Priceline

One star is too high. I had to cancel a flight I made through Priceline. I cancelled the same day I made the reservation. The Flight was made over two months in advance, and according to United Airlines I could cancel within a day and get a full refund to my credit card. When the charge came on my credit care anyway, I made some calls. United Airlines tells me I needed to contact Priceline. Priceline is not letting the price of the flight become a credit on my credit card charges -- have to use the money as credit towards a future flight within a year. The person I talked to on the phone was flat out rude. It was not like my cancelled flight was leaving right away causing a problem for either United or Priceline. I am a senior citizen and most likely would not be making another flight within the next year. It seems to me that if either United Airlines or Priceline wanted my business again, they would be more accommodating and compassionate.

Never book with Priceline, you can't trust you're going to get what's shown on the website! I selected a room at the Radisson Blu 1919 from a list of hotels in Reykjavik Iceland. Everything on the website showed the Radisson Blu 1919 in the booking. I was able to select a room, choose dates and go through the entire process with the website showing the Radisson Blu 1919. Unfortunately, when I received receipt of purchase Priceline had booked with a different hotel.

Customer service said we had booked without being able to select a hotel, a completely false statement. Many discussions on the phone all we heard was No, No, No and that's not what our system shows. Never seen such a large company perform the Bait and Switch.

They will hide from you that hotels might charge additional fees. They will show a lower price than other sites and lure you in. I had a horrible experience when I booked a trip to New York, no where during the booking they mentioned I would be charged destination fee or that it wasn't included. Other websites on the other hand like Expedia explicitly states this to be fair and clear to customers. The agents are horribly ill-mannered to talk to. Do better and book somewhere else.

Priceline is very misleading, it said "oceanfront" in the room description but was not what I got, also, they say call Priceline for bed accommodations, but when I called they said they can't make any changes to, I have 5 people coming and they're only giving me one queen bed... really? Never again, I've spent too much money on Priceline in the past for them to have treated me unfairly, they've obviously forgotten who keeps the in business... just saying

In October 2015 used an Express Deal through Priceline for a 2 1/2 star hotel. This was the highest ratings for hotels for this area. On their website they had 4 hotels with a 2 1/2 star rating(Hampton Inn, Holiday Inn Express, etc.). Well, the hotel we were given was not even listed on their website. When I contacted them was informed the this hotel was part of their "partner" hotels and that I was unable to change or cancel the reservation. In addition was told I should have read the fine print on the offer screen.

So arrived at the hotel. Can only say I have no way of understanding how this hotel could be rated a 2 1/2 star hotel similar to Hampton Inn, Holiday Inn Express, etc. You could see light around the door leading to the room.

Needless to say, I will never use the Priceline Express deals again.

I was supposed to receive a refund, after I returned my car five days early and called Hertz, who said I should contact Priceline instead because the payment went via their organization. There is a case open, and Priceline was meant to refund me on August 24. I looked today, but I couldn't find any evidence of a Priceline booking; it appears to have been completely removed from their website.

The representative will refer your case to a customer relations specialist, who will communicate with hertz prior to the refund to confirm. I was meant to receive a status update via email, but I never did. Here is the reference number for your case: 1148-*******

I booked a room at a hotel, the first room had roaches, second room was ok but then when I woke up in the middle of the night I saw roaches around our bed and in our bathroom. We had to end up sleeping in our car. Paid almost $100 and all Priceline could do was offer a 15% coupon. Very disappointed in Priceline.

1st things 1st I booked a trip for me and my mother to go to Hawaii as my mother is now getting up in years and I want to have a good experience for her. Both me and my mother suffer from diabetes and can't fit in the smaller coach seats purchased 1st class. Later we get a do this that are flights of changed and it looks like they've taken us from 1st coming back from Hawaii. Try to call them to fix it, they call you back and then hang up on me 8 times? No one has even reached out to fix the situation even when I asked for management..