Priceline

Be advised that for the "name your own price" service, Priceline classifies a king room as double occupancy. That means that, when booking for two people who do not want to sleep in the same bed (perhaps it is a professional trip, or just distant relatives), you should not use the name your own price service. I booked a room through Priceline for two acquaintances on a professional trip, and they gave me one King bed and refused to change it without a fee, even though two queen beds would have been cheaper. Now I am paying more than what the room costs through the hotel directly.

First of all requested a call back. Then I got a question if I still need an assistance press 1 - I did got an answer goodbye and then hand up, second time is the same.
Called my self asked to add my reservation to my account they told me that they cannot help me - all other companies can\help with this Priceline cannot.
Either fix your software or go out of business!

I had financial losses while staying at hotel booked through Priceline and they offered no financial compensation and only offered a 15% off coupon for future bookings with them providing I accepted that verbally over the phone without reading and writing their offer so I didn't know what I was really agreeing to specifically nor would they make any offer unless I agree to it blindly over the phone. I am a VIP gold member with them for at least 7 years and was treated poorly with customer service telling me that's the only way you get any compensation. Won't be using them again

Never used this company but I now have two fraudulant charges from them.

Tried contacting them everyday possible and cant get through to a human except in a chat where they told me I have to call the number which no one picks up and offers no options for assistance.

Priceline doesn't care about me or you. There customer service rep "Dominic" told me directly they provide "customer service" for multiple different companies, meaning he or the first agent I spoke with don't even work for Priceline. This is a sad joke. If Priceline cared they would offer real customer service, instead they fake it by using this terrible company. They were unable to help me with a booking issue. Only telling me, "We can't do this, we can't do that." When I simply asked what they COULD do, I was told, "I am unable to share with you the details of my job". I didn't know I was dealing with the CIA of discount hotel booking. Good bye Priceline after many years of using you. I will now choose not to. Farewell.

I booked a hotel but wanted to just change locations but couldn't and my record show only about refunds only and nothing about switching rooms. No one could not help me so I'm stuck in this hotel until my stay is complete. Yes I could cancel but I would lose money which was stated but could not just change hotels, same name just different location. It has been a horrible experience and will never used priceline again or any other without go completely over the policy. As far as priceline I'm done with them, and to think I've used them to booked my previous hotel, you would think in order to keep a customer happy it find to make some wiggle room. Thanks but no thanks no matter how good the deal is priceline is off my radar.

Horrible. I booked a 2 night stay in orlando. The hotel agreed to refund cancel reservation due to injury and Priceline is keeping the money. Foreign call center employees are rude, horrible and can't comprehend anything. I was a faithful priceline user since 2003 never again. Do not use them.

If you are using Google Chrome, and bidding, you had better bid high enough the first time or the site will not acknowledge the increased bid. I generally just give up and go to Hotwire and get it done. They are losing mega bucks on this glitch. It has been going on for at least 2 years. They see you fail and click out of the their site. Do you think someone is really minding the store.

Not!

We waited 3 hours in a huge line for a non-existent car! We flew in at 12 am, made it to the Avis rental office by 12:15... HUGE line!(Some people had already been waiting 2 hours!) We waited until 3:00 am, then called for a Lyft to get us to our Airbnb. I called the next morning at 7 am(thinking I could pick it up finally) I was told there were still long lines. The reason was there were 1700 reservations and they only had a total of 1200 cars (if they had all come in!) I ended up renting from Thrifty, cost me $300 more than I was planning on spending on a rental car. This was a VERY disappointing experience

Totally screwed up my business trip and refused to fix it. I got the very last seats on plane, by the bathroom, noisiest hotel room, had to pay $17/day to park at my hotel because cheap az Priceline didn't include that in the price, although most travelers' (non-Priceline) parking was included at this resort. Will NEVER use priceline again. Not only did I not save money in the end, they screwed up my travel plans and refused to help me.

Booked a Whistler hotel with Priceline and was showing $145 but till I made payment and then it showed 187$ charged. When I called there was no helpline and only automatic voicemails with absolutely no help. I tried really hard by manipulating automatic voicemails and reached customer care and they explained that it was charged in USD but no where on site or before booking it explained anything about currency and they were absolutely helpless to cancel or issue refund saying it's non cancellable, even when I had called them right away after booking and the date was like week away. Horrible service and disappointed and would never use it again and recommend people to be aware of this usd cad conversion as it looks like they deliberately made it this way.

Rented a car with AVIS via Priceline for Costa Rica months in advance. When I arrived at the Liberia Airport was notified (even before getting the shuttle to AVIS's office) that they allegedly had no more cars to rent. Called them and they conformed the information. Reality is that they had multiple cars in their parking lot. This is an organized dishonest practice where car rental companies charge 3 to 4X normal the prices, making you shop around at the spot on, an airport in a secluded place. Priceline has no process to enforce booking conditions. I can't trust them anymore.

I tried for over 2 1/2 hours to book a flight - each time it states there is something wrong. I contacted their live chat - NO help. I am very disappointed that the site does not work along with live chat not assisting.

Priceline is unreliable especially with international flights never ever use them if you want good service. You'll end up losing money and not even traveling because they never check to see if your passport is allowed to go through the airports they put on your itinerary

I've used Priceline over the years for hotel stays and never had a problem. In fact, in all the times I've done the blind bidding with them, i've been very happy with the results.
I've stayed in 4 star hotels for as low as $70/night without problems and when going to the hotel websites after winning my bids, i'd see the same night would be going for $200+. That's a hell of a savings!
I can't speak for airline or car rentals because I always book those direct with the companies, but for hotel stays, Priceline is great.

Worst ever... Totally all about them and how they can chisel you out of your money!

Have a reservation a month ahead and wanted to get the better rate they posted currently. The rate was over $ 240 cheaper than when I booked for the same car. I didn't try to cancel but just wanted the better rate. Screw you is their policy! Never ever will I go though this company again.
Do not use this money grubbing company. They need to experience this for themselves to appreciate just how P.O.ed I am. Customer service at it's worst!

If you are a novice, warning regarding the Express Deals. We rented a car for our Kona Hawaii vacation and had a family emergency that required us to leave early. I contacted customer service and there is absolutely no refunds of any kind under any circumstances if you have an Express Deal and no offer of discounts on the next rental. We lost approximately $250.00.

I called to cancel a hotel reservation ($900) due to concerns about Corona Virus 10 days before the time and they refused.
I talked to a very mean customer service. She ended the call without answering my questions. Manager can't answer customers.

I had to cancel a ticket booked through them. There was a clearly stated cancellation policy that I followed with some fees. However, once the ticket was cancelled, no one could help me re-book the ticket. All kinds of claims were made and people handed me around without helping me. Extremely poor service.

Priceline would not help me change a Hertz car rental to exactly one week later, even though Hertz said they would do it if Priceline contacted them directly. This was an emergency change with a month in advance notice on a $730 bill. The Hertz rate for the later week was actually cheaper too. I said I would pay a change fee if needed. They would not help me. When booking it said no cancellation, but It did not specifically state no changes, at least not clearly. Be careful with a booking if using them. I was confident in my travel plans when booking, but you can't always predict unfortunate events, and they really don't give a care. I gave away $730 to a $75 billion dollar company. I didn't receive anything for my money but stress, and they were able to sell my reservation again. I guess that is why they are worth billions and I am worthless.

I'd have to call the blatant misrepresentation of which currency you are spending, a scam. I' ve used their services before and when you checkout, you are then informed that you are spending US$. Now, they don't tell you at all. They just hit your credit card for US funds - An un-suspecting hotel shopper would be surprised when they get their bill.

Never under any circumstances book a hotel that is non refundable. My costly mistake was believing the Priceline representative that the hotel he choose for me was in center city London, England. That was critical. Upon booking, I was no convinced so I called the hotel directly and they advised the hotel was actually a 40 minute train ride to center city London.
The lies and double speak caused me great anxiety, distress and ended up very costly. Please never ever, book a non refundable hotel. Life is unpredictable and you will regret the decision. I was a repeat customer of Priceline, but have decided to never, ever use them again. Be warned.

My son booked tickets for my husband and myself from Naples, Italy to Dulles airport. He is living in Naples and trying to help us. He failed to put my middle name "Ann" on the ticket. I contacted Priceline immediately. They said to contact Turkish airlines. Turkish airlines said it is a third party transaction and Priceline must make the correction. I called Customer service, supervisors at Priceline many times with absolutely no help. I had to rebook the trip. Total amount I am out is $643. I wish I could give a zero star.