• Pogo

Pogo

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Overview

Pogo has a rating of 1.6 stars from 301 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pogo most frequently mention customer service, credit card, and favorite games problems. Pogo ranks 1049th among Games sites.

  • Service
    32
  • Value
    32
  • Shipping
    10
  • Returns
    11
  • Quality
    28
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
4
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How would you rate Pogo?
Top Positive Review

“Improvement”

Melanie R.
6/11/18

Pogo is working on the customer service and recently got back to me with help for a technical problem in good time. They were able to make it right, so things are looking up as they actually connect with their consumers.

Top Critical Review

“FAKE FRAUD FONY (Phony)”

IraLiddell E.
5/10/24

As a customer I did my part... when it was time to pay up... and we're talking a little over $5... I couldn't withdraw... Their algorithm is set up so customers can complain, they do a fake review and delete your account...I contacting the BBB and anyone else to get this FRAUD services off the internet... Burn in 🔥 Pogo... You probably have no shame heartless?OB's

Reviews (301)

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Reviews that mention popular keywords

customer service (20) game site (27) credit card (15) club pogo (19)
Thumbnail of user barbaraw1399
North Carolina
1 review
1 helpful vote
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June 21st, 2021

The new Scrabble game format really sucks. You cannot see the whole board while playing. To get the whole board, you have to manipulate the screen. The old format was user friendly. The new format is hard to use and looks like crap. It looks like it was created in the 1990's with half baked graphics. Pogo got rid of my two favorite games, Word Whomp and Euchre. Now they have screwed up Scrabble. I suggest that people look for other platforms for playing games. I am. Pogo is failing and they have no one to blame but themselves.

Tip for consumers:
Find another site.

Products used:
Games

Service
Value
Quality
Thumbnail of user judyw773
Colorado
1 review
7 helpful votes
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May 3rd, 2021

I was with Pogo for a really long time then I stopped playing come back everything changed you have to spend gems for games that should be free. Unfortunately I paid for a year I will try to get my money refunded but doesn't look good why did they have to change so much. Lag time on some games is really HORRIBLE!

Service
Value
Shipping
Returns
Quality
Thumbnail of user dericc
Pennsylvania
1 review
9 helpful votes
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October 28th, 2017

I like pogo safari. Usually locks up, for no reason my end. MY PC is a business class pro PC and very clean. POGO is simply a waste. Their servers are corrupted or maybe left overs from the 1990's. I do not know. DO NOT EVER GIVE THEM MONEY TO "JOIN". I never will. BOO

Thumbnail of user jeromem40
Tennessee
1 review
12 helpful votes
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September 15th, 2017

Constant freezes game loging you out very slow loading, crashes, screen disapearing ect. This is the worst game site i have ever played on and its been like this fot years with no attemp to even try to fix it

Thumbnail of user lizd267
Canada
1 review
2 helpful votes
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July 15th, 2023

If you play scrabble as a non member of the club you are going to lose. Either you only get 6 letter at a point during the game or the letter you get are ridiculous like iiioout game is geared to almost gaurantee you lose if you dont pay them a monthly fee for to give you a much better chance of winning. How cheap and fair is tha t!

Thumbnail of user carolg54
New York
1 review
9 helpful votes
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February 13th, 2016

Renewal time comes up, so I log in to change my card on file. Cant get to account page, getting odd msgs, including account not found. Try to get it sup't. They direct me to a number that winds up being a telemarketer for an EXTREMELY expensive 'computer protection' system that was 3x as expensive as any other. They over dramatized, and outright lied about infections in my computer as well as some across the world having phished my passwords. I've been a customer fo over 10 yrs, but no more.

Thumbnail of user barbarat68
Washington
1 review
10 helpful votes
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December 15th, 2016

POGO make a mistake and make me pay for it... they sold me a Dice city bundle for 60 gems and won't give credit back for what I already owned and wasn't suppose to repurchase, told me they will not credit 60 gems and I said will not spend a fortune on them ever again so the blocked my update on their forum.

Thumbnail of user darrylld
South Carolina
1 review
0 helpful votes
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August 30th, 2021

Trying to figure out how to even contact Customer Service (what a joke) is not at all easy to figure out and once you do, especially if lost GEMS or CREDITS in play, it is pretty much, your loss and "our techs are working on it". Even when you option to talk to a Tech, same response. Ask to be referred or be given a link to resolve a GEM or CREDIT issue and "Once resolved they will decide what to do". Now my wife and I have been with POGO over a decade as well; and that means nothing. With the phones, the Agents we have spoken to, English is not their first language and everything is obviously written out on what they say. Games like Monopoly Sudoku with a huge list of CREDITS not applied and getting ERROR messages should be removed until fixed; they don't care if there are hundreds of reports with the same issue anymore. I would NOT recommend anyone pay for POGO membership much less buy GEMS. POGO has changed and not for the better.

