Priceline

Went through Priceline to rent a car for an upcoming wedding this July in CA. Saw their 4+ star rating for Mex Rent a Car and the price was good so confirmed. Then got the email confirmation with a Mexican phone number to call and thought WTH? Started researching and found the 1 star ratings full of customer complaints of fraud, misinformation and lies. Called Priceline 15 minutes after making my rental reservation to cancel and they send out the token "wait 10 days" email. 10 days later they tell me they haven't heard back from car rental company and to wait until they do. I then ask for a supervisor who tells me the reservation can't be cancelled. Sorry, CA has a law giving consumers 3 days to cancel. Priceline disputes that. I will never use or recommend going through Price for anything... EVER.

I have used Priceline for years and have had several bad experiences. Once they get your money your screwed. So-called customer service will just give you the run around for days. Save yourself some headaches use another method

I am deeply disappointed that Priceline has offered no flexibility in their cancellation policies, even in light of unforeseen COVID-related changes to travel plans. In my case, my country of residence shut down the border mere weeks before our family's summer trip home to the US. So we had to cancel everything. The airlines and hotels gave us full refunds, no problem. The $1400 rental car we booked through Priceline did not... not even any account credit. I have been a longtime customer of Priceline's, and will certainly avoid booking future vehicles through the Booking Holdings family of sites. I understand that the policy must be stringent in normal times, but I would have expected some flexibility in light of COVID-related travel changes. It's bad enough that my family has been unable to visit home for going on 2 years; but being told that Priceline is keeping the full amount of my unused car rental payment is just one more big gut punch. Terrible stuff.

Booked a room. Have for last couple years vip platinum.lol.! You pay same price as everyone else. Discounts.lol.! Get rid of third party parasites, then you will get a better price. Price Line screwed up my pre arranged booking and all they could do for my frustration is a 5% express deal discount.LOL! Already get that * ( supposed to anyways) after they jerk you around raising and lowering price by the hour and no rime or reason. Shop around

They double booked me on the same flight. No notification about the double booking. 26 hours on hold, 18 different calls, 9 different supervisors, and no resolution on the issue in 6 weeks. Instead I have 900$ of an extra ticket sitting on my credit card. Supervisors keep promising call backs and resolutions, but there has not been a single one. This company just lies and frauds you out of your money. Avoid at all costs. I would gladly pay 200$ extra dollars to book directly on the airline's website instead and save the hassle.

I booked by accident on Priceline while shopping around & called immediately to cancel. They refused to understand human error, I begged. Nothing. Zero support. I filed a claim with my bank and then lost it 3 months later. Now nearing the holidays they took $249 I can't afford, I'm barely making it and no one understands or will help. Don't book with them, because you're just a pay day to them.

Be aware of those crooks they will rip you off not only once but will keep doing it for ever.
I just seen another charge on my credit card account from March of 2022 and my reservation was canceled within the first 30 minutes of car reservation. Save your self and go elsewhere please.

I live in Melbourne and booked a sydney hotel through priceline, was informed "Cancellation free". I made the booking 1 and a half month before the travel and changed my schedule the very next day, which certainly in the cancellation free period. I cancel the bookings, my credit card account shows an international transaction fee, which is 3% of the total cost.

I contact priceline. They deny it's their issue and asked me to contact another company which I don't even deal with.

Very tricky charging first, horrible customer service later.

Would have to avoid dealing with them in future.

If you want use them, think again.

Worst customer service, just hangs up on me. They put false advertisement saying if I call then I get a better deal. All lies, turns out its more expensive. Priceline used to be decent, now it's just trash.

Do not waste your time and book a hotel through these corporation. They are not concerned about you well being at all. After booking a hotel through them I asked for a refund because I could finally come back to my home after having my septic tank pumped. Chase was his name he is a supervisor! Please fire him immediately but I'm sure nothing will be done. Look at all the crappy reviews!

I recently booked a room at the Quality Inn Suites for what was advertised as $58 dollars for a 2 star hotel. One night of ease and no complications. Priceline does not tell you that the taxes may vary upon the booking or that with using Affirm, you were adding extra hurdles. They do not have the option of adding a second name to a reservation. They also state clearly in bold, Non refundable/non changeable...but offer travel protection that does absolutely nothing. Why offer something that is useless but I digress. Spent all morning, attempting to add a name to no avail.

Booked loads of hotels, car hire etc but very poor customer service. Car hire ended up costing over double with insurance add on. Booked 3.5 star hotel on bidding section was given 3 star Hostel which was cheaper booking everywhere else. They refused price match and to change or cancel booking. Will never use again again as can not be trusted.

First of all, I try to reserve a room/flight online and have issues, when I contact their customer service# I'm told my booking went up by $50 and that's because their travel rates are constantly changing. Ok, fine (even though is was within 5 minutes ago). I receive my credit card statement and I'm charge the higher booking fee and the one that's-$50. I am outraged, I call... come to find out I was booking with a "Online Reservation"company as well as Priceline. How did I book with another travel site, off of Priceline's website? Both travel companies are not allowing me to cancel without charging me fee's, this is total BS!

The hotel they booked me at on Sacramento was in a very bad part of town. As others have said, there were likely prostitutes right outside. I did not feel safe. I had booked 4 nights and moved after 1. They would not give a refund or credit.

Many years ago I had two or three very good experiences with Priceline. However, over the last few years Priceline has become pretty much useless. The ads say "Rental Cars from $7" Rates in major cities are nowhere near this and not, as they say, up to 40% lower. Might just as well shop the specials from the car companies.

I rented a car through Priceline with Thrifty. I was guaranteed unlimited mileage. I was told that I had to pay 60 dollars once I picked up the car, 20 per day, because I was going to the DC area. We actually went to Arlington VA. I called Priceline and spoke with customer service. What a joke. The only think they do is delay and hope you die! They have not done anything but continue to say they are working on it. How difficult can it be. They guaranteed me unlimited mileage without any conditional charges for destinations. Pretty clear cut.

PS I am on hold for the 4th time with Customer Service as I write this. 21 days and waiting. Not going anywhere!

The "random" selection of hotels is misleading. They post that you will get hotels "like" some of the name brand hotels. I didn't. Yesterday in Columbus, Ohio I got some place that was so horrible on the outside that I refused to go inside. The neighborhood was scary. The building itself has deferred maintenance and looked like a motel where homeless or drug addicts live.

When I called them about it, they wanted to reiterate their BS policies, blah, blah. Had no concern for me or my safety, even after I agreed to pay more for a different location.

Every other travel partner more than happy to work with refunds or at least moving reservations. Priceline just sucking up the money. Absolutely no help and no heart. When the rest of the country is coming together they stand alone. I hope they end up bankrupt and forced out of business. I will never book anything from this horrible company.

I have used priceline 3 times using name your price, all were very nice and I cannot complain. So I tried it a 4th time this week, book a room 3.5 star in Tucson, I was sold a room at the Sheraton Hotel Suites at 5151 Grant. The place is a dive, the BED BUG exterminator was fumigating rooms right above the room they assigned us. Mattress was covered in blood stains, room was old and run down. Complained was moved to what was considered upgrade, again blood but this time on the Sheets! Dog hair shed all over the white duvet cover. I called they said non refundable. I will never use price line again. The hotel is pet friendly I think they gave us the DOG room because we used Priceline. Curtains were stained and filthy, bedding was not clean this place is a disaster.

Let me start by saying, I rather use more money elsewhere than trying to use Priceline. Total disappointment, i don't even know where to begin. I'd never seen a customer service worse than Priceline. Even scam website has better has better customer service. Promise of a full refund on their website. After talking to an agent it was 1 day deduction, then no refund was issued, and i was told it's too late. Even though i call them 48 hours ahead. They keep pushing back so they can push you out of the refund time frame. If you don't want to write your own disappointment Stay away.

Priceline customer service is mostly out of US and will leave you on hold for so long you may find yourself having aged from the experience. It's a crap shoot, odds are the agents will be politely or not politely, indifferent jerks.

Priceline SUCKS. Deceptive business practices that don't conform to the industry standard for flexibility in making, changing or cancelling a car rental. Ridiculous foreign robots in their 'customer service' center did nothing to help--no other humans could intervene to establish good will. The price you 'bid' is not only binding--you don't get a change to accept or reject their offer, they don't show or tell you the hefty amount in fees you will pay that make their final 'offer' worse than going to other car rental search engines. Never will do business with them again! If I was allowed by this site to give ZERO stars, I would have.

Looking for flights, they had better priced deals. Tried booking with them for the deal and all we got was the runaround. We were told that their site was not up to date because of the airlines changing their minds, well then update your site to be correct. I was not impressed with the fact there is no tel number to call. The online chat person was writing scripts to tell me to try a different date instead. (My dates were not flexible.). DON'T use priceline. You won't get anywhere, just frustrated with the flying planes on the screen that go nowhere.