Priceline

I booked a flight through Priceline with United Airlines, and before completing the purchase, I was prompted to add travel insurance to protect my money in case I needed to cancel or change the trip. I paid for the ticket with the insurance included, trusting that I would be covered in case of emergencies. Later, I encountered an unexpected emergency and needed to change my flight date. I contacted Priceline, and they told me they couldn't help because it was a United Airlines ticket, and I needed to contact the airline directly. When I spoke to United Airlines, they said my ticket was a basic economy fare and couldn't be changed. I explained that I had purchased insurance, and they told me to contact the insurance company. I reached out to Xcover (the insurance provider), and they directed me to submit a claim online. I provided hospital documents and appointment letters and completed the claim process. The very next day, I was shocked to receive an email saying my claim was denied with no detailed explanation. I followed up by calling Priceline again. The customer service agent was very rude and unhelpful. She eventually transferred me to David, the supervisor, who bluntly told me that "your policy doesn't cover this situation." No empathy. No effort to resolve anything. Just a cold response and a complete loss of my money. This experience was deeply frustrating, and I feel scammed. I strongly warn others NOT to book through Priceline or purchase Xcover insurance. Their customer service is horrible, the insurance is misleading, and your money is not safe. You will be left alone with no help when something goes wrong.

I usually book through Priceline. And this time was no different. I booked my airline tickets through them and when I went to pay they took my money from account but did not send me confirmation so I called them and they stated that they did not have a return flight so it was cancelled but they still took the money from my account and said that it would be refunded in 7-10 business days. Well being the fact that I needed the flight that week I was out of $1500 and no way to receive it back. To say the least I had to go to the airline and purchase the tickets that way. I also booked my rental car through them. BUT when I got to the airport they notified me that they could not honor the booking because they did not have any vehicles and that there must be a glitch in the Priceline website. So here I was stranded with no rental car and no way to get to my destination. This was the worst experience I have ever had with them. I will never book with them again unless it is a hotel only!

I got very sick the day before I was supposed to stay at the hotel. I tried to just change my hotel reservation from the day I was supposed to arrive to the following Saturday and never heard back from them. I did buy the cancellation policy as well. I wish I had looked at the reviews before I booked. Lesson learned.

Booked a car with them weeks ahead of time for San Diego, CA (SAN) airport to visit my son on base. When I arrived at the rental counter, I was told that they booked the car for pickup at the Tijuana, Mexico airport. The agent says it's a common issue with them because they list the Tijuana location as a San Diego location but all reservations show the "SAN" airport. Trying to call them is a joke and when I finally talked to a service rep; she told me there was nothing they could do and I would need to have the rental agency change the reservation. The rental agency said they couldn't change it, the reservation needed to be changed by Priceline. The ONLY other option from Priceline was to cancel the reservation and they credit me the upfront fees without a cancellation fee... WTF! So glad they would wave a cancellation fee for an issue that was their fault! I was beyond pissed with the customer support and their managers; I will never deal with the pathetic company again! Also, I was told by an agent after booking another car with the rental agency that they would reimburse me the difference for the fee since they screwed up. Submitted a claim and they denied the claim!

Priceline changed an existing reservation but did not tell me that it was non-refundable. I called the hotel to confirm and they could not find my reservation so I made another reservation at a different hotel because the original hotel was completely booked. Priceline refused to refund me saying the reservation was non-refundable. It turns out that they booked it reversing my first and last name. Now I have two reservations paid for and no refund. I will never use Priceline again. NEVER!

I was trying to book a round-trip air ticket from Atlanta to Vancouver. I selected a fare for the trip, and after going through all the steps, it said the fare was sold out and to try another one. I repeated this process many times, but the result was always the same. Priceline shows cheaper fares to attract visitors to their website and earn more from advertisements, but you can't actually find the fares they advertise. It's a waste of time and very frustrating for customers. I will never trust Priceline again.

Booked a rental car from "Routes Car Rental" in Cancun through priceline for 6 days. Booking details said that CDW was optional and counter people would try and upsell this insurance to us. Once there, we were told that this insurance was mandatory. Tried to walk out but the priceline booking said that it was non refundable so walked back in as to not lose the $244 we had already paid for the 6 day rental. Mandatory insurance was $85 a day so around $700, bringing the 6 day total close to $1,000.
Got back home and tried to contact priceline to dispute this charge and was told that I had to go through my bank and dispute the charge on my credit card, which got me nowhere since I used the chip/PIN to do the transaction. Quite the scam these people have going.

I booked a three-night stay at a hotel, as I was paying for it on-line, the confirmation page gave me the wrong day, in the wrong month. I spoke with Lauren who told me that I would get the three days for the price of one, because of the error. I went to the hotel, and the next morning I decided to check on the status of check out, and a good thing I did, because she had me checking out that morning. Priceline-Never again! I can't even give them one star, but I had to.

Never trust Priceline. I will never use them again. I paid the extra fee for cancelation insurance and now that I want to cancel they are denying the cancelation.

Thier ticket said free carry on bag...I had to pay 99.00 for a carryon bag...fought with price line for 2 months and many many hours of customer service...these people are liars telling me that a refund is in the mail several times. Do not trust these people!

Falsely lists closed properties even after I have reported this several times such as The Swan Inn Bridgnorth FREE Parking 24 Hour Self Check-in.

Priceline's Bundle and Package Deal – Buyer Be Aware!

I purchased a Priceline bundled Flight and Rental vehicle package from their website. I paid extra per person so that I could adjust and make changes. As is life, a change was needed, and I called Priceline customer service several days prior to the trip to change the dates of my trip. Priceline customer service informed me that the extra charge did in fact allow me to change my flight, however the rental vehicle was non-refundable.

Issue: Priceline sold me a Bundle / Package deal that wasn't ACTUALLY bundled! I paid extra to be able to make adjustments and lost more funds in the end.

Priceline's Bundle / Package deals with upgrade charges are just a way for the company to rob customers and make more money for their company.

Poor form – Priceline!

Poor Form!

I have been with Priceline for over 10 years and I do all my domestic flights, hotels, cruises through them. However in the last 2-2.5 years their operations has definitely taken a hit. Most of the hotels that I have booked through them are way below standard and have been marked by them as 3.5 stars.

Today was the worst. I am spending my night in a motel with my 8 year old which I booked because it was marked a 3.5 star hotel. When I called the customer service to get my $ back, I was asked to leave the property at midnight with my kid. Which meant booking another property, paying more for another Uber. So for a shoddy work that their team did of misrepresentation of the star rating, the customer should suffer. I am done with Priceline.

Plus their customer service department is based in some country where labor is cheap and they do not understand a customer centric approach. Soft skills can be taught, not empathy and culture.

Please do not book hotels through them. They are misleading in their star ratings. And definitely do not book their express deals where you do not know what you are booking, can't read reviews etc.

Unable to upload photos & videos here- some technical glitch, but please read the reviews on the hotel's site on google - StaySure, Seatac Airport (shikha sinha or shiksi)

Booked airline tickets and a rental car through priceline for a trip to florida. Arrived in Florida at the anticipated time - no delays - followed the procedure to obtain my rental car - called the number provided for an hour - line was busy. I was stranded at the airport at 10:30 at night. Finally took a taxi to the rental car company only to find the company dark, locked up and closed and then had to take a taxi to my hotel. Unable to obtain another car rental, I was left on my trip with no rental car as per my priceline confirmation and numerous additional charges on my trip due to not having the confirmed rental car. I contacted priceline - was told to submit the receipt for the taxi but they could not get me another rental car for my trip? What? You guaranteed this in my trip! I submitted the receipt for the taxi as instructed only to be told they would not reimburse me. If I'm booking & paying you for a trip and receive a confirmation number from you, I expect you to uphold your part of the deal, Priceline. I was left stranded at the airport and out even more money due to not having a rental car for my trip. In researching, it seems there have been many complaints about this car rental company so why would Priceline even book them for their customers? Very poor way to run a business. And horrible way to treat your customers. I will NEVER book with Priceline again.

If I could give them zero stars, I would. This company feels like a scam, especially in partnership with Xcover, which sells questionable warranties for bookings. There are many better options available. Save your time and money, and avoid purchasing from them.

While my issue is ultimately a billing issue with the Rental Car agency, the reservation was made via Priceline and they refuse to stand behind the statements (FAQ) made in the reservation. They state that because payment was made to the rental agency instead of Priceline, they are not responsible or cannot facilitate refund from the rental agency.

I believe that if your company is promoting / taking reservations on behalf of a 3rd party, and in the FAQ of the reservation you have made statements, you should support the customer and/or attempt to resolve issues with the travel company (car rental in this case).

Advantage Rent a Car in Las Vegas charged me after returning the car EARLY (by 2 hours) because they stated it changed from a WEEEKLY rental rate to a higher DAILY rental rate. Despite Priceline FAQ stating that "you can return you rental car early".

Do not use Advantage Rent a Car and do not book travel from Priceline as they provide no recourse for fraudulent billing by 3rd party.

I had booked a Queen Suite with 2 queen beds and sofa bed well in advance, expecting to have a comfortable stay. However, upon arrival, I was informed that the room I had booked was unavailable, and I was instead given a standard queen room which did not meet my expectations or the standard I had paid for. This was not the experience I anticipated, and it caused considerable inconvenience as the roll away bed provided was so uncomfortable as the springs were stabing the back, particularly because I had chosen your hotel specifically for the amenities and comfort promised with the queen suite. We were told to move the next day to our booked room but we are out the whole day and this was only a 2 days stay so it was too much hassle. Unfortunately, the hotel did not meet our expectations at all. Upon arriving back i got connected with Priceline and was not told by customer service that I cannot be compensated since I did not contact them at the every moment when my room was not available. This is the first time I had used Priceline and will be my last.

First, made reservations at Kittyhawk Holiday Inn Express weeks before hurricane Debby.
When became clear that the storm would impact our stay, I tried to change the dates. The hotel manager stated I would need to contact Priceline to make changes.
The rep. At Priceline informed me that I would need to cancel to non-refundable stay ($2100)and re-book for the dates I would like to stay.
Then I was directed to call Get A Room and that they would be able to assist me. A recording told me to contact the hotel directly, which has not worked 3 times today.
Stay away from Priceline, unless you enjoy a very good run around.

I have contacted Customer Service numerous times by phone and email. Per the hotel I stayed at, I am entitled to a one-night refund. I must go through Priceline for the refund. Priceline claims their "Partner" cannot get a hold of the hotel, even though the front desk always answers their phone. I will never use Priceline again.