Tip for consumers:
Don't waste your money buying GEMS!

Products used:
POGO online gaming site

Service
Value
Quality
Thumbnail of user mikeg717
Virginia
1 review
29 helpful votes
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September 16th, 2019

I used to love Pogo. Gladly paid the annual fee for years. Now they have eliminated most all of the games I liked. Qwerty? Gone. Word Whomp Whackdown? Gone. Euchre? Gone. The ones that I liked that are still there have changed to the point they are no longer fun. Hi Limit Texas Hold em has gone from a 6 person table to a 4 person table, and the graphics and sound are a lot worse. Scrabble, my favorite, now has different graphics and is extremely glitchy. Several times a game I have to pass because Pogo won't let me play. Often it just freezes up entirely. Never had those problems before. Hated to cancel my subscription, but there is nothing I like anymore. Shame..

Thumbnail of user vanessap278
New York
1 review
0 helpful votes
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November 21st, 2021

My 9 year old put in his age, which is required before playing games. Now I can no longer play anything on the computer that he put it in because of age restriction (that is what you get for being honest). Dear Pogo, people of many ages use one computer and this is a big flaw in the system. Even If I wanted to subscribe/join... guess I can´t, what a joke! PLEASE DO NOT ATTEMPT TO PUT AGE YOUNGER THAN 18 to confirm this, you will be pi**ed. Please see image of what I see every time I open ¨pogo¨ site on this particular laptop.

Thumbnail of user nanj1
Hawaii
1 review
8 helpful votes
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June 3rd, 2015

I have played pogo for years. I love card games but the deck is stacked especially in canasta.
If you play cards in real life you can see that the patterns in the pogo deals are way off. I guess if they keep your score low they figure that it keeps you coming back.
The hearts tables are free and the set up is good with true deals but the players cheat and the babble in there from regulars is just awful and obscene. It is beyond belief! Every change that they have made to the games makes it worse and not better. The lady who said that she got viruses from the site is correct. I have had it really mess up my computer with java and flash security weaknesses. NEVER UPGRADE YOUR JAVA OR FLASH FROM THE POGO SITE! I could go on but I would like to find a better site for real time card games. Any suggestions?

Thumbnail of user bobj21
Texas
63 reviews
184 helpful votes
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January 8th, 2012

Average. Everything about this site is average. It is predominantly filled with puzzle style games, monopoly, mahjong, etc. I can't give it any less stars because some people may get some enjoyment from the large collection of puzzle style games. For me, however, there is no need to return to the site.

It is your typical program where there are lots of games to play and they sucker you in by letting you obtain "badges" for game accomplishments.

REASONS TO USE:
[1] You love puzzle/board games

REASONS TO LOSE:
[1] Annoying ads

Thumbnail of user elld2
Florida
1 review
8 helpful votes
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May 10th, 2018

I play while I'm adult sitting people with anxiety issues- so I listen with the sound off. This works for the GAMES but the ADS somehow override my preferences.

So I get REALLY LOUD ads for products which have NOTHING to do with my life. Birth control? In one afternoon's play, I got 14 pop up 1 full minute ads for birth control. Another 10 for a disease I've never had.

You can do better.

Thumbnail of user crystalr34
Iowa
1 review
2 helpful votes
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December 8th, 2016

I purchased Club Pogo yesterday, the 2 games I tried playing. Jungle Gin. Wouldn't let me discard or take cards. Canasta wouldn't work at all. I had Club Pogo for a few hours. I canceled my membership. Said it will be canceled by the next billing cycle. I paid for a year, does that mean I wont get my money back? Will I have to have Pogo for a whole year and cant play? Is so its more of a rip off that I thought. I would not recommend this to anyone.

Thumbnail of user dorisw76
Kansas
1 review
20 helpful votes
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July 17th, 2019

Pogo emailed me asking if I wanted to renew for another year for $39.00. I replied thatt the game site for Boggle Bash keeps losing my identity and won't let me get on the site. This had happened twice before and after much lost time my brother and then my grandson who has a degree in Computer Science were able to get me back on. Then

Again they lost me and I couldn't use the site. I told Pogo not to renew but they did anyway. Now they will not respond to my emails and I am having to cancel my credit card so they won't charge me again next year. Totally disappointed in this site. Would never try to use it again. Be warned. Never give them your credit card number. They will never let you go! Doris Wyckoff, very dissatisfied pervious user.

Tip for consumers:
Don't!!!

Thumbnail of user gs592
New Jersey
1 review
1 helpful vote
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December 15th, 2021

Do Not send Pogo ANY MONEY. They cancel you, tell you there is a problem with your bank and want MORE MONEY. Total thieves. Not kidding. Spent numerous time consuming attempts trying to get what I ALREADY PAID FOR, WORTHLESS! Never treated so poorly by anyone on the internet! AVOID

Products used:
They processed money and gave NOTHING

Thumbnail of user ianw128
Canada
1 review
15 helpful votes
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October 19th, 2018

HD games are terrible and anything COCOS does is crap. No tokens for crossword cove anymore. A waste of time and money. Constantly pestered with badges which I promptly delete.

Thumbnail of user harlowet1
California
1 review
7 helpful votes
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November 28th, 2020

Electronic Arts has taken the lazy approach to Pogo ever since they owned it.
And now all the proprietary games are gone, replaced by a bunch of crap, mostly hidden object games.

Thumbnail of user skipm11
New York
1 review
7 helpful votes
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June 19th, 2018

All about pushing commercials if you intend on trying this sight or playing for free don't waste your time, while the games are easy mindless fun you will be forced to endure endless harassing ads of ever increasing duration and ever shrinking "game breaks" between the ads the shove down your throat even recycling back to the ads repeatedly assaulting your peace and sanity. DO YOURSELF A FAVOR STAY AWAY.

Thumbnail of user debrad279
North Carolina
1 review
54 helpful votes
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December 14th, 2019

I've been a paying member since 2004 and have watched Pogo go from a fun and inexpensive game site to one that is eliminating almost every fun thing that made it unique and holding games hostage by forcing us to buy expensive gems. Due to java and flash being eliminated, Pogo is jumping on this opportunity to only convert a fraction of the games and these chosen games are gem intensive. They have eleven Find the Hidden Object games which require gems to play each episode. Postcards from Britain for example would cost 132 gems to get through the episodes which is nearly $10 in gems. The entire membership fee is only $39 a year! So that's 11 games that I can't afford to play and/or refuse to surrender to Pogo's money grab attitude. They have a New Access site which allows us to see what Pogo is going to be and it's terrible. It looks like a game sites for kids. They're eliminating minis and badges and other goodies people have paid for with gems. When people say they hate the new format, they're told they can return to the old, Classic format which will be gone soon and when I've posted several times on their Forums how I feel about the changes I've been censored and my posts deleted. I never thought I would abandon Pogo but they abandoned me and my loyalty to them for 15 years because they are selling us out for money..

Thumbnail of user em4872
E M.
Canada
1 review
18 helpful votes
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November 22nd, 2015

I had been a club Pogo member for 7 years and loved it but after what EA pulled I am done with them.A full month before my yearly membership was to renew I started receiving emails and inbox messages that EA couldn't process my payment,13 in total in less than 24 hours.I contacted their support to inform them I wasn't due to renew for another month and at that time they would get their money, and I asked that the annoying spamming of my email and messages stop.However,instead of receiving 'helpful customer support' I was told by the rep that EA is well within their right to do so and if I didn't like it I was more than welcome to cancel the remaining time on my membership.Which is exactly what I did.

Service
Thumbnail of user ravenp3
Florida
1 review
8 helpful votes
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June 11th, 2017

I was a member of Club Pogo, but I got tired of paying for games that wouldn't work, so I unsubscribed and started playing for free. Now most of the games stop working halfway through, and I think they do that on purpose to try to get people to subscribe. Not only that, malware started loading on my computer during one of their advertisements, and I had a heck of a time removing it. I am staying far, far away from them from now on.

Thumbnail of user js
Kentucky
1 review
12 helpful votes
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April 11th, 2009

Pogo is a scam, don't pay for it. It isn't worth it - Pogo clots up your computer. It says it will pay out, but it does not. It freezes on you. I have requested from them help for 3 to 4 months and have heard nothing from them. They do not pay out. You do not win any money off the site. The site puts junk on your computer that you can not get off without professional help.

STAY AWAY FROM POGO. PLEASE FOR YOUR OWN GOOD.

Thumbnail of user chrisf654
Ohio
1 review
7 helpful votes
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August 28th, 2020

Used to love POGO. Played every day at least for an hour or two. Can't believe I've been a member for 17 years. It was a fun, safe place to meet and play games with people who just wanted to play. Even those that were very competitive were still fun to play games with. Now, it's full of people saying horrible things to each other. I don't understand using POGO as a format for that kind of anger or rhetoric. It's a game site. I go to play and have fun, now all of a sudden it's like the ugliest parts of social media. People just say horrible things for no reason. I don't know if it's teenagers or just people who feel that on the internet they can say whatever they want because it doesn't feel like you're talking to people. I've renewed my membership automatically even though I don't play as much as I used to. But I won't do it anymore. The last time I complained about being called names because I won a game POGO didn't respond, which is weird because they used to block people who did that. I hope someone got rich selling off my favorite game site. Because whoever is running it now really sucks the joy out of gaming.

Thumbnail of user lindab1222
California
1 review
29 helpful votes
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June 2nd, 2019

Not only do the HD games suck, so does the fact that a lot of the games are just being eliminated, like Thousand Island Solitaire and several others. Mahjong Safari used to be a good game before it went HD. When Mahjong Garden goes HD, I'm out.

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