I bought 2 days rental of a car.
I returned the car a day earlier.
Priceline refused to give me a refund.
I use the car less than 24 hours.
Never again, renting w/ a company.
That only cares about them
I made a reservation through them today thinking I was buying insurance through the rental company. Instead I get to the counter and find out I bought some third party insurance which would be a complete nightmare if I had a claim. Nothing said clearly on the site when you are hurriedly making a reservation that this is a third party insurance, that also costs more than at the rental desk. Deceptive!
1st time trying this company. BAD BAD BAD. I ended up doing the 3.5 star hotel random choice and I got a $#*!TY hotel that is so ugly for 5 dollars less than google has listed. It is straight false advertising. No options for cancellation or refunds. I am stuck with this place and my terrible decision to trust Priceline. Knowing you will be in a place to your liking is better than the 20 bucks you might save. VERY UNHAPPY.
I wish i can give them a zero rating. I have never been played in my life like the way Priceline agent play. They must have been trained on how to push customers around for nothing. I regret ever dealing with you Priceline. Highly disappointed with the poor service from Supervisor and fraudster's agent working with the company, they tell you what you want to hear to push you off the calls.
This is my second time booking with these guys and my first time having to make a change. I started this ordeal at 9:30 in the morning and its now 1:17 in the afternoon. I have called repeatedly and I have been given the run around, people did not know how to help me and finally a few minutes ago I was told to call the airline directly. This is beyond ridiculous.
I visit this site a lot when i book rental cars. It always shows me good deals, but booking with the rental place directly is even cheaper most of the times. Anywho, it does provide a good overview over prices and the rental places there are at my chosen location. I always check which rentals are present first and then check directly with them.
I booked 2 rooms in Fort Worth but had car trouble and just needed to change my reservation to Midland but was told that Priceline is firm with their policy and they could not help me. I will gladly pay more in the future and never use Priceline again.
2 Months since my flight has been canceled and still no idea when I may be getting a refund or if I am getting one?!?! This is outrageous as it was a 1500 dollar flight. I will never user Priceline again. Trying to save me 20 bucks has cost me 20+ hours on hold with them. Never again.
The car place didn't have the car. Canceled reservation. Site said refund in three days or less. Seven days pass, nothing. Had to call customer service. Rep barely spoke English. Took 20 minutes and then they had to "verify" that I didn't get the car! Now I have to wait three more days. Horrible experience. Will never use again. I felt like they were calling me a liar. No apologies, nothing but wait for an email. Use them at your own risk.
I rented a car and needed and extension of two days. Was not able to get a clear answer on how to get the extension or purchase insurance plan from Allianz or Priceline and waited on the phone for 1 hour and a half for resolution. Unethical terms on extensions as they are unclear and logistics between the companies is nonexistent. Each placates blame on the other "party".
Overview
Priceline has a rating of 1.5 stars from 2,453 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Priceline most frequently mention customer service, rental car and credit card. Priceline ranks 440th among Travel Deals sites.
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- Norwalk, Connecticut, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members