30th, 2015

Their mediation team is to say the least absolutely horrible. I've been going back and forth with them for over a month now trying to resolve a simple refund.
I've been forced to take it up with Paypal and they have chosen to ignore me while I have been very friendly and tried to fix the matter at hand in a nice way.

Thumbnail of user aleksandarv
Serbia
1 review
12 helpful votes
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December 28th, 2016

Been a verified seller on Playerauctions for more then a year with high rep and 100% delivery rate. On 21st of September a buyer complained that his account got "recovered" and since he had a 7$ insurance, they froze my payments and till now they are holding more then 40 payments so far. Communicating with Customer support is like talking to trained parrots - they just repeat the same phrases and say" plase wait further for updates on case". So far I had 0 updates in 100 days about my case and no help from support. If you plan to sell your virtual items skip PlayerAuctions since any scammer that buys cheap insurance can lock your account forever and you are powerless to do anything about it.

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From the business

PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).

Business History

PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.

Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.

At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.

Company Representative

Thumbnail of user playera1
PlayerAuctions T.
Support and Safety Management
Typically responds within 2 hours
Support and Safety Management at PlayerAuctions. Kindly send us an email at support@playerauctions.com for order-related and account-related concerns.

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