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Prestige Flowers Reviews Summary
Prestige Flowers has a rating of 1 stars from 443 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Prestige Flowers most frequently mention customer service, next day and royal mail. Prestige Flowers ranks 262nd among Flower Delivery sites.
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Never received flowers for a very special person!
Was so important for me!
Customer service s. T.
Stay away from them, not relayble
Flowers ( sunflowers) delivered shriveled up and completely closed. After 4 days completely dead
Poor customer service and an insult of a five pound voucher. Which of course won't be needed as I would never order from them again. Avoid unless you don't mind receiving dead flowers which should have been thrown away
I ordered flowers on the 19th September for delivery on the 21st. They didn't arrive and was sent many a generic email which was clearly being written from a script. Excuses such as couriers having difficulty due to weather etc. It was London! Very disappointing as was for a friends birthday.
Genuinely the worst quality roses I have ever received. Dog eared and semi dead. My boyfriend was mortified that he had ordered them for me. Would get better quality at a garage for a fiver. I would believe it was a genuine one off if they would refund the purchase but the complete refusal so suggests they are total scam artists. Do not use!
Prestige flowers stated they would deliver the flowers on the Friday, which is the day that I selected. I sent the flowers to a work place to say thank you to someone, the work place is closed on the weekend. I ordered them on the Thursday to be sent for the Friday. The flowers did not arrive until the Saturday. However the person could not collect them until the Monday, meaning the flowers were 3 days old and dead! I spent £40 on them and will make sure to not waste another penny on this company again. There are plenty of other companies out there who offer a better service and are at least willing to alleviate / refund or even partially refund to keep their customers happy! Do not waste your money here!
Two days late and dead!
DPD delivered to Dunstable should have been Hertford? Endless emails and phone calls later we asked for a refund, as the birthday had been missed anyway there didn't seem any point in sending them. But Prestige carried on and rocked up with a dried box of dead flowers! My sister in law was very unimpressed.
I wouldnt recommend this company at all!
I received a bouquet as a gift from someone but the flowers were quite wilted on arrival. After complaining Prestige Flowers agreed to send me a replacement bouquet however nothing arrived. On following this up again I have been firstly told that a replacement was sent and signed for(?) - not by me! It seems however that the flowers were delivered and signed for by someone about 10 houses away from me - wrong address obviously. Prestige Flowers have now virtually accused me of entering the wrong address and the case is closed. I never even filled in an order form so how can I have filled in the wrong address? This attitude is both insulting and demeaning. The agent said that if I put the wrong address then they can not send again. As I have told them, I didn't enter an address - they had my address from the original order. So rude!
NB Since writing this review I have now been promised another replacement bouquet - watch this space...
Dreadful flower arrangement. So dissapointed with quantity & quality! Wish I had gone to Aldi Instead as I would have seen & known quality & know they would not have wilted with 47 hrs of delivery!
VERY disappointed. Ordered a mix of lilies and roses for delivery but only lilies were delivered.
Very poor quality and only lasted 4 days, before they were dead and smelling! Paid £36 and customer service (Emelia) offered me a £5 voucher off my next order... How I laughed, as if I'll be ordering from them again, so declined her insulting offer. AVOID AVOID AVOID!
Next day delivery flowers did not turn up on date requested. Customer Services not interested. Apparently their terms and conditions say "next day service will be within 3 days".
I am disgusted with the quality of flowers that were sent to my 82 year old Mother who is in hosptial.
The photo of the flowers on their website looked nothing like the flowers that my Mum received, they were just a mass of green fern, a few roses and one of two sprigs of fresia's.
I contacted customer services as well as sending a photo and apparently there was nothing the matter with them according the the florist manager!
I spent £42 on this order (cake, vase & balloon add-ons) and truly which i had gone to Interflora.
I was offered a £5 voucher to use against a future order to which i told them I would never order with them ever again.
Ordered £35 worth of flowers, paid £5.90 for next day delivery - didn't arrive on my partners birthday, completely ruined the day - and when they finally arrived, the free chocolates were missing, the flowers were dead within 48 hours - I sent photographic evidence of this including proof of tracking that they dispatched the item a day late - they replied blaming the courier for all the above - avoid at all costs
I ordered flowers and chocolates to be delivered to my friend on her birthday. My friend never received them at all. Prestige Flowers blamed the courier. I will never use them again. What an absolute joke!
Bought £30 worth of flowers, paid £5 postage, got a 10 flowered tatty looking mess. Customer service horrendous!
I ordered a 100 rose bouquet for my nan's 96th birthday this june. Although the website was easy to use and the order was delivered on time, what i had ordered was not what was received, to top it off it was dead within 3-4 days. What I bought (and paid for) is this case was not what i got. Customer services then, almost one month later replied and offered a voucher stating that you have to send photos within 48hours (which was done and ignored). They also stated that i had sent only 1 complaint email on the 23rd June, which is incorrect and completely ignored all of the dates that i actually sent complaint emails.
Personally, I would not order with Prestige again and the after service is utterly shocking!
I wish I had read the reviews before I ordered!
I ordered flowers for my daughter on the birth of my grandson.
I am disgusted and quite frankly I was embarrassed about the flowers.
They were wiltered and not worth the £50 I paid!
Absolutely disgusted and I want my money back!
This company is a complete joke, do NOT order flowers from them. I ordered a bouquet on line as a thank you gift. Flowers were to be delivered on Sunday & they gave me a one hour window. My friend waited & no one came to her house. When I contacted Prestige they said that they "tracked" the delivery & a card was left n the front porch. This did not happen. My friend called them & set up delivery for Monday, the flowers were delivered but looked nothing like what I ordered... a few sunflowers & some sparse greenery.My friend & I have sent multiple emails to Prestige & each time get a stock reply from a different sales person. Of course I haven't received my refund.
It has been 6 days and still no delivery, it took 5 days for them to acknowledge that there was an issue with the service. DO NOT BUY FROM THIS SITE AS THEY DO NOT OFFER WHAT THEY SAY!
Avoid at all costs. Rip of merchants. I ordered a bouquet for my wife on our wedding anniversary, I cannot fault the delivery as they arrived on time. But the bouquet was not the one i paid for or ordered. The sent me carnations instead of tulips and tried telling me they were the same in price. Said that the florist had run out of tulips. They also said its there policy to substitute flowers for one that's the same value or of greater value. Since when are carnations the same price as tulips. Contacted there customer service and they were just not interested, I hate being ripped off and would not like anyone else to be either so stay away from this company.
I ordered a bouquet for my friend and when they was delivered the roses were dead! I kicked up a fuss but they kept telling me the flowers were good quality. After threatening them with trading standards they agreed to send a replacement. The replacement was worse than the first! I have asked for a refund but they have refused. Shocking customer service!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members