Priceline

We reserved a two night stay through Priceline.com. Their rating was a 6.5. We had a late arrival and got our room. When we went in there was no bedspread, the sheets were either stained or dirty, even though there was a kitchenette there were no kitchen items, ie: coffee pot, cups, etc. When we call room service they told us they would take care of the sheets, bedspread and coffee pot. We went to dinner and upon arrival at 11:30pm the sheets had not been changed, the bedspread, which had a hole in it, was thrown on the bed in a bundle/ They did bring pots, pans, dishes, etc, but no coffee pot. There were, however 3 pillow cases on the table (we had 4 pillows). We also had picked up milk for our morning coffee and realized the refrigerator was off when we put it in. We called room service again and were told they did change the sheets, to which I replied, no you didn't because the same sheets with the same stains were still on the bed. She said she was sorry, they had NO clean sheets, but would ask to see if she could have some washed and would bring them up along with the coffee pot asap. An hour later we still had not received anything. I ended up sleeping on top of the sheets fearing they were dirty. I did not get a good nights sleep. No one ever showed up with clean sheets or a coffee pot. We called the next morning and were told how sorry they were this happened and they would wash out a coffee pot asap and bring it up. No one came so we went to the office. The front desk apologized about the sheets and handed us our coffee pot along with a clean fitted sheet for us to put on the bed. We got coffee and a muffin from the lobby. Luckily we had taken our showers. While I was finishing getting ready the water turned off. I called the front desk and was told Sorry about that. We have an emergency plumbing problem and it will be on in 30 minutes. The next morning when we made our coffee, it tasted horrible because of the water. I also want to mention that we were given only 1 wash cloth for 2 people for 2 nights, the carpet was dirty and the room smelled from the deodorizer they attached to the air conditioner. Also, the people who lived there were pretty creepy. They would go outside in the parking lot and meet to smoke cigarettes throughout the day. This was a horrible experience! DO NOT STAY HERE!

They did not send information to the United per United representative to United Airline so I had to pay additional $300 to get on the plane

I love their service because their services are beyond expectations